Amazing customer service and support from juju and Wayne and the whole airport team from Albuquerque also gave me a easy pick and drop off - highly recommend read more

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Have never had a worst experience. I am in Enterprise car for almost 4 months now. Multiple issues with cars, had to exchange them 5 times. Normally it is not an issue except this location. local managers in this branch are a complete disgrace. Had to escalate every time I came into the location. On multiple occasions, the escalation team assured me that a local area manager would contact me. Only once did a manager actually call. She promised that a vehicle would be reserved for me at a specific location in Las Cruces, NM. When I arrived, there was no reservation. The local manager told me she had no vehicle available and initially brushed off the issue. After I was able to get her to contact the person I had spoken with, I was ultimately placed in a Toyota Camry, despite the explicit assurance that an SUV would be waiting for me. I drove approximately an hour to that location based on Enterprise's assurance. That experience made it very difficult for me to trust subsequent promises from area managers. More recently, I picked up an SUV in Austin. Unfortunately, after only a few hours of driving, the vehicle experienced a mechanical failure. I was somehow able to drive it to the nearest Enterprise location, approximately 355 miles away. That location was in El Paso, TX, and I was told that they had nothing else available, so I was given a minivan. This was despite there being what appeared to be hundreds of vehicles on the lot. The following morning, I called the Las Cruces location and spoke with an agent who told me that she had submitted a request for my vehicle exchange. I specifically asked whether I needed to call the location again before coming in. I was told that this was not necessary. I therefore drove to Las Cruces again--another approximately three-hour round trip--based on the information provided to me by Enterprise. When I arrived, the local manager immediately told me that she had no vehicles available. When I explained that I had been told a vehicle would be available and that I had driven a considerable distance based on that assurance, she told me, and I quote, "You did not speak to anyone on my team, and I can't be responsible for the promises the remote customer service agents make." I was taken aback by that response. I explained that I had come to the branch specifically because an Enterprise representative had instructed me to do so. The manager became visibly annoyed and abruptly told me that there was nothing she could or would do for me, that I needed to contact the central customer support line, and that she was "tired of their mistakes." I am genuinely confused by these experiences. As a customer, am I really expected to understand or resolve internal communication problems between local Enterprise branches and Enterprise's central customer service or escalation teams? Even if there are internal disagreements or communication failures, how can that reasonably become the customer's responsibility? I followed the instructions given to me by Enterprise representatives. I drove for hours to the branch, only to be told that the branch would not honor what I had been promised and that the local manager was not responsible for what Enterprise's customer service representatives had told me. This latest incident cost me approximately three hours of travel time and required me to cancel patient hours at the hospital. More importantly, I was treated in a manner that I found dismissive and, frankly, insulting. What is most frustrating is that, despite repeatedly explaining these issues through the appropriate customer service and escalation channels, I have yet to see anyone take ownership of the problem. I understand that vehicles become unavailable and that mistakes happen. What I find unacceptable is being repeatedly given specific assurances by Enterprise representatives, making significant efforts and travel based on those assurances, and then being told at the branch that those promises are not the branch's responsibility. read more

no problem with the reservation at enterprise in Las Cruces, New Mexico. limited vehicles available and we ended up with one that had dents and scratches. It was somewhat clean, but not like it should be. However, the worst part of it is when we went to car back in on a Sunday morning because we were actually leaving town early. not able to turn it in until 11 o'clock. I don't think these hours are conducive with people returning cars that they rented while in town when they need to leave early on a Sunday they don't open until 11 AM. Also the hours on Saturday are 730 to 12 PM. I've never heard Rent-A-Car business being early on a Saturday isn't that the time where most people rent cars? I use enterprise car rental all over the United States and I never ran into this problem until I visited Las Cruces New Mexico. read more

I use enterprize quite a bit, i always reserve a vehicle days ahead, but i always have a 2 to 3 hoir wait or they want to give me an upgrade for $200 to $300 more a day. Why reserve vehicle if they never have one available. If they need to upgrade it should be at their cost not mine. Make theft and scams legal. read more

This is a poorly run business, not only do they currently provide poor service, poor service has been the highest that they have attained in years. Years ago, I reserved a car for a specific time for pickup. When I arrived at their location, the people were rude. So I go outside to wait, and wait, and wait. Finally they bring the car around. It's damaged AND dirty. I get out of there. Days later, they are supposed to come pick up the car. I tell the crew, as they are driving to my location which is over an hour away, I make clear that they Will Not be able to locate my home by using GPS. The person just keeps dismissing me and what I'm saying, so I finally had enough, I let them 'try' to find me . Well, they did, it just took them 3 hours. Now, anytime that you call their location, you'll be lucky if anyone answers the phone. Good luck ! read more

I reserved a car about a month in advance and when I came to pick it up I had to wait 2 hours to get the car. Everyone else had been waiting at least an hour and asking for an update on the wait or to get a different car. They didn't communicate any information with us while we sat and waited. The car was being picked up from being serviced and then getting cleaned after 2 more cars were finished being cleaned and this was my update after an hour wait. At an hour and a half they offered me a pickup truck instead which I said no to because I was driving out of town and the gas would cost me more. Finally after 2 hours I got into a car. What is the point of setting a pick up time for a car rental if you don't get the car until an hour and half later? There was no apology for the wait and no proactive communication. Absolutely ridiculous. read more

Excellent service. Excellent support. Comprehensive but quick check out and return. Jacob was my POC and he provided outstanding professional service. KUDOS to JACOB an asset to this Enterprise business! read more

They don't reserve cars when they're supposed to. Terrible customer service, how are they still operational with such bad practices?

Worst company to ever do business with. My insurance directed me to them for my rental and got the worst service an experience. Well i went through enterprise for a car accident so the insurance was being held responsible which was no problem... Left my cc on file for the security deposit. Got a call from Christian demanding me to pay $250 to bring the account current or drop the car off.I told him let me contact my insurance and they will get everything straightened up. As soon as we hung up he ran my card. And called back to confront him and he was being a smart ass and rude... so i asked him is this how y'all really treat customer then asked to speak to the manager. Waited on hold for over an hour. He never picked up. Then Christian said he would call me back. When he called back i was working and with my client asked if he could call me back in 5 mins he never called back... so the day i dropped off the car the manager helped me return the vehicle and i asked him why he didn't call me back. He gave me no explanation but yet him and his staff had the right to treat me and do me like that.... Called to check back 2 days after the car was returned interesting y'all were paid with no Problem from my insurance. This company is disrespectful staffing needs more training... i will never use nor recommend read more

Yet another big agency that made a reservation the called the next morning saying the had no cars! If you don't have cars, don't make a reservation! It's not rocket science. read more

there is no point of setting a reservation when they don't uphold it by not having a car ready at your given time.

I've never had any issues with enterprise I've used them several times with great service. But now I am quarantined due to COVID and they still want to charge me daily for a vehicle I am not using and unable to return because I am not supposed to leave my house for any reason. The managers solution is to give me a discounted price because he doesn't schedule more people on the weekends so he can't spare an extra body to help me with my situation? If you guys are that busy on the weekends maybe consider have an extra person on staff. This is unbelievable we should be looking out for each other during these times. I even asked the manager if he can pick up the vehicle after they close he said no. Such great commitment he has to helping his customers. NOT COOL ENTERPRISE! read more

Great customer service! Fast and friendly, even though there was a line when I walked in the door! If you plan to use your own insurance make sure you bring proof of insurance with you and know your deductible. There is $150 deposit on top of the rental price. The deposit is refunded when car is returned. read more

We arrived at Avis Las Cruces before 8 am and these Customers were already waiting outside in the heat of June. NONE of Avis' employees showed up. We waited in the HEAT with no water, no seats, no shade up until 9:20. Their business on Google and Avis site says they open at 8:00 am. We finally left and decided to 'worry later' about the reservation we already made on Avis because we were concerned about getting a HEAT STROKE. Then we went to Enterprise. Checkout the other picture of what customer service is like at Enterprise. The agent walked outside their office as soon as he saw us approach their office with their handheld check-in iPad to provide curbside assistance. He had a mask on. He was professional , polite, courteous, efficient, organized and quick. He had the car ready. We were out there in 15 minutes with a gorgeous Infiniti SUV. Dont ever use Avis again! read more

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Unbelievable! Make sure you are in debt enough and have enough credits cards...I planned for a vacation and had a reservation for three weeks. I get to the building to pick up my vehicle and they SCREWED ME, AND MY FAMILY VACATION. BS company policy states that I need to have a credit card to rent an SUV. I do not own a credit card and pay for everything up front. They could have informed me of this when I made the reservation. Fortunately Budget saved the day with an even better price and better vehicle! Hey Enterprise....you suck!!!! read more

This office is Extremely busy, but, extremely friendly, professional and will go out of their way to help in any way. I never realized how busy this office was until today, but the all the employees here are happy to help! I'm very impressed with the help and services. Everyone just needs a little patience!. I learned a lesson today, Patience and kindness goes a long way, and helps everyone! Thank you, everyone here at Enterprise on Valley Drive, Las Cruces, NM read more

Enterprise Rent-A-Car - Car Rental Near Me - Las Cruces, New Mexico

This car rental was no help. I called them from the Honda dealer needing a vehicle since my vehicle is being worked on. I was told they had no vehicles for me to rent. Are you kidding me? I ask if there was another Enterprise in Las Cruces and was told it was closed because of Covid. I tried calling Hertz and the phone just rings. I can't believe this town, no cars to rent. Oh, Enterprise did say they can pick me up the next day around 2 pm since I have no way to get anywhere. I am here visiting from another state. Do the next day I call and they are willing to pick me up. I ask if they have a car for me rent and was told yes. I ask what kind of car do you have. We can't give you that info. Are you kidding me? You expect me to go all the way across town not knowing what car I will be renting. Don't expect them to help you if you need a car. read more

Somehow our reservation got lost and they were going to charge us almost double what we were quoted, even the customer service line couldn't help us. Thank goodness Steve the branch manager on Valley was able to figure it out for us. We appreciate it Steve. Everyone was friendly and enthusiastic with all of the customers not just us, there is a very good energy here! read more

Very nice staff, just not enough of them. I had reservations for 7:30, didn't actually drive off until 8:30, grrrrrr. Returning the car was almost worse. Granted it was a Saturday, there were at least five people in front of me and all I needed to do was drop off the rental. After getting a little frustrated, I interupted and asked if they had a drop box like their competition. They seemed surprised that I would want to return my car without their help. Their response was something like, "Give me the keys and we will email you if there are any damages". I gladly passed over the keys, took pictures of the car, and left. Certainly a suggestion to the business would be to place an obvious drop box and include a sign at the front desk reminding customers of their options. This review would be good if I was only reviewing the people and the quality of the cars. read more

After my mother died, I needed to rent a car to drive back to FL and the one-way fees were alarming. Matt told me to come back the next day and rent directly from him, as he could reduce the one-way fees and get the rental down to 95.00. I left the office in tears, overwhelmed by the generosity and helpfulness of the Enterprise staff. When I went back the next day, I was told that Matt was out sick. Ryan told me $95 was not possible, but he could get me the car for $238. I was still grateful, as a one-way rental to Florida would have been much more expensive on the website. When I returned the car in FL, early, I was charged $317. I contacted Enterprise customer service, who promised to investigate and get me to the right people. No one ever contacted me. I understand the staff make commission off padding rental agreements. I hope you boys enjoyed a few rounds on me, while I went through the hardest week of my life. read more

The associate that helped me was awesome and very professional. Make sure you don't take a debit card as payment as this will delay your process a little. Great People work here and they will take care of you and make sure you get what you need. read more

Great customer service. We absolutely needed a truck on Sunday (which we failed to pick up Saturday). At 11am, when we called, they had none available. However, they went out of their way to make sure we had one by 2pm, and everything was right in the world. read more

The manager Kaylee Sullivan at this location is great. She went out of her way to make sure I was taken care of and gave me a great rate on my rental. Definitely one of the best enterprise locations I have rented from. Highly recommend. read more

Would not rent to me unless I was willing to use a credit card, not a debit card. Wanted copies of my utility bills. Went to the mall and rented at AVIS. They were great. read more

We are winter residents of Las Cruces and have arranged a 3 month rental from Enterprise for the past three years. They have always been helpful and efficient, especially in finding the type of car we prefer. Because we will be using the car for 3 months and driving over much of NM, we are a bit picky. This year on arriving we had to initially take a car we didn't love because inventory was low. However, Erica Sherman went above and beyond in seeking out better options for us and calling us when "our" car finally came in. It took less than five minutes to trade cars and we were on our way. And, I should mention, their long-term rates are much lower than Hertz or Avis. read more

bad experience - it took 1 1/2 hours to rent a car, and i already had a reservation

they really strict on timings, service is good but prices are huge.

Enterprise staff was quick, efficient and friendly. My car was clean, I got a free upgrade and a ride back home. Overall a very pleasant experience. I will rent from Enterprise Las Cruces in a heartbeat :) read more

Very courteous and helpful. Head light went out on rental, had a fix for me right away.

The staff at Enterprise has always been good to me. You won't find a kinder, more professional staff, even when they're extremely busy.

A student named Robert who was working there was VERY friendly. It reflected well on the establishment.

I always use Enterprise on Valley Dr. in Las Cruces when renting a car. The rates are great and I always receive great customer service. I've already reserved a car for another great adventure in October. read more

As a PlusCard Member, we have rented many times from Enterprise. This time we flew into Las Cruces International Airport and requested a car to be waiting for us at Southwestern Aviation, which we have done in the past. We were told it would be there at the requested time. It was not and as far as we know it never showed up! Lucky for us, Francis Aviation had two "standby" cars and we rented through Enterprise from them. The service at Francis Aviation was GREAT! read more

Two years in a row I have booked with enterprise for my family's October getaway, in 2014 I reserved a mini-van for a trip to Casper Wy. Upon arriving at the Las Cruces dealership I was told that all the mini-vans were sent to Albuquerque for the Balloon Fiesta, I had booked this reservation a week in advance, I was told that all they had to rent was a 15 passenger van. Being under the gun I accepted. Big mistake! In September of 2015 I reserved a mini-van a month in advance, the morning of the pick up date I called and was told that my van was in the lot waiting my 3:30 pm pickup. At 3:00 pm I was called and told that due to a recent hail storm in the area (which didn't even hit the dealership) that my van was unavailable to rent due to half of their fleet being damaged. They then offered me a 15 passenger van to take on my trip, after spending 45 minutes on hold while they were trying to "make it up to me" I hung up and called Hertz and was on my way in less than an hour. Bottom line is that I will NEVER rent from enterprise again and will tell everyone I know that they are not to be trusted. While on hold I listened to the same rolling loop commercial about enterprise being the most customer friendly, put the customer first company. Big Lie! If they can get a higher rate from someone else despite the fact that they have already booked a vehicle they will!!! The Las Cruces store on Valley drive is the most incompetent poorly run rental agency that I have seen and I rent vehicles for business as well as personal use regularly, will never set foot in the store again! read more