I rented a vehicle online through the Grand Junction Enterprise location on 5th Street (not the airport). I specifically reserved a luxury sedan through their website. A couple of days before our trip, I received a call fromTim informing me that they do not have luxury vehicles available at that location. That was the first time I was made aware of this. The only option I was offered at the same price was a Ford Escape. That is not even close to a comparable replacement for a luxury sedan. When I spoke with Tim, there was no effort to find a reasonable solution. I was simply told that if I wanted the vehicle I originally reserved, I would need to go to Denver to get it. This raises a few concerns: Why is a luxury sedan listed as available on the Grand Junction location's website if it cannot actually be rented there? Why was availability not clarified at the time of booking? Why was there no comparable substitute offered? This experience felt misleading and disappointing, especially given that the reservation was made in good faith through their own website. read more

DON'T RENT FROM THIS COMPANY! I rented a car from thus company, the day before the July 4th holiday, they took 471.00 out of my account! They were supposed to take 50.00. I called and it was to no avail! They don't care if I had money to eat on over the holiday, just tough luck! They said they reversed it but it never showed up in my account! I hope this company had a great z4th of July, I didn't! I couldn't afford a hamburger! They don't care about customer service! If you do business with company the same could happen to you! BEWARE!​​ read more

Everything was fine, until the car was dropped off at the body shop. The I get a call the next day saying that a rim was damaged. I barely put 20 mileson the vehicle and only had it about 28 hours. I did not hit anything, nor ran into any potholes. And yet they know it was me because a mysterious black mark was on the rim that wasn't there in the before picture. I don't remember seeing a black mark, but had no reason to suspect one was present. Now I'm being forced to pay for it. Not saying it's a scam, but if it sounds like a duck! read more

A wonderful group of people with your needs at the top of their list of priorities. I have rented from them 3-4 times and have never been disappointed. Thanks for your professionalism and the great cars! read more

Great service, easy to pick up a car. We took a driving vacation and realized it would pay off to rent a car with 30+ mpg, instead of one of our thirstier cars. Worked out great. The staff is super helpful. Back when I was doing business travel every week, enterprise was the easiest rental agency to work with. Nice to see nothing has changed! read more

Love the people down to Enterprise go out of their way to accommodate you awesome place

I absolutely love the team who works at this Enterprise! Especially Megan and Alyson! They always go above and beyond to help me get the right vehicle which suits my needs. read more

This business is truly a jewel in the heart of Grand Junction. If you are traveling to the downtown area or taking a trip requiring a rental car, you will find no better resource. The staff are exceptional. The customer service is over-the-top. I have rented my share of vehicles in multiple cities over my lifetime, and I have yet to experience a better comprehensive rental destination. That is why I keep returning. read more

This relates to the store on 5th Street in Grand Junction. We had to bring our car to the repair shop about a half a block away from Enterprise, and anticipating we might have to leave it for most of the day or overnight, we arranged to rent a car. Megan at Enterprise called us and said there was a cancellation and we could pick up the rental an hour early! Great! Something went right today! We did a few errands and I called the repair shop before we made our way home in the rental. They said our car was ready to go. Great! Something else went right today! We took the rental car back after having it for only a couple of hours or so. Megan was surprised we were back so soon to return the rental. Being the Amazing Megan, she gave us half off our bill for the rental. I can't express enough my gratitude to Megan and to everyone at Enterprise for making this a nearly perfect day (we won't talk about how much it cost to fix the car, but that's not Enterprise's problem). Everyone at Enterprise on 5th Street deserves a raise or at least a hefty bonus! I will always go to Enterprise when I need a rental! read more

We are (still) broke down in nearby Green River. I called in the morning and placed a reservation on a vehicle, in which case I received an email with confirmation number that we were all set. However - my wife and dad had to take a bus from Green River to the enterprise at Grand Junction, when they got there, they released our vehicle and they didn't have any other vehicles for us. This is absolutely unacceptable that a well-known car rental company would do such a thing. How someone that works at one of these establishments would allow that to happen is beyond comprehension. I can't tell you how upset my family is that we had to spend $142 on bus passes to GET to Grand Junction, only to find out we didn't have a vehicle waiting for us. This was very upsetting, frustrating and again, unacceptable from a customer service standpoint. read more

I had made a reservation 2 days in advance. When I arrived they had no cars available. 1 was in the shop and I could wait a few hours for it. Or maybe someone would bring one back, or I could upgrade to a truck for a lot more money. But they did offer me a generous 5% discount! Whoopee. Funny thing is they offered the same deal to someone ahead of me in line who had just walked in. I thought making a reservation days ahead of time meant there would be a car waiting. It always has everywhere else, but not here. Never again. read more

This location on fifth Street did a fantastic job for us. On short notice during a pandemic on Fourth of July weekend they found a vehicle for us which was in excellent condition. The check in process took maybe 5 to 10 minutes at most. Allison F the assistant manager did a amazingly smooth and competent job. It was super hot that day but she was friendly cheerful and efficient. We were even slightly over an hour late returning the vehicle and they did not charge us any extra. Amazing service and the car itself was perfectly clean well serviced and did a great job for us. read more

Sean at the enterprise in Grand Junction was really awesome to deal with super professional The service was excellent highly recommend dealing with him and service was fast and efficient and they got us on our way read more

UpUpdate, after contact with Enterprise Customer service my Uber costs were credited back on my card as they agreed 5 miles is well within the reasonable pick up area. Enterprise remains my first choice for a car rental. Update # 2.... My error regarding credit .,it was apparently supposed to be done by the Enterprise office where rental car was rented. After approx 2 weeks and no credit was made for my Uber costs I called Enterprise Customer service and they apologized and office would be contacted and credit should be done promptly. I think Enterprise corporate would be wise to get rid of the management at this office. read more

Great, friendly staff. They made me feel welcome and walked me through all the steps and everything I needed to know before I drove off for my weekend trip to Moab. Definitely recommend for those riding the Amtrak California Zephyr into town. read more

Pandemic profiteering. Prices way up. Drop off fees way up. It cost me $203 to drive one of their cars 80 miles to the airport. That was more than my airfare for 1200 miles. Customer service said sorry. read more

If I could give zero starts I would. WORST COMPANY IN THE WORLD! made our already rough trip to Vegas even more unbearable. don't trust them, they will tell you they have your car but they will have nothing when you actually arrive to pick it up. If your looking for any kind of help from there employees you can throw that out the window because they are careless, lazy, ignorant people. Hopefully enough people see this and decide to go elsewhere before they delete this from Yelp. read more

Tried to rent a car here after a horrible experience at the Enterprise grand junction airport location... HUGE mistake! Should have known it would have been the same experience. I had a confirmed reservation by PHONE, took down my CC, drivers license number, DOB, everything. Given a second confirmation number only to find that they also had no cars in stock... was given a call right before I walked in the door with the bad news. Step it up grand junction enterprise, seriously... Thank god for uber in this beautiful mountain town. Hopefully in a few years uber and lyft will put them completely out of business. Needless to say, never going back. read more

Enterprise Rent-A-Car - When you see this sign, run in the opposite direction. - Car Rental Near Me - Grand Junction, Colorado

Had made reservations in advance and spoke with employees at the branch several times icluding the day before. Of course when we showed up nothing even close to our reservation was available an our choices were between a Tony chevy aveo and a gas guzzling suv. We had to take the suv, a newer Kia, which of course broke down ruining the last couple days of our vacation. Enterprise did not want to send a tow truck or give us another car and even suggested that we drive it in and wait while they take it to a shop and try to make repairs. Between the useless telephone roadside support and the rep we got ahold of once they were open, it was the worst travel experience yet. read more

Enterprise Rent-A-Car - Car Rental Near Me - Grand Junction, Colorado

I am a fan of Enterprise, but there is something wrong with this office. The hard sell on taking extra insurance while not welcome, not welcome, but not unique. The car had a hint of smoke, and if you know Enterprise, they are ruthless in charging customers. The manager checked out of the car, and declared the smell an industrial cleaning product. I rented the car with a Sunday return. Enterprise did not inform me they would be closed on Sunday, and it really casued be quite a mess. I have rented probally a hundred times, and this is NOT how it should work. read more

Today Ashley and Allison at the 5th Street office went above and beyond for me. Very nice, great customer service. They have earned my business and when I get ready to buy it will be a rental return like I used for three days. The gals in this office are just exceptional. Thank you again read more

This was my first time renting a car and it was the best experience possible. Everyone explained everything to me; from the fees to the car features I could not have been happier. If I ever had any questions or concerns someone was available to answer immediately. I would definitely recommend this enterprise and will be renting a car with them in the future. Thank you enterprise for a wonderful experience. read more

Is it possible to give a negative rating? I reserved a midsize Toyota Corolla. The guy who picked me up in a 15 seat van said, "I hope you are ok with driving a big van because this is the only vehicle we have!" He made me read a full page typed with all kinds of warnings like, "15 seat passenger vans are unstable going around curves at high speed, they are high profile and are subject to being overturned by wind, etc." Again, like other reviews, the high pressure "You have to buy our insurance!" I finally just tore the contract up and told them, "I reserved a car, not a van. I can't drive this monstrosity around looking at places to rent." I walked over to their "ATTA BOY" board that only had "very satisfied" marks and I made a huge check on "Very Dissatisfied." read more

Outstanding customer service from Allison! Had to rent a car large enough to accommodate me plus some out of town guests for sight seeing last weekend. Chose Enterprise because it was convenient. Had an amazing experience from start to finish - Allison at Enterprise Grand Junction is the best customer service agent I've ever encountered! Thanks for making this such an easy and pleasant experience. (She even tracked down a pair of sunglasses one of my passengers had left in the van.) Highly recommend Enterprise on 5th Street in Grand Junction. read more

Beware of insurance fraud by this branch. After the agent was 35 minutes late picking me up we did a quick walk around to look for major problems. Brought it back the next day and there was a dent right above the wheel well. The agent (big guy with brown hair) insisted that it was me although there was no damage to the top coat. I argued that it was obviously there before me and he would have none of it. I spoke the manager who said he would look in to it and get back to me and never did. I finally called corporate and they confirmed that nothing was filed. On top of that, Enterprise Corporate received an email from me and called with a survey but no one ever got back to me. I will never go back. read more

I've had a lot of experience in the car rental, car share type business over the years, the Grand Junction downtown location hands-down gives the best service I've ever had. They are high-volume for sure and always manage to get you in and out on your way super quickly, efficiently and always polite. I've never had to wait-- my needs are always addressed the moment I enter the door and accommodated. I usually get the lower-end priced rentals, the cars are good quality and better than I expect; although I do not recommend the Nissan Sentras reliability. As of lately I have dealt with the manager Megan, she has been very understanding, professional and awesome. I haven't seen Allison the past few times but this woman has also gone above and beyond to ensure satisfactory arrangements. When you need rental services in the Grand Valley region of Colorado, DEFINITELY utilize this Enterprise location! read more

Great experience, my rep, Matthew, was very helpful and even drove me back to the repair shop so I didn't have to wait for their shuttle driver when I was done with the rental. Thank you. read more

I had made a reservation online and my gps took me to the wrong location in town. My ride left and I was left there. I asked the very rude man who treated me as a child (he had to be only 2 years older than me) and when I asked how I can get to the other location he very rudely said "um take a taxi" as if I knew that was what to do. So much for "enterprise we'll pick you up" they couldn't even drive me to their other location 3 miles or so away. Another lady who had over heard the conversation offered to take me. Very rude people and extremely poor costumer service. I have never been so poorly treated by someone in my life and feel sorry for anyone who has to deal with these people in the future. Great prices, horrible people. read more

I just joined Yelp so that I could leave a rave review of this Enterprise branch and its manager, Jose Alvarez. Jose was incredibly friendly, helpful and responsive when I got a flat tire -- definitely the best customer service experience I've ever gotten from any rental car company. read more

If I could put - negative a million stars I would. I had rented a car and when I returned the car early in which they were very grateful for the fact that they had over booked and didn't have any more vehicles. I had gotten distracted with the lady right at my car door and rushing me in so they could get the car checked in. That I spaced my work bag in the back. Once, I hit the interstate i realized that I had left my bag in the car. Immediately, I called and they told me there is no way that I left anything. In the car was my work bag with my laptop, hard drives and books, etc. I have searched my home also. I also had asked to look at their cameras and was told only if I had police report. I was offered to look in only garbage cans. They also wouldn't let me talk to the guy who cleaned my car. The 2 ladies in the office were laughing as I left and I had said im glad you guys ruining my jobs is amusing and one said it was! Enterprise is a dirty theiving company. read more

so very sad, Geico set up a car rental after an accident. I dropped of my car at the repair shop and was waiting for my car rental. I was told ALL Enterprise locations are out of cars. Mind you this is a Tuesday, off season, no events in town, nothing is going on. What pathetic customer service. I tried to backdoor them with www.carrental.com , oddly enough they had a car in stock and I had a reservation number. I called Enterprise and said I had a reservation number. He said, aren't you the guy that just called and was rude to my employees. He said, we still do not have cars. I wonder if Enterprise corporate has any idea whats happening in Grand Junction. Stay away, many good car rentals who actually want your business read more

I was very pleased with our car rental this last trip to lake City, Co. We had reserved a Jetta on-line, and when we arrived, they had given us a Ford Edge, at the same price, no hassels, we will definitely be using them again Shana read more

Allison @ the 5th Street location in Grand Junction was very kind & accommodating in finding another vehicle when my boyfriend was involved in a multi car accident in Denver. The first thing she asked was if he was ok. She actually asked several times during our call. She immediately went to work calling locations finding him another vehicle so he could get home. She also followed up with him the next day asking if he was ok before proceeding with the claim information & so forth. The other location at the Sheraton in Denver was also phenomenal in getting John everything he needed in order to return home. On another prior trip, Enterprise gave us a courtesy Sirius when they were late getting us our vehicle. That might have also been Allison if she sometimes works at the airport location in Grand Junction. Her customer service is outstanding! I will always use Enterprise for all my rental vehicle needs. read more

I got a lousy deal at Enterprise at the Grand Junction Colorado airport. They charged my credit card $250.00 and I did not rent a car! I understand they made a mistake but they didn't tell me they were doing it and my bank account bounced 5 checks since. I wish I could have them arrested for it. I hope this happens to those employees who did this to me. read more

Have rented a few times from this office in Grand Junction, on 5th and ute.Great staff and when I need to rent a car they usually have what I'm looking for. Great service thanks.. read more

I made a reservation to rent a car. It was a last minuet thing. My truck broke down and I needed a car to get to work for a few days. This was on a Friday early afternoon. I got a reservation number and thought everything was good. Hours later I got a phone call saying that they had no cars to rent me. Now it is late Friday afternoon and I am scrambling to find a rental. I was able to get another reservation with another company but now I am paying more money for it. If Enterprise did not have a car to rent me when I requested it then the reservation should never have been made. I would not even consider using Enterprise or recommending it to anyone. read more

I had the worst experience ever today with Enterprise Rent-A-Car (5th street grand junction, CO). I received a phone call 30 min before my reservation time and was told they did NOT have any cars for us (was already having to drive 113mi to get this car). I called customer service and was put through to the "escalation" department, after 45 short minutes and me suggesting they look at their "sister companies" they found me a vehicle in the same location as my original reservation (thru Alamo) but was told the rate was different ($600 MORE). They refused to accommodate me in any way. The local agent (grand junction airport-Alamo) actually told me that maybe I would have better luck if I called Avis or Hertz!!!???? read more

There was tension arriving in Grand Junction, Colorado by Amtrak because we had an Enterprise Car Rental awaiting us. Their downtown location, just four blocks from the Amtrak station, was open until 6PM. Our train was to arrive at 4:10PM: no problem until we did not arrive until 5:45PM. I called Enterprise an hour before arrival to alert them to our pending tardy train. When we arrived, employee Adam was at the station to take us the several blocks to their rental agency. Several days prior to our trip, a lady called us to take information about our rental to expedite our check-in. Long story short: we were processed, had our luggage loaded with Enterprise help, and drove off in our rental car at 6 PM. It was a close call, but we are very pleased with our experience with Enterprise in Grand Junction. read more

So called enterprise directly to reserve a truck. When I show up to pick it up, they say they don't have any available. In fact, they have nothing available! Left without a ride.... read more

The WORST EVER enterprise agent (dark brown hair) who brought out our rental car lied to and threatened us so that we would purchase additional liability insurance. He refused to give us our keys and let us leave unless we purchased liability insurance. His tone was hostile and threatening. After 30 minutes of deceiving and lying to us, and making us call our credit card providers about insurance coverage, he admitted that he couldn't provide us with official written or verbal confirmation that liability insurance was required. Why? Because it actually isn't. He wasted our time, threatened us, lied to us and turned us off enterprise forever. Future renters from this location --don't be conned by this guy!! read more