Very rude . They only have 15 passenger vans. The site says something different. I suggest NO ONE…read moreUSE THIS COMPANY, sounds kinda RACIEST TO ME,over the phone. ..and we all can tell when a person is short and racists. Hope this helps . Stay far away from this place

From the owner: If you need a reliable vehicle rental in Atlanta, GA, C.C. Rental has you covered. We provide our…read morecustomers with the transportation they need to transport equipment, crew, and more. Our streamlined check-in and check-out process will have you on the road in no time. We offer 20' box trucks, 15' box trucks, refrigerated trucks, transit cargo vans, cargo vans, and 15-passenger vans. Each vehicle comes with EZ pass transponders and a free mileage allowance. We are located at 2420 Metropolitan Parkway Southwest, Atlanta, GA 30315. Call C.C. Rental today!

It seems that Enterprise is hiring non-English speaking clerks that are…read morelocated outside the USA to save on costs. If is very frustrating to deal with their associates that are not fluent in English!! I have to ask for repeated items to be sure of an understanding so please start hiring associates that can communicate with your customers. Avis doesn't seem to have that problem!!!

I had a reservation and showed up exactly on time. Clerk informed me that they had no car in my…read moreclass available and I could take a lower class vehicle (that unfortunately I am too tall to sit in). I mentioned this is unusual and enterprise always offers a higher tier when your car class is unavailable. The clerk said I could first pay $20 more for another car, then $2 more. I objected that I have a reservation with a firm price already booked. The manager intervened and did find me another vehicle after I protested. But later on I realized the car was missing window wipers and had low tires. Not up to Enterprise standards.

I rarely give 1 star reviews but what a waste of a Saturday! The brakes were failing on my rental…read moreso I called at 9am to switch out my car. Faith Joseph suggested I get the brakes repaired at their expense. Umm, no thanks! Then she said the system was down but they'd call when the computers were working or I could call to follow up. I called at 1pm and was put on hold. After 30 minutes I headed to Enterprise. No-one clicked back over to say "our system is still down, we'll call you when it's working." I got in line and disconnected the call, 3 agents were at the desk. I explained that I'd been left on hold indefinitely. Tyler said, "That's cause the system had been down." It wasn't much of a greeting and no apology or status update was provided. 15 minutes later I asked if the system was back up. "No." Someone could have mentioned that.. I said I'd written a good review but it's bad service to leave customers on hold indefinitely then ignore them in line. Faith became defensive and argumentative, stating "the system was down when you called, it was down when you got in line and it's down now." She repeatedly called me rude and raised her voice. When I said the conversation was unproductive, Faith said "I can talk as long as I want. I don't have to listen to you." Faith said she should terminate my contract and because she is the branch manager I have no recourse. I have never been treated so rudely. Eventually, I gave up and left. A few hours later after I'd already gassed up and driven home, Ada called to say the system was back up. I returned and switched into a safer car. What could have been remedied with a courteous phone call escalated into a 7 hour ordeal. Ada and Bobby were great. Unfortunately, Faith's unprofessionalism and hostility ruined the entire experience. Returning the car was smooth, a very nice lady checked me out and dropped me off half a mile away. I received my receipt via email. But the damage is done. I will never patronize this Enterprise again. Renter beware!

Visited the Enterprise Rental Center located at 303 Cortland St…read moreAtlanta, GA 30303 We were immediately greeted with smile in the parking lot by Bobby Herrington. The customer service was excellent from the parking lot to the lobby. Darian Small, the Assistant Manager took care of all our rental needs and even had our rental car detailed file us. I was very satisfied with the quality of service and I'd definitely recommend this downtown location to my friends and family members. We only waited about 30 minutes front start to finish to secure our Rental Car. Tip: Rental Cars can also be delivered to your location based on availability.

Ok, I normally would not go out of my way to write a review for a car rental agency but I have to…read moredo so because our experience was like no other. I've rented many cars for trips and work and stuff like that and at big airports and small airports. I've been ripped off in the past by car rental agencies that even went as far as going to court or I've waited in lines in the middle of the night with sick babies for hours and hours or ridden in the shadiest of car rental shuttles - so I would say I have some experience, and not the good kind. That was not my experience with Enterprise at the Atlanta airport. It was actually AMAZING. First off, before I even left for GA, the night before, enterprise emailed me and told me to check in online so I did still figuring that I'd wait in a forever line. When I landed and got my stuff, I went to the car rental area expecting shuttles. First off, in Atlanta, they don't have shuttles, then have an actual SkyTrain (monorail system) to the car rental area, which is so smart and eliminates sooooo much traffic congestion at such a huge airport. We took that and it took 5 minutes to get there. Once off the skytrain, we walked a few minutes to the garage. I kept expecting to see a desk with a line. There wasn't one. I literally walked up to a guy, showed him my email, and he said "Row 2". So I walked up to a row of cars and picked one. I was like, "What???" That's NEVER happened. The keys were already in the car, and as I drove out of the lot, they scanned me in and I was on my way. Took maybe 10 min tops. The drop off was even easier. The Atlanta airport has a specific area to drop off all rental cars, so we went there, found enterprise, and then pulled up, checked our car in, and then left the key and went and got on the Sky train. It was even easier on the way back. Again ten minutes tops. So this review is for the Atlanta airport as much as it is for enterprise rental car Atlanta. You guys have it down. For a process that has been a literal nightmare every other time I've gone through it so much so that I usually just add 1.5-4 more hours in my mind to my travel time, this was so smooth, easy, and efficient. I wish other airports would take notice and run theirs like Atlanta. Tip: always always always take pics of your rental car when you get it before you get out of the lot and after when you return it before you leave it. I've had a rental car agency totally scam me (went to court) and I didn't have pics and it was a totally awful experience. I got my money back but it wasn't easy and caused a lot of problems. So you better believe I have photos or every car in my phone and keep them there for months just in case so this doesn't happen!

We had a mishap with another Enterprise in Florida and needed to get another car. Steve was so…read morehelpful and got us a new car that could fit our belongings. Did I mention that he was on crutches and went above and beyond to help us? Great service. They got us out of a sticky situation.

Customer service is responsive. However very little room for changing anything last minute or…read moreadjusting plans. Don't know if there is a better experience out there, but they sell themselves as a better experience than hertz or others, and really just the same.

Our experience with SIXT suggests potential improper retention of funds following bogus car rental…read moredamage reports and subsequent claim cancellations, which may indicate a broader pattern of consumer deception or a systemic issue within SIXT's claims process. As Virginia Surety covered this claim in January of 2024 (per our Chase Sapphire Reserve benefits), my concerns aren't about a refund for myself, but (1) whether Virginia Surety has been reimbursed for the January claim payment since the damage report was canceled by SIXT on April 16, and (2) whether SIXT is potentially committing widespread insurance fraud based on various other customer reviews that are similar to my negative experience. I have finally posted this public review because I emailed claimsmanagement-usa@sixt.com on April 16, April 19, July 19, and November 1--and have yet to receive a response.

Customer service is non existent, tried calling them 5 times in the past 2 days to work out a drop…read moreoff issue and no one has answered, got their 24/7 hotline and they said to try calling them again in 15 minutes.

We prepaid a SUV then when we got there they said they did not have it.Then they asked us if we…read morewanted a minivan.But we declined because we had payed for the SUV already.

Clean cars Easy access to pick from your preferred row…read moreEasy in and drop off Nice team Traffic was intense but car was fabulous

This was by far the most frightening and unacceptable rental car experience I have ever had. After…read morereceiving the vehicle from National Car Rental in Atlanta, I discovered a firearm left in the back seat and what appeared to be blood on the driver-side door. I was genuinely terrified for my life. I had no idea who the firearm belonged to, whether it had been involved in a crime, or why there appeared to be blood inside the vehicle. No customer should ever be placed in a situation this dangerous. National clearly failed to properly inspect and clean the vehicle before handing me the keys. This was not a minor cleanliness issue or inconvenience. It was a serious safety failure that could have resulted in devastating consequences. A firearm should never make it through National's vehicle return, cleaning, and inspection process and into the hands of another customer. I am extremely disappointed, disturbed, and traumatized by this experience. National needs to investigate exactly how this happened, take responsibility, and ensure no other customer is ever put in this position. I will never forget how scared I felt, and I would strongly caution others before renting from this location.

OK, I'm giving two stars rather than one, because the car itself was fine and got me where I needed…read moreto go. BUT, I will never rent from Avis again. 1. When I ordered the car online, I first saw a price that looked very reasonable. I was about to click the button but I saw a message suggesting I sign up for membership to get an even better price. So I went to do that, and when I came back to order a car the price had doubled. I was afraid it would keep going up, so I just went ahead with it. Then the next day I was still bugged by this so I called customer service. The guy told me I should be able to get the original price, but he couldn't do it -- I'd have to bring it up when I returned the car after my rental. He promised me that he made a note about it and gave me a case #. 2. Went to pick up the car. The "intermediate" class car I'd reserved was no available. The woman at the counter offered me a mini-van. I did not want that because a) I wanted a trunk b) fuel cost c) Don't want to navigate around with a mini-van. Only when I suggested I could wait did she investigate and say a car would be available in half an hour. It ended up being an hour, but I was given a compact. This is smaller than the Intermediate I'd reserved, but she refused to lower my rate and insisted I had ordered "economy." I have the email to prove she's wrong. 3. The trunk button on the remote did not work, but I could open trunk from inside the car. Not that big of a deal, but, just another detail. 4. I had reserved/pre-paid the car for 3 days and indicated a time I expected to return it. On that day, I realized I'd need to keep it a few more hours. The rental price is per day, not per hour. But I called just to be helpful to let them know I'd be a little late in case that impacted another customer. I was told by Avis Customer Service that I'd have to pay for an additional day. I had little choice, so I accepted this. 5. When I returned the car, this woman was very nice and professional, but told me she could not handle issue #1. That I should call customer service. But she said my problem happened to customers all the time and I should get a reduction in price. ALSO: she told me #4 was a lie and indeed I was not getting charged extra. So, good news, but the call-center customer service sucks. 6. When I finally got home I called customer service about Issue #1. I was told that there was no note promising a price reduction, so he could not help me. He told me he could escalate it, and a supervisor would reach out to me within a few days. Nobody reached out to me. In short: The car was fine, but you can't trust their customer service. Never use Avis.

BE AWARE OF SCAM!! HORRIBLE EXPERIENCE…read more I reserved a full size SUV a few days ago. When I first arrived I was told my car is not available. However, there was a woman at the counter who claimed to be the manager said they could swap it with a EV with no additional cost. I was fine with the replacement but confused about the "additional cost" she was referring to. I knew the EV costs less. So I asked for a price difference refund because at the time that I booked my car, EV was $30 cheaper than the SUV. She refused and bluntly lied to me multiple times: 1) she said the EV is more expensive. When I corrected her and showed her the online quote of both cars for a later date since all inventories that day were fully booked so she had no proof, she said whatever price I saw online in the past has "expired" and she will only reference today's price which was not even available. I told her if I wanted to book an EV I could've done it a few days ago on a much cheaper price. I decided not to as I am traveling with my 2 year old so making stops to charge is less ideal. It was not my fault that the car I booked was not available so why would I have to take a financial loss to cover their mistake? She simply blamed the website. She then kept repeating herself asking me to reference to "today's rate" which was nowhere to be found. 2) she walked away and came back and started saying she tried to reach out to me in advance but the phone number on file was invalid. Later that day, when I called the Avis customer service to file a complaint, the service representative explicitly confirmed my cell number on file was correct. On the other side, this location never picked up their phone calls. There were two other groups of people at the same time in the office with me who were having the same issue - ordered an SUV but were offered to swap to an EV. The option was either wait an hour for the SUV (I was not even offered this option) or get the EV right away with "no additional cost" (keep in mind EV costs less). This could be a new way for them to rip off people by having their customers to pay more for a cheaper rental. DO NOT RENT A CAR FROM THAT LOCATION OR BE READY FOR YOUR TRAVEL PLAN TO BE RUINED.

SIXT remains my #1 car rental service. I love how you can skip the counter especially for when…read moreyou're running late to pick up your car or when you get in really late and just want to get to your car or destination. My one thing is that even with the newer cars, a lot don't have the Apple Car play set up or a gps you can use which really sucks

Do not book here! Booked an intermediate SUV (Toyota RAV4) for $269 online. At the ATL counter, the…read moreagent was on her phone when we arrived, visibly annoyed to help us, insanely patronizing, and told us our booked vehicle wasn't available. She only showed us upgraded options even though we assured her we only wanted the car we booked - and told us to "just sign it." We picked what looked like the most basic option -- turned out to be a $150 upgrade to a different vehicle class. Also charged $45 for an additional driver policy that was never disclosed at booking because it was a credit card under my name (it was a work trip) and my husband was the main driver. Final charge: $509 vs. the $269 I'd reserved. Called customer service. Twice. Misled by the customer service who said they would probably offer a full refund, but needed by husband to call. Then told that information was wrong. Then was told a supervisor would call back -- never did. Sent a formal email. No response. Understand rental counters run on upsells, but this was misleading, not sales. Would not book here again.