This hertz is ok. They try to upsell you on everything…read more It's really dirty as well. They did provide us a free upgrade to a bigger car after they over-rented their economy grade cars. Funny thing is the sales guy was trying to sell us that car for 20 dollars more. We eventually resisted long enough and the sales guy caved in and gave us the upgraded sedan for free. The sedan was this beat up and had lots of dents and scratches. Be sure to check the car carefully!

1-Star Review -- FORMAL ESCALATION / NO RESPONSE FROM HERTZ…read more HERTZ -- I AM STILL WAITING FOR A RESPONSE. I am updating my review because, despite submitting a formal executive complaint and providing Hertz with detailed documentation of my experience, I have still received no meaningful response or resolution. This is no longer simply a complaint about a bad rental. My rental began May 29, 2026, through a State Farm insurance claim. Over the course of this rental experience, I dealt with multiple vehicle exchanges, repeated mechanical and safety concerns, roadside-assistance cases, inconsistent information from different Hertz locations, management communication failures, financial issues, and ultimately an unexpected vehicle recovery. Among the vehicles involved were: * 2026 Toyota Highlander -- severe pulling to the right and left * 2026 Dodge Durango -- front-end jumping * 2026 Jeep Grand Cherokee -- flashing check-engine light * 2024 Ford Mustang -- temporary replacement I was not permitted to retain for my return to Detroit * 2026 Jeep Wrangler -- ultimately recovered by Hertz I repeatedly reported vehicle concerns and contacted Hertz Emergency Roadside Assistance. Roadside Assistance Case #33922507 Roadside Assistance Case #33778325 I also have documentation showing that Hertz authorized an oil change for the Jeep Wrangler on July 27, 2026, which I had completed at Pep Boys. Then, on August 12, 2026, I woke up to discover a tow truck loading the Hertz vehicle onto a flatbed. No one knocked on the door. No one provided me advance notice. No one gave me an opportunity to resolve the rental or make a payment. During the recovery, I witnessed the towing operation and allege that the vehicle was dragged onto the flatbed in a manner that resulted in damage to the edge of my brother's neighbor's lawn. I have photographs and video documentation of this incident. Afterward, I spent more than two hours dealing with Hertz by phone, being transferred between departments while attempting to understand what had happened. I was eventually told that the vehicle was in "repossession," rather than "theft." I subsequently prepared and submitted a formal executive complaint, including: * Rental records * State Farm claim information * Vehicle information * Roadside-assistance case numbers * Maintenance documentation * Photographs * Videos * Financial documentation * Communications * A chronological account of the incidents * A formal request for investigation and compensation And Hertz still has not provided me with a meaningful response. At this point, my concern isn't simply the condition of the vehicles. It is the apparent lack of accountability after repeatedly reporting safety concerns and making good-faith attempts to resolve the situation. I am asking Hertz publicly: Who is taking ownership of this complaint? Who is reviewing the vehicle safety issues? Who is reviewing the August 12 recovery? Who is reviewing the alleged property damage? Who is reviewing the July 27 maintenance authorization? And when will Hertz provide an actual response to the customer who has been trying to resolve this for months? I have preserved my original documentation and am prepared to provide it to the appropriate parties. I am not asking for special treatment. I am asking Hertz to take responsibility, investigate what happened, and provide a reasonable resolution. At this point, based on the experience I've had and the continued lack of meaningful communication, I cannot recommend Hertz to someone who needs reliable transportation and expects responsive customer service when something goes wrong. Hertz -- I am still waiting for your response.

Because of my own car being in repair and it was a very last-minute necessity, I got great help at…read morethe Enterprise desk from McKenna, who gave me exactly what I needed in terms of size and luxury and even cost. Her flexibility and knowledge of the system saved me some good money, but also made everything very convenient for both pick up and drop off and the whole rental process. I am greatly appreciative. While renting a car can be an Odyssey, McKenna was my Odysseus on Woodward Avenue. Thank you.

Car was great and wonderful folks at the location!…read more Jetta SUV is neat because it has cold air for your phone charger

I had the worst experience with this enterprise local office. The first car they gave me overheated…read morewith no warning and stopped running. I could barely get to a safe place to pull the car over. The second car had a cracked windshield that they blamed me for and charged my insurance company for both car repairs. Very shady. They explained it by saying that if the car overheats while it's in my possession, it is my responsibility. But I had no warning that the car was going to overheat. In fact, I had brought the car in the day before because of a strange noise and they said everything was fine. When I turned the second car in, the manager promised that he would credit me for one days use because of the first car that died. Which she never did.

This specific location has been the BEST Enterprise location in the area for YEARS. They almost…read morealways have the right vehicle available at the right time. When the car I requested wasn't available, they found a comparable car and made it work. Even as the staff has changed over the years, everyone here is professional and polite. I've tried other locations (Enterprise and others) nearby is the past and have almost always been disappointed. This crew is the best.

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Very timely response Nellie but it's still the same shallow response I've been given since Friday…read more Supposedly, upper management is to make contact relatively soon. Let's see how that plays out...

Nathan is the man! Professional, Kind, and willing to please. You get that old fashion customer…read moreservice that is second to none. When you go to this location.. ask for Nathan. I will be back only because of Nathan.