Friendly and helpful staff who understand the need for rentals. I was fortunate to have one staff…read moremember help me out, looking at other cars that might be available, but unfortunately there weren't. But not for trying. Did get a nice smaller SUV though. Everything was done via phone and on electronic tablet. Emailed receipt and text messages made things very easy.

It's a rental car agency.... not much to say. I got a car but I didn't like it. I sat too low in it…read moreand couldn't raise the seat any higher. Still couldn't see the front of the car. I asked for a different car and was promptly told there weren't any. I ended up using pillows to raise myself up. Not comfortable at all. They kept me updated on my rental progress weekly which was great. Just wish I could have had a better car.

Some cars here have locked up seized up brakes. For example I tried to move my car but no matter…read morehow hard I tried, I couldn't Budget. Budget is who I have been renting from lately and my experiences here were very mixed. In the negative column is the fact that I was in a hurry and my car stopped working and I managed to limp all the way here and they were not in any kind of a hurry to get me out of there, they didn't treat me badly but didn't seem to prioritize or give too much of a crap about what happened, no apology or anything. Also in the bad column, and an even more damning indictment, is the fact that they made me go and fill up the gas in the broken car myself, despite the fact that it was ready to shut down and stop working... 4 miles round trip, and a huge risk. If I didn't, they say there would be a huge charge. I was very disappointed with that indeed. Very poor policy and very unfair and stupid of them too. Then over in the good column was the fact that I was thrilled to actually get out of there with a car eventually after about an hour of messing around, which in some ways messed up my day, but in other ways they saved the day, and it was only an hour and could have been a lot worse - so I have to be grateful that they kept my trip going after such an unfortunate series of events. I've continued to use Budget after this unfortunate incident and I haven't had further incidents with them since then, or been overcharged too badly. For this reason I give them the middle rating because they could easily have been one star with that kind of behaviour, especially sending me off to get gas in a broken car to avoid a stiff penalty, but the fact that I got out of here with a car was a huge relief.

Really bad customer service and shoddy systems. I had a legitimate concern that I filled my car's…read moretank with more gas than I picked it up with, about 100 miles worth based on the range estimate on the dash and my gas station receipt was a bit high. I even asked if they could double check since the location where I picked the car up advised me to keep my gas receipt as proof. Nope, the person working the counter completely blew it off and said "nah, the car's range estimate just changes depending on how you drive it!" Zero effort to confirm things. Then he gives me this dot matrix paper with holes on the sides print-out as a receipt, basically every single thing on it is wrong. "Fuel level in: 0 gallons. Fuel level out: 0 gallons. Miles driven: 126. odometer in: 26000". I drove from Maine to Connecticut, 212 mile trip, then cruised around town, and the odometer I took an actual picture of when I dropped off was 24700 miles. I asked "hey, there's a couple zeroes on here, and I know the odometer doesn't say that." Again, ignored. "Nah, that's just how our system works!" I decided the whole thing wasn't worth my time over a 2-day rental that my insurance was paying for anyway, but someone renting a car on their own dime should watch the hell out. Horrendously shady place. Take your business elsewhere.

We rented a car for a month and it was terrific. Enterprise could not have been more helpful as we…read morekept extending it from one week, to two weeks, to a month.

Five stars for a car rental? They deserve it. Very accommodating for a walk in on a Saturday…read moremorning. No problem with a Sunday drop off using the key drop. Excellent communication. They called me to confirm the charges before submitting them. Friendly and helpful. Didn't feel as if they were trying to gouge me. A pleasure to deal with.

I will NEVER use these people again! First, they didn't give me the car that I was supposed to get…read more Day 2, the battery is dead. Then, they can't bring me a replacement and pick up the dead vehicle at the same time. Instead, I have to ride with the tow truck all the way to Warwick to get a replacement! AND, to top it off, not only is my whole day shot, but I have to pay for the gas that I use to get from Warwick to Norwich! Absolute unreal!

I came here vis-avis some friends and... ok I can't back that up, I was alone this day…read more I had a pretty mixed experience at this Avis. So my rental car was basically breaking down and being psycho all the way from Boston to Connecticut so I stopped in here and explained the problem and they seem very unwilling to help - but when I put my foot down and put some pressure on them and insisted that I get a new car, they gave me one of the other cars that was here. The replacement car wasn't bad but it wasn't great. It smelled weird but so does your mother. The worst part is that they said I would need to drive the broken car to go and get it filled up with gas otherwise I would be charged and extortionate amount like $20 per gallon of gas. But the car was broken. I mean, it was dangerous to drive and ready to break down. Would barely get over 20mph. So that should have been waived. Very unprofessional and risked both their car and my holiday. For this reason I can only give 2 stars, but I was really really glad that they did actually give me a car which is why it doesn't get one star.

Annie is the best! She has always greeted me with kindness and is amazing at her job! She is…read moreknowledgable and professional, besides being a top notch Human being! I have been using Hertz when I need a car for years now and always have the best experience!

Booked a rental for pickup at 5:00 on the website, took a $30 uber to get there and arrived less…read morethan ten minutes late to a closed shop with no one around. Don't let us book for that time or give some leeway?

When I was planning a trip from Boston to Long Island, I saw on Google Maps there was a ferry…read moreoption that would cut my driving time almost exactly in half. Having lived in NYC for almost a decade, I had no idea the Cross Sound Ferry existed; I thought I'd just put up with the atrocious weekend traffic in and out of Long Island. Pros: (+) The car loading process was very organized. The workers were friendly and efficient. Both my outbound and return trips left very nearly on time, which I appreciated. (+) I lucked out with beautiful weather and calm waters both times. Sitting on the top deck, basking in the sunlight, watching the coastline come into view definitely beat sitting in a bad traffic jam. If I ever go to Long Island, this is the way to travel. (I also get pretty bad seasickness and worried for days over the forecast for nothing; the ships were so smooth, I didn't feel a thing.) (+) Depending on the vessel, you can also get a history lesson. I took the MV Cape Henlopen back, which participated in D-Day. There's a commemorative plaque and everything. (+) Dog friendly! (+) Lots of seats, both indoor and outdoor. Pro tip: bring a beach towel with you so you don't burn your booty. Cons: (-) Not really a con exactly but a warning that they pack the cars in like sardines. I felt bad for the one car that had to park on a steep incline. (-) My round-trip ferry cost about $160, which is ... not exactly cheap. To me, it was worth the time saved and maybe the tolls of coming through the city and LI (though I didn't do the math) but yeah, I can see why the cost might put people off. Tips: 1. Book in advance on the website early. 2. Get to the ferry terminal early. They have a 30-minute rule for larger cars and a 15-minute rule for all other cars, otherwise you're bumped to standby and there might not be a spot. 3. From a navigation perspective, I found getting to/from New London, CT and Orient Point, NY a breeze. There are some very cute farm stands along the road to Orient Point, where you can stop and get fresh strawberries, eggs, lavender, and honey.

March 2026 John H boat, the largest ship in the fleet!…read more 100 vehicles and 1000 passengers. The vessel features a dual-level auto deck, lounge, food service, and satellite televisions. For those passengers requiring assistance, there is an elevator between the vehicle deck and main passenger cabin (note: cannot do priority boarding if using elevator access due to the location). - lots of booths, all with electrical outlets - outside bench seating - special dog friendly area - 2 upper seating decks - fryers didn't come on until 11 Get the fries! They're fresh, hot, and crispy!