I had to get a rental car from this Enterprise because my car was in the shop next door at the Jeep…read moredealer. This is who they use. Very convenient they will pick you up or the service person will drop you off. I was dropped off. Had good service but had to wait for the rental Jeep to get ready otherwise I would have to get a minivan. I would not have been happy with a minivan. Lucky a Jeep Wrangler just came in. Not sure why all they had were mini vans but they need to work on that issue. Dropped the jeep off a few days later with a full tank of gas. No issues very easy to use. I just walked back to the dealer. I hope they would give you a drive over there if you asked. 3 stars because it was nothing special just good standard service a car rental place.

I had to rent a car while mine was in the shop. The staff at this location were so incredibly…read morehelpful, especially with the last minute nature of my rental. They offered to pick me up from the collision shop and were so kind and gracious. I know I was so flustered that day, and the gentleman that picked me up was so kind and reassuring that by the time I was in the rental car I felt so much better. Definitely will use them again!!

Got my first big truck to drive . 4x4 . A real cowgirl now. Ricky, Tanjay , Joe were essential in…read morethis transaction as we were walk-ins. Thank you guys. Xoxo This was in Alta-Mere. Yeeee- haw!! Xoxo , Stephanie Bradley

Terrible Experience - Do Not Recommend Enterprise at Fort Worth Airport…read more I had a bad experience renting a car for 7 days. When I picked it up, the initial inspection was rushed and not detailed at all. The young man who checked the car didn't mention anything specific, nor did he go over any existing issues. As soon as I got home, I took pictures of all parts of the car just to be safe. When I returned the car -- clean and with the gas filled as requested -- a different employee came out with a camera to check for ice damage, claiming that there might be some because of the route I had taken. She told me I would get my deposit back and that everything seemed fine. Now, days later, my insurance company is calling me saying I owe $4,000 for supposed ice damage -- even though it never even rained during my trip. I'm extremely upset. This company is not serious or trustworthy. They contacted my insurance directly without ever reaching out to me first. I absolutely do not recommend this location -- Enterprise at the Fort Worth Airport. Terrible service and unacceptable treatment of customers

Do not use this Budget location. their customer service is beyond bad. We made a reservation two…read moremonths ago for a minivan, arrived on the day we scheduled to pick it up, and were told they don't have any vehicles available. We were told one was en route but couldn't be given a time of when it would arrive, or be told what type of vehicle it was. they couldn't "see what it is". this is also the second time this same situation has happened. Use a different company and save yourself the trouble. This one is the worst. If I could rate something zero stars I would.

Never ever again. I got the car because it was an emergency trip. The car was not clean inside when…read moreI got it. There was food, crumbs, crayons, and even some sort of pill left in the car. The inspection sticker was past due for 4 months. The registration has just expired a few days ago. There were scratches and dents around the exterior. And it had not even been washed on the outside. Bird droppings were on the windows. I honestly did not care that it was t clean. But when I returned it, the guy said he had to charge me $70 for "excessive dirt". He claimed there was dog hair all in the car. He said on the seats, on the floors, and in the trunk area. I don't even have a dog. So why he lied about it, I don't know. And he was just rude about everything. He even served another customer that had come in after me before he served me. The man renting a car before me when I picked it up went to his rental car and saw the tire light on. He came back into the store and told the guy working about it. The employee told him to take it up the street to a garage to get it fixed. What??? How about the company actually fix their own cars before renting them out. Don't make a customer do your job. If you do rent from them, here are some tips: -Make sure you find out when the last oil change was because they don't always keep that maintained. -Take lots of videos showing the condition of the car inside and out before you drive it from the store. -Record every single dent and scratch. They love to charge customers for previous damage done by earlier renters then charge you for it. -They asked me for my social security number and would not explain why they needed it. -Pray that you are not accused of damage that you did not cause. Best advice...avoid them like the plague.

This rating is subject to change depending on if Avis makes it right. I rented a vehicle yesterday…read moreand had a return time of 6pm. When I arrived to turn the vehicle in at 5:57pm, the door was locked. The lady working came out minutes later and pointed to the key drop box and said she wouldn't answer any questions because she was off the clock. She wasn't very pleasant. Lo and behold, I received a bill today for 225% of the original quote. Unbelievable... I wouldn't recommend using Avis. Try Enterprise!

Online it says debit cards are accepted. Took an Uber here, presented my debit card, and was told I…read moreneeded a credit card. Showed the cashier where it says online that debit cards are accepted. She replied: "that's only if you rent longer than 1 day". Then she wouldn't let me have my wife take a picture of my credit card for payment. Had to make her drive all the way here instead, even though I had ID and my debit card to establish identity. This is what happens when businesses have little to no competition and they are the only game in town. They know this and they take full advantage of it.

I wish I could give this place 0 stars! I prepaid for a car rental that was to be picked up at 8 am…read moreon a Saturday morning. I arrived at 7:45 and waited until they opened at 8 am, just to be told they didn't have a vehicle and that Tara had left a message for me, at 7 am, saying she didn't have a vehicle and that I could go to DFW airport to pick one up. Because I needed to be somewhere shortly after my scheduled pick up time, I didn't have time to pick up a vehicle anywhere else. I called the 800 number after my meeting and they were useless. They told me that because I cancelled after my pick up time, I wouldn't be getting money back. I, not so politely, informed them that I didn't cancel the reservation and that I was pissed because it was cancelled by the agent at the rental place and I still needed a vehicle for the week. They escalated it to claims or something and said I should get my money back in 7-14 business days. I don't understand how the website could let you prepay for something that isn't available. Save yourself the headache and rent elsewhere.

Stay far away from this "establishment" as possible. If I…read morecould give a negative star rating, I would. We ordered a truck online, we had confirmation #, but young lady at counter said there was no reservation, & there were zero trucks for us (while there were 3 moving trucks out front). The customer service is terrible. The place is feels icky, dirty, and just looks unsanitized. Do yourself a favor, & stay away. If you're looking for a moving truck, you're better off driving to the U-Haul down the street..

I reserved a car online only for them to leave a message the morning that I was going to pick up…read morethe car saying they were out of cars and had been for the past week. What a waste of everyone's time and my money! It's negligent and rude to allow customers to reserve cars you don't have available. When I called to verify that the message was not a scam, they confirmed it, but their only solution was to go to another Hertz 1hr and 45mins away. I asked if they had any agreements in place with local rental companies for when these events occur since their closest sister company was so far away and he said "No, on account of that I work for Hertz." Unhelpful, sassy, rude, and a waste of everyone's time. Now I have 5 hours to rent elsewhere and just accept whatever price is available. I will absolutely never use this company in any state ever again.

Just picked up a car from them; they said it was in the church lot across the street. I walked…read morearound in the lot clicking the fob and didn't hear it. Then I realized I could hear the car beeping from the street. I walked back to the street and found the car. Drove off and got it home. I noticed paper receipt in the window. Went to throw it away and realized it was on the outside under the windshield wiper. They rented me a car with a parking ticket on it.

I had an absolutely amazing experience at Delta Autos, located at 1949 Golden Heights Rd, Suite…read more105, Fort Worth, TX! I needed a rental car on a Sunday and found Delta Autos through Google -- this was my first time there, and I'm so glad I went! When I arrived, I was warmly greeted by Brodie, a very handsome Marine and Sales Associate, who welcomed me with a big smile and handshake. His professionalism, patience, kindness, and understanding made the process smooth and enjoyable. His customer service was truly exceptional! I was also privileged to meet the handsome CEO, Chandler Hunt, who serves in the National Guard and leads his company with respect and honor for veterans. Mr. Hunt was friendly, knowledgeable, and just as committed to providing top-notch service as his team. They also offer full detail car washes--and they're amazing! My car looked brand new afterward. If you're ever in need of a rental car or a professional car detail, I highly recommend Delta Autos. Ask for Brodie--you won't be disappointed! Their prices are a lot cheaper than Enterprise and Hertz, and their customer service can't be beat. Thank you, Delta Autos, for honoring veterans and providing such outstanding service!

Xavier came to our house and cleaned the interior of both of our vehicles. I am embarrassed to…read moreadmit the amount of dog hair we had in our cars (German Shepherd problems), but Xavier did such an amazing job - you couldn't even tell we owned a dog by the end of it! Very professional and reasonably priced. Will definitely use again and recommend to all my friends!