Jeff is very professional and accommodating. Car was immaculate and in great condition. Makes…read morerenting a breeze - highly recommend!

I have to tell you that this car rental establishment is on time they are professional they care…read moretheir punctual. They make you feel comfortable and all I'm gonna say to Jeff and to Chris is that you can best believe I will be referring you to people that I do know who do ask me which place to go to rent a vehicle keep up the great work and know that you are the best. I thank you very much.

Needed a car out in the 'burbs for a few days and this one is located in the basement (entrance to…read morethe parking lot) of the Hilton Short Hills (literally across from the mall). The guy behind the desk was super friendly and efficient. I was checked out and had the keys to the brand new car in a matter of minutes. Solid rates and when I called to extend it one more day, it wasn't so bad fee wise. I'd definitely rent here again. Since it's one dude, just hope there won't be multiple people renting at the same time or there will be a back up. It's the 'burbs, so the chances of that are slim to none.

their airplanes were ugly and out of control, and they didn't even have any cars for kids! my kid…read morewants a car, and now she can't have one. This place sucks!

I traveled to Short Hills for business for about a year and a half and this Avis is the best car…read morerental in the area. Dominick and his staff are consummate professionals - not only reliable and consistent each week, but also go above and beyond for customer service. Whenever I was in a pinch (flat tire, change of schedule, etc.) Dominick came through to make things easier. I would highly recommend this Avis to family and friends.

This is the second time I get a car from Gogel this year. I…read morerented this car at my Dealership because I needed my car repaired. First time I got a car it was filthy. This second time it was not as bad, but still not clean. A couple days later got a low tire pressure and ran out of fluids in the car. Since I work 3 miles from where they are located, I called them figuring that since they serviced cars they might be willing to put the put the fluids in and put the air back in the tires. Instead of providing any customer service for their product, they recommend I either go to a gas station or drive back to the dealership approximately 45 miles away to get this issue resolved. I will not be renting from this company again.

Priced out a couple of places to rent a cargo van and ended up selecting Gogel located on Rt. 10 in…read moreWhippany. I was able to make the reservation just a day in advance, the paperwork was quick and smooth and lady at the front desk was really sweet. The van itself was virtually brand new and everything operated 100%. Considering the price and distance allotted I think Gogel is hard to beat.

Rented a car from this location that I paid in full prior to picking up. Upon arriving, they were…read morenot able to provide the car and proceeded to try scheme after scheme to find a way to get me to lose my payment to them instead of simply refunding me or giving me a different vehicle. Tim Cooney made several threats to me and Edwin Castelan was also a nightmare to deal with. All because they didn't want to admit the mistake they had made in double booking a vehicle!

OMG! Plan on spending your birthday at this location. They could not process 4 people, that's 4…read morecustomers in one hour! Horrible. Train these people at an airport where they learn to work at something other than glacial speed.Seriously, you can feel yourself age while you wait wait

Just an update...they honored my points after all. Very happy after this…read more I'm very upset because they've decided that they will not honor my rewards points. The only reason I rented the car was because I could use my points. I called AVIS to make the reservation they didn't mention any problems with me using my points. Also, when I picked up the car it smelled and was not clean.

This review is all about Patty Jepsen who reminded me what excellent service is all about…read more I'm a road dog of course, and I am accustomed to all the different flavors of red-carpet treatments with frequent flier miles, concierge levels and all that. Having been in sales and consulting for 17 years, there isn't much I haven't seen by way of perks. But a great deal of it is so much like free drinks in Vegas. The business has already calculated what it's worth to them to put you into some pre-defined slot of 'premium' service. What so many businesses don't understand is that all piles up to fungibles like coupons and discount card, free gambling chips or an extra bottle of water in your hotel room. A frequent flier above all will NEVER remember those things. We are entitled. And so after a few years everybody's premium service feels the same and not one lick of it feels special. And yet all these business keep mouthing the same thing - that it's all about a personal touch. They don't know what that's about, but I was just reminded. Patty Jepsen who runs, single-handedly I would bet, not one but two remote locations for Avis gave me that kind of service. How? Because she treated the business as if it were her business. And that's how I feel - that Avis is rather like a shell company that facilitates Patty to do what she does, and what she does is gets people like me the transportation we need. When I made my reservation, the Avis system didn't alert Patty until too late. So when I showed up, she was running things at the other branch. I hung around. She apologized and then explained. Her explanation was not an excuse, it was exactly what I would have done if I were in her shoes. She got me rolling. She gave me a discount and and upgrade to make up for the problem. She made sure that everything was right. But the thing that touched me was that she understood how she let me down and it was an embarrassing mishap. Not for me, but for her, because she wants to handle her business, and this kind of mistake is not business as usual. There was absolutely nothing fake, overly cheery, 'sorry but this is our policy' kind of crap from Patty. It was just - let's fix this. Let's get it right so you can do what you need to do. And that was her attitude. She *could* help me, and she did. And when she didn't know the answer, she found somebody who did and got that answer to me, pronto. So much of the service industry is crawling with people who say 'how can I help you' but don't actually know how, and aren't given the power to do so even if they wanted to. My experience with Patty Jepsen reminded me of how jaded I have become to expect that as the norm. Well, it is the norm. But now I know people can do better. I've seen it with my own eyes. I rent out of EWR because it's more convenient to what I have to do, but I hope everyone in New Jersey gets to know what I know about Patty. She gets things done, for me. That's what service is all about. And yes, that is as good as it gets.

They are super nice here. I was a bit late on my return due to work, but the owner worked with me…read moreso that I was not charged for an extra day. The lot is small, but they gave me a super clean brand new Camry. It still had the new car smell! (I almost didn't want to return it, haha.) All around it was a pleasant experience. P.s. It's a bit hard to find. Look just past the Napa auto parts, just before you hit the 287 overpass. Also, there is an Avis and Payless here.

My Enterprise rental on 7/1/26 was absolutely fantastic! From the moment I checked in, the staff…read morekept everything moving smoothly even though the place was buzzing with pre‑4th of July crowds. The car was spotless, drove beautifully, and got me to and from my meeting without a single hiccup. I genuinely felt taken care of the entire time. This experience was far better than a previous rental service I've used, and I left feeling impressed and grateful for how seamless the whole process was.

I am an Enterprise Platinum member, and my experience with the Morristown branch was one of the…read moreworst customer service experiences I have ever had. I had a confirmed reservation for a Chrysler Pacifica minivan and even received a call from the branch the day before pickup specifically asking whether a minivan was actually required. We clearly explained that it was essential for our son's college move-in. At no point during that call was I told there was a problem with availability or that Enterprise might not be able to honor the reservation. When I arrived for pickup, I was told there were no minivans available. Even more frustrating, the Branch Rental Manager later claimed that she had warned me the day before that a minivan could not be guaranteed. That simply never happened. Had Enterprise been honest and transparent during the confirmation call, I would have made alternate arrangements and avoided a last-minute crisis. What made the situation even worse was being told that my confirmed reservation could not be honored because other customers had allegedly reserved minivans months earlier, some dating back to January. I was also told that the minivans sitting on the lot either belonged to those reservations or could not be rented due to recalls. Standing in front of multiple minivans while being told none were available for my confirmed reservation left me feeling that my reservation simply did not matter. Instead, I was left scrambling on one of the most important days for my family and was ultimately forced to drive all the way to Lehigh Valley Airport to secure a replacement vehicle. This was not just a vehicle shortage. It was a complete failure of communication, transparency, accountability, and professionalism. A confirmed reservation should mean something, and customers deserve to be told the truth when Enterprise knows it cannot fulfill its commitments. What made this experience even more telling was the stark contrast with the Enterprise team at Lehigh Valley Airport. After being let down by the Morristown branch, the Lehigh Valley staff stepped up and delivered exactly the type of customer service I expected from Enterprise. They were professional, courteous, empathetic, and genuinely committed to helping me solve a problem they did not create. Their actions highlighted just how poorly the situation was handled in Morristown. Senior Management needs to investigate how this situation was handled, why I was not informed of the issue during the confirmation call, and why a customer with a confirmed reservation was left without a vehicle at pickup. Based on my experience, I would strongly recommend avoiding this branch and taking your business elsewhere.

Since I started using Madison Limo I never had any complaint because their service is just…read morewonderful.

If I could give this business NEGATIVE stars, I would. This business is run like $hit, from the…read moreowner to the dispatch to the driver. I hired them to drive my daughter and her friend (17 and 18 yrs old) to NYC Port Authority Bus station. NYC. NYC. NYC. NOT BROOKLYN, which is where the driver took them. Not only did he give my daughter his outdated, non functioning GPS to enter the address, he spoke little to no English. He pulled up to a GAS station in Brooklyn and told them "we're here", and then gave my daughter and her friend a nasty attitude when they told him he brought them to the wrong place. My husband and I got on the phone with the dispatcher/owner, who reassured us there wasn't a problem. Then, after speaking to the driver, he called us back and said when I booked the ride, I told him Brooklyn. Um...no. We told him NYC, as that IS where the Port Authority Bus station is located. After asking for directions from a lady on the street, the driver finally found the station, IN NYC!!! How can a company send a driver, who isn't familiar with NYC, who doesn't speak English and doesn't know how to program a GPS, to transport a minor?!?!??? Needless to say, when we told the owner we wanted a refund, of course he said no, that the girls arrived safely. The only reason they caught the bus was because Greyhound had a delay. Of course we are disputing the charge.