Enterprise was very accommodating. After my car accident, my insurance set me up with a rental…read morethrough them, and even though I had to change my dates multiple times, I was always treated kindly and never made to feel like it was an inconvenience. The employees are quick to assist, whether it's during vehicle pick-up or drop-off. My only drawback was that the car I rented for about 2.5 weeks smelled very strongly of smoke/weed, which was unpleasant. Otherwise, the service was excellent.

I attempted to rent a vehicle and was assisted by an employee named Frank. During our interaction,…read moreI was told that I was "not in the system" despite having rented vehicles from Enterprise on numerous occasions in the past. I was also informed that I needed my own insurance to rent a vehicle, which was confusing given my understanding of Enterprise's rental requirements and available protection options. What was most concerning was the manner in which I was treated. During my visit, I observed other customers being assisted and receiving rentals without similar issues. As an African American customer, the experience left me questioning whether I was treated differently because of my race. While I cannot definitively determine the reason for my treatment, the interaction caused me serious concern and made me feel unwelcome and unfairly singled out. Because of the seriousness of these concerns, I am documenting this incident and seeking guidance regarding my rights and available options. I am also consulting legal counsel regarding the matter.

We rented a jet ski and the experience was phenomenal. Just show up and have a great day!read more

From the owner: J. Smith Rentals is a veteran owned and operated business in Baton Rouge, LA specializing in Luxury…read moreVehicles. We pride ourselves in customer service, product quality, and punctuality. Our phone lines are open 24/7 to ensure your every need is met. We are not a big box rental agency which means you can expect high quality and personal customer care. We offer several types of discounts for weddings, bachelorette parties, corporate events, etc.

Misinformation on their end. Soft credit check on debit cards, don't accept all types of payment,…read moreand a credit card has a hefty deposit. Uninviting customer service. You wonder why the ratings are so low. Always go with enterprise. They are legit!

Great customer service! These guys will do everything they can to help you, are kind and…read moreprofessional. Special thanks to Nick and April!

Horrible service. Booked a car, had a confirmation #, they even texted reminded me to get the car…read more I show up and ... no cars. Avoid this place like the plague

The service was a 10/10, they helped me got the car and made sure it was clean and ready to go…read more They are 100% understanding and will most definitely work with you if needed!! I definitely recommend coming here!

Absolute worst rental car experience ever! I was charged a $400 detailing fee for pet hair in a car…read morethat wasn't detailed in the first place and died on me twice in traffic. If I could leave a zero star review I would. Here are a few pictures of the pet hair.

Owner was inappropriate and hostile. Owner refused to accept company invoice on payment for vehicle…read moreand refused to speak with my company to confirm the information over the phone. Unprofessional, I have already filed a complaint to the avis corporate office on this location.

They did me right. Picked me up at the auto place and I got a rental without much of a hitch. There…read morewas some delay because of a surge in rentals but I didn't mind the wait. Not so much for the other woman looking to rent at the same time but I was very impressed with how they handled the situation. When she started to create a stink the manager called around and brought her to another branch that had a vehicle then and there. Guess the squeaky wheel gets the grease. Either way, no complaints here. Should be noticed that my insurance is paying for the rental car - $30/day.

Gosh, I think this is the most I have been to a rental car facility within a short period of time…read more Experienced car issues a couple weeks ago, where I had to rent a car from the BTR airport. Then, some things came up with the dealer where they said they could cover the rental car, while my car was being worked on, so had to come here to get a car (in order for them to pay for it). The Enterprise employee was so nice and helpful. Sadly, the only car they had in the size we needed was an F-150. For those that know me, I am tiny, so that truck was waaaaaay too big! The seats were so hard to adjust and it was kind of grimy on the inside. Totally not for me. Luckily my husband was able to drive it and we had the option of exchanging it at the BTR Enterprise location. So, we did just that! Anyway, this location (on Airline by Siegen) definitely exceeded our expectations and we were thrilled to get such great service despite the other bad reviews they received. These rental car facilities are hit & miss. They change out management often, so a review written 1-2 years back might no longer be valid because their is a different staff in place. Anyway, the young lady here was so helpful and got on us on our way pretty quick! So, thanks =)

I recently sold my truck to Luxury Auto. The staff was friendly and professional. They were very…read morehelpful with paperwork and communication following the sale was quick and helpful. I recommend doing business with this dealership.

From the owner: With years of experience serving the area, our dealership is dedicated to offering high-quality,…read morepre-owned vehicles to our customers. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and our wide variety of financing options, we’ll help you get the vehicle you want, at the great price you deserve. With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that’s the “right fit”.

I had to rent a vehicle due to auto accident. They employees were very helpful and answered all of…read moremy questions thoroughly. I did have to switch vehicles because the first rental had a check engine light come on after 2 weeks of renting. They swapped vehicles for me, no problem. The employees apologized for the inconvenience and thanked me for bringing the vehicle in immediately. This is my 2nd time renting from this location and I am very pleased with my experience.

I have had two great experiences at this location. I recently had a car accident, and had to start…read moremy own car rental before the insurance company did it for me. When I walked in I was quickly greeted. Quickly processes and quickly put into a vehicle. Tommy and Maddie were so helpful and kind. Maddie made my vehicle check fast and efficient. It took about 10 minutes. But we chatted the whole time, so the time went by faster. She also had to show me how to work the car cause it's a 2024, and completely different from what I currently drive. So fancy! After my insurance kicked up and approved my rental, Tommy called to have me come in. He helped me transfer my rental to the insurance, Back to the beginning of my rental contract. He made the process fast and pain free for me.