I had booked a 1 week rental a month ago. I have had bad luck in the past where I come in & they tell me there is no cars available even with a confirmation #. I had butterflies in my stomach so I called 10 X since last week w/ no answer. I tried to call the local office & the toll free & nothing. (on hold for over an hr) Didn't want the same thing to happen so I booked another car from another company. I drove by Hertz & they looked closed. I wanted to stop & see but I was in a hurry. Thank God I chose another company read more

If I could give this place zero stars, I would. Typical car rental SCAMMERS. We reserved a car for $82.95 for 2 days. We arrived to pick it up and they said they didn't have any cars available. We would have to pay $149.95 for a Chevy Tahoe! Nearly DOUBLE the price. It was 4:45 pm and they close at 5. We felt we had no choice and took it. I went in today to speak to a Mgr and got nowhere. I explained that this was poor customer service and they offered a $20 voucher. I declined (never using Hertz again) and here's the real kicker... I went out to the parking lot and a girl there says "they just did that to me"!!! I went back inside to make it known that she told me. Horrible people. Horrible business!! Never again!! read more

This location needs to improve its communication skills and clearly explain all charges to customers, including any costs that may be applied after the fact. read more

Super super slow. Five people waiting for cars. My reservation was for 9:30. there is literally 1 person in here helping people get on the road!!! Wondering how they are surviving. read more

Hertz Rent A Car - 3 desks, 1 being used, 5 people waiting!!!! WTH??? - Car Rental Near Me - Lakeland, Florida

Garbage communication, left me on hold, couldn't even pick my rental because they were late to pick me up

I had a rental car through this company due to my vehicle in the shop for repairs. The 1st vehicle they gave me look like it had been through the firing range and the 2nd vehicle wasn't too bad. But after I turned it back in I had over $200 for worth of toll road charges that I did not use. On roads I never go on. When I called they wouldn't not return my call and I had to dispute it through my credit card company. read more

Went here because they advertised the cheapest rates, but that didn't stick. Employee said no compact SUV available, needed to upcharge me for an upgrade. In my experience, the upgrade if free if the site has a lack of availability. Then told me the amount and my card was run for an additional $200. Not necessarily a big deal if refundable, but should have been disclosed. Then had to wait for him to clean the vehicle. Vehicle (Kia Sportage 2024) also had 2 dash lights on, 1 for low tire pressure and another for check engine light. Overall not a bad rental after the fact, though it was the lower model vehicle. It got me by for a week, its just unfortunate that the experience wasn't great. I wont be back. read more

ABSOLUTELY HORRIBLE!!!!! They NEVER AND I MEAN NEVER answer their phone!!! They will charge you all these fees and have an automated message call you multiple times a day. If you call that number back its not their location but their headquarters and they cant even look at billing or see anything. Tried calling the location to put a stop to these charges and to mention the car needs an oil change. But no answer ever!! Just hangs up on me. My cars dealership is covering the charges and I should not be charged at ALL! This location is an absolute joke! Do not even bother with them because they do NOT care. read more

I needed to reserve a car for a 2 week vacation. After searching multiple companies online, this location earned my business by offering the best price that I could find for the size car and time frame that I needed. When I arrived to pick up the car everyone was friendly and helpful. The car was clean and ready when it was promised and the return process was quick and easy. I will definitely rent from this Hertz branch for upcoming trips. read more

This undoubtedly ranks among the best customer service experiences I've ever had at a car rental establishment. Nash demonstrated exceptional dedication, patiently guiding me through the intricacies of me driving an electric vehicle for the first time. His attentiveness to my numerous inquiries was commendable. Furthermore, Fernando, the manager, very pleasant and professional as well explained all the features of the car and to ensure I took full advantage of it all to get the best experience. It was my first time renting there, an I just booked another rental from them again. read more

I came to this location in hopes of renting a vehicle and I was left walking home. The staff member that attended me was only trying to upsell me without worrying about my other concerns. read more

Horrible service, NOT RECOMMENDED AT ALL, And by the way they need to clean that office. And go for some training, costumer services don't exist in that place. read more

Car I rented reeks of marijuana. They must've sprayed some deodorant around the driver area to mask it initially. The stench slowly enveloped the car and I ended up getting a headache in the first hour of the drive. read more

I returned my rental on September 13,2022 and received a e bill for an additional $400. When I questioned them they claimed it was for smoking in the car.NO ONE SMOKED IN THE CAR! We have three people in the car that will attest to the fact no one smoked. The rental was filthy an stunk when we picked it up the week before. There was very little visibility as the windows were clouded with filth from the inside. I have appealed with Capital One. W K Minto Don't rent from this location as they may Scam You Too! read more

Horrible place to rent a car. The agent gave me a vehicle with a registration that expired 6 months prior to the date I picked up the rental car. Unfortunately I didn't notice it until I drove the car home. When I called to ask for an exchange, the agent told me I needed to drive 40 miles away to an airport location to exchange the vehicle. When I arrived at the airport to exchange the vehicle, the Hertz agent was very upset that I was exchanging a vehicle from another location with an expired vehicle registration. And as a final comment, the original vehicle smelled like wet dog. Very disappointed! read more

Terrible service. I waited an hour to be picked up by my car dealership only to wait another hour in the office as there was only 1 person working. When a second employee finally showed up he promptly disappeared to check on something. How this location is still in business I will never know. Give yourself at least 2 hours to deal with this location. read more

save yourself the headache and do not visit this location. They have ruined my holidays. The district manager at that location is also condescending and should be demoted from his position as he doesn't manage or help customers. A reservation that was made a month ago and they couldn't fulfill the vehicle. read more

From the famous Seinfeld episode where his attempt to rent a car ended in failure: "See, you know how to take the reservation, you just don't know how to hold the reservation and that's really the most important part of the reservation, the holding." I am a 20+ year Hertz Gold member, and I made a reservation more than a week in advance. When I got there with my wife, only one person was working, and he was juggling the phone and a current customer. Turns out that the customer was an hour late (meaning his reservation should've been canceled) and the attendant gave him my car anyway. When he finally got around to my wife and me after we sat there for 20 minutes for nothing, he informed us that there were no more cars. The entire time was the worst experience I've ever had attempting to rent a car. The attendant never acknowledged us, even though we were only 10 feet away and face-to-face in that tiny, dingy, claustrophobic office. Halfway through the ordeal, another worker emerged from the back, looked directly into our faces, and returned to the back room. Once the other customer was handed the keys to our car, the attendant was suddenly attentive and apologetic. He offered several solutions that each involved us waiting potentially for hours while they found a car at another office. We ended up canceling and finding another mode of transportation to a crucial business meeting more than 200 miles away. This was not a frivolous rental; it was an important event. Even if it was just for fun, nobody should be treated like this. Hertz Corporate should visit this place; it's the opposite of the upscale, efficient operations Hertz runs at airports. The building appears to be built primarily of despair and the tears of lost souls. The parking lot where you'd pick up your chariot looks homemade by your cousin Cletus who's semi-good with his hands. The office has grimy floor-to-ceiling windows that are mere inches (no exaggeration, you have to see this) from one of the busiest streets in town. Cars are flying right by your face with zero margin for error. And the workers are either incompetent, unsupported by their corporate parent, or don't care -- it's hard to tell. None of those options is acceptable. Hertz can respond to this anyway they wish, but unless they close this office and build a new one from scratch, we are never going back. We will also think twice about renting from any Hertz location. read more

If I could give them 0 stars I would, customer service is seriously lacking at this location, from lack of promised inventory to fraudulent charges, and filthy vehicles. Make sure you check your receipt which you wont get until a week later online, if you fill the car up upon return they will still charge you for a full take of gas $24.98 and you have to fight the billing dept. to get the money refunded, I am still waiting on my refund, I know about these practices, I took a picture of the full take with the time and date as proof in the case that this would happen to me. after speaking with them they didn't even apologize for this even being an oversight, this is a shame, I guess they do not expect the consumer to check their receipt, I am diligent about these thing, or maybe even paranoid about it! Don't trust these people, and I think my next move is to contact Hertz Corporate about this incident, it makes absolutely no sense at all. No one has money to just give away. so take a picture of the gas gauge and with the time and location, they asked for a receipt I didn't have that, so i went into online banking and got the transaction with the location, and date on it, even though it was posted a few days later. Maybe just try another company and leave Hertz alone altogether. Good Luck! read more

Hertz Rent A Car - Gas Gauge on 11/27 - Car Rental Near Me - Lakeland, Florida

I booked at hertz.com and called to cancel my reservation 10 min after I prepaid. Theirt Employee told me he didn't need to send me proof of cancelation because my card hadn't been charged yet. He was wrong and I still haven't received my refund. I was stuck in Hawaii with two hungry kids and zero money. Ive requested for a copy of my phone call and hertz hasn't even responded. Horrible customer service and I wish it could be a zero star. read more

I've never dealt with any customer service like this place. I schedule a pick up from the body shop I was at 30min goes by and no one picks me up. I've called the location 5 times no answer except on the last call a lady said they are too busy to pick me up. What kind of nonsense is that when I spoke with someone as a scheduled pick up days ago. Got a ride to the rental office waited for an hr to talk to someone. I gave the guy my name and he tried to give me a car I didn't ask for I reserved a Tesla. Anyways I got the vehicle the tire rim was scratched the panels in the car was messed up and I asked for them to take pictures of it before signing anything he said I got them I said no you didn't because I'm watching you take pics on the outside when the damages were inside the car. Anyways I was supposed to bring the car back a week later I've called and called no return calls back. It's now 2 days later Fernando said he will call and still waiting. I just wanted to inquire about trading it in for another car. This location is not good! But want to charge you for the extra days when you have been calling them. No professionalism I will stick with enterprise! read more

Terrible customer service. This will be my last rental. The last 6 months I have rented from this location due to convieance and have put up with a lack of customer service becuase of that. But enough is enough and after today I will not be going back. I have rented 7 vehicles in the last 6 months from this location. I have had multiple problems each time. One rental I had low tire pressure. All they did was air it up and send me out. For the entire week I had to fill it daily. On 2 of the rentals the gas tank was only 3/4 or 1/2 full. Each time I rented it full and did not even get a thank you. Another time I had reserved an electric car only to find out when I went to pick it up it was not charged. One rental they gave me a car that had alignment issue/control arm bent because every time you would hit a bump the steering wheel would jerk left to right. Finally, they are charging me for an exterior cleaning of $300. Not even sure how that is even possible, but I am disputing and will not be paying for the charge. Biggest problem for me is how the manager reacts when I have brought up those issues. Seems like I am an inconvenience for him and a hassle to address or fix the issues. Terrible place to rent a car. read more

My initial rating for this office is one star. They manager down to the sales associates are unprofessional with the exception of Mr. Hoo. They rented me a car with unbalanced air levels in the tires and no brakes. I had to return the car for a different rental and Mr. Hoo helped me and made sure that everything was good. They need to service their cars regular and they need customer service training. read more

Honestly I'd avoid this location and company as a whole. They make reservations for cars they can't come through with. Their agents tell you that what the national center says doesn't matter. This is the problem with the 21st century. Companies are worried about the dollar at the end of the day. They no longer worry about trying to help a customer. It's really shameful how I was treated by Hertz. I will never visit or do business with these people again. This branch needs to be cleaned up. read more

hertz @117 memorial blvd in lakeland,fl is absolutely the worst''''''they are very unprofessional'''they are not on 1 accord''' i will never rent from them again nd im a gold club member'''' ive been renting from hertz for over 10+years''''i had a reservation for 730am' i got the phone hung up in my face while i was speaking nd overall i did not get a call for me to pick my reserved rental until 230 in which i had was to be in atlanta,ga at 4''''' being a valued customer does not exist with this particular hertz'' read more

Hertz literally scammed $521.78 from me. My rental was a direct bill for an auto claim & my credit card was only to charge my 20% prorate. Rental left @ Auto body shop and now I have to fight with them for refund of a $300 Child Seat charge which my children are adults and don't live here - as well as straight up lying to my insurer saying Gas tank was empty. If I had known I needed to cell phone evidence to capture the gas reading I would have. I would expect more from a Corporation this size but companies are only as good as the employees they hire to represent them and best believe Memorial location in Lakeland is the SUCK read more

Worst location that Hertz has. There is only ever one person working and they will answer the phone and stay on it for 10 minutes while they have a room full of customers waiting to pick up cars. Everyone should avoid renting from here. I have presidents circle and rent over 40 times a year and dread coming to this location close to my home. This store needs new management and to hire and extra person to run days when they know they have reservations. read more

I prepaid a rental online for a midsize car for today Friday the 13th though Monday. My pickup time was 3:00 PM. When I arrived at 3:20 PM I was told they were out of cars. I was offered a Chevy Spark or a Minivan instead. I am 6 foot tall and a spark was just not an option and I really am not a mini van kind of person. When I asked why they rented me a car when they had none I was told that they did the same to quite a few people today but offered them upgrades. I asked how is a Spark or Minivan an upgrade and was told its not but that is all they have. I had to call the 800 number to get a refund which they said will take 7 to 10 days. Rude and disrespectful staff. read more

Never again. My car insurance made a reservation for this place. When I went to pickup there was no one in the office for at least 5 mins. When someone showed up they did not have the right veh, very limited inventory. The car they gave me ended up stinking like marijuana. I ended up cancelling and finding another mode of transportation. Besides the felonious garbage that was hot boxing, I'm not sure this business actually caters to anyone that needs a rental car. read more

0 Stars. Very unhappy with lack of service. My reservation was made through AAA. . I had a paid for reservation with a confirmation number. When I arrived to pick up my car I was told they were out of cars and there was nothing they could do to help me. However their parking lot was full of cars. They never even apologized. I called their main office and was told that they would find me a car and call me back. No one ever returned my call. My recommendation to you is do not rent from Hertz. read more

I'm extremely pissed off at Hertz for the crazy charges they have charge to my account. First they charge me a second drive when I had inform them that my husband was going to be the only driver. Second, they charge a ridiculous fuel charge which I have proof that they had put gasoline before we when to the airport. The total charges add up to almost 200.00. Contacted Hertz about the charges and they only reimburse 52.00 which they said they can only refund partial of the second drive fee and for the fuel charger I had to provide Proof that I put gas in the car. They provide me a email to send the statement which was verify@hertz.com and I has send it the information on 4/17/18 and till this day I have not heard anything. I had Hertz today 5/1/18 to see why it's taking this long to process the request and top of the rep had no clue where was my clam. They had continuously mixed up the claim of the second driver to the fuel claim explaining that the claim for the 46.00 was denied. The second rep I spoke to was rude by the way. I have rented several car a year with other companies and never had an issue. I'm done with this company I just want my refund. This is ridiculous that it's coming down to social so that my complaint gets resolved. read more

Excellent, very helpful staff. Really worked hard to make sure that I got what I needed. I had a rental that I had to keep extending and they were able to patiently keep extending my rental and worked to get me the best possible price. I recommend them highly! read more