I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Very disappointed that the car wasn't cleaned & checked before rented out. Besides money &…read morepersonal documents from the previous driver the garbage & useless windshield wipers aren't appreciated. It's concerning that someone would leave personal documents behind - not everyone is this honest!!!! Got here at 9 o'clock, with all of our luggage, to pick up our car rental. There is no rental company in downtown Detroit so it was a half an hour ride and $27 to get here on Uber. There was a line out the door to pick up the car, with one person sitting behind the desk. Besides the line, people jumped in front with problems re. their car and the phone continued ringing. We were offered a suv for $50 more but would have to wait longer. We spent :30 waiting. Our 2024 red Camry reeked of marijuana. When we opened the car doors we were able to taste it; the smell was very strong. I opened the doors to air it out, and it now was smelly outside of the vehicle. We left at 10 o'clock with a gray 2024 Hyundai Tucson that was pretty banged up and hadn't been washed.

Frank is the man, made things possible when I thought it wouldn't work. Hi five to him!read more

So we had originally planned to rent a car at the airport, but due to flight delays and rental car…read moredelays we were never able to pick up a car. This rental facility was close to our hotel so I grabbed an Uber and headed over here to pick up a car. When I arrived, there were two people Working with the two representatives there. The facility was not the cleanest or best kept. The lady behind the counter said that she would be with me as soon as she was done with another customer. The other gentleman did not greet me at all. I sat down and waited for 20 minutes and no one said anything else to me while they continued to work with the same two people. The lady behind the counter seemed to be working with the gentleman, but the guy behind the counter seemed to just be chatting . Notably he complained about all of their SUVs moving to Ford. After 20 minutes, I asked when I could expect to be served and he said when I'm done. He and the lady had both gone outside to get people cars, presumably. When they came back in five more people had come in behind me and then finally the gentleman behind the counter seemed to have a sense of urgency and actually want to help people. The lady who worked with me was very nice but overall it was just an unpleasant experience because the wait was extremely long, there was no sense of time or urgency, and the facility was not well kept. However, I gave them two stars because the lady who helped me was nice and because my experience returning the car at the airport was excellent.

The manager charged me 250.00 for an interior clean out when there was nothing but regular dirt…read morefrom travel on the floor. He then charged me 250.00 for putting a spare on the flat tire that was flat when I got the car . I wouldn't exorage anyone to rent anything from here because this was insane. Then he showed me a cleaned out car that smelled marijuana and I was like it's very clean and reeks of marijuana makes sense . This man truly shouldn't be a manger

Me and my fiancé Rented slingshots several of times and will be back many more times. They are very…read moreprofessional, and helpful, and fast. I would recommend everyone to this location if I could.

From the owner: Our mission is to provide an experience that makes your Exotic driving dreams come true. You can't…read moreget that by renting a slow sedan. Get ready to ride in style and book your Polaris Slingshot rental now! Call 313-888-2883 to get started.

The employees at this location wasted my time pushing me to the side while talking with others for…read moreover 30 minutes about small talk. while I was waiting a long period of time after being mistreated , I was unable to pick up the vehicle because both manager and employee refused to complete my transaction and told me to leave they don't want to do business with me. I didn't appreciate having been treated and stressed out in such a way because the issue was me not having enough emergency contacts of mine information to be provided. my identification and payment source was prepared as I had plans to attend too, the manager went on and lied to me while having a conversation with another person and making me feel un imporant in the store in front of the crowed busy talking with them, as I asked to please complete my transaction he stated if I couldn't give him another emergency contact that I would need to leave the store and Online I have not came across any sort of issues, or dealt with such question because it's not policy to have multiple emergency contacts. They both took it to far when they asked me to leave for not having that and as I was humiliated I did not leave with out being stressed out and a raise of my voice which made me feel like I was debating to get a vehicle I had walked into the establishment for but they wanted to feel like the winners, telling me multiple times to leave we don't want your business (but that's not up to them). This was unjust treatment they stressed me and I felt attack by both of them due to my independence and I was treated very poorly by a man who claimed he was the manager, that is not how a manager should treat customers, a manger finds solutions and deflates not become haughty and arrogant of this corporation and as a Consumer I was very degraded in front of others by the manager and his employee And costumer who got better treatment just for hanging around having conversations. and delayed all my plans. He felt entitled. that's not the type of attitude corporate company's should hire to take initiative with new customers, making me feel I was the problem over a missing second which I told him was not online, but he unprofessional kept saying he will get into trouble but as I did look at the requirements before going into the enterprise this is not a requirement showed online and it has nothing to do with the full responsibility the driver is taking when completing the contract. And I hope and pray they don't get away with there treatment towards me and destroying my plans and transactions and calling me lose underneath there nose maybe because I didn't look the pare to him. This is literally a horrible experience and I do hope he loses his position in seniority because not everyone has to be on his good side to receive services as if doing business is war and complicated.

Dearborn, Michigan (Kean st) are very helpful and friendly. Nice to see people smile when talking…read moreto them. Easy pickup and return

Brady helped me at the counter and was fantastic with his customer service be provided. he…read morecommunicated to me it would be a little wait to get my car and gave me a discount for the long wait. I would definitely recommend coming here for a rental. thank you enterprise and thank you Brady.

I have been their permanent customer since January 2025. I usually rent a car for a day or two,…read moremostly for professional errands through my employer's website. The staff is very welcoming and kind-hearted. They are always friendly with me. The staff knows me to a point that they already know what I am going to rent (lol!). The cars are always clean, full on the gas, and well-maintained. In my whole year of renting with them, I had zero complaints.

This was so easy. They picked me up promptly from the airport. Provided great service with…read morehelping with my bag and offering bottles of water. Once we got to the location, there was no line. They promptly gave me my car, although I will say they didn't accept the insurance I bought online so please have your own personal insurance card and maybe opt out from buying the insurance with priceline. Once it was time to turn in my car, I gave the keys and waiting in the shuttle. They did a quick walk around and issued my receipt via email. My experience was great!

This is for the ROMULUS, MI LOCATION (Airport)…read more First off, i was very unhappy with my experience renting a car with Executive. I rent at least one car a month, all over the country, and this is the first time i've tried Executive, and their service, all around, is garbage. I flew in, with a prebooked car, for a Nissan Altima or similar.. that is a full size car! I needed a full size car because i am 6'4.5 tall, was going to be transporting a mother who just had knee replacment surgery, and is due to have the second replaced shortly, and a 90 year old grandfather.. so, i needed the space for them to get in and out. When i arrived at 1:30a off my flight, and went to get my car i was told that Executive was out of full size cars, so i could either PAY EXTRA for an SUV, or accept a down grade car for the same price... this is outrageous. I've never had ANY rental company downgrade or tell a customer i can upgrade you for a fee when it is their fault!!! Like i said, it was 1:30a, and i had a 3 hour drive ahead of me, and their agent in house refused to budge on it.. i found later this is typical of this business. They dont't respect their customers AT ALL. Secondly, i was not happy to find out as i was driving 3 hours in a rain and snow storm, getting mud tossed on the car from passing semis to find out that the windsheild wiper fluid was bone dry... not a drop. Who checks over your cars before you rent them?!?!?! I almost crashed trying to see through the windsheild at one point after passing a semi. I had to pull over and use one of my shirts to wipe off the windsheild. Third, ive never encountered an instance where the car rental company says "because of the snow, just take the car, and if you notice any damage, just take a picture and show us later.. that seems like you are opening yourself up for a lot of dishonesty...  Now, unfortunately, most of my trip i had to borrow a family members car to transport my mother and grandfather because a VW Jetta just wasnt going to cut it for their comfort...  When i called to complain, they said you have to do it in writing, as well as to extend a car because of unfortunate circumstances. I did email, and finally received a call back 3.5 hours later.. really on the ball, arent you EMELIA?! When a rep called back, named EMELIA, her only offer was to discount me and upgrade me NEXT TIME! HELLO!?! Why would i want to giVe you money again when you royally f'd up this time? So.... the solution was give us more money, and we will make it right with your next $350 rental for one week.. This company, and it's idiotic operations and reps are just a headache nobody should have to deal with when they are just renting a car. Something that should be hassle-free I really am dissappointed with all of this, and since i am a daily vlogger i had the good sense to vlog and film everything. Showing my original booking, and what i ended up with.. i understand at the holidays they might be busy, but that should be the time you really are concerned with your customer experience. Especially when there was a fleet of suv's you could have given me, when my bill for one week was already $50 more than any other rental week ive had from Detroit to California. Stay far away from this place.. they simply have no respect for their customers, and refused to even lower my rate to the actual car i got, and not what i booked. I now have to file a grievance with the Better Business Bureau, as well as informing as many people as possible through social media, so that others don't make the mistake of giving these shysters your business.

I purchased a used car on December 3, 2016 from Monarch Cars in Redford for $5500.00 cash and the…read morevery next day the car did not start. The owner came out to my job a few hours after discovering the issue and the car started right up. Sam, the owner, gave me another used battery with the hope of rectifying the issue but on December 10, 2016 the car did not start again. After waiting 2.5 hours for roadside, the car had to be towed to my nearest mechanic and has been there ever since. Because I just purchased the car and the extended warranty just a week ago, the warranty has not been processed yet and so my car still remains with the mechanic. I have contacted Monarch Cars and asked to possibly exchange the car for another since it had this issue the next day after purchase and was told that this was the purpose of purchasing the extended warranty and just need to get it fixed. DO NOT PURCHASE A CAR FROM MONARCH CARS UNLESS YOU WANT TO THROW AWAY YOUR MONEY AND STILL NOT HAVE A RELIABLE CAR!!!!!!!!!!!!

Honestly best place to buy a car from. I've had my car for 3 years it's running like new you can…read moretrust them promise you that.