Terrible.. one of the worst customer experiences I've had. supposed branch manager was unfriendly and terrible at providing customer service. She should do a job where she isn't paid to service customers, yet she says they made her Branch Manager, which tells you either she's lying about being the manager (which is my guess), her managers don't care about customers (sadly probably true), or this Enterprise location (3080 Sylvan Rd Atlanta, GA 30354) is doing so well, they don't have to care about customers taking their future business elsewhere... read more

Thanks to Courtney and Precious,they were very informative and customer service was a 10/10.They both were eagered to find something comfortable for me and my kids and that made this transition less stressful for me.Hopefully I want have to need a rental car again only if I going out of town ,because I will definitely be returning to this location when we do.Thanks Enterprise read more

Precious was so kind and amazing. She helped me get a rental after my car accident, and it was perfect because I was looking at getting the rental car she gave me! Thanks girl (: read more

Super fantastic customer service. When another location couldn't be bothered with me; the enterprise representatives here were happy and eager to help. Despite the insurance company trying to put me in a tiny car they fixed the situation. Then when they insurance company didn't want to extend the car despite active repairs, they were patient and we were able to get it resolved. 11/10 will use this enterprise again!! Shakia and Mia were outatanding!! read more

Enterprise Rent-A-Car - Enterprise logo behind the desk - Car Rental Near Me - Hapeville, Georgia

Courtney and staff were awesome! Had to switch cars and they were very attentive to my needs.

Do your due diligence at everything you can. I did buy a Geico insured and Geico and my insurance company farmers is trying to pull a fast one on me they're trying to make me the one at fault for being rear ended by someone else it's ridiculous all these insurance companies and rental car companies are a bunch of crooks are out to get every last hard-working Americans last buck they will screw to the wall and you won't even know you were done that way without any lubricant. Please be careful and due yourself a favor and research it! read more

So today is 12/31 and my issue with Enterprise began on 12/28. My car was rear ended and Liberty Mutual is the other persons insurance provider and they work with Enterprise for their rental cars. I have now, after 3 days of trying to schedule a pickup, after they missed it twice I now have learned that Ive been placed on the "Do Not Rent List". This is the most ridiculous experience I've ever been through. I'll walk you through it day by day: 12/28 (9:30 AM Missed Pickup I contacted store at 11:30 AM) Worst customer service and branch Manager is very unprofessional. I will never rent for this location again. 35 minutes on hold for no reason but to apologize for their mistake which they didn't take ownership of. They didn't pick me up as requested at 930 until I called at 1130 to see what the problem is/was. NEVER NEVER NEVER AGAIN. Just go to college Park location 12/28 (4PM Missed Scheduled Pickup I called at 5:50PM) This is my second complaint about another Enterprise Rental location. I am currently en route to the rental facility after a two hour pickup delay. The office is now closed and the young man that FINALLY came to pick me up is driving as crazy as hell because they are closed and he has to do a late pickup that he missed that was actually a make up appointment for the one I missed earlier in Union City. This has been one of the worst experiences with Enterprise that I have ever dealt with and I will NEVER do business like this again with this company. No kidding we are en route to the College Park Main St location and I'm almost positive that we will be involved in a serious car accident before arriving. Upon arrival after expressing my concern the corporate officer refused service to me and called me a Lyft ride home. This has been the worst customer service experience in my life and I am reporting this directly to corporate. I have never been treated this way and I refuse to do business with Enterprise ever again. This occurred 12/28 at 6:20 because the store had been then closed. The store manager stated that they would not rent to me and they called a Lyft service to bring me home. I have never felt so disrespected in my life. So to sum it all up I was denied service at 2 separate locations. I was supposed to be picked up at 9:30 from the Union City location, I called at 11:30 and was met with a very nasty attitude from the Branch Manager and she denied service after I questioned why no one called to inform me of a delay and/or why did I have to call to check on my scheduled pickup that was late. My reservation was transferred to the Main St location in College Park GA. They scheduled a pickup at 4. No one arrived. I called at 5:50 pm to ask if they were still coming to pick me up. The store manager said "someone will be there shortly" which means they forgot as well. When I got their I expressed my concern and was denied service yet again. The store manager called a Lyft to bring me home and I have arrived now at 7:45. Still without a vehicle and a blatant denial of service. Not owning up to your mistakes is disgusting coming from a corporation. Never again. read more

give courtney her flowers great customer service!!!! my whole process went smooth and quick!

Overwhelmed by the $400/week for rental car prices at the Atlanta airport, I booked at an offsite Enterprise agency for a savings of $150. The 800 number gave me a site that she said was only about 3 miles from ATL. When I arrived and called them for a ride, I was told their location was actually 25 miles distant. They were kind enough to call and get me a rental, for the same quoted price, at the Hapeville Enterprise site. After only a $10 taxi ride, and a short wait for a car, the very pleasant staff loaded up my bags and I was soon on my way to Columbus, GA. On my return, the same friendly young staff greeted me warmly and drove me to the airport. I was most impressed with the kindness of everyone at the Atlanta/Hapeville Enterprise site. While there is no "#1 Gold Service", everyone is treated courteously and respectfully and I certainly appreciated that $150 savings over an on-site airport car rental! I know where my Atlanta area rental car will come from when I rent in the future! read more

Came to pick up my insurance rental, the staff was efficient as well as super professional. Thanks to Nate, Corey and junior for making my experience a great one. read more

Picked up a rental car last minute. Were excited about the good deal we got. The representative who helped us was efficient and friendly. We had looked into dropping the car off in Savannah to save ourselves the three and a half hour drive back to ATL and contacted them to see if we could get the drop fee waived. We understand that it wasn't possible but it would've been nice if they would've negotiated a rate change with us. Still overall, we've had a good experience with Enterprise--better than some of our last experiences with other rental companies. Thanks! read more

The staff does not communicate with each other and one of the managers (Ralph) does not seem knowledgeable about his job nor does show eagerness to help customers. I was constantly being given different if not incorrect information throughout my entire rental process. I paid an alternate method (money order) when dropping off the car and somehow the money order has been "misplaced" And they still charged my card after Ralph said it wouldn't be. I have now paid over $700 for a standard week rental. And only after calling bank, corporate (to which I was given the wrong number to) and money order company, my request to review the video footage is finally being obliged. Overall outcome of this is still pending. WORST RENTAL EXPERIENCE EVER! read more

Great place to rent a car from. Service was exceptional. Take an Uber from the airport and head here instead of using the airport enterprise. Al is THE MAN and taxes and fees are always cheaper at the branches outside of the airport! read more

These guys are consistently awesome!!! I have rented a couple cars here and while Enterprise is always the best, this location takes it to another level. I had lots of requests and ending up extending my rental for over a month. I worked with about 3 different people and each one was kind, considerate, and truly cared about making sure I had what I needed. I would literally drive across town to get a car from here before I would go anywhere else. I highly recommend this location!!! read more

Been here an hour and a half because their system is horrible. The girl swiped my card a million times then it locked. They're system is horrible! Coincidentally my friend was renting a car the same day and he had to go to and transfer money to a bank account and go home to get bills. He had been here since 8am. This place is horrible! read more

Friendly, young staff and helpful service. The only issue I had is that when I returned the vehicle I had to wait 25 minutes to get checked out because were only 2 agents there. read more

Excellent service. It was crowded and I was a little more than an hour early for pick up. They told me the model vehicle and I asked for a different model. No problem. One just came in and it needed to be cleaned up but would be put shortly. Only took 20 minutes. While I was waiting, every staff member that walked in, made eye contact and asked me if I had been helped. We were doing tours of UGA and Alabama and we're running late on the return. I called explained the situation and they said to take my time and don't rush. He didn't want me to get a speeding ticket or an accident. Dropped the car after hours and past the hour grace period. They didn't stick me with an extra day charge, which they could have easily done. Great service. Friendly staff that took pride in making sure we were satisfied. 5 minutes from the airport. Grab an Uber and rent from these folks! read more

The staff at this location is always very pleasant, professional and has my rental vehicle ready for rental. I would highly recommend this location. Marlon S. read more

Enterprise Hapeville staff is so great. They are very accommodating, help me get my vehicle in a hurry and are very flexible with my extended rental needs. Ralph is the BEST - great guy, ask for him! read more

WE WILL NEVER RENT FROM ENTERPRISE AGAIN! Thanksgiving vacation 2012 we rented a mini van at the Atlanta Airport location. When we returned the van we were trying to get 5 pieces of luggage and two carry on's situated on the luggage cart, then my husband took our daughters out of the van. In order to remove the 2 car seats from the van, we were trying to load everything in while keeping an eye on our toddlers. In the process I left my iPhone on the floorboard of the van. We walked across the walkway when I realized I had left the phone. It had been about 10 to 15 minutes. We called using my husbands phone only to be told there was NO PHONE in the van. Multiple calls were made, we got on our flight, then had my brother in law call, they denied having seen the phone. After the 5 hour flight landed I used the iPhone locator to track the phone which located it at the AIRPORT!!!! I still made multiple calls trying to see if someone would do the right thing and turn in the phone. It was useless whoever had the phone was keeping it. After multiple calls I decided to wipe the phone remotely with my iPad. I then called and had to file a formal complaint, and was told I would hear something in 3 to 5 business days. Well it is now December 11th and I have not heard from the company. I made an on line complaint and a complaint on the phone with NO RESPONSE FROM THE COMPANY. I don't expect them to pay for the phone, I just expect that they respond to my concern. We rent a minivan every year for a week at a time, it costs 650.00 each time. I realize to this company that is chump change. But for us we both work hard and save for vacations and gadgets like the iPhone and iPad. It just took someone at Enterprise a few minutes to decide to keep the phone. We will take our business to a company that can at least listen and apologize for a bad situation. Thank you for reading my concern. Veronica Cortez read more

My husband was headed out of town for business, and I reserved a minivan at this Enterprise location. They called him that morning to say the car would be ready at noon for pick-up. When he arrived at noon, there was no minivan for him to pick-up, and the customer service personnel did not assist him in the least. They claimed there was a recall, and they did not know what happened. They did not offer an alternative, like a cargo van, and did not care. They ultimately gave him a ride to the train station, where he rode the train downtown to rent from Thrifty Rental Car. I usually like this location, but I am very disappointed in the way they handled my lack of car reservation. They jeopardized my business, and did not care in the least. read more

As a long term customer of Enterprise of 8 years, I do not recommend this location. Unfortunately, this location has high turn around & can't seem to keep good people. The current manager is Erika, who's been there about 3 years & I've always had issues with her. I just don't feel she's a good manager. IMO, she's not good at answering some questions, & had a dismissive attitude. Not very personable or inviting either. Some of the rentals have not been as clean as they should have been & some had maintenance issues, a little more than usual, all under her watch. I don't know if he's still there, but Ralph should be/should have been the main manager over this location. He's far more knowledgeable & had improved on some customer service skills. Erika has not. I hope that she will be replaced in the near future since this airport area is a vital area. We deserve better service & the same goes for the current manager on Main St. in College Park. With this said, at this time I cannot recommend Enterprise at these airport locations. I find their other locations to be better, which is what I'll do from now on. A previous reviewer commented on the young, friendly staff, but what's also to note from what I see (& I was there just a few days ago) it's all or mostly female now at the front desk. IMO, this is not good because there needs to be a balance of male & female. More importantly, regardless of gender, this location needs more knowledgeable staff with a better attitude & new management. Since you pay more fees for it being a (near the) airport location, the service should reflect that as well. read more