I'm being charged for a cracked windshield that did not occur while I had the vehicle. We dropped…read morethe vehicle off and there was no indication of damage from employees who received the car. Now I am being told that well after the trip that I owe over $600 and then my card is randomly charged. It seems like an absolute scam. To simply just charge someone's card with ZERO proof that the damage occurred while I had the vehicle. The employees who excepted the car have a responsibility of notifying you of damage. Budget rental excepted the vehicle from me without any cracked windshield. Some time after I returned the vehicle the windshield cracked. So they charge me which is extremely classless and shady. I will never conduct business with this company again.

Car was available when scheduled. Very easy process. Need to reserve in advance. No issues. Good…read morecommunication.

I had booked a 1 week rental a month ago. I have had bad luck in the past where I come in & they…read moretell me there is no cars available even with a confirmation #. I had butterflies in my stomach so I called 10 X since last week w/ no answer. I tried to call the local office & the toll free & nothing. (on hold for over an hr) Didn't want the same thing to happen so I booked another car from another company. I drove by Hertz & they looked closed. I wanted to stop & see but I was in a hurry. Thank God I chose another company

If I could give this place zero stars, I would. Typical car rental SCAMMERS. We reserved a car for…read more$82.95 for 2 days. We arrived to pick it up and they said they didn't have any cars available. We would have to pay $149.95 for a Chevy Tahoe! Nearly DOUBLE the price. It was 4:45 pm and they close at 5. We felt we had no choice and took it. I went in today to speak to a Mgr and got nowhere. I explained that this was poor customer service and they offered a $20 voucher. I declined (never using Hertz again) and here's the real kicker... I went out to the parking lot and a girl there says "they just did that to me"!!! I went back inside to make it known that she told me. Horrible people. Horrible business!! Never again!!

The absolute worst rental car experience I've ever had…read more I arrived at the airport and shortly after realized their shuttles do not actually go to their location. According to the Expedia description, you're supposed to call them for pickup. Sounds simple enough, right? I called their number ten times in a row -- no answer. After getting nowhere, I gave up and paid for an Uber to their location, which is about 4 miles from the airport. When I walked into the office, it was a complete ghost town. I waited about five minutes before someone finally came to the front -- and they had a smug, unprofessional attitude from the start. My rental was already prepaid through Expedia, but then I was told I needed to pay nearly $700 just for insurance for four days. I have Progressive insurance, I'm in my 40s with a clean driving record, a valid driver's license, and major credit cards -- and somehow that still wasn't enough. Between the lack of shuttle service, no one answering the phone, the surprise insurance charges, and the terrible customer service, this was hands down one of the worst experiences I've had with any company -- especially in Florida. I would absolutely not recommend renting from here.

I would strongly recommend avoiding this rental location…read more I booked a rental through Expedia with Rent-A-Wreck based on the advertised price. When I arrived, I discovered the rental was actually being handled by APM Rentals. Instead of paying the remaining balance I was expecting, I was presented with numerous additional fees that were never disclosed during booking. I also paid for the unlimited toll package and a $500 security deposit. We returned the vehicle exactly as required, on time, with a full tank of gas, clean, and without any damage. We even took photos of the vehicle before returning it. A few days later, our $500 security deposit was released, confirming there were no issues with the vehicle. Then, six days after returning the car, APM Rentals charged my credit card an additional $467.15 without any explanation. I immediately contacted the company and was told no one could explain the charge over the phone. I was instructed to communicate by email instead. Despite multiple written requests, I have not received an explanation, an itemized invoice, or any documentation showing why I was charged. The most concerning part of this experience was not just the unexpected fees at pickup. It was being charged hundreds of dollars after the rental was complete with no explanation and no response from the company. If you choose to rent here, read every document carefully, take photos of everything, monitor your credit card after you return the vehicle, and keep copies of all your paperwork. Based on my experience, I would not rent from this location again.

Stay clear of this place! They were supoosed to pick me uo at auto body and were 1.5 hrs late . I…read morecalled twice and manager said they r coming.. once they got me there to get my car....manager smiled and said sorry..maaam....we dont have any cars available. Trying o beg other stores for cars...waiting room full of people waitingfor vehicles. He has every opportunity before ii got there to tell me no car would be there. I finally left without a vehicle. They lie to you to suck you in ans trap you. Entire day of work wasted!!! Do NOT get involved with this shady place

I travel for work often and often times last minute. Chris and his team go above and beyond to…read moreaccommodate me. Refuse to use any other enterprise location because of the level of service they provide here. I could text Chris after hours and his quick to respond to me with any solutions. His team is equally as responsive and accommodating!! Thanks Chris !!!

DO NOT USE: Traveling to TPA we were delayed by storms 3 hours and when we finally landed PRICELESS…read more(aka COULD CARE LESS) cancelled our reservation requiring a $30 PER DAY UP CHARGE. Not only that but their office is OFFSITE from the airport is an area less than desirable! Their cars are beat up but... you get to ride in their top notch van to anf from the airport without air conditioning!!!!

Do not go here. Hidden charges ends up more expensive than competition. You are forced to use their…read moreservices insurance. And it is a 20 dollar lift ride from the airport. It is not in the airport.

The Gentlemen that work there are AMAZING!!…read more They have a nice selection of vehicles to choose from. Their customer service was amazing. They were so helpful and understanding of a situation I was in because of safelight messing up my car. Overall a happy experience!

Horrible experience! 1 star is to much. Reserved a car online and got the confirmation number. Went…read moreby the location after they opened to ask for pickup service to be picked up and told no problem. It was added to reservation. Pickup time came and went and no one showed up. Called 15 minutes after they were no show. Spoke to an extremely rude gentleman who said they were busy and could not come. Told me I needed to figure out how to get there. Something didn't feel right so I asked if there was going to be a problem with me getting my reserved was told no it's fine. Spent money on Uber to get there to be told there are no cars available. That just cause I had a reservation doesn't mean there is a vehicle available. He was extremely rude. Called corporate and was told she would pass the complaint to the "management team" and now 2 days later nothing from them. Will NEVER use Enterprise or recommend them again.

I would like to say thank you first to Carolina. I remember when I initially walked in to this…read morelocation and she was so welcoming. I was probably her first customer, beginning of day yet she was so kind, upbeat, happy & provided me all the information I needed. Set up by reservation & everything just went seamless. She is incredible! I will move on to Kevin who I had the pleasure to help me pick up my car & has made additional reservations for me! He is exceptional across the board! Professional, efficient, kind, listens to my needs & also made the process so seamless. I have since rented a couple of times and their service continues to be incredible. Thanks again Carolina & Kevin! I am big on customer service & because of how you treated me you have a life long loyal customer! Sheila

The wait time is horrible. No sense of urgency and I tried calling from 9:00 am until 1:00 pm. No…read moreanswer and just sad. They take money out of my account without letting me know. Just poorly run. I will say that Ken was outstanding fr sure when. Could get ahold of him . Other then Ken , it is just a slow it is pitiful. I ah e come here ever since they opened but service has declined for sure . Will be my last time coming here !!!

We have used Exoctic tint 7 times now. They are absolutely amazing that is why we keep going back…read morewith every new car. They make sure the tint is done to perfection and guarantee their work. Highly recommend them!

This garage has worked on two of my vehicles, a 2005 BMW and a 2015 jaguar. Very detailed with…read morepictures of issues every one of the guys in the office Greg, Chris and very knowledgeable. I highly recommend this garage to anyone that's needing service on imports