Had a last minute need for a car after my own car needed some maintenance and Lisa was able to…read moreprovide a sedan she personally drives for a very affordable rate! Most car rentals will push you to buy the insurance but Lisa actually helped figure out my own insurance would cover the rental. Would highly recommend for anyone who needs a car in the queens area

Very good value. Good customer service. Would recommend if u r in the flushing area. Easy to pick…read moreup car in flushing Chinatown

I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther,…read morewhile in an Uber searching for a place I could rent a car using my debit card. Linda gave us directions on how to get there. Once there, she helped me rent a car, secure a temp EZ Pass and insurance, within record time, in order for me to get to work. On top of that, I left my Better Brella umbrella at the office. Linda called me and assured me that she would hold it for me (which she did, until my rental was over). I would definitely recommend them, and I would use them again if necessary. They were FANTASTIC!! Even the guys who checked my car out and in were nice. S/N: The car was cute and drove well. I only needed it for a weekend. Needed an economy car with great mileage.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.

Rented a Lambo for a weekend - Service was excellent. NXT Auto team gave me great support from the…read morestart to end. It had a personal touch to it. When the tire air pressure light came on service call me right away gave me instructions on what to do. A to Z was perfect -- good communication and service. I highly recommend it. It had the best price in the town for sure.

From the owner: NXT Auto Club is New York's newest and popular exotic car rental service. Our fleet includes Tesla,…read moreAudi, Lamborghini, Aston Martin, Mercedes-Benz, Ferrari, and much more. We are a small team of supercar enthusiasts who all love servicing our like-minded clients together. Join the club!

Service is very good. You get constant updates about your car. And the work is done phenomenally…read more Jean worked on my car and kept me very informed on what is being done. Great experience

Came here since they work with Geico Insurance but was told by the owner that the paint chip I had…read morewouldn't be covered by insurance. Paint was chipping on my Hyundai Santa Fe 2017 due to a poor paint job at the factory. They sanded everything down to the metal and did the job properly instead of just doing a spot job. Got an estimate from them and took the car to another facility my father uses and they were charging more for the paint job. Decided to go with North Shore Collision for the job and they did good on their promise. This place is old school, and stand behind their work with a lifetime warranty on the paint. Couldn't be happier with the work and the price.

I arrived at 10:15 am to pick up a rental I'd reserved on their website. The location is below…read moreground in a parking garage and the the Hertz office is a small portion of the overall facility. By 11:00 am they did not have my car ready and I cancelled the reservation and left. I rented from Enterprise, which was great. Here's what happened: When I was finally greeted after waiting 5 minutes, I was asked, "Do you really need this kind of car?" I said yes, and she told me it wasn't available at this location but was at another location. I was told to consider a Minivan or Chevy Suburban. NO! Then I asked, "Where is this other location?" and was told, "We'll have them bring it to you. You'll have to wait." Next the agent left for 10 minutes. I had no idea why she left, but when she returned, she said they had the car. Then she went away again and returned and said there was a power failure so she couldn't vacuum it. I was surprised because all the lights in the place were on. She went away once again. At no time was anyone pleasant or trying to be helpful. We were getting late for starting our trip and this was getting worse. When she didn't return after another 10 minutes, I cancelled our reservation online (I couldn't find her to tell in person) and called Enterprise. They told me they had the same car I'd tried to rent from Hertz and it was considerably less money. I went there and within 5 minutes was on my way. Everyone was cheerful, customer service was exceptional, and even their restroom was spotless. the car was also very well prepped. In summary, I'll never go back to this Hertz location because of a dirty, smelly facility and indifferent to outright hostile customer service.

9/11/2023 There isn't a low enough rating for Hertz in…read moreFlushing NY. Toyota Corolla 2021 with 55,000 miles, Filthy car, smelling like smoke, with an unsafe shimmy over 45 mpr. Rude hertz employee, the woman wasn't interested in hearing complaint and dismissed me by saying " Have a nice day". Sent an email to Hertz Corporate and will wait to hear from them before contacting the BBB.

As a proud Emerald Club member with National Car Rental, I feel compelled to recognize an…read moreexceptional professional who consistently elevates the customer experience "Jose at the LaGuardia Airport location". Jose embodies what world class service should look like. Each and every time I rent, he operates with a level of efficiency, precision, and professionalism that is both rare and refreshing. As a CEO, I deeply value individuals who understand that excellence is not occasional it is a standard. Jose delivers on that standard without fail. He anticipates needs before they are expressed, resolves matters with speed and clarity, and treats every interaction with a level of respect and care that reflects true pride in his work. His consistency is what sets him apart. In an industry where service can vary, Jose is a constant, reliable, sharp, and customer focused. Quite simply, Jose is one of the primary reasons I remain exclusively loyal to National. He is not just an employee; he is a strategic asset to the brand and a model of what frontline leadership should look like. Upper management should take note professionals like Jose are not just enhancing the customer experience, they are driving brand loyalty at the highest level.

Living in Queens, the National Car Rental by LGA is the reason we don't need to own a car. Not…read moreonly is it super convenient with robust options, but the service we've received at the location has always been amazing. From those who help us select the right vehicle every time, to the friendly folks at the booth, to the team at vehicle return--everyone operates with an affable professionalism that's hard to find these days. And just want to send a special shout out to Marilyn, who truly goes above and beyond every time we're lucky enough to encounter her. She just radiates kindness and she always goes the extra mile to make sure we're in the perfect vehicle for whatever our needs are at the time. The last time I rented, Marilyn was headed off for her break, and she literally turned around and came back to help me once she saw me walk in. That's the kind of service that's really special, and the reason why we're so glad to have National at LGA as our home base!

They were so pleasant and easy to work with. I haven't rented a car in years maybe last time in…read moreBermuda. My daughter was coming in from California and needed one since I use the only one we have. They delivered and picked up a new Nissan. Yes it is extra to do this but well worth it. The price for a week I thought was fair. Would highly recommend them

Amazing customer service, I was swiped by a car and Chris was very understanding and kept my costs…read morelow on the damages. And I was in and out quickly. I had lost my wallet a few days before so I needed to use my debit card which most places will not let you do and they were very understanding. I would recommend them

Arrived on June 13 and the line was longer than any other time I had rented. Mohammed was the only…read moreperson at the desk and was doing double duty working on two screens. Jessie was running around trying to get cars sorted. I cannot imagine the stress the people who were cleaning the cars because there were none in the lot. WHOMEVER WAS WORKING THAT DAY - AT THE DESK OR BEHIND THE SCENES - DESERVE A RAISE BECAUSE THE CUSTOMER LINE WAS LONG...AND I WAS IMPRESSED WITH THE PATIENCE OF THE CUSTOMERS.

I would recommend reading this review carefully, I rarely write reviews and this was definitively…read morethe worst rental experience I had. 1. 45 minute pickup delay and late fees despite that: My reservation was supposed to be picked up at 6:30 PM on June 5th. I showed up early but I was standing and waiting for my car along with 10-15 other people who were also waiting. I got the car and left the premises at 7 PM. I returned it at 7:25 PM and was still charged a late fee (there is a 29 minute grace period which should have been applied). I don't know what kind of business does not log the exact time someone picked up a car but this is borderline fraudulent. 2. Fuel fraud: When I picked up the car the fuel mileage was around 270-280 miles. I don't remember the exact number but assumed that they would have this logged somewhere - they did not. I specifically refueled and returned the car with around 290 miles left because I didn't want them to charge a fee. They charged an 80$ fee for refueling. I don't know what kind of business does not log the exact fuel level on the receipt at the time of pickup. Seems very convenient on there end. 3. Horrible customer service: I can't reach out to anyone at the airport to talk about this! There was a co-manager who was really nice and offered a 40$ rebate for the inconvenience and I'm trying to reach out to her to talk about this. But whenever I call LGA Avis, they just redirect me to their call center and the call center cannot direct me to their manager?? How am I supposed to talk with the manager? I live in Manhattan and this is in Queens?! I obviously don't have evidence of when I left the premises and what the level of mileage was because I assumed, as a smart business, Avis would have a record of this. But now im stuck having to call multiple times and file a dispute with my bank. Except for the nice co-manager, this was, excuse me for my language, an absolute shit show. Absolutely recommend staying away and you are more a than welcome to contact me with questions

Omar is the best :) Professional very polite and nice…read more... Answer all the questions Nice and new car

Worst scammer rental agency. Avoid at all costs. Bullies customers into taking add ons to double…read moreprice of rental. The. Cancels rental