Do not assume a reservation guarantees a vehicle.** I placed…read morean online request and received a confirmation however when I arrived I was informed they did not have any vehicles. The employee did make a phone call to other Hertz location however I was told they did not have an available vehicle as well. While I was waiting another customer came in with a confirmation and was told the same. Thank goodness Enterprise was able to come and pick me up and was able to secure a vehicle with them.

I had a car reserved. I took off work early. I had my mom pick me up at the body shop and drive me…read morean hour to this location. I walked in the door at 4:03pm. The door was unlocked. The sign on the window still said "OPEN". Both ladies were still sitting behind their desks. They refused to help me because they closed at 4pm, even though I had a car waiting on me. Now I'm sitting outside your store with no ride in 95 degree heat, no Uber and no way home. This is quite possibly the worst customer service I've ever experienced in my life. You just lost out on a 2 week rental while my car was in the shop, and I'll probably never use Hertz again.

We rented a jet ski and the experience was phenomenal. Just show up and have a great day!read more

From the owner: J. Smith Rentals is a veteran owned and operated business in Baton Rouge, LA specializing in Luxury…read moreVehicles. We pride ourselves in customer service, product quality, and punctuality. Our phone lines are open 24/7 to ensure your every need is met. We are not a big box rental agency which means you can expect high quality and personal customer care. We offer several types of discounts for weddings, bachelorette parties, corporate events, etc.

I had to rent a car a couple years ago and again last month. Both times we chose this location…read more I believe customer service is key to a business's survival, and I fear it is quickly becoming a dying art. That was not the case here. The sweet young Manager who came to us from Lafayette (I forgot her name) greets her customers with a smile and goes right to work to get them on their way. Every member of her staff that we encountered both times, was friendly, accommodating, and professional. It was a pleasure working with them.

Katelyn and Shermund were great. They took a terrible experience at another branch and turned it…read moreinto a great experience at theirs. I would be willing to go out of my way in order to only deal with this branch. Positive attitudes and a genuine interest in making sure their customers have a positive experience.

The employees at this place couldn't be any nicer. I had a great experience. They were good and…read moreefficient and made me happy. I would recommend this company to anyone.

Everything went well. So much better and more helpful than the Enterprise on Morrison Blvd. They…read moretold me everything I needed to know/do when I made the reservation. Didn't have me doing and back and forth. Got the car the day I reserved it for. The lady at the desk was really nice. Got me in and out in a timely manner. The car looks very well kept. Loved everything

The manager Mark Hotard. Has piss poor customer service. He will let you wait for hours before…read moresaying they don't have any cars. Run from the office don't stop and give them your business or time.

HORRIBLE CUSTOMER SERVICE. Let's you make reservations and they have ZERO cars available. Won't see…read moreif another location has cars. And has outrageous requirements for raggedy cars. DO NOT COME HERE

Brandon over at this location was phenomenal. Answered all of my questions with ease and…read moreprofessionalism. He needs to get a raise before they lose him!

While enterprise is always more expensive than other rental car business, I prefer to pay for the…read moreservice. I had several problems with my rental, each issue was handled quickly and professionally. Seth in Thibodaux is an asset beyond measure. Meo at drop off in NOLA was on top of every item which needed to be addressed. See you soon!

Service: 5/5 I have…read morerented cars from this location off and on since 2016. The crew at this location hustles and they are very friendly and always going out of their way to make sure the customers are satisfied. I have been here during extremely busy times. The place has been packed with at least 20 people at a time. The staff has always been teamed, professional, courtesy, and friendly service in both the busiest and slowest times that I've been there. The manager at this location does a phenomenal job and is always helpful and friendly. I continue to rent cars from this location because of the quality of service.

Enterprise was very accommodating. After my car accident, my insurance set me up with a rental…read morethrough them, and even though I had to change my dates multiple times, I was always treated kindly and never made to feel like it was an inconvenience. The employees are quick to assist, whether it's during vehicle pick-up or drop-off. My only drawback was that the car I rented for about 2.5 weeks smelled very strongly of smoke/weed, which was unpleasant. Otherwise, the service was excellent.

I had reserved a standard size SUV, which, according to their website, is a Chevy equinox or…read moresimilar. Instead, I was put into a compact SUV and then lied to about it. The agent insists this Mazda is a std size. Then, when bill comes out less than expected, he acts surprised. So we go home and research. Nope. This Mazda is, in fact, compact SUV. I reserved std because I need bigger than what I own. So we call. Oh, well let me see what I can do. I'll call you back in an hour. I call them back in two. Oh, that fell through. Let me try this. I'll call you back in an hour. After waiting again and losing precious drive time, we called back. Because apparently they can't be bothered to call us, despite what they say. So now we've lost over 3-1/2 hours. So I called the location they were supposedly dealing with trying to find us what they should've had for us all along. This other location says most of the std size SUVs got recalled last week. What?!? Notify people with reservations instead of lie to them when they come to pick them up? But that would be thousands of notifications! You expect us to do that? So of course I said yes and got nowhere. Now we're looking at getting on the road and calling enterprise customer service to find us a larger SUV at a location on our route. So we left behind some of the things I reserved an SUV specifically to be able to take as well as because my mother and i are disabled and would like to be able to move when we reach our destination. We can't be packed like sardines. So we finally get on the road much unsatisfied but with customer service "helping" us. Well, by this point most locations are closing for the night. Customer service sends a message or reservation or whatever to an airport location ahead of u which has a Chevy equinox. They were to have it ready at noon the next day for us to pick up. So we alter our schedule again, show up, wait our turn only to be told they have nothing for us. This is a circus!!!!! I have no intention of ever renting another vehicle from them again and plan to file a copy of this review with the BBB.

Horrible customer service by the lady who works there. This place has gone down. It used to be a…read morefriendly environment.