We rented a jet ski and the experience was phenomenal. Just show up and have a great day!read more

From the owner: J. Smith Rentals is a veteran owned and operated business in Baton Rouge, LA specializing in Luxury…read moreVehicles. We pride ourselves in customer service, product quality, and punctuality. Our phone lines are open 24/7 to ensure your every need is met. We are not a big box rental agency which means you can expect high quality and personal customer care. We offer several types of discounts for weddings, bachelorette parties, corporate events, etc.

Enterprise was very accommodating. After my car accident, my insurance set me up with a rental…read morethrough them, and even though I had to change my dates multiple times, I was always treated kindly and never made to feel like it was an inconvenience. The employees are quick to assist, whether it's during vehicle pick-up or drop-off. My only drawback was that the car I rented for about 2.5 weeks smelled very strongly of smoke/weed, which was unpleasant. Otherwise, the service was excellent.

I attempted to rent a vehicle and was assisted by an employee named Frank. During our interaction,…read moreI was told that I was "not in the system" despite having rented vehicles from Enterprise on numerous occasions in the past. I was also informed that I needed my own insurance to rent a vehicle, which was confusing given my understanding of Enterprise's rental requirements and available protection options. What was most concerning was the manner in which I was treated. During my visit, I observed other customers being assisted and receiving rentals without similar issues. As an African American customer, the experience left me questioning whether I was treated differently because of my race. While I cannot definitively determine the reason for my treatment, the interaction caused me serious concern and made me feel unwelcome and unfairly singled out. Because of the seriousness of these concerns, I am documenting this incident and seeking guidance regarding my rights and available options. I am also consulting legal counsel regarding the matter.

I wouldn't even piss on this place if it was on fire. Have totally different requirements in store…read morethan online. Literally makes you wait hours for a vehicle. Employees aren't worth much in helping with ANYTHING. While waiting for basically nothing, an employee was so excited to talk about her date and how excited she is to get off meanwhile there's a lobby full of customers waiting on them to find you a car. Online reservations mean nothing and it's basically like talking to an automated system in human form. I hope the close.

wife's car got broken into these people talked her into a upgrade and just cost her $1,200 that…read morewasn't told to her until after the fact. GO SOME PLACE else... terrible experience will not go back. would not recommend

Do not assume a reservation guarantees a vehicle.** I placed…read morean online request and received a confirmation however when I arrived I was informed they did not have any vehicles. The employee did make a phone call to other Hertz location however I was told they did not have an available vehicle as well. While I was waiting another customer came in with a confirmation and was told the same. Thank goodness Enterprise was able to come and pick me up and was able to secure a vehicle with them.

I had a car reserved. I took off work early. I had my mom pick me up at the body shop and drive me…read morean hour to this location. I walked in the door at 4:03pm. The door was unlocked. The sign on the window still said "OPEN". Both ladies were still sitting behind their desks. They refused to help me because they closed at 4pm, even though I had a car waiting on me. Now I'm sitting outside your store with no ride in 95 degree heat, no Uber and no way home. This is quite possibly the worst customer service I've ever experienced in my life. You just lost out on a 2 week rental while my car was in the shop, and I'll probably never use Hertz again.

First off, I had no idea this location existed. Even though it's on the very busy Siegen Lane, I…read morehad no idea that it was where it was. The GPS took me and my friend right to that location. It's hidden. As soon as I walked in, I was warmly greeted by Mark. I gave him my name, identification and CC. He pulled up the reservation immediately, quickly went through paperwork and did inspection on the car (which is always hardest to do when it is raining outside). The whole process took us maybe 15 minutes. I rented a standard SUV and was perfect for exactly what we were looking for. The customer service was stellar and Mark was so accommodating. He event mentioned to talk to him first before I go renting fro the airport. The car we got is actually a 7 seater ad the seats in the back go down to make more in the trunk. Be sure to rent from Costco because I think it's a lot cheaper even than the rest, then Costco redirects. Will I be back here? Why of course.

The manager Mark Hotard. Has piss poor customer service. He will let you wait for hours before…read moresaying they don't have any cars. Run from the office don't stop and give them your business or time.

Great service I got my car back I'm so impressed on how great they took care of us not only does…read morethe work outside look great but the inside is so fresh and so clean thank yall so much for an awesome job yall did.

I am not a customer but had my vehicle dead next door... I popped in and Alexis jumped up and got…read moreme there jump box with no details or lengthy explanation. Amazing service... if that's how they treat me when I'm not a customer, I'm going to see how they do when I am. Thank you Rivertown Collision..

The best tire shop and general repairs in ascension parish…read more Friendly honest and competitively priced.

Great service, great people, very fair prices. They will treat you right. Take your vehicle to…read moresomeone you can trust.

The service was a 10/10, they helped me got the car and made sure it was clean and ready to go…read more They are 100% understanding and will most definitely work with you if needed!! I definitely recommend coming here!

Horrible service. Booked a car, had a confirmation #, they even texted reminded me to get the car…read more I show up and ... no cars. Avoid this place like the plague

Misinformation on their end. Soft credit check on debit cards, don't accept all types of payment,…read moreand a credit card has a hefty deposit. Uninviting customer service. You wonder why the ratings are so low. Always go with enterprise. They are legit!

Great customer service! These guys will do everything they can to help you, are kind and…read moreprofessional. Special thanks to Nick and April!