Great experience! They got me in my rental just a few minutes after arriving at their counter…read more Super friendly and helpful. The car was exactly what was promised. Dropping the car off was a great experience also. Would definitely use them again next time I fly in.

When another TWO car rental agencies fell through, Dollar/Thrifty came through for me with a good…read morecar, decent rate and excellent customer service. Sadly I did not get the gals name who took care of me but she was truly an angel! Thank you Dollar/Thrifty Toronto!

Absolutely terrible experience with Enterprise at Toronto Pearson Airport. We booked our rental two…read moreweeks in advance, yet after a long flight we were left waiting over 40 minutes at 2:00 AM, only to be told they were sold out and had no vehicle for us. What's the point of making a reservation if it isn't honored? Leaving customers stranded in the middle of the night after confirming our booking is completely unacceptable. To make matters worse, we had no choice but to pay for a taxi to our hotel in the middle of the night because Enterprise failed to provide the car we had reserved. The customer service was unprofessional, disorganized, and showed no urgency or genuine effort to help. This experience caused unnecessary stress and extra expense after an exhausting day of travel. I will never book with Enterprise again and would strongly advise others to think twice before relying on them.

Horrible customer service from the Pearson Airport location. My husband took a rental from Timmins…read morelocation and drove it to work in Toronto. He parked it at Pearson Airport and when he got back he noticed a flat tire. enterprise roadside assistance told him to bring it to the Pearson location and he received another rental to come home. there was no damage aside from the flat tire and they said yup no damage and provided him with a report that said NO DAMAGE. Three days later they told him there was damage and are expecting his insurance to pay for it. We have the proof that they told him there was no damage. This is horrible customer service and we will not be renting from them ever again.

I booked a prepaid rental through T-Life app. The confirmation had no phone number and the…read moreincorrect location for the pickup. Company was listed as 'Mex' with pickup location as airports address. After finally getting a call from them 4 hours after arrival, I was told a correct address and had to Uber there. Once there, they were very uncooperative and unconcerned. After waiting over 20 minutes, they decided that they may not have a car after all. No instructions on how/where to pickup car on my confirmation. The absolute worst rental car experience ever. Good luck with them.

AVOID at ALL costs! SCAM. Left us stranded, manager extremely rude. Sketchy place…read more Manager Karan refused to honor my confirmed reservation unless I bought a "mandatory" insurance that wasn't disclosed. Even though my card can cover it. When I declined, they wouldn't take my card, forced me to cancel, and then charged a cancellation fee. Karan was rude and dismissive, he walked away mid conversation, refused to provide a proper written response, and delayed the cancellation email so we can sit without a car longer. Worst of all, staff refused to take us back on their shuttle to where they took us from so we ended up stranded with no Ubers around at the time either. The whole experience and felt like a bait-and-switch. A total SCAM. Strongly recommend renting with an on-airport company instead.

A complete headache from start to finish. Avoid Routes…read more We will never rent from Routes again. Despite there being no line when we arrived at their off-airport location, the pickup process took an eternity. There was an endless mountain of paperwork (some on paper and some digital) and upsell offers, and more than half the time, we were just standing there with no idea what we were actually waiting for. It took just as long for the car to finally be brought out to us. When we finally got the vehicle, it only had 1/4 tank of gas. While they only required us to return it with the same amount, starting a trip on empty is incredibly inconvenient, especially if you have a long drive ahead. To make matters worse, the car was FILTHY. I have never seen a dirtier rental car. The exterior was bad, but the interior was gross. The rearview mirror was so caked in grime that it actively blocked the driver's view--wiping it with a simple tissue brought up a disgusting amount of dirt. Even worse, we found used chewing gum left behind in the rear passenger side storage pocket, which ended up getting stuck to a drink my sister placed there. Absolutely disgusting. Returning the car was fast, but equally frustrating. At pickup, a staff member did a quick video walkthrough to document pre-existing scratches and assured us we wouldn't be responsible. Because it was dark, I was skeptical of her video quality and thankfully took a ton of my own photos. Sure enough, at return, a different staff member asked us about those exact scratches and demanded proof that we didn't cause it. When I brought up the employee video, it was completely ignored. If I hadn't taken my own photos, we would have been wrongfully charged. All in all, a terrible experience. I have no idea how this place has high ratings on Expedia (8.1 out of 10, where I rented through) and Google Reviews (4.6 stars). Save yourself the stress and rent elsewhere.

I would NEVER recommend this place to anyone. I work at the airport and get asked all the time…read morewhich car rental companies I suggest -- and I can promise you I will make sure no one who asks me ever comes here. What should have been a simple "pick up, sign, and go" turned into a 3-hour nightmare: The first car they gave us had no oil, forcing us to U-turn and bring it back after barely driving down the street. When we brought it up, the front desk agent casually said, "Maybe they forgot to check." Are these cars not supposed to be serviced and safety-certified before being rented out? After waiting in line again, we discovered we were wrongly charged for insurance, even though we had a transferable policy. We then spent over an hour going back and forth between our insurance company and the front agent, who somehow "misunderstood" and thought our insurance policy number was the date. We were told the charge was refunded and would "show up in 3 business days." Six days later, guess what? Still no refund. The second car wasn't any better: no windshield washer fluid, a low tire, and no spare tire in case of emergencies. The next day, we got an email about an extra charge for taking the car out of province -- a so-called "policy" that was apparently on a handwritten sign taped to their wall. When we returned the car after six days, we had to wait another 45 minutes just to speak to someone about our missing refund. Everything about this place screams unprofessional and unsafe: Poorly maintained vehicles Hidden fees Untrained staff Zero attention to customer safety The only positive thing I can say? The place smelled good. At least we spent three hours of our lives in a space that didn't smell like garbage. Save yourself the stress -- rent anywhere else

What an amazing organized team who cater to your needs .... Julia was an amazing woman who took…read morecare of us .....

From the owner: Car Rental Agencyread more

I was having a hard time finding a place who would give a Dodge Minivan(Caravan) to a under 25…read moredriver. Most of the big companies do not rent vans to drivers who are below 25. Some companies charge an underage fee. A friend recommended this place and I am glad he did. Had great experience. They offer extremely competitive prices. There is no underage fee, which was a huge positive! Very friendly and easy to deal with. The car wasn't old and was very clean from inside. The only suggestion I have is that they should start offering pick-up and drop service. If they do that in the future, I would certainly give them 5 stars. Overall, they do a fantastic job. Highly recommend this place to everyone.

Shawn gave me a weekly deal which I could not say no to. LDW and collision coverage is pretty…read moreexpensive in the big names and that was a relief for us with Action. Apart from that, the car rented out was pretty decent and clean inside out. Again they have a pretty decent and recent inventory but not completely without the minor problems associated with cars above 50000 miles.

The worst National I have ever dealt with! From both a vehicle selection standpoint & a customer…read moreservice standpoint. To start with, you will either be stuck with a minivan or a Nissan that has leaky tires & a glitchy infotainment system. Second, they will neglect to close out your rental in a timely manner. I've now had to deal with this twice, where the app says my rental is past due & I receive no receipt. These rentals are for business, & I need to have the receipt as soon as possible to submit for billing purposes. However, National doesn't care, the local branch or the customer service number. They will just say they'll let YYZ Airport National management know, but that does nothing. Absolutely ridiculous - no matter if you are EE status or not, they don't care.

This place was amazing. At 12am Tuesday. I had a family emergency and needed a car. I called a few…read moreplaces but couldn't get through to a person. National. I choose English and reservations. They let me speak to a real person and book a car. I had my car by 1 am and was able to leave to make my way from Toronto to Philadelphia. Car was in great condition and drove amazing for the 8hr journey. The person on the phone and the two workers at the actual branch were very professional and greatly helped me.

After reading all the 1 star reviews, i almost decided to cancel all my reservations... but i end…read moreup rented from this place, and it wasn't THAT bad... some impressions: 1. the 3 Middle Eastern guys working there doesn't strike you as the most enthusiastic people you ever work with 2. half of the time you call their number, you get a recording where the voice mail is not set up. and when you do reach them, the person would tell you call them again only when you are at Viscount, then they will send you a shuttle. 3. as some pointed out, you can't ride on the shuttle from the same place as the other rental car shuttles, but you have to walk a bit, ride on a train to the Viscount station, then only then you can call them and then they will send you a shuttle. the shuttle wait was about 10 min, but the whole walking/searching took more than half hour 4. after i returned the car, i was finally able to convince the shuttle driver to drive us to the terminal instead of the Viscount station. He did give me some obvious hint that he wants more tips for his troubles... i end up gave him 20 CAD on the good side, i enjoyed the car... i reserved a "mid-sized car" and i end up getting a 2017 Civic. that was nice. there was a $750 deposit which they'll return to you after you return the car my sister in law end up getting some wierd charges on her bill... i didn't get those wierd charges... but it's better to remember to ask for an itemized receipt. it's not a totally horrible car rental place especially if you come in prepared... the price is indeed cheaper than others... but if you are short on time, i do suggest you find some other rental places

At Jet car rental I had one of the worst car rental experiences I've ever had, especially in…read moreToronto. I returned the vehicle after only a few hours and the situation was handled very poorly. The customer service team appeared inexperienced and unable to offer any solutions or assistance. They seemed helpless and unable to properly address my concerns. I also contacted the manager by email, but the communication was unprofessional and unclear, with no meaningful follow-up or resolution. Overall, the lack of customer support, poor communication, and unprofessional handling of the situation made this a very disappointing experience. I hope the company improves staff training and customer service standards to prevent similar situations for future customers.

The team at the Saskatoon Saskatchewan airport location always go above and beyond in all aspects…read moreof my vehicle rental experience. A shoutout to Raj for ensuring my vehicle was suitable for the upcoming winter blizzard on my last rental.

DO NOT RENT FROM HERE. While returning the car, we entered the return area & I parked the car in a…read moreline of cars that were already there. I chose the left most lane because as I was driving into the area, there was a car coming toward us (probably driven by an agent on its way out) and the left most lane would have avoided any further cars coming in this way (and there were headlights from another car that were on and facing us). As I was parking, I saw the agent who was watching our car but she did not do anything at the time. When we started getting out, she came over and immediately started berating us, saying this lane is only for cars that have issues and need work done. She said she kept waving us over into a different lane, but no one in the car saw her and in fact I was looking right at her while I was parking and she just stood there. First of all, how are we supposed to know that lane is only for vehicles with issues? We even pointed out to her that the lane was clearly marked "returns" and she even said "yes I know that but I was waving to you." Again no one in the car saw her and I watched her as I was parking. There was no signage that said "for cars with issues only." Second, she could have tried a different approach and simply said "do you think you can move into this lane instead? It would help us out." And then I would have moved the vehicle the little bit she wanted it moved and would have forgotten about it. Third, we happened to have a dashcam on the vehicle which recorded all of this. I took snapshots: Picture 1: Car coming towards, us, which is why we went to the left lane to avoid further cars coming too close to us. Picture 2: You can see the lane marked "returns." There are no signs that say "for cars with issues only." Picture 3: You can clearly see the agent. This is not someone frantically waving at us Picture 4: The agent is looking right at us. Still not waving Picture 5: The agent actually turns around from us. This is not someone who is frantically waving at us! Picture 6: Close up of the agent Picture 7: Another close up of the agent (after she turned away from us). Again, it does not look like she is trying to get us to move. I filed a complaint with Alamo, and I had to do it twice just to get it to the manager. I emailed Umar Khan who works there, who totally ignored my complaint. The agent was very rude and very unprofessional. I have rented multiple cars over the years and have never been treated like this. We have family in the area we rented the vehicle at but will not be using Alamo ever again. The employees and managers need more customer service training. I cannot fathom a company like Alamo employing such rude and unprofessional agents. This particular agent needs to be talked to and proper action needs to take place against her. What a horrible way to end an otherwise nice vacation. If you have an option, do not rent from here. NOTE: Yelp does not add pictures in the order they are uploaded, please see my explanation above for each picture and picture caption tells you which picture it is in reference to.

Amazing and friendly staff. Will be recommending this rental place in Toronto Airport.read more

My family was flying into Toronto for a week and we needed a big vehicle to get around in. Hertz…read morehad the best price available. They need more people for check in. With two little children in hand, it took entirely too long to get to the counter to check in. The car we got was good- the brakes kept squealing so they needed some work. Coming back, the process to check in was a breeze. I'd rent here again to avoid those offsite car rentals.