I would not likely rent from this location if I can avoid it. Had a rental reservation for 9am and got there early (around 815) to pickup, hoping it would be ready but I was informed that they were waiting for the vehicle to be dropped off. That's my bad...I assumed they'd have multiple cars of the same class, but it is a relatively small rental facility, so that was on my. However, by 850, the vehicle was still not dropped off so there was no way it would be ready by my pickup time. Rental email said it was supposed to be ready for me to just grab and go and wouldn't have to deal with the desk, so that was totally misleading. Again, a little more research on my end to find out the type of facility and size might have prepared me better. The car came in just before 9 and they still had to run through their check in process and have it cleaned up. I actually spoke with the person returning the car and asked about it and they were totally satisfied with the car, so it eased some of my apprehensions. Ended up getting out around 930-ish after all was said and done (at least I was able to witness the cleaning process before I got it)...and fortunately I wasn't in a super rush, so it was okay. I did have to leave for business, but should I ever need a rental in the future and am in dire need to get from this location in particular, I'd include some extra waiting time. Maybe if I had a later rental on Monday it wouldn't be like this? But that's not a guarantee either. They had just a single employee working the desk and the poor person was running around taking care of me and the other guests. He was extremely apologetic, and again, it wasn't like the agent wasn't working super hard...just too much for a single employee to handle. Management def needs to take a look at their staffing for this location. read more

Do not trust this location. We rented a Nissan Altima from this location for a trip to Las Vegas and when we first got there it was already parked right in front, cleaned, and prepped for us. My husband and I thought this was nice. So obviously since they cleaned it the car seemed fine in the beginning. Then as soon as we start our road trip and travel farther out, ants and spiders start appearing. At first only a couple and then more and more start coming out. You can imagine how this is on a road trip to Las Vegas, in June, with my 6 year old and my 3 MONTH OLD BABY in the car. We're in the middle of the 15 freeway with no choice but to deal with these insects for the next 3+ hours. I called Hertz West Covina while in the rental and they weren't even fazed, they said yes you can go to any Hertz location no problem and trade it in. They were very nonchalant, as if they weren't surprised. So I'm sure they knew about the insect infestation. So that must be why they cleaned and prepped the car right in time for our reservation slot! Because they knew there was an insect infestation and wanted to make sure we didn't see it at first. How disgusting that they would willingly let people take these vehicles knowing there's insects in there. This was especially difficult for my child and we were stressed the whole time hoping no insects were crawling on my 3 month old. We did end up swapping the vehicle in Las Vegas at no cost, but what a headache! Don't trust these hertz employees or this location! read more

Scotiana was the best in getting a rental vehicle. Even with a vehicle shortage, she was able to get me into a vehicle to make it to my job on time! THANK YOU SCOTIANA! read more

This place is the worst. One person working on a Friday. I waited for two hours. I reserved a car a month in advance and they downgraded me and told me basically it was all they had. So I had to take it because there wasn't enough time to do something else. So I got a smaller car with worse gas mileage for the same price. Please don't use this place. Try anywhere else. read more

I see folks complaining and complaining about anything they can pick at. That really HERTZ ... ya know? ..... Because the staff and customer service representatives here at W.Cov are Rock Solid they have taken care of me from the jump. They are professional, kind, and patient when bombarded with nonstop inquiries, phone calls, questions, complaints, nerds, dorks, and goofballs milling around the office like me. I have rented from every company in just about every state. I've Seen "The good and the bad and the Ugly". This squad is great. they are bright shining stars! Big ups the Crew at W.Cov ! read more

How's is there only 1 person working here with 8 people in line is ridiculous. Took 45 mins to finally finish the process. The employee is doing his job no problem he's a one man army, I actually feel bad for him. read more

Hertz Rent A Car - Car Rental Near Me - West Covina, California

It's been 7 years since My last post and it's STILL the same thing LMAO. That is wildddddddddd. Here at 8 am and it's now 8:26 and we still havnt had service. Only one worker. How the hell is this place still in business??? Is it a front for money laundering or something???? Process here is SLOW as HELL. Been 7 years and it's STILL the same how is that POSSIBLE??? BLOWS my mind. read more

I may be spelling this wrong but I was helped by Skatiana, she had such fantastic customer service and made me feel at home, it was such a pleasurable experience and I recommend people to ask for her. read more

First time renting from a car from Hertz and from this location. I can say, that they didn't not disappoint. I went in on a Saturday at 1110 am, yes there were a few people ahead of me but I didn't mind waiting. The staff looked busy helping customers but they still took time to acknowledge me and let me know they would help me in a few. I ended up getting a Jeep Compass. LOVED IT!!! I hope next time we get the same car. Thank you guys for being fast with my process and getting me out in a timely manner. read more

Went to get a car rental that I reserved a month in advance to come and find they won't have, not only the car I reserved but any car for that matter similar to what I needed. Terrible help from customer service workers and couldn't provide me anything or another location or anything of the sort to go anywhere else for a rental. read more

Scotiana is such a gem and her intuitive gift for reading the room is palpable. I could not be more pleased with my experience at this location and will be further passing on my raving review to friends and family! Thank you for your lightness of Spirit and regard for humanity, it truly goes a long way :) read more

Rented a Kia soul for a road trip. Staff was friendly and professional. Pickup and return of rental was pretty quick. Used my AAA discount and got a really good rate. My $200 deposit was returned right after I returned the vehicle. The employee said it can take a few days but for me it was instant on my credit card. This was my first time renting a car as I usually travel with my own but my car has too many miles on it and her road trip days are over. Ha. Highly recommend this place and will definitely be returning! read more

Hertz Rent A Car - 2005 Kia soul car rental - Car Rental Near Me - West Covina, California

How can this place call themselves a business with soooooo many negative reviews? My wife made a reservation via Expedia for a car rental from Tues-Thurs. The Expedia website advised the car pick time to be 430 pm. My wife arrived at her scheduled pick up time of 430 pm (actually arrived at 415 pm). When she arrived, she took a seat while a male customer was having a verbal dispute (as we discovered later) with Hertz employee, "Porter". This customer was extremely upset about being overcharged and making a comment, "you guys have a very bad reputation of overcharging customers. I know how you guys work". This went on for approximately twenty minutes. My wife finally approached the counter and was met by employee, "Porter". My wife stated "Hi, I have a car reservation from now (Tuesday) to Thursday but I will need the car for one extra day so I will return it on Friday". "Porter" advised no problem whatsoever. Simply return the car before 430 pm on Friday. Porter produced the rental agreement and highlighted in yellow, the total price of $198.00. Porter also made it clear that $398.00 would be held on the credit card ($200.00 deposit) but the total price to be charged if the car was returned on Friday before 430 pm would be $198.00 total While my wife was waiting for the transaction to be completed, a female employee stated for all to hear "it is now 500 pm and we are ready to leave. Not a minute after. Let's go!" The gate leading into the property was now partially closed and this female employee's car had already been moved from inside the property to the outside driveway. She was definitely ready to roll. Who does this while customers are still conducting business inside?? I get it! We all want to go home after a long day but you can't just, "shoo" paying customers away without completing a business transaction simply bcos you want to go home. We DEFINITELY felt rushed BIG TIME!! My wife was given the key FOB without conducting a visual inspection with my wife present for possible vehicle damage. My wife conducted a visual inspection on her own, took photos for her own protection, figured out how to use the FOB keyless starter as no one walked outside to explain this to her and simply drove away Fast forward to Friday, 300 pm. My wife approached employee Porter who stated "Hey, how was your trip?". After a few seconds of small talk, Porter inspected the vehicle, returned to the counter and stated "let me get you a receipt". When Porter produced the receipt, Porter verbally stated "the total is $311.11" My wife, dumbfounded with the total stated "why am I being charged so much? You quoted me $198.00 two days ago as long as the car was returned by 430 pm. It is 315 pm". Porter looked puzzled as though he realized he had made a mistake. This back and forth went on for a few minutes when a second employee who had been seen outside on his cell phone a few minutes earlier, entered the business and stood behind Porter. This guy unsolicited, suddenly jumped into the conversation and stated "you kept it an extra day and there is nothing we are going to do about it. We are not going to change anything". My wife pointed out several mistakes in the paperwork and made it clear that she had been given a quote of $198.00. This guy once again stated "we are not going to change anything". My wife stated "I was given a quote AND you guys had me pick up the car at 430 pm. Just before closing time and you charged me for a full day when I picked up the car" Once again, this guy stated "we are not going to change ANYTHING!" I made it clear that this place was shady as many people on Yelp had given this place very poor and negative reviews for various reasons including being overcharged. I was done with this place and decided to leave before things escalated. As we were leaving, my wife stated "we are going to give you a negative review on Yelp" to which this guy stated "go ahead, I don't care. Have a good day". Thank you Porter for speaking up when YOU made the mistake and remained silent. Thank you for saying one thing and doing something totally different. And that little guy who jumped into the conversation, who was pretending to be a big guy, treating people with such disrespect and talking down to not only my wife but other customers, you are unbelievable and truly unprofessional. Shame on me for not reading all the negative Yelp reviews before doing business with this place which I always do before visiting any and all businesses. I definitely dropped the ball on this one. Hertz Corporate Office, are you NOT paying attention to the many negative reviews about this specific location?? Do you NOT care about your customers or are you simply brushing it all off as part of being in business? One customer lost for good is one too many in my book. Two or more customers lost DEFINITELY can't be good for business. read more

Hertz Rent A Car - Car Rental Near Me - West Covina, California

I am just wanted to take a moment to acknowledge one of your staff members, Porter, at the Hertz Rent-A-Car location I visited on Saturday, April 19th. The place was packed, and honestly, a lot of customers were being pretty aggressive. Despite all that, Porter handled the situation like a pro, calm, composed, and extremely professional. From a customer watching the whole thing unfold, I could see he was under pressure, but he stayed focused and worked hard to help everyone as efficiently as possible. I waited patiently for my car and had no problem doing so, especially after watching the way he managed the crowd and kept things moving. Props to Porter this kind of customer service and grace under fire isn't something you see often. read more

DON'T RENT FROM THIS LOCATION. I rented a car for 4 days and after paying for the rental, I started getting fraudulent test messages from my credit union regarding the card I Used at hertz. I immediately cancel the card. Upon returning the car, I got home and realized that I mistakenly left some personal items in the car. I went back to the store and was told by Porter (the front desk clerk) that Chris (the store manager) just left in the car. Porter called Chris but he refused to return with my personal belongings. After about an hour, Chris returned and I went to the car to retrieved my items and realized I was missing some of my items. I confronted Chris and he said he was busy doing other things. I have reached out to hertz corporate and left a email. IF YOU RENT FROM THIS LOCATION, MAKE SURE YOU GET A RECEIPT AND MAKE SURE YOU DON'T LEAVE ANY OF YOUR PERSONAL ITEMS BEHIND. FYI!! read more

If I could leave a negative rating I would. First there website crashes on me while I was trying to rent a vehicle. I tried to call someone for weeks and no one would answer the phone!!!! They still charged my credit card for a service I never received!!!!!!!! read more

Stay away. Waste of time. West Covina. I booked an electric car and received their confirmation including date and time. When I arrived I was told they did not have a car for me as I was a later confirmation and they don't have electric cars anyway. They just book regardless of availability to get you in and maybe there is a car. They don't care Also the car price was higher than advertised read more

Horrible service would give a 0 if I could , be careful if you make a reservation they just call me for don't even have vehicles available.

I reserve a gas rental car when I got to the rental they didn't have my car the manage said I have one with gas but it's 40 dollars more then I told him you should give that one .The manager said I can't do that the only thing I have is a electrical car well I had no choice but to take it because I need the car for emergency ,Then I asked the manager how far does a car go with out charging and where to charge and how much is to charge and the manager did know anything he just told me to take a picture of flyer on the wall and call them for any questions .I told him you supposed to know about this not me .Also he didn't want to give me a my triple AAA card discount because it was not set on the reservation .This place only cares is credit card and drivers lincense .Also when I returned the car he charge me for not having the car charge I told him you didn't say anything about that because when ever I asked him where to charge the car he didn't know anything about .If you go to there website and take a look at the Pictures in website "do they look that they are exited" just don't come here is piece of shit I will never do business with piece of shit read more

Hertz Rent A Car - Any answers you have about electrical cars - Car Rental Near Me - West Covina, California

I was in line for 15 minutes before someone can attend to me. I was early for my appointment. My appointment is at 4:30, but I got here at 3:45. They did not have a car available even if I made a reservation. They offered me an suv, which I had to pay $40 more a day, a dodge for $55 more a day or a pick up truck that I do not even want to know how much more I need to pay for. They were also not willing to lower the price. I tried to see if there was a smaller car in the parking lot that was available but staff told me it was for insurance reservation, and they could not let me take it. The tone in their answer seemed disrespectful. All I did was ask a simple question regarding a vehicle I saw. I originally reserved a compact car for a total of $80. But since they did not have my car ready, I ended up spending a total of $200. This seemed very dishonest to me. My question is if you do not have a car available, why allow customers to make a reservation? read more

Hertz Rent A Car - Car Rental Near Me - West Covina, California

Being straight forward: - ALWAYS call in advanced to ensure your reservation is ready for pick up - This location as many other rental places are short staffed, over booked and bombarded with questions. - Look over your paperwork, review your final pricing, ask for documentation. - EXPECT delays in person or over the phone - UNDERSTAND that these people are hard at work, they are doing their best in a situation they are given. -This can be a stressful process for numerous reasons, be mindful on how you treat them. - Also as a consumer, Hertz as a business should recognize the need to improve the customer service aspect across all locations. However for them, if it's not broken, money is still flowing in, why fix/change it. - My star rating is based off of the experience I have had overall with Hertz would be 2-3. Some days better and some days worse than others. - The employees themselves have gone above and behind for me. THEY DESERVE THE 5 STARS! Thank you Scottiana, Porter, and the other guy who has helped me! read more

Horrible service would give a 0 if I could , be careful if you make a reservation they will have you waiting for hours as they don't even have vehicles available and let people reserve and show up and wait . read more

The WORST place to rent a car. Please don't rent from here. They don't have the car we rented, they try to push electric cars and they DONT accept major credit cards/debit cards. The hold for a freaking debit is 600 bc they didn't take our credit card. Also to get a full gasoline car it was $90 more for 3 days. That fee should've reflected when we reserved the car online! DONT COME HERE. Oh and also if you need to return the car on a Sunday, THEYRE CLOSED AND THERES NO DROPBOX read more

Horrible horrible horrible, my second review review ever on yelp and it's the only bad one. First I book my reservation on the car. I get there on time and they tell me to pls wait. Ok sure. Then they tell me they don't have the car, they then offer a Bronco SUV which cost way more than what I was originally going to pay for the first car. They offer me an electric car that was super ugly and dirty. Next they tell me debit cards aren't accepted ? Sure that wouldn't be a problem but I called this exact place the day before and a couple days before that confirming the underage fee's and if they accept debits cards, they have an attitude but they say yes! We accept debit cards with a $500 deposit. Crazy crazy crazyyy... but when I go they say NO! Debit cards not accepted. They then ask me to call my credit card company and ask them to charge my card ? They also take my physical card and charge it ? $200 which I didn't approve of AT ALL. Excuse me ! I have to call my company to ask them to bounce the charge pls. They even run a credit check even when you're using a debit card. I have the money? You're taking it so what is the credit check for ??? Horrible customer service, inaccurate information all over google and even over the phone ? They literally only have 3 cars in the lot and none are the ones they show online. They need to have better communication and times online. If a car is booked then REMOVE THE TIME OFFLINE. Don't go here, they should be named scammers ! Have a nice day everyone, don't get scammed and waste your time here, or even any other Hertz. They have a horrible reputation EVERYWHERE. Horrible. Porter was a sweetheart though ! Thank you PORTER for trying to your best to assist and help me. Have an amazing life, we love you ! read more

They're already rated really low? Imagine my surprise! I rented an SUV when I was moving supposedly for 2 days and then switch to a smaller car. I arrived early to give them time to complete the rental. The intitial rental was going to charge me way more until the exact time clicked in and I was able to rent for the amount promised. I was patient bc I figured they were doing their best. When I went to change out to a different car, they told me they didn't have any smaller cars and the only one on the lot was a maintenance hold. They didn't even call me to tell me about this. I told them that I didn't mind keeping the car, but that I felt they should honor my prepaid reservation. They offered to have me change my pickup location for $35 or extend my current reservation - all because they couldn't complete their commitment. And the price was astronomically higher that how much I would have paid for a rental for 4 days. I would have done that had I realized what swindlers they were. I don't see myself continuing to be a Hertz customer. They lure you in with lower rates, but are more than happy to bait and switch rather than give good customer service. read more

Customer service is horrible!! Your wait is long ,if there is more than one person waiting . They tell you they can give you a ride within a 3 mile radius, but you ask for a ride and you get a rude response of "We are short staffed sorry , we can't! ". The "manager "of this place is incredibly RUDE !! He needs to set trained on how to treat customers!!! Wow!! I will NEVER rent from this place AGAIN!! The two girls that were there when I initially got the car were nice . And that's IT!! Be warned ! You will wait LONG to get your rental here!! read more

A male that answered the call was super rude and not helpful from the beginning :/ I asked for the number for another facility that he recommended and he was like "Google it" lol‍ read more

The reviews are true. The staff need some customer service training. The staff here won't even acknowledge you've walked into their office ( it's a small office! ). There's no "hello" or "we'll be with you shortly . " Nothing. Just straight up rude. And when you call, I can almost guarantee that they will answer with "Can I put you on hold." There's also little to no explanation on the guidelines for when you have to return the vehicle. The only positive I can think of is that they completed the rental and paperwork with no errors. Please keep in mind, people renting a car can benefit from a friendly helpful face. You never know what people are going through. read more

The place looks run down and the car wasn't clean when I got it. The customer code varies, the young lady was pleasant but the young dude was totally non empathetic to the bad service and just didn't care. Stay away from here- I went to enterprise and they are so much more professional and friendly overall read more

If i could give this place zero stars I would. Honestly the staff is so rude especially the girl in the front. I had booked a small sedan for the weekend for $180 total and when I got there they were trying to charge me $350!!! Not only they were only electric cars which it does not state on the website of that. I asked why the price difference and no one can give me an answer. They are so over priced and rude it like they dont want you to rent with them. I was in a hurry to get a rental so I went to Budget Car Rental in Covina and they gave me an amazing price and was greeted by the best and nice staff. I would never waste my time with Hertz anymore read more

Porter! Saved our day! We rented from another Hertz and the navigation/display system just literally shut off! Imagine 8 hour drive with no Apple play or radio... we pulled into this random Hertz off the highway and thank the stars for Porter!! He went online, looked up the issues and reset our system in a NY minute! Rarely do you get this type of service anymore and we were so grateful! read more

If I can give this place a zero star, I would. I made a reservation through Expedia with a pick up time of 4:30 pm. Not knowing I could have picked up the car 8 hours earlier. I showed up to the location at approximately 4:15 pm. While sitting in the lobby waiting to be assisted, I over heard a customer complaining about additional charges that had been added to his bill. He complained and argued back and forth with the employee for approximately 15 min, and then went on to say, "I know how you guys work. You always do this." Shortly after, he walked out. At that point, I was greeted by a gentleman by the name of "Porter". Immediately after being greeted, I advised I was going to need the rental for one additional day, and I would be returning it on "Friday ." I made sure to say that I was going to have the vehicle from Tuesday-Friday twice because I did not want them to think I was keeping it longer than my reservation. I provided my Expedia reservation number and he stated that it would not be a problem, I simply had to return the vehicle on Friday by 4:30 pm, so that I would not accrue additional charges at a different rate. I was okay with that agreement. Once all was said and done, Porter provided me with the rental agreement that had a total of $198. At that time, I noticed discrepancies, including my name being misspelled. I pointed it out and he stated, "I can't change it. It's okay." I then verified with him the amount that was going to be charged. He highlighted the total and stated "$198." Porter also made it very clear that an additional $200 would be held on the credit card as a deposit but the total charged if the car was retuned on Friday before 4;30pm would be $198 and the $200 would be released. That being said, I signed the agreement and was under the impression that I was going to walk outside and inspect the vehicle I was renting with a Hertz Employee or Porter. Not sure if that is even in their policy. Once the transaction was finishing up; while still standing at the counter, I noticed the female employee standing next to Porter looking very impatient. I realized it was a little past 5pm, which is closing time and heard the female state, " It's now 5pm and we are ready to leave. Not a minute after, let's go!" At that point, Porter handed me my paper work and said I was done. I asked him If he was going to inspect the vehicle and he stated that the female employee had already done it, so I walked outside to the vehicle. I felt rushed! While driving out of the parking lot I initially had to drive around cones that were already set up, as if the business was closed. And I did notice an employee's vehicle parked right at the exit of the parking lot. I don't think rushing a customer before closing is in the Hertz employee handbook. Upon returning from my trip (Friday) I walked into the business and noticed an employee on his cell phone, standing right outside the front door. I then walked up to the counter and handed the keys to Porter. Porter went outside, inspected the vehicle and then returned to the counter. When Porter handed me the receipt, I was shocked to see my total, which was $311.11. I questioned Porter about the total amount that he produced and the total that was on my agreement from a couple of days prior. He looked puzzled and then stated that he may have entered the wrong date. After realizing that he may have made a mistake (which they were pointed out the day I signed the agreement) the other employee came barging in stating that I "kept" the car an additional day. I tried to explain to him that it was in our original rental agreement, and he stated, "you kept it an extra day , we are not going to change it." First off, it was NONE of his business. Second, he needs to learn customer service skills. Important ones like, Self control, empathy, and TAKING RESPONSIBILITY, especially when it was an error the employee made. With all of this and an idiot employee that has no people skills, I am sure Hertz will not acknowledge this review and/or return a portion of my money, knowing that it was human error (their employee). If the mistake is not acknowledged, I can assume I was charged for a full day of rental even though I was rushed off of the parking lot after 5 pm. Maybe that should be in bold letters when renting a vehicle. Let the customer know that they will be charged a full day no matter what time they take the car, and also if they make mistakes on their end too bad!! They cannot be changed. Talk about scamming people. That leads me to believe Hertz employees can make mistakes at your cost, and there is nothing the customer can do about it. This is a shady place and I hope it doesn't happen to anyone else. This is probably why they have a TWO STAR rating. Shame on Hertz for not owning up to their mistakes and not being able to change mistakes after the customer points them out on the rental agreement. read more

Hertz Car Rental - West Covina has misleading operation hours on their website. The lady behind the counter told me that I can return my rental before 12:00. I called around 9:30AM to make sure they're open on Saturday since their website says closed. No one answers the phone so I assume they're closed Saturday. They charged me 2 extra days due to misleading operation hours on their website and not answering their phone. Hertz is known for misleading and over charged customers. I won't rent another car from Hertz ever again. Attached is the business hours on their Website. Stay clear from Hertz Car Rental - West Covina everyone... Hertz corporate office realized the incorrect business hours on their website and credit my credit card $43.80. When dealing with unreasonable person of a business always communicate with their top management or corporate customer care for help. read more

Hertz Rent A Car - Car Rental Near Me - West Covina, California

RUDE! HAVE NO CLUE! Beware and better off renting from Enterprise, in Covina they rock over there and treat you with love and respect.

They don't tell you all the details you need to rent a car . $500 deposit for debit card and also the do a credit check when you pick up the car . They never told me this on the phone when I made the reservation. They didn't even try to help me out to make it work . read more

For today 2/5/24. I arrived at 7:40 am for the opening at 8 am to re-new the rental car while ours is being fixed making me late for my job. The gentleman who showed up to work at that time was rather unpleasant. He very much showed me no courtesy and just wanted to get the car turned around and get me out. He also appeared somewhat curt. But did get my vehicle paperwork turned around. Maybe more training on how to greet customers could be needed. Smiling would be nice and appearing to enjoy your job would have been nice as well. Note I was called at 11:30 am on Saturday to bring in the car to renew. However they were closing at 12. So in effect I was to drop whatever I was doing and get there before they closed, which was not possible. Therefore because they are closed on Sunday, I had to delay my work while I brought the car in on Monday. More notification needs to be given for customers who have extended rentals. read more

When I reserve the car, they charge me twice as much because he said he didn't have the type of vehicle I had reserved. Happened more than one occasion. People are rude and make you feel like they are doing you a favor. Service is slow took about 45 minutes to get my car and when I returned it took my about the same amount of time. I rather pay more to rent a car then to deal with that business again!!!!! read more

Came in at about 10:40AM to pick up a rental I booked for 10:30AM. They didn't have any cars on the lot to rent until 1PM. I asked them how that would work as I didn't have a ride to get me there past a specified time and I worked later that evening. The employee rudely replied, "well like I just said we won't have anything available until 1PM." Young man had short black thick hair average height looked Hispanic. (5'5) for if his manager wants to give him a touch up on customer service training and an attitude check. GO TO ENTERPRISE IN COVINA, they had my car ready ON TIME and the CUSTOMER SERVICE wasn't lacking. I decided to give hertz a chance and was very much disappointed in the experience. read more

I hate writing bad reviews, but my experience last month is still bothering me so I thought I might warn other people. Please do your own documentation of the exterior and interior of the car while it's on the lot when you pick up and when you drop it off. I dropped my rental off on a busy Monday morning. I was told that they would email me a receipt and took the keys from me. Didn't even go out to look at the car with me. By that same day at 4:30pm I still had not yet received an email receipt, so I called the branch. The guy said he would look into it and have that sent over asap, which I still never received. I gave them the benefit of the doubt, since it was already late that day. Fast forward 2 days later I get a call from corporate saying my rental privileges will be revoked if I don't return the car asap....return the car? That I no longer have? That I dropped off on Monday at 8:03am? I took a video of it on the lot. I told them I had a video and called the branch in which I was told it was a "misunderstanding". This was one of many "misunderstandings" on Hertz's end. Not all of these "misunderstandings" being at this particular branch, but enough for me to never return to this company. Duarte is no better, in case you were considering them as well. I picked up a car from enterprise today. The process was seamless, the customer service was amazing, and it was a breath of fresh air. Bye Hertz. I won't miss you. read more

If I could give this zero stars I would. This manager needs to know that your staff member is rude and highly unprofessional. When I walked up, both doors were locked. I peeked in through the window and saw your employee sitting there staring back at me. She made no attempt to get up or greet me. I checked the door twice. Then finally I call and get through...she tells me the door is open. With an attitude. Then she hangs up on me. Ughhh. If you can avoid doing business here just go elsewhere. Clearly staff does NOT care or even attempt to do their job. read more

Hertz Rent A Car - Standing outside now - Car Rental Near Me - West Covina, California