If I could give zero stars. I absolutely would. Long story short. I'm a truck driver and was coming home to get me a rental. Called and spoke to a representative who scheduled my pick up at the plant city enterprise. However when I showed up. They had no vehicles in inventory. I was then directed to call customer service to find a location where I could get a vehicle. I was then directed to the one here in Lakeland to pickup a half ton pickup. Whilst on the phone. When I was asked how I would be paying. I said " debit ". When I arrived at the location. I was told to I would need a credit card to reserve a pickup truck. I did not have a credit card so the manager then referred me to another option that would work with a debit card. HOWEVER, I now needed to show 2 proofs of residency. As if my license and my insurance are wasn't good enough. Now I needed to come up with 2 more ?? Anyways. I went outside to get said proofs of residency. I then walk back in. And wouldn't you know it. They said " we will not be able to help you or anyone else making a new reservation ".. we already started the process to get me into a Nissan and all he needed was those 2 forms of residency. So after wasting an hour of my time. I had to now get an uber for a third time to get me back to my semi truck back in plant city. By far the absolute worse experience I've had. Some criticism. You should have your customer support reps make sure to tell your customers they need credit cards for your more " luxury " vehicles. read more

Stay clear of this place! They were supoosed to pick me uo at auto body and were 1.5 hrs late . I called twice and manager said they r coming.. once they got me there to get my car....manager smiled and said sorry..maaam....we dont have any cars available. Trying o beg other stores for cars...waiting room full of people waitingfor vehicles. He has every opportunity before ii got there to tell me no car would be there. I finally left without a vehicle. They lie to you to suck you in ans trap you. Entire day of work wasted!!! Do NOT get involved with this shady place read more

I travel for work often and often times last minute. Chris and his team go above and beyond to accommodate me. Refuse to use any other enterprise location because of the level of service they provide here. I could text Chris after hours and his quick to respond to me with any solutions. His team is equally as responsive and accommodating!! Thanks Chris !!! read more

they lied to me. I had a car ready for me to go for today cause I had a baseball game that I had to go to and they lied. They told me I had to have a bunch of different things. I recommend not going there. wasted my time. read more

This location is sooo busy all the time and the employees always keep their time management "A+". Everyone is high energy to get everyone taken care of efficiently. Some customers are distraught and hard to deal with stemming from a recent accident. They keep their cool and help as much as possible. My experience was terrific overall!! Courtesy van pick up was convenient and reliable. Starting the rental everything was easy while they were entering all info then Tyrone finished up the rental perfectly. When I returned the car JyQuis was making sure I was taken care of, he was above and beyond helpful and keeping everything running smoothly when it got busy again!! read more

Called in and reserved a Chevy Tahoe luxury SUV or the like for 4 days. Got to 98 N in Lakeland and when I introduced myself and was there for a Chevy Tahoe and one guy at his desk started snickering as the clerk tells me they never got one. Their only choice to my dismay, was a ford escape. Zero care in the world and totally left me having to go find a proper rental agency tgat dies fabricate what they have. Can't say how it set me back getting to my destination! Won't ever try this company again! read more

Top of the line customer service!!! I come to this location when I need a rental every few months or so. The Employees are getting upgraded every time, more power to the success. I Sent my car to the dealership for minor maintenance, I was sent to enterprise on bel half of the dealership for a rental. With it being a Friday they didn't have a truck or suv of my request. I'm claustrophobic, I drive a pick up truck for my comfort.To put me in a compact car is delusional.... I was willing to wait hours....... Till a vehicle cancelation came through that suited my needs. however, ZACK THE MANAGER! Was not going to let me wait, he Did go out of his way to keep me a satisfied customer. Zack made it possible. Although the vehicle is dirty inside out but with the short notice.. Thank you again for the speedy service and integrity. read more

They added the insurance coverage without asking, so catch it before signing the tablet (like I did). After signing and receiving my receipt the rep said that the daily rate would increase to $80 a day instead of $44 because the insurance coverage provided a discount. That was bs since I've got a signed, emailed & printed receipt detailing $44/day with no additional insurance. All rental car companies try to sneak in extra charges or worry you into purchasing their insurance. read more

Dropped off our rental car. No issues. Service was quick and no-hassle. We've used Enterprise for a number of years. This location was friendly and efficient as we have come to expect. read more

5/22/2020hi vasti, i would like to know more about your experience so i can help. please email care@enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. thank you. - hh this is a joke. you said it before, i tried to contact you and no person, only machine. i did everything you asked to do and i still not have my money back. dont say you are going to help only to impress other possible customers, because you know you dont want help and you dont want to give my money back read more

I was charged an extra $400 for bringing in my rental a day late, after being quoted a full 7 days for only $235! A one day rental is usually no more than $100! I spoke to the manager Mike and he rudely told me to "Not lecture him about his company policies!" I will not be returning to this horrible place with such horrendous customer service! read more

I have never rented a car before. Tyrone Bell greeted me at the door and answered every question I had. He was very friendly and professional. His knowledge of vehicles, options and approach to the renting process was outstanding. Thank you Mr Bell for a very easy and fast process. I highly recommend this place and of course ask for Mr Bell. read more

Not impressed at all. I reserve a car the day before, he calls me to confirm the day of that I'm coming to pick up in the morning. I get there and it's not ready being vacuumed. If you knew I'm coming why wait till I get there to vacuum it? Why give my car to someone, I reserved that car. I see it like a hotel, do they clean the rooms only if someone is coming? No they clean the rooms because they know they are going to rent the rooms. Then I displayed my disappointment & that I had a funeral to get to I don't have time to wait , so they give me a wet car with wet dirty windows that I can't even see out of and no window fluid in the car whipers area. Pet peave I need to see clear out my windows . The price was reasonable and I was able to get to my funeral . Also the girl gave me a hard time ; I had to bring utility bills , she didn't say current to date bills so I just grabbed dec bills I thought she was checking address proof , not all my bills are in the wife's name, my husband is on most. So I wasn't able to rent on my own thank god he/hubby waited and had to come in to use his card and information ? Bad experience overall. Not happy with the entire transaction. Only good came out of it was my best friend was so happy I could make her fathers funeral: renter be prepared for issues Update: So I return the less than $30 car rental to find out the lady tried to charge me $75 to include full coverage and my husband didn't read the fine print and signed away. But upon the return the nice man working that day asks me if it was correct & I said no. So he removed the charges and gave me a card for a future upgrade if I were to rent there again. The Sunday crew was a totally different atmosphere, they were nice upbeat and aiming to please all the customers in the lobby at the time. They should be in there full time and would make for a better experience totally! If I rent from them again I would want that Sunday crew to help me would make the experience more pleasurable for sure . read more

I had the unfortunate situation with a wreck and James was amazing who took care of me since day 1. I appreciate everything and would highly recommend him and this office. Thanks read more

stellar customer service! it was my first time renting and Chris made it super easy. i wish i could give six stars for the candy bowl at the front desk. read more

Amazing Place! My car waiting on me! I requested a Ford Explorer & it had to have a sunroof! An boom thats what the had waiting on me! I love it! I would recommend going to this one! read more

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This is easily my favorite Enterprise location I've visited and I love that it happens to be in my hometown as well. I made the stop by this location due to having a nail in my tire in the current rental I was driving. Ryan took care of me during my time there and did a stellar job. The staff across the board was accommodating, friendly, knowledgeable and hospitable. They made sure to get me in the door and out as quickly as possible while still meeting all of my needs well. One distinct quality I noticed about this Enterprise location is how well the team works together and communicates effectively. What I anticipated would be a chore today turned into an enjoyable experience. Thanks, Ryan & staff at Lakeland Enterprise on Memorial! read more

Worked with Phillip in partnership with Regal GM. My car needed a recall repaired, and I was set up with a car at no charge, courtesy of GM. Phillip was prompt and courteous. I had my fiance's credit card with me to pay, and didn't realize that I'm not supposed to pay with it because the card wasn't in my name. Phillip remedied the situation very quickly, and I was on the road in less than 30 minutes. The car was clean and nice, and returning it was very easy. My card was refunded the authorization charge the next day. I would definitely recommend Enterprise! read more

The staff there was so professional. I loved the car. They were quick and efficient and picked me up and drove me to the body shop I was getting my car fixed at. I will definitely recommend them and call them again when I need a rental car. read more

No star at all#!Failed to help or honor a 5 year coorporate relationship. Coorporate and store fronts have little to no communication between them. Poor customer service all around. The recording on the phone days we like to keep things simple and have happy customers. They even proceed to mention doing the right thing. They don't love up to their company mission statement. Sorely disappointed read more

Shane- I have tried several times to provide you with additional information. The email provided will not allow me to properly send an email as the response has been to update my profile, which i have done several times. Please advise. read more

DO NOT RENT FROM THIS LOCATION OR ANY OTHER ENTERPRISE LOCATION. Funny how it won't let you post with NO stars. I parked my car here while i was using a rental and informed the gentleman i rented the car from i would be doing so. When i returned the rental car, my car was gone. They had it towed. It will be $401.80 to get my car back but the only assistance they offered me was a ride to the towing yard which was closed for the weekend. Thanks Michael. I have left a message with the corporate 813-887-4299 and have received no return call. I have spoken to 3 people at the customer care line since yesterday. They informed me the regional manager is the only person who can help and that will be 24-48 hours for a return call. Derek at corporate headquarters informed me this morning they could do absolutely nothing as it would be up to the branch to reimburse me. My car is sitting in a tow lot and Enterprise is refusing any assistance until the regional manager can call me back in 24-48 hours while my car sits in a tow yard. read more

I am very disappointed with the manager at this location. I was sent to this location by the insurance adjuster because my vehicle was rear ended. The insurance company told me that they were going to upgrade the size of the rental, but when I went to Enterprise, they were first going to give me a Kia Soul. I explained what I was told and then they offered a Dodge Journey, and the agent assured me the insurance company would pay for the upgrade. I specifically asked to be notified if it wasn't approved, but I wasn't told anything until I went back 5 days later to return the rental. They still claimed they were dealing with the insurance company, but two days later I had a charge on my account - no notification, just a charge. The insurance company just called to let me know that I was given the wrong car (too much of an upgrade), but the manager refuses to give me a credit, even though it was their mistake. So now, I have to pay $100 for a vehicle I never would have taken if I knew I was going to be charged. UNBELIEVABLE! read more

I received fantastic service at Enterprise in Lakeland Fl. The Nissan Maxima was clean and ran well and the rental cost was very competiive! Way to go! read more

I was set up with a beautiful Toyota Avalon car as my husband's Honda Fit needed a day to get repaired (talk about an upgrade!!!). The Honda dealer took care of the rental fee, but as I was sitting in the rental about to leave Enterprise, I was asked if I would be responsible for the rental or if Honda would be responsible. As Honda was paying for it, I said Honda, and was then told that it would cost me $20/day for that (for a "convenience" vehicle?). I grudgingly agreed to have that taken out of my deposit, though I wished they had discussed this with me as they were taking my credit card payment at the desk. The car was returned, the next day, on time, with more gas than it had when I took it. About 2 weeks later, I checked my credit card statement and discovered that only $8.04 had been returned to me. When I called the national office, they couldn't even find my account, and told me to call the local office. When I called the local office, I was told that I was charged for 2 days worth of coverage instead of one. No one had contacted me, no notification was sent that they were charging me for an additional day. I'm still not really sure why I had to pay for coverage that someone else was providing on a rental car, but I was extremely upset that they charged me for an additional day of coverage on the car for a day I didn't even have it. I was told it would take another 24-48 hours to return the additional charge. I would advise going elsewhere, as I have gotten rental cars from dealers before, and have never been charged anything for a "convenience" vehicle. Had I not checked my credit card statement, and lets be honest, who does before the end of the month, I would not have even known. read more