This was my first time flying into Grand Junction and rented a car to get to my destination. I booked a car with Avis and it was a good experience. Rental office located on the first floor of this small airport and getting and dropping the car was an easy in and out process. Attendant that released the vehicle to me asked if I wanted to upgrade to a Mustang for $5 more and that opened up the dialogue for a good conversation, but I did decline. When I dropped off the car and handed the keys in, I was pleasantly surprised to have a very handsome Asian guy help me, who was professional and nice. Wasn't expecting that and he reminded me of a hot Asian cowboy, if that even exists lol. Overall, a good experience, easy and affordable option. I will use them again when I fly into Grand Junction. read more

Had a Premium SUV booking in October 2023. Ended up with a free upgrade to Jeep Grand Wagoneer, but it had to be returned due to 2000 miles overdue on oil change, so we ended up with a basic Ford Expedition. read more

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Usually I have great service from Avis. Then there was tonight. After flight delays I didn't get in until about 11:15 pm. The Avis counter closed at 10:00 pm. I called hours ahead from CA and was assured there would be someone to check me I to get my car (already paid for it). When I called Avis at 11:30pm the line was answered by someone from Southeast Asia after 25 min, who said I'd have to change my reservation, and pay more for leas days. Asked for Supervisor and got another SE Asia person. They said the same thing so I asked to go higher. This time it was an English-speaking lady who ended up disconnecting me - after total time of 46 minutes on the phone. Ended up staying in a hotel for the nighttime hours of morning and adjusted my reservation via the Avis app. read more

Rented a vehicle today from GJT, was told I had to buy the insurance (everything-loss damage, personal effects, personal accident, and additional liability) or they would charge me more for the rental. Found my vehicle and spent the next 20 minutes fixing the seatbelts in the rear seat, only fixed one side so my son could buckle up in the back seat. Left town and then finally looked in the passenger seat and saw items left from whom ever rented it prior to me. The cars interior was never cleaned. Continued on my way only to discover that the car has something amiss with it, it will suddenly pull to the right, like a sensor sensing an object. Car isn't really safe, but what's my options? I'm now in Utah, still driving it. I have Wi-Fi service but cannot make any calls. read more

I attempted to book online from Dec 26 - 30 In Grand Junction Colorado to visit my beautiful daughters for Holiday. Avis offered me 30% discount if I filled out an online form. I spent the 10 minutes wasting my time and privacy fir this discount which they accepted and I booked. A couple hours later I get an e mail saying my discount was not complete and raising my price back to full price. I despise such deception. I called to cancel my reservation. The supervisor informed me that they will charge me a $50 cancellation fee and he hung up on me. This kind of corrupt business is unacceptable. read more

Avis Rent A Car - Horrible crooked online booking - Car Rental Near Me - Grand Junction, Colorado

Note: The address is misleading, the rental office is actually inside the Sear Auto Center in the mall. It's a little tough to find. The staff is really nice and helpful. I've rented here twice, both times the car was in very good shape, clean and ran perfectly. I reserved the car using the Avis app, and had my choice of a couple of cars when I arrived for pickup. Avis has been a great rental company for me, I use them on all my business travel. read more

Don't rent from here. Agree with other reviews, including on Google - the beginning of the experience went fine; despite late arrival (by 1hr), there was still an agent at the desk who checked me in for my rental that I secured on Priceline. However, the first issue was that the gas tank was not full, only 7/8 full (the expectation for me was to return it with the tank full). I tried calling - no one answered, can't reach anyone in support. The biggest problem was with checkout. I left the keys in the dropbox this morning at 6:50am since there were no agents at the counter. I got a receipt this evening for extra charges on my account, for a "late fee." It looks like DANIEL, who apparently does not know how to do his job, checked in the vehicle whenever he got around to checking the lockbox, which was 6pm so I was charged an additional day. Tried calling - of course customer service is accepting calls for new reservations but is closed for handling inquiries or problems. Absolute garbage. Do better, guys. read more

I could not get help at the Gunnison office when I called (there was no answer, of course), tried at the Montrose office (again no answer). Both times, transferred to main call center. I called GJ for help and Daniel is currently trying to resolve my issue! THANK YOU DANIEL! I am so frustrated with Gunnison. They need to be open and answer calls during their (very limited) "open" hours! read more

Worst customer service I've ever received from an avis. Completely unhelpful, empathetic or even nice. If you have any car problems do not expect a lot of help. Check their tires. read more

I had reserved a mid-size vehicle for a 1-week trip. We arrived at the specified time to pick up the vehicle. The counter agent was friendly and helpful, and did not try to up-sell me on anything unusual. The only issue I had was that he concluded with "We don't have any mid-sized vehicles right now. We have a Ford Expedition, which is larger. You can have that for the same price, but that is all we have unless you want to wait." Honestly this wasn't a real dissatisfier for us (my wife actually liked the ride, overall); however, it was harder to park and used more fuel, definitely (about $70 to fill up from mostly empty at the end of the trip!). For some people, this might have been a real issue; I realize that none of the rental agencies likely have huge fleets of cars at the Grand Junction airport, but not everyone is infinitely flexible in terms of what they may want to or be able to drive. read more

BE VERY CAREFUL WHEN SIGNING YOUR CONTRACT WITH AVIS AT THIS LOCATION! We had a agent who was totally confused (in fact, forgot to give the couple in front of me keys to their car and had to send us with their keys). Despite telling them we declined all additional coverage, he "forgot" to remove the Sickness Coverage. Since I signed the contract in our haste, I would have been required to pay the additional $20. I called the 800 customer service number as soon as I returned the car and they were completely not helpful. They didn't even have a record of my original quote and since I was on vacation, I didn't have a print out of the quote. I called back a few days later after I got home and pulled up my email quote. I called back to customer service and talked to a Heather and she was very courteous and took the charge off! read more

Love these guys if I ever need another rental car again they will be the people I go with very friendly even let me pick the car I wanted

Received a quote over the phone, reserved the vehicle. Simple enough. When I get there, I end up being charged over $100 more than the original quote, no other companies have cars available. No explanation for why the charges are higher. You're stuck and pretty much have to agree to terms that have changed. To top it off, the vehicle had a baby bottle with rotten formula in it. Lovely. Think twice before using this racket! read more

We have been using this Avis location for many years and received exceptional service. They are quick, helpful, and accurate. Any problems are worked out with a smile. I would definitely recommend the airport Avis location. read more

Avis checked me in for Budget. When I returned the vehicle, I was charged a "16.44 less than 75 miles flat rate" on an unlimited mileage contract. It was totally done in Bad Faith, no where did it state this condition, nor was an initial placed, nor discussed. What a rip off. read more