Horrible service. Booked a car, had a confirmation #, they even texted reminded me to get the car…read more I show up and ... no cars. Avoid this place like the plague

The service was a 10/10, they helped me got the car and made sure it was clean and ready to go…read more They are 100% understanding and will most definitely work with you if needed!! I definitely recommend coming here!

HORRIBLE CUSTOMER SERVICE. Let's you make reservations and they have ZERO cars available. Won't see…read moreif another location has cars. And has outrageous requirements for raggedy cars. DO NOT COME HERE

The time I didn't take a picture of the mileage. I took a picture of the cars exterior. They will…read moreput G8-70 or something on the mileage and not the mileage number which means full. My car came with 350 miles which is a bit below 3/4's of a tank. They had it on "paperwork" the mileage was full which is 120 miles more. That's how this place gets you. Please take a picture of the mileage. Service picking up was great but dropping off was a mess. Please go to Hertz or Enterprise on Siegen. They were so accommodating and put the exact mileage and made sure to tell you to bring it back at this. This was a good play for Budget. Keep your paperwork and get a picture of the car and mileage. That's how they get you here. Stay safe!

Misinformation on their end. Soft credit check on debit cards, don't accept all types of payment,…read moreand a credit card has a hefty deposit. Uninviting customer service. You wonder why the ratings are so low. Always go with enterprise. They are legit!

Great customer service! These guys will do everything they can to help you, are kind and…read moreprofessional. Special thanks to Nick and April!

I had to rent a car a couple years ago and again last month. Both times we chose this location…read more I believe customer service is key to a business's survival, and I fear it is quickly becoming a dying art. That was not the case here. The sweet young Manager who came to us from Lafayette (I forgot her name) greets her customers with a smile and goes right to work to get them on their way. Every member of her staff that we encountered both times, was friendly, accommodating, and professional. It was a pleasure working with them.

Katelyn and Shermund were great. They took a terrible experience at another branch and turned it…read moreinto a great experience at theirs. I would be willing to go out of my way in order to only deal with this branch. Positive attitudes and a genuine interest in making sure their customers have a positive experience.

I recently sold my truck to Luxury Auto. The staff was friendly and professional. They were very…read morehelpful with paperwork and communication following the sale was quick and helpful. I recommend doing business with this dealership.

From the owner: With years of experience serving the area, our dealership is dedicated to offering high-quality,…read morepre-owned vehicles to our customers. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and our wide variety of financing options, we’ll help you get the vehicle you want, at the great price you deserve. With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that’s the “right fit”.

Absolute worst rental car experience ever! I was charged a $400 detailing fee for pet hair in a car…read morethat wasn't detailed in the first place and died on me twice in traffic. If I could leave a zero star review I would. Here are a few pictures of the pet hair.

Owner was inappropriate and hostile. Owner refused to accept company invoice on payment for vehicle…read moreand refused to speak with my company to confirm the information over the phone. Unprofessional, I have already filed a complaint to the avis corporate office on this location.

They did me right. Picked me up at the auto place and I got a rental without much of a hitch. There…read morewas some delay because of a surge in rentals but I didn't mind the wait. Not so much for the other woman looking to rent at the same time but I was very impressed with how they handled the situation. When she started to create a stink the manager called around and brought her to another branch that had a vehicle then and there. Guess the squeaky wheel gets the grease. Either way, no complaints here. Should be noticed that my insurance is paying for the rental car - $30/day.

Gosh, I think this is the most I have been to a rental car facility within a short period of time…read more Experienced car issues a couple weeks ago, where I had to rent a car from the BTR airport. Then, some things came up with the dealer where they said they could cover the rental car, while my car was being worked on, so had to come here to get a car (in order for them to pay for it). The Enterprise employee was so nice and helpful. Sadly, the only car they had in the size we needed was an F-150. For those that know me, I am tiny, so that truck was waaaaaay too big! The seats were so hard to adjust and it was kind of grimy on the inside. Totally not for me. Luckily my husband was able to drive it and we had the option of exchanging it at the BTR Enterprise location. So, we did just that! Anyway, this location (on Airline by Siegen) definitely exceeded our expectations and we were thrilled to get such great service despite the other bad reviews they received. These rental car facilities are hit & miss. They change out management often, so a review written 1-2 years back might no longer be valid because their is a different staff in place. Anyway, the young lady here was so helpful and got on us on our way pretty quick! So, thanks =)