Service was beautiful...had no issues with anything. Had my rental almost two months! Company went above and beyond!!! Thanks for everything

This is the # 1 store! The assistant manager CINTHIA CORTAZAR is absolutely amazing always goes above and beyond kind courteous. I'll never forget two weeks ago when I returned a car it was almost 7 PM on a Saturday and she was just making sure that everything went well because the manager Austin was out of the office for the weekend and she wanted to make sure when he came back on Monday that Austin had no loose ends that every rental person had a great experience you can really tell she loves her job loves what she does. The whole staff is amazing. I go out of my way to go to this location. It's pretty far for me, but they have the best customer service I have to put Virginia in this as well because I feel like she literally sleeps at this location. There isn't a time I don't go in that she's not there when I pick up a car when I return a car management Austin is just an amazing person all three of these people are such team players they all work together there's no drama they always go above and beyond for their customers to make them happy and even though it's a big company you're treated like it's just a mom and Pop shop. I love the ambience. Everything's always so pristine I can't say enough about this ENTERPRISE location to all the staff at 207 E. Main St. you are very much all appreciated for your hard work and always going the extra mile to please us customers and I will admit it I can be extra. I'm bougie and I feel like I'm treated like a Kardashian. That's the only word I could think of. read more

I rented a car in advance and the guy said the total would be $207 for the holiday weekend and when I stopped to pick it up they said it would be $300. more!!! I have no other choice but to cancel my trip. I will never get a rental from them again!! Ahole read more

No friendly staff in sight tbh. No greeting when i walked in, and on the phone they just hung up lol no thank you no have a good day just annoyed utterances and a dial tone. read more

Made reservation for a car at this location. I show up and they tell me they have NO car but have my reservation then proceed to tell me that I can go to another location to pick one up completely screwing up my timeline. I asked the front desk idiot if they could have another location drop off my vehicle at the location I made my reservation and she told me they can't do that. Completely unhelpful, completely screwed up my days schedule, unwilling to help in anyway possible and just stared at me like the dumbass she was. I rent from Enterprise almost every month and this is how they treat people. Never again! read more

The associate took his sweet time coming to check me in. Then we walked out to the van he checked the mileage and gas on the van that I rented. He got out and said everything was fine. We did a walk around and then I got in the vehicle. Looked at the tire pressure and the back left tire pressure was very low. I put air in it on my way home and within two days, it was back down again. Indicating there's a leak in the tire. I don't understand why this wasn't checked. Now I'm having to switch out the vehicle but refused to go back to that location and will do a location closer to my house that has better customer service. read more

Enterprise Rent-A-Car - Car Rental Near Me - Richmond, Virginia

I've used enterprise before, but never have I experienced this. My vehicle was totaled and had to get myself a rental, paid by my insurance. I had my rental for three weeks and I got a call from enterprise stating I was two days pass my day of return. They charged my card for three days total even though they said it was their fault and I was not going to be charged. They stated my session expired because it surpassed my insurance policy, but I get an email from my insurance today, I have until 2/08 to return my rental. I returned my rental and having travel issues to work, so this a HUGE upsetting inconvenience. I will be using another travel service from here on out. read more

I would give a zero if I could! Don't expect a vehicle from Enterprise even if 2 sites tell you yes and happy to help and send you 2 different confirmation numbers. Confirmation means nothing in there business. They promise you everything you want, just so you will give them a good review at the end of the call and then produce NOTHING! nothing! Stay away from Mechanicsville and East Main Store in Richmond VA......people rent for a reason.... like ke go to work, appointments and trips....apparently they feel, it really doesn't matter. Rebecca Cornell read more

Natalie at this location deserves a promotion and a raise. I have had some nightmare rental car experiences, but Natalie was the kindest, most informative rental car agent I've ever rented from. Thank you for a great customer service experience! read more

I showed up for a rental that I'd had for three weeks and was told there were no cars available. I immediately called customer support and was told that regional management would reach out to me quickly to resolve it. Every day for the last six days, I have been told this exact same thing. Their exact words were "I hope regional management reaches out to you soon." Hope? Are you serious? I have been passed between support reps and there is no sign that Enterprise ever would have been able to provide me with a car. I'm lucky that I was able to secure an entirely alternate method of transportation because otherwise I would have been stranded and forced to spend my holiday alone. Don't trust Enterprise. read more

Horrible customer service with manager on duty. Was told I could not modify my rental dates, was also told I could not cancel reservation and make new reservation. Manager was rude. I called cooperate who did not know why this manager would not modify or rebook. Seemed personal. I hope no one else is treated this way. Cooperate modified for me with no questions asked. read more

I had a very pleasant experience at this Enterprise. The employees who work inside are great and I've had some enjoyable conversations with them on the drive to and from the car body shop (book marks of my rental car teen). Lauren, Khalil, and Chip made this process super easy for me and were great to work with. Only docking a star because the guy who washes the cars is incredibly rude. He made us feel incompetent when we simply asked where to park. read more

Customer friendly and on time with your rental. The vehicle was very clean and smell fresh. The manager we very polite and helpful. The remained focused and professional spite the spike in calls and lack of staff. Everyone was helped. The new hires will do well for the company under his supervisor. Thanks greatly. Had issues with the tolls during my travel without the toll package and he was able to direct me to the division that could help fix what's needed. Yup, I booked my next rental needs for the next two weeks. Great customer service thank you read more

Today I turned in my vehicle for repairs, I was then transported to the enterprise location, once there ( even though my insurance was covering everything) I was told I had to give a 50 dollar security deposit, I reached into my pocket a handed them a 50, they refused it stating that they only accept plastic, I stated that the driver ( for their company) has left and I was on foot could I get a ride as I has no transportation to get there, I was told NO, so, me a 61 year old man was forced to walk 6 miles round trip to deposit the money so, that I could then get the car, once I returned I was told that tgey wereb't going to rent me a car because I got upset at having to walk that distance in 90 degree weather, leaving me stranded, its amazing a company that advertises tgeir concern for their customers forced a 61 tear old man to go through this treatment, I find that I now am banned from renting with them ever again, that's a good thing because not only are they right I will NEVER rent from them again but, as my reward I have rented from their competitor(s) for a MUCH cheaper rate and for a longer duration for the rental. Good going there Enterprise I wonder what you would think had I passed out during my trip to the bank for absolutely NO reason at all. OH, BY THE WAY the location that this occurred at?, 9401 Midlothian Turnpike Bon Air, Va. read more

Rented a vehicle to drive to and from NYC this week. I got ticketed and towed and they wouldn't give me the rental back because.... Enterprise rented me a car with an expired registration. So I got stuck until the morning using taxis and they finally dropped me a new car but without a GPS that I requested.... Total failure this round from enterprise - good thing I used the entertainment division this should all be comped if they want to keep our companies business. read more

While the employees are friendly, I have yet to be picked up at the right spot or time after at least 2 attempts. Also, it seems to take a long time to be assisted and finally get on the way. Otherwise, I like these folks and will continue to use them, especially over their competitors. read more

My last experience at 207 E Main St Downtown Enterprise was simply fantastic! Not only did they rent me a great, comfortable vehicle --- but additionally, Dwight T. provided exceptional customer service, got me off the lot quickly, welcomed me back expediently, and provided Enterprise's trademark "we'll come pick you up" lift back to work. It was a flawless rental experience that left me feeling truly valued as a customer. This location generally provides great service, but this one was the best! Thanks, Enterprise -- and Dwight! read more

With the exception of Claire, this location is awful. Pray that you never are transferred to the escalation unit. The woman who handles those calls is useless. She'll put and already frustrated caller on hold and never return. She has no concern for customer satisfaction. I have received vehicles that had no washer fluid. I have reserved a mini van, and received an SUV which did not accommodate the number of passengers. Enterprise please train your staff. Recently, my experiences with this location have not been good. It's not until I get Claire that my concerns are taken seriously and remedied. Keep up the great work Claire! read more

Very nice people. Took at impossible situation... a shortage of cars... and handled it with humanity, warmth and grace. Gave me a break on the price. I generally have good experiences with Enterprise. read more

My insurance company made a a reservation with them while my car is in the shop. The key word is RESERVATION, as in it is RESERVING something. I take a taxi to the location and they inform me they tried calling me. I ask what number, and it is incorrect. They then say they tried calling me because they have no cars available to rent. I laugh and ask why they took a reservation if they had nothing. They don't say anything. I then ask why they didn't call the insurance company back to let them know, and they say they tried calling me. I once again remind them that they found out the number was disconnected and not good, so shouldn't you have called the insurance company back to let them know so they can make me a new reservation? Once again, silence. I then ask them to transfer it to a different Enterprise location and they inform me nothing is available. Not one freaking car in the entire Richmond area? The lady wasn't even apologetic. What a dump. Screw this place and their rude employees. Go with Hertz! read more

Everyone at this location was phenomenal. They took care of and problem I needed resolved in a timely manner and provided excellent customer service. read more

I don't understand the enterprise company in general. I had rented a car. And I wanted to exchange it because of minor mechanical issues. I went to almost 5 or 6 locations and they all keep saying they don't have cars to exchange. Even when I asked I can take any cars that recently got return but they refused saying those cars needs to get clean up and wait till tomorrow which never heard of that. Crazy. This is a third time I went and it seems none of those locations want to give an exchange. Not recommend enterprise. read more

This has been the easiest rental experience of my life and the lobby music, Whitney Houston circa Bodyguard, is amazing. I will be back.

Wouldn't take credit card over phone. Renting for a family member. Horrible policy and attitude.

I have been an exclusive Enterprise renter since March of 2000 and have rented from them across the country. Recently, due to the weather, I had to rent a car for a one way trip home. Not only did I feel robbed by the unbelievable cost for a one way rental, but I was stuck in a crappy car that smelled, had almost no gas and no cruise control even though I had requested it. Next time I am stuck in Richmond, VA, I will pay for a cab to get to the airport Enterprise - they seem to care more about their repeat customs. read more

My recent experience went extremely well..I originally needed 2 cars but upon arrival there was a 12 passenger available, which was perfect. Customer service was very good. Van ran perfectly. And the price was just right. read more

The 2-star rating is a surprise because in the past this location has served me very well. I often use this location out of convenience and have always had excellent service until now. I think they are simply short-handed, as well as short on cars during the week. I reserved a vehicle a week ahead of time and was asked to be picked up at my home. I had to re-adjust my trip plans because they were almost 2 hours late picking me up, and did not call before arriving. Further, when I finally arrived at Enterprise, not only did they not have a vehicle ready, they did not have the type of vehicle I had reserved a week prior. Owing to my strict trip itinerary (which I could not change and was already late on leaving), I was forced was to rent a vehicle with poor gas mileage (which nearly doubled my fuel budget for the trip). Their excuse was that they were "real busy and had a lot of walk-ins". While that may be, however, it does not justify that fact that you did not communicate with your customer that you were going to be extremely late on pick-up and that you did not hold the vehicle that was reserved a week ahead of time! I know how the business works; you have to plan ahead! Cancellations often occur, but you can always call a customer to make sure they are still on schedule to rent before deciding to give up a reserved vehicle to a walk-in. Repeat customers are valuable; you should strive to keep them. read more