Terry has been amazing and her crew she has the best customer service I know! Definitely use her…read morefor all my rental needs!

I, Anthony Sims rented a van in June 2023. I found the van to be very reliable and clean. The…read morecustomer service staff was professional and courteous. I look forward to renting from them again. Anthony Sims # 418011

We waited in line at Chicago O'Hare airport for over an hour! The total by the time we got the car…read morewas an hour and a half, which made us late for the affair we had flown in to attend. The car was missing the automatic mirror control, but we did not have time to wait for another car.

Eric Malone was a live saver! I picked up my rental van at the Chicago midway airport and was…read morescammed! I paid for the toll pass and was told it was in the vehicle. It wasn't. I drove through a few tools and had to pay cash. Decided to stop in Indiana to get the toll pass I paid for and Eric really helped me out. He also saw that I was charged an extra charge for gas! so he took care of that for me!

I have been a long time renter if hertz. I started picking up from the Merrillville Indiana…read morelocation last week I received a call telling me that I was not allowed to rent from this location because I complain too much about the uncleaned cars they give out to customers. I received a call later last week telling me I should have never been told that so I rented a car this past Tuesday took it back on Wednesday Thursday evening to to long about I get a call telling me that the manager Kristin King said I throw something at her and saying things about them when the reality of the situation I was having an incident with the Lyft driver I ended up waiting on your over an hour and a half. So now This manager is lying simply because she doesn't like the fact that I wasn't stopped from renting from this location like she wanted. But it's truly ok because I don't have to rent from them this location or no location. The employees at this Merrillville Indiana location is a group of liars. Do not rent from this location the manager is a the worst Dominique is just disgusting person. I hope the hire ranking eventually realize the people they have working at this location are unprofessional and liars I had my revenge when I was allowed to rent from this location if is Kristin didn't want me to. Do Not Rent From The Merrillville Indiana location Yolanda Buckhalter loyal member since 2017 this is the treatment I received a bold faced lie.

The address on the confirmation does not align with the actual address, also when you call in the…read moreprompts will also give you an unrecognizable address. Because of this error on their end- aka the back office. I have to pay double the Uber rate and time to get there. This location needs better assistance and management.

I rented a car with avis through an uber contract.I do NOT ever recommend doing this Avis wasn't…read morereally helpful when it came to and issues and uber was even worst. There was a young lady that tried her best to help me but once I started getting charged twice a week instead of one that became a problem. I returned the car on 3/3/26 an l so still haven't received my refund. I also was charged that same day 354.03. Ive been calling Avis customer service and they have no answers for me other than go back to the location I rented the car from. The car payments a week are ridiculous. And don't ever think calling there corporate office they're no help either. I would recommend using your own car or Waiting until you can get one. I was kicked out of my home for not being able to afford rent because my Avis car was a lot every week. And uber wasn't brining in money. I am not disputing the 354 and waiting to see when I'll recieve my 200 back. hope this helps.... Please be careful out here

I have the business program with Budget and have basically been on a mini lease for 3yrs. This…read morelocation has a much different feel than any other. I was able to pick up a car without issues. While I was at the gym, someone hit the parked car. I was very surprised that the location required that I drive the damaged vehicle back to them to get a new vehicle. Typically even if the oil change light comes on, I have been directed to take the vehicle to the closest location for an exchange. When I did complete my contract and finally return the vehicle, I was charged for gas on the damaged vehicle. Who thinks to fill the tank of a damaged vehicle? I thought that was very strange.

I was letting my daughter sit in the front to put a camera up for me since I am an older woman in…read moremy fifthies traveling alone in Indiana and was accused of letting my daughter drive the car, the car wasn't running or even turn on. Then the manager took the keys away from me and told me I don't have any coverage on the car, when the place was about to close. Secondly who would be that stupid to do that in front of the business. I'm sure if it happen the stupid customers given the car to someone else at a different location.

Alert!!!!!! Beware!!!! So we got a flat tire little before 5 AM on our trip home. Obviously we put…read morea spare on, drove nearly an hour to the next exit and then we waited until 8 o'clock to call the office. There was no instructions in the car on what to do if you have a flat. All we could find in the pamphlet was to not make any repairs unless we talk to the company first. So after calling at 8 am we learned that we were responsible for replacing the tire. Ok... Finding a tire and waiting for it to be mounted took another three hours. While waiting that time we realized we were very lucky that first of all, the spare had made it the hour to the next exit because it was on it's last leg, balding and nearly flat. I have pictures. We also realized at that time that the tire that blew already had a plug in it and was completely dry rotted. I have pictures of this as well. Which led us to investigate the other tires and we noticed that we were running on balding tires that were also showing signs of dry rot. This was so evident that the technician that replaced the tire had us sign a waiver stating that he advised us not to travel on the remaining tires because they all needed to be replaced. I have the copy. To which comment the "manager" made after I showed him the pictures, "We don't look that closely at our tires." I feel we replaced a tire that should not have even been on a vehicle. I feel we should not have been driving a family of five to FL and back on the tires that were on that vehicle. If their policy is that the renter replace the flat tire, shouldn't the tire be in safe operating condition to begin with? Basically they got a brand spanking new tire put on their mini van to replace a tire that I couldn't get five dollars for if I tried. Not only did we lose six hours which brought us home late for things that we had planned that day, but we also had to pay for a brand new tire that replaced a tire that never should've been on there to start with. The manager and salesperson offered no restitution, only repeated that it's the mechanics job to check the tires, it's the renters responsibility to replace a flat, and that we could talk to the owner on Monday. We will be calling Terry first thing.

A group of us used this company for a concert last Saturday night and it was a nightmare!…read more I won't even get into the driver Sal's driving abilities (which were absolutely awful) or the dirty, smelly van...but let me tell you what happened with our pick up instead. We paid over $700 for a job and we did NOT get what we paid for. Once the concert was over, we had to wait for almost 1.5 hours for him to pick us up! This is unacceptable! First, we walked 2 times around the entire venue and parking lots searching for him, as he kept saying he was "dropping the pin with his location"...we never found him! We all tried calling him numerous times as well and all he could say was "I don't know where I am... or I don't know where you guys are!" Are you kidding me?? What kind of person that has absolutely no sense of direction becomes a driver? It was an awful end to a great night. AND to top it all off, I have gotten no response from the company except that they needed to talk to the driver first and they would get neck to me. NOPE!! Nothing! We went looking for Amy money back, I just wanted an explanation and an apology! Definitely will never use Avanti again (which is a shame because we used to use them years ago all of the time) and we will spread the word of our horrible experience! If I could give zero stars, I certainly would! Unbelievable!

AWFUL!!!!!! DO NOT HIRE THEM!!!! D A N G E R O U…read moreS!!!!!!!!!!!!! Had them picking up kids to take to airport. Called to confirm day before. They did not show, called again, said driver would be there in 23 minutes. Guy pulls up in van (I rented bus). Jumps out in t shirt, shorts, no mask. My children said guy was texting, talking on phone, swerving in and out of lanes and DRIVING 85 with 5 small children in van!!!!!!!! Called twice to see if driver even had a chauffeur license twice and both times said they would pass to owner. Not sure who to report them to because they were so unsafe!!!! I had used them in the past, a few years ago- will NEVER use again.

I cannot say enough good things about Need A Lift Auto Towing Service and especially Jamie, the…read moredriver who helped me today. What started as a very stressful day turned into a much better experience thanks to his professionalism and kindness. I hit a huge pothole on I-94 near Gary, Indiana, which caused a flat tire and left me stranded on the shoulder with traffic flying by at highway speeds. I was on my way home to spend Father's Day with my dad, and this was the last thing I expected to happen. From the moment Jamie spoke with me on the phone, he was calm, reassuring, and genuinely caring. He made me feel like I was in good hands before he even arrived. Once he got there, he was professional, efficient, and incredibly courteous. Jamie then drove both me and my vehicle all the way to my dealer's service department in Illinois. During the drive, we had a wonderful conversation, and I was impressed by how warm, friendly, and compassionate he was. After many years in the towing industry, it would be easy for someone to become indifferent, but Jamie was exactly the opposite. He showed genuine empathy and treated me with kindness and respect throughout the entire experience. If you ever find yourself needing a tow, I highly recommend Need A Lift Auto Towing Service. Thank you, Jamie, for turning a difficult and stressful situation into a much more positive experience. Your outstanding customer service will not be forgotten.

It is always such a huge relief when a stressful breakdown turns into a positive experience…read more Drivers like Cody truly make a massive difference when you are stranded down a very narrow alley and he whips that big ole rollback in there like he's been doing it for centuries! Very kinda and super knowledgeable! STAY SAFE, Cody!

Twice I have rented cars firm this location and the cars were vary woren and poorly cleaned. One…read morecar had scratches all over it, like it had been vandalized. Something that it didn't see until after fake wash wore off. The car had a crew carwash sticker in the window, like it was someone's personal car. I use this location because of convenience to my home. If I want in a time crunch I would've returned the car and demanded a refund.

They could have told me that they needed a second form of ID when I rented the car. I was out of…read morestate and they said I needed another ID. I did the mobile check in and wasn't informed. The rude lady working here said she left a voicemail that I didn't get. When I travel, I bring the least amount of IDs with me in case they get lost. They agreed to let my daughter rent the car, so that was nice. Then when they gave us the vehicle it was a huge truck that my daughter could barely drive and the gas was double. They said they didn't have a sedan. So, I guess they weren't ever planning on renting to me since I check in and everything was good until I got there. The whole experience was the worst ever and I stopped using Enterprise because of all my bad experiences, but this was by far the worst one yet!!

We first encountered this company years back to pick up someone from the airport for us and bring…read morethem back to our home. Next we hired them to take our family to the airport and pick us up from our vacation. We were treated well, their service is reliable, professional, yet friendly. We are looking forward to hiring them for our next vacation.

Excellent car service. Booking was easy. Car was immaculate. We booked for drop off and pickup at…read moreO'Hare and car was on time, super easy pick up. Communication was excellent. Would definitely use this service again and again.