Amazing customer service and support from juju and Wayne and the whole airport team from…read moreAlbuquerque also gave me a easy pick and drop off - highly recommend

Have never had a worst experience. I am in Enterprise car for almost 4 months now. Multiple issues…read morewith cars, had to exchange them 5 times. Normally it is not an issue except this location. local managers in this branch are a complete disgrace. Had to escalate every time I came into the location. On multiple occasions, the escalation team assured me that a local area manager would contact me. Only once did a manager actually call. She promised that a vehicle would be reserved for me at a specific location in Las Cruces, NM. When I arrived, there was no reservation. The local manager told me she had no vehicle available and initially brushed off the issue. After I was able to get her to contact the person I had spoken with, I was ultimately placed in a Toyota Camry, despite the explicit assurance that an SUV would be waiting for me. I drove approximately an hour to that location based on Enterprise's assurance. That experience made it very difficult for me to trust subsequent promises from area managers. More recently, I picked up an SUV in Austin. Unfortunately, after only a few hours of driving, the vehicle experienced a mechanical failure. I was somehow able to drive it to the nearest Enterprise location, approximately 355 miles away. That location was in El Paso, TX, and I was told that they had nothing else available, so I was given a minivan. This was despite there being what appeared to be hundreds of vehicles on the lot. The following morning, I called the Las Cruces location and spoke with an agent who told me that she had submitted a request for my vehicle exchange. I specifically asked whether I needed to call the location again before coming in. I was told that this was not necessary. I therefore drove to Las Cruces again--another approximately three-hour round trip--based on the information provided to me by Enterprise. When I arrived, the local manager immediately told me that she had no vehicles available. When I explained that I had been told a vehicle would be available and that I had driven a considerable distance based on that assurance, she told me, and I quote, "You did not speak to anyone on my team, and I can't be responsible for the promises the remote customer service agents make." I was taken aback by that response. I explained that I had come to the branch specifically because an Enterprise representative had instructed me to do so. The manager became visibly annoyed and abruptly told me that there was nothing she could or would do for me, that I needed to contact the central customer support line, and that she was "tired of their mistakes." I am genuinely confused by these experiences. As a customer, am I really expected to understand or resolve internal communication problems between local Enterprise branches and Enterprise's central customer service or escalation teams? Even if there are internal disagreements or communication failures, how can that reasonably become the customer's responsibility? I followed the instructions given to me by Enterprise representatives. I drove for hours to the branch, only to be told that the branch would not honor what I had been promised and that the local manager was not responsible for what Enterprise's customer service representatives had told me. This latest incident cost me approximately three hours of travel time and required me to cancel patient hours at the hospital. More importantly, I was treated in a manner that I found dismissive and, frankly, insulting. What is most frustrating is that, despite repeatedly explaining these issues through the appropriate customer service and escalation channels, I have yet to see anyone take ownership of the problem. I understand that vehicles become unavailable and that mistakes happen. What I find unacceptable is being repeatedly given specific assurances by Enterprise representatives, making significant efforts and travel based on those assurances, and then being told at the branch that those promises are not the branch's responsibility.

To improve, they need to learn how to communicate, keep to the schedule, deliver their cars when…read morepromised and deliver clean cars. This place could easily be mistaken for Rent-a-Wreck. I spent 5 days on the phone trying to contact them to return a vehicle. When there were enroute to pick up this vehicle, two of the staff continued to shout over the phone at me. All I wanted to do was to give them detailed directions how to find my location. They couldn't let me finish a sentence. They were completely unprofessional. I will not be using their service again.

Ordered a car only to have them call me and telling me they had no cars available! WTF??read more

2nd time I've had to go through Enterprise due to my insurance and this location. WORST ever. 1st…read moretime they didn't have a car available even though I scheduled a pick up time (early morning). I had to called them after 2pm because I hadn't heard from them to see if they had a rental. This time reserved a specific car (what they said was available) for an 8 am pick up. Again didn't have a vehicle. Why schedule times if you don't have what is reserved. Still don't have a vehicle and it's after 2pm again. I DO NOT recommend this place.

Always a positive interaction. Too bad the location closed. I hope they re-open. This location was…read moresuch a convenience and time saver.

Did round trip with Las Cruces Shuttle. They we're on time, door step pick up and drop off. Our…read moreflight arrived early and they allowed us to board so we didn't have to wait another 1 1/2 hr in the airport. They also do personal package deliveries. I highly recommend them because taxi & Uber would have been more expensive.

Giving it 3 stars because they do arrive on time, were helpful with rescheduling when my flights…read morewere delayed, and were friendly initially (before the event below) and the lady I rode in the shuttle with insisted that she loves them. But considering the events below, I will likely not be using this service again. I prepaid for a one way shuttle. When the driver got there he said that I had not paid. So I talked with the dispatcher, who was super rude about the fact that he could not find my payment. I could not get a ride home until I paid a second time. I talked with the manager 2 days later when he was in. He found my 1st payment easily, but not the 2nd (repayment). He said he'd reimburse the second payment "if" he found the proof of it. I told him I had a receipt, but he didn't ask for it, and did not seem to interested in the proof I could offer, like my credit card statement showing the all of the charges. He just didn't seem concerned at all that they had double charged me. Yes, mistakes happen, but this company was rude about it and unapologetic, even at the management level. I'll save my money for long-term parking at the airport. That would have been much less trouble. I'm sorry to those who that is not an option for.

Hi again this is Joan and my second review for Jim's Auto Emporium. This was my first(Hi, I just…read morewanted to let you know about my experience with Jim' Auto Emporium. It was early this year after my husband had passed away. Being a woman, I know I hate the thought of shopping for a car or Truck for that matter selling one. So, I took His truck out for one last ride. I pass Jim's Auto Emporium as I go home so I thought I would just stop and talk to him about my husband truck. He told me he would sell it so I could look and try and find a small gas affiant car. He called me after a few weeks and told me the truck sold, and he had my money. He got a great price for me. As I looked in his lot my eye caught a little red Mazda 3 We took it for a ride, and I bought it on the spot. I have never been happier with a used car. Jim is an honest man to a Fault. Hé helped me with all the paperwork. I did just want people to know there are car dealers that are the best in Las Cruces, NM. So, if you're looking for a good used car or truck go see Jim #@ Jim's Auto Emporium. P.S. I am adding a photo of my Mazda 3 A.K.A. as Ruby). So 3 years down the road and I had a leak under the front of Rudy. Took it to him and he told me that it was something that they were not able to fix there. He helped me find a place in Las Cruces that would fix it.Took it there and they got it fixed in 2 weeks. Price was OK. On the way home it was making a loud noise #@ right front wheel.I took it back the next morning and they told me what they thought was the problem and sent me a quote. (I guess I did not need my right arm or left leg.) On the way home I stopped @ Jim's and told him what was going on with other place .He said leave it here and I will check it out. About 5 hours later he called and said your car is ready.( Yes I picked myself off the floor.) He had the old parts and explained what had gone wrong. Jim fixed my car for 1/4 less than the other place.(So I keep my arm and leg). Being a woman #@ 73 it's hard to find someone you can trust and NOT try and get over on you.So if you're looking for a GOOD used car or truck check out Jim's Auto Emporium.

I give Jim's Aoto emporium a 10 + rating. I had a truck I needed to sell, and I needed an…read moreeconomical car to use as an everyday driver. He helped me through all the details, and I came away with the best little car I could have gotten. It's hard for women to deal with the process of navigating buying an auto. He never made me feel uncomfortable throughout the whole process. the price was right so if you're looking for a good used car or truck go see Jim's Auto Emporium #@ 8390 Bataan Memorial E Las Cruces New Mexico.(575) 649-0468

Buying from this dealer really changed my car buying experience. There was no pressure. We found…read moreexactly what we wanted in excellent condition. We were honored to be the first buyer of a fully electric vehicle sold by the dealership. They helped us avoid having to buy our vehicle sight unseen and shipping it ourselves. They did the work for us and presented us with a beautiful used vehicle that has a new full factory warranty just as if we bought it new and at a GREAT PRICE! What nice people! Scott, who is a veteran by the way, and Chyna were delightful to deal with. This family-owned dealership does not carry any wrecked vehicles. They are dedicated to making buying a used car easy, reliable and fun! No pressure! Just like buying a car SHOULD be!

This has been a great car buying experience. The sales staff is attentive and very helpful. They…read moreworked with our difficult credit situation. I would recommend Credit Cars to my friends and family! Thank you Dan and Credit Cars crew!

I originally hated this place after the first car I bought. I got a really bad deal but I've come…read moreto realize I just need to be smarter about buying cars. I have been working on my credit but it's still not good enough for a new car. Friday, I went to purchase my second vehicle from credit cars, and my experience was so much better. The new manager Angelo, and Derek my car sales man made car buying a fun experience. They spent their whole day helping me find the perfect car for the right price. Bless their hearts, they went the whole day without eating just to accomodate their customers and I. I highly recommend buying from this car lot if you don't have the best credit and you have a trade in or a down payment. These guys will give you great customer service and are not typical pushy sales men. I will most definitely be back for my next vehicle!

Out with the old batteries and in with the new!! After…read morereading about Judy's Alzheimer's walk across the US at www.judywalks.com Justin at Sunset Auto made a very kind donation of a battery installation to get Judy and Carol back on the road! Thank you Justin!

After trying for weeks to secure rv batteries and installation without success, Justin & Sunset…read moreAuto rose to the call with a next morning install! Friendly, top-notch customer service! Thank you Justin!