This was the worst experience that I have ever had working with a car rental service. Not only was…read morethe Manager Tramell very rude from the start of my interaction, I booked and paid for my reservation and was told that I couldn't receive my rental into the next day. When I asked why the Manager told me I had to call the 1-800 number. I called the 1-800 number and they told me I needed to go back in the store. Some of the rudest people in that call center. They over talked me, put me in a que 3 time for over 45 minutes for them to tell me they cancelled my reservation without my knowledge and still charged my card. The manager was disrespectful and lazy. One of the worst experiences I've experienced from a customer service place in my life. I would never use this company again.

Extremely disappointed with my experience at Hertz. I arrived around 4:30 PM to pick up the vehicle…read moreI had reserved, only to be told that my reserved car was not available. The lead associate said my only options were to pay an additional $20 per day for an SUV or take an electric vehicle at the same rate. This was frustrating because I had already accepted an upgrade through text beforehand and should not have been pressured into paying even more. Since I could not justify the additional charge, I sat in the lobby trying to find another Hertz location or rental company with availability as it approached 5:00 PM. Right then, a woman returned a vehicle, and I overheard the associate tell a newer employee to quickly vacuum it. The newer employee hesitated because it was nearly closing time and suggested giving me another Jeep Compass that had already been cleaned earlier. At that point, it became obvious that I had not been told the truth about vehicle availability. The situation became even more unprofessional from there. The newer associate mentioned that the returned vehicle smelled like smoke. Instead of giving me the freshly returned vehicle, I was given the Jeep Compass that smelled strongly of marijuana. When I brought up the odor, I was told it was "just the cleaner," which was clearly not true. To make matters worse, the employees openly argued and complained about each other in front of me. The lead associate also went into the back to discuss me with the other employee, which felt extremely unprofessional and uncomfortable as a customer. Overall, the experience was dishonest, disorganized, and lacked professionalism. I expect much better customer service and transparency from Hertz.

DO NOT RENT FROM GREENBRIAR- Med Center LOCATION UNLESS YOU WANT OUTRAGEOUS CHARGES AFTER THE FACT!…read more I am not one to post negative reviews on any of my accounts but this has to be said to protect others. I had a wonderful experience at this location (or so I thought) while my car was being serviced for maintenance wear and tear. An Enterprise Associate picked me up from mechanic and brought me to Enterprise (in car I would be renting). The wait time wasn't that long, about 7 min). Once it was my turn, we went out to inspect the silver Altima and she marked down the dents, scratches, parts of vehicle that were separated and assured me it's already marked down on their end and then marked down in front of me and I pointed out others because I don't want to be liable for any damages from someone else. Day of returning car, wait time was a little longer but it was okay because Associate at desk was kind and polite. She did the return car check and she said everything was fine, of course with the car. Gas was even filled (even though it was only supposed to be have been above the half point, but I returned the car earlier than expected thanks to Amazing mechanics at Eric's Car Care in Rice Village. Because of the full tank of gas and Associate being kind, she even credited me $15, making entire credit of $33.55, not a negative balance but a positive one. There were no issues then and definitely shouldn't be any issues now. I was refunded the remaining balance and waited about 20 min for someone to come and take me back to Eric's. When Pedro arrived, I offered to stay and wait longer so he can have his lunch that he had but he said it was alright. We headed back to mechanic (in the rental I just returned) for Pedro to drop me off and that was that.... thats what I thought until today when I got an email stating I OWE them $1,285.50 for alleged damages If I had incurred any damages, I would have already informed Enterprise. I have been using Enterprise for over 20 years. What I won't accept is being held liable for damages before car was issued to me or after Ive already released vehicle and others have driven it. Car was returned a week ago & was fine and now they are claiming damages that were not done by me, damages that were there before me, damages that could be caused by their own Associates since they use the same rental I used to both pick up and drop me. Do not let them do this. Do not allow Enterprise, Greenbriar or any rental agency to use the same vehicle to drop you off. They will smile at your front but will hit you with outrageous charges and lies after the fact. This is the most dishonorable and despicable thing I've come across from a business.. Please, if you must rent, use AVIS that is close by on Kirby (5 min) this location or use another Enterprise, unless you want to get hit by charges that you didn't incur but they will claim you did, which now, I will have to fight against. And to think I was going to use this location for future rentals but I will continue using another Enterprise location I tend to use in SW Houston for trips. I even left them a glowing review after receiving the message with a link to rate them 24 hrs after returning the vehicle (please remove that review wherever it is posted since it clearly a lie now). I've driven rentals out of city and nothing, now to have this car for 4 days, locally, they are trying to put previous damages and/or damages that happened outside of my care on me. I only used this location out of convenience and look how that turned out. Go where you know , do not use them because of convenience. Convenience will cost you. They couldn't get their money from previous renter who actually incurred the damages on the vehicle or one of their own Associates caused the previous and/or new alleged damages before and/or after I came into picture, now they are trying this disgusting stunt. Do not use Enterprise on Greenbriar, unless you want to be charged or deal with the headache and hassle that I am currently undergoing. Happy Mother's Day to me. Blessings.

Brought my rental in for a swap out due to my horrible experience in them not checking the rentals…read morebefore renting them at the 1406 South Loop W Houston, TX 77054 location. I was greeted as soon as I arrived. The man at the front was really friendly and communicative with the status of the vehicle being prepared. I waited about 20 minutes for them to detail the car, which was understandable on short notice. Car I received was in great condition other than a maintenance light that was meant to be reset. I was even given proper reimbursement from their other poor location, 1406 South Loop W Houston, TX 77054 mistakes.

Zero stars. I booked my truck. Provided payment info, I got confirmation emails. Then when I showed…read moreup on the day, they tell me that my reservation is cancelled. They should have seen I was moving to another town with this truck. They swear they called me, no calls, no emails. I ask them can they find another branch that had a truck, he tells me there' are no trucks in Houston for rental. None. Not only would I recommend avoiding them, someone needs to shut down this ghetto cover up business. Cause clearly they are no t there to rent trucks. Seriously they need to be investigated.

There was only one guy working here during my visit but he was so nice! He acknowledged people…read morecoming in and waiting. He would tell you who is first and what you're waiting for. (I have very low expectations for people working at car rentals though....) I rented a car at this location. It's like a small trailer in a small lot with several cars. If you're looking for upgrades, chances here are slim. The car I got was what I had reserved, but I didn't feel safe driving it away. The guy said I could wait for him to help other customers, or I go to another location and switch out the car. I went to two more locations before another car was available. Took me like 1.5 hours. I guess Budget holds a $200 deposit so you need a credit card and ID.

I would like to recognize Trey for providing outstanding customer service. He has consistently been…read moreprofessional, knowledgeable, and attentive throughout every visit. What I appreciate most is his dedication, clear communication, and genuine care for his customers make the entire experience stress-free. Thank you, Trey for always going above and beyond. Your excellent service is truly appreciated and does not go unnoticed.

tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back

Easy, straight to the point process and was cheaper than all the other rental companies near me. No…read morehidden fees. Vehicle was recieved clean and fully charged (I rented an EV). I would use this company again if ever needed. They didn't offer a ride to and from like some other rental companies do so that is a reason for losing a star but other than that, I am very pleased with the service. Tip: ALWAYS take pictures of a rental car both before and after you pickup/drop off the car. Especially if you notice any damage before use.

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full…read moreoption and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty.

Made a reservation for a rental and less than 24 hours before I was to pickup the vehicle, they…read morecalled and cancelled. Unfortunately, it was too late to change my plans, so I had to scramble to get another vehicle. Employees were impossible to deal with and so very rude. Still haven't received an official cancelation after asking for it. Contacted Corporate and we will see what they do tomorrow, the day of the canceled reservation. Awful employees, had to listen to a five minute dissertation on how bad their system is and how bad their business is before I was ALLOWED to ask if I was getting a truck. BTW, the excuses given were ludicrous. I was told that my reservation was made for a location that never has trucks. Employee then called back later trying to again hook us into a reservation instead of canceling. She tried to take back all of the hateful things she said to me the first time. Wasn't having it. Want nothing to do with them. Would never use them again. Something wasn't right with the entire situation.

Yenny and her coworker helped me so much today. I was feeling very frustrated, but they were…read morepatient, supportive, and managed to help me get the rental. I truly appreciate their assistance.

Super nice people. Great experience. Montez is professional and went above and beyond.read more