Well I rented a car yesterday evening around 5:30 after having to wait all day for this location to…read moreeven have a car available. In their defense, it is Mardi Gras weekend and I understand that demand is high for car rentals but it's still discouraging. The people I worked with were nice and polite. The price was fair and considerably cheaper that at airport. Only downfall so far is when they showed me my options of cars, they didn't seems clean. The inside of one I liked smelled of stoned cigarette and had deep stains all over the interior seats. Not very pleasing to customers. He offered to bring up another car that was a higher grade and for same price which was nice. I will update this review once I return the car tomorrow. :)

I have rented cars from this location on multiple occasions. Every time my experience has been…read moresuper positive. Jared and Nick are both extremely polite, respectful, and personable. They are very honest, patiently responding to questions, and never trying to sell me anything I do not need. Although they charged me when I was an hour late in returning the car once, I completely understand. Wish them the very best.

Enterprise Dr Houma, LA location. Easy pickup process of…read morecar. Excellent service by Jack upon delivery I was taken through the entire vehicle, explained how different items in the car worked. Vehicle was not dirty. Excellent MPG on the highway, comfortable SUV for the thousands of miles we drove.

I will not use this company again for a rental car. I called at least a week before I needed the…read morevehicle to inquire specifically about my needs while using a rental. When I dropped off my personal vehicle at the collision center I was brought back to Enterprise to complete the paperwork. The vehicle I was given was not comparable to my personal vehicle and when I called to discuss the fact that the vehicle will not be sufficient I was told that what I received was what this location had available. It appears that no thought was given to what my needs were during my previous inquiry. Now I have spent an entire day trying to locate a specific vehicle to fit my needs since I was told that Enterprise does not have a centralized inventory of which locations have specific vehicles. So I wasted my day making phone calls to every location in a 50 mile radius to find out that only one location had what I needed and he said I would have to get there asap since he could not hold the vehicle for me. I'm 50 miles away and they were closing in an hour. What a joke of a company! Never again. 6/5/25 Edit: So Enterprise responds with a generic reply and here is my message back to them. "So do you think a generic response on this format will send a positive response to the general public? I'm not calling your customer service number to waste my time speaking to a low level representative to attempt to resolve this matter. If you are really concerned you would do more!" Typical corporate bullshit.

Terrible location, some locations are okay but this place is terrible. Waiting half an hour with…read moreonly one person working is a unacceptable.

Excellent Staff!!! One of the better HLE's in Hertz system, and I have been to many. Great service…read moreand friendly people.

We rented a car here and after parking it, saw it had a flat. They said to come in and they'd…read morereplace it the next day as they were closed for the day. We arrived the next morning and they said "oh, we don't have any cars ... sorry." Terrible customer service!!!! Don't rent here!

DO NOT rent a car from here if you expect to actually get a car . On the morning of our reservation…read moreas we are on our way to pick up a reserved car . They called us to let us know now they cancelled our reservation because they don't have any cars to rent ! Our entire day was planned on having a car to drive out hours to our multiple destinations. They had US call their other locations to see if there were any cars , which there weren't. The agent helping was polite it could do nothing . She said what happened was an an internal problem where their system did not update availability, which allowed us to make a reservation. I can't believe this is the type of problem we are experiencing from such a big national company. Anyhow we are now scrambling to find another way to get to our reserved activities. So we don't lose our on our hundreds of dollars spent and they have already stole our time . Oh and after 40 minutes of calling various locations , the last agent said there is no point in calling because they can't do anything ! POOR Service! Avoid !!!!!!!

After reading the abysmal reviews from the large rental car companies in the area, I reached out to…read moreA Priority One and met James. From the jump, James delivered amazing customer service. He was kind, communicative, professional, and easy to work with. His prices are reasonable. He had just the kind of car I needed, and James goes above and beyond - he picks you up from the airport! You will not get that kind of service from the large companies. He also will bring you back to the airport after you drop off the car. I highly recommend James.

Much more affordable than all the other car rental places. They drop off for you where you need, at…read morethe airport or where you are staying, and they will drop you off at the airport, no extra charge. Extremely reliable, friendly, and helpful. Smooth, easy, and quick, unlike the airport rental places. I will use them from now on and always recommend.

I cannot say enough great things about Dave at Enterprise Rent-A-Car. After a very frustrating…read moreexperience with a competing rental agency that failed to meet expectations, Dave stepped in and completely turned our situation around. From the moment we arrived, he was beyond helpful and genuinely compassionate. He listened, was understanding, and went above and beyond to make sure we were taken care of. His professionalism, kindness, and willingness to assist far exceeded anything we could have hoped for. Dave truly was the blessing we needed that day. Because of his exceptional service, I am now a lifelong customer of Enterprise Rent-A-Car. The company should be incredibly proud to have an employee like Dave representing their brand. Thank you, Dave, for setting the standard for what customer service should be.

Long-time ERAC customer here:…read more BLUF: DO NOT rent a car from this company! I rented a small SUV well in advance on 19 Mar 2026 for 6 days and turned it in on March 25th, 2026, approximately 2 hours early due to the TSA shut down. No one was there when I picked up the car, to do an inspection or walk through. I was just told by another National RAC employees to pick "whatever" and drive off. Not cool. When I returned, I was met by another rude, AA woman who did not look at the car, treat me like a valued customer, nor thank me for my patronage to ERAC. I completed a phone text survey and asked to speak to a manager, which never happened. No military or disabled veteran discounts ever offered, just fleece us for every last dollar. They charged me $8.96 for fueling costs, even though I tuned the car in with a full tank. I understand sales taxes, but unreasonable service charges and fees for crappy, non-existent customer service came out to an additional $102.20. What a rip off! Not happy with Enterprise Rent a Car. Ryan J. Millay Miramar, FL

The employees at this place couldn't be any nicer. I had a great experience. They were good and…read moreefficient and made me happy. I would recommend this company to anyone.

Everything went well. So much better and more helpful than the Enterprise on Morrison Blvd. They…read moretold me everything I needed to know/do when I made the reservation. Didn't have me doing and back and forth. Got the car the day I reserved it for. The lady at the desk was really nice. Got me in and out in a timely manner. The car looks very well kept. Loved everything