Horrible service. Booked a car, had a confirmation #, they even texted reminded me to get the car. I show up and ... no cars. Avoid this place like the plague read more

The service was a 10/10, they helped me got the car and made sure it was clean and ready to go. They are 100% understanding and will most definitely work with you if needed!! I definitely recommend coming here! read more

Horrible service Car broke down and they charged me for a tow Gave me another car less $ per day than the one I had, then charged me for the pricier car Been with Hertz 30 years Last few years it's been bad experiences I'm done read more

I'll never rent with Hertz again. Placed a reservation online, got confirmation #, emails, and texts. Arrived (via Uber) and the agent told me there are no cars and blamed ME for not calling first to make sure that had a car to fulfill me confirmed reservation. Finally got through to a human in their call center, who confirmed no cars and basically said "tough luck." So I'm out the Uber fare, and tip, and so far I've wasted over an hour. If you absolutely have no choice and have to use Hertz, I strongly recommend walking instead. No disappointment, ko sunk Uber costs, and no counter rudeness. There's an Enterprise around the corner. read more

Do not rent from here . They charged my for 6 extra days on a one day rental. They took my keys and stated I would receive an electronic receipt which is normal. Fraud!! Now they are arguing with me about crediting my cc. This location needs to close or turn over all the staff. read more

Rented a car through Delta Airline and when arriving at the airport went to Hertz rental and the lady behind the counter told me it was not there at the airport but down the roar at 11420 Airline Hwy a brisk 20 minute walk. well this is unacceptable as I am carrying luggage and I thought maybe she would have called the other place or made arraignments for me but no, so I went over to Enterprise and Rented a car instead. so much for Tom Brady's bullshit commercial. I also waited 30 minutes to cancel my reservation I will never rent a vehicle from them again. read more

Ryan is the man to get the job done! is the man to get the job done! He went above and beyond and made sure I got in the vehicle. I had reserved at a different location. with great customer service skills he really put me at and made it a smooth process. I'm actually thankful the other location did not I had. The customer service world needs more people like him as he was. The one I worked with. I do have to say the entire staff was friendly through my entire experience. 10 out of 10 would recommend. read more

DO NOT RENT FROM THIS LOCATION! My girlfriend received a call today that our reservation was canceled. The reservation has been made for months . We got a last minute cancellation. They did not offer to assist with another car nor were they apologetic. The person was extremely rude ! DOES NOT RECOMMEND read more

DO NOT RENT FROM HERE. Like others, I rented a car in advance. I get there, they don't have the vehicle. Hertz needs to close all locations in Baton Rouge since most of the employees have bad attitudes. The one at BTR airport is this exact same way. I never had this issue with Avis. read more

--STAR This Hertz location has been a Nightmare to say the least. Hertz for an unbeknown reason is ACCEPTING online reservations when in FACT they do not have cars readily available for your reserved pick-up time. I had made reservations online a week prior to my work trip and when I arrived Oct 19,21, I was advised by Erika that they had no cars available due to a shortage, I can get put on a list but she had no idea how long the wait would be. Now picture hearing this from a person having no empathy to your time or mission. She was extremely dry, dismissive and I can't forget rude. I tried going to other rentals and they had the same issue. Once I came back to her, I noticed she was giving out cars as they came to others who didn't have a reservation. She said her purpose is because I didn't put myself on a waiting list- knowing she has my contact information, and I was visible. This is the kind of treatment a VIP member at Hertz receives. Then it gets better. I get a car with two pebbles on the glass. Days later they expand and now I'm feeling uncomfortable driving with broken glass. I spent the ENTIRE day going back and forth with Hertz animated phone system trying to get ahold of someone to assist me to switch out cars and NO help. I know have to drive to the location on Nov 2, 21 and I see at least 15 people waiting around and I just knew they were experiencing my same matter. Now there are two ladies basically going off about the customer service and the incompetency of the entire staff with lack of care for their time. Then I see Erika again - breathe... I explain to her the glass situation and her reply is, "it's still drivable so you can either leave the car or get on a waiting list that will get you into a car no later than Thursday. I gave her my information. I decided to go to Hertz at the Florida, Baton Rouge location and their professionalism was night to day. They young lady took my information and said she would have a car for me in a few hours and she would contact me once she had the paperwork ready so that all I had to do was switch cars. It's 11/4 and nothing... I recommend for EVERYONE to make the solid reservations over the phone to a different location and just taxi there, it would be cheap and worth your mental state. This LOCATION is absolutely TERRIBLE and needs new management and NEW EVERYTHING. If you choose not to believe this long review - GOOD LUCK LOLOLOL you'll deserve it. read more

Hertz Rent A Car - Hertz - Car Rental Near Me - Baton Rouge, Louisiana

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DO NOT RENT from them! You make a reservation weeks in advance and when you show up to pick up the car, they claim they have none. This business is terribly run. Do not waste your time with them. Enterprise had plenty of cars, and we got one from them. Hopefully, Hertz will go out of business so no other customers get scammed. read more

I reserved a large SUV two weeks in advance to be picked up on Friday February 17, 2023, and returned on Friday February 24, 2023, from the location located at 11420 Airline Hwy in Baton Rouge. When I arrived, the counter representative looked up my reservation and confirmed the vehicle type. She then, proceeded to go into the adjacent room (visible to me through a large window) to speak to the manager who was sitting behind a desk. They communicated back and forth with each other for about 5 - 7 minutes before she returned and began asking me questions. She then stated that they did not have any vehicles. I informed her that my reservation was made two weeks in advance and if they didn't have any vehicles available, a courtesy phone call would have been nice. The PUNK ASS manager just sat in office, avoiding the situation and doing NOTHING to help resolve the situation. I finally requested that he come out of his office and speak with me. After, a FAKE and insincere apology, he offered to put me in the only vehicle available which was an older model, dirty, scratched up Nissan Armada that seemed to be out of service. I told him that old vehicle was NOT acceptable and informed him of the interior and exterior condition of the vehicle, and I was not accepting it. He stated, "the last renter did not have a problem with it"'. That comment was very UNPROFESSIONAL and should have NEVER been told to the customer. I immediately call HERTZ 800 customer concern. I gave them my Gold Plus President's Circle number and explained the problem with my reservation and lack of leadership and resolution from this location and the staff. After confirming my Gold Plus Rewards status, the agent offered me a sincere apology and began searching for a large SUV from another location. Within 5 minutes, the agent was able to secure a vehicle and it was waiting for me at another local Hertz location. The lack of professionalism, lack of customer service experience, combined with the lack of leadership at the Hertz Rental Car located at 11420 Airline Hwy in Baton Rouge gives Hertz a bad reputation. I've had more than 10 rentals from other Hertz locations in Baton Rouge last year (2022) and I have NEVER been treated so poorly and disrespected that I have from this location. I will NEVER attempt to rent a vehicle from the Hertz location at 11420 Airline Hwy again and I will NEVER recommend this location. The manager at location should be disciplined, retrained, and possibly fired due to his inability resolve customer concerns. read more

Booked a rental through a 1-800 number and was told that a passenger van would be available. Drove 20 miles to pick the rental up, and was informed that no vehicles were available. The counter representative was rude and unprofessional, and less than helpful. This company is in the business of wasting people's time and money. I would rather eat a boiled pair of cargo shorts than deal with these absolute morons ever again. read more

After being left in hold for twenty minutes I decided to come handle my business in person. Well, I was wrong to think someone would be here to assist me. Lobby is completely empty. There are two other patrons who say they have been waiting for fifty minutes. If this is any reflection on their customer service I'd have to say it's terrible! Don't waste your time here. Go to the Hertz in Denham. At least they take care of you there. read more

Hertz Rent A Car - Agents no where to be found. Left other customers in the lobby for fifty minutes. - Car Rental Near Me - Baton Rouge, Louisiana

Convenient location and friendly staff. My reservations have always been satisfied...sometimes with a different car than what I picked but a car nonetheless. That's more than I can say for other rental companies. read more

This place takes your $$ for rental, but doesnt have the car when you show up after your flight. Told me to wait until someone comes back with a car.....Scam at your inconvenience. read more

I will never do business with this company again. These people are the absolute worst. They changed the price on the vehicle and shortened the time. I sent my wife and they worked her over. Then lady was rude on the phone when I called about the change in time and extra price. I booked with a military discount and the lady somehow managed to "fix" the discount to make the rental overall more expensive. I asked if that was how they treat military and she was like, that's how we treat Everyone as human beings. Apparently all human beings are treated like the lowest scum for wanting to rent a car from hertz. NEVER AGAIN. read more

My daughter had made the reservation, at the 11420 Airline Hwy. location, for a van large enough to transport 7 while they were here for a visit. (the first visit in 2 years due to covid) Her husband works for a company that uses Hertz. He had called to verify that it was to be picked up on Monday afternoon 5/31, and it was ok to use his discount even if he was not present for the pick up. They didn't answer the phone for three days, and this office has no answering machine. So I drove over on Monday and found the doors locked, due to a holiday! We came the next morning early and I walked in. The woman at the counter tells me I have to wait outside in the heat for 10 minutes until they are officially open. Then she proceeds to tell me she will not honor the discount, and she wants to hit my credit card for $2000! So we had to drive two vehicles everywhere we went for 10 days. We drove to Houston to pick them up at the airport, then back to Baton Rouge, then to the beach in Florida, then back to Baton Rouge. Worst car rental experience EVER!!!!!!!!!! read more

Terrible customer service and NO consideration for people impacted by coronavirus. Extremely rude on the phone. DO NOT use Hertz.

The absolute worst attitude I've ever experienced in a customer service oriented environment in my life. I had purchased the additional insurance and then cancelled it a few days later. I was told I would be reimbursed for the 4 days I had paid for that I didn't used when I returned the car. A week later I was charged again for an additional week! When I called the lady said whoever cancelled it did not put it in the system and I wouldn't be reimbursed until I returned the car! When I asked if I could get MY money back sooner she said she would have to get her manager to put an override on it. After telling her that I wanted to speak with the manager because she was being so rude she said she was the manager? A month later I turned in the car and the same idiot was there telling me I owed MORE money for the additional insurance! After explaining that this was incorrect she looked and said oh yeh that's right. Well I can't put the override on here because my manager has to and he doesn't come in until next week. Wow!!! Thought she was the manager right? I will never in my life do business here again. Complete idiots with the worst attitudes! Please save yourself the headache and your money and do not do business here. read more

Never again Hertz at this location! Reserved a car over 24 hours in advance. It took the rude, evidently incompetent agent at the front counter over 50 minutes to finally check-out the car. She left the counter 4 different times of about 5 minutes or more each time to go outside and around the back of their building to "ask her supervisor a question." The first time was simply just to find the reservation. The second time was to check on a discount which was denied. Finally, on the 4th trip, a frustrated supervisor came in to complete the check-out. The agent then had the audacity to caution me 3 times that it was a 'brand new car' and only had x number of miles on it! Never once did they apologize for taking such an inordinate amount of time for such a simple transaction. In over 50 years of my traveling the world in my profession (I am over 70), I have rented an estimated 300-400 different cars in dozens of different cities, in as many states and in 5 different countries. I have never had such a poor and lengthy experience or such a pathetic excuse for a Hertz car rental company location as this one in Baton Rouge. read more

I had a pretty good experience with Hertz this past week. They picked me up from the dealership and brought me across the street to the office to get my rental. I had a few choices to choose from for my rental so I appreciated having options. The car I picked didn't have gas so the girl had to go fill it up. The guy who did my paperwork gave me a packet of papers but not in my name. Somehow an old friend of mines information attached to my information. I never had said person on my insurance policy nor rented a car with them so I don't know how that happened ( neither did State Farm nor Hertz...weird) I had to call my insurance company claims department to have them send over a completely new reservation in my name so Hertz could update their system. My car was nice however it was not detailed at all. I thought all new rentals going out were supposed to be filled up with gas and cleaned and detailed. My car was kind of dirty on the inside and had two other previous reservation papers in the car. This leads me to believe the car hasn't been cleaned of detailed on the inside for the past 3 rentals! Unacceptable, Hertz. There was some dust and dirt on all the floorboards and front and back seat. There was a stain on the drivers seat and a little trash and fingerprints on the mirrors. Anyways there was a few hiccups but overall the car itself has been okay. read more

Booked SUV online in Jan. 2016. Called the Hertz location the day prior to confirm and Hertz rep confirmed the reservation.When i arrived at the agreed time for pickup they said a SUV was not available for me then also wanted to charge me a $100 cancellation fee when i canceled. Why not call me earlier in the day and let me know a SUV was not available. Poor service will not use again. read more