This place was really great: I needed a car at the spare of the moment and they were there for me. The staff was really grateful and helpful. The manager Tony Williams and his staff makes this place my go to whenever I'm back In town! read more

Despite all the negative reviews, I actually had a decent experience here. Was collecting a rental after our car was hit and in the shop. The Enterprise works with our body shop (Brenners) so all of my transactions were handled at the shop itself, not the Enterprise. Employees that I talked to were friendly/ helpful. We specifically requested an EV since our car that was hit was an EV. They warned that they don't have a lot of those, but they were actually able to get us one (Nissan Leaf with 11k miles). Car was clean... a bit scratched on the outside from prior terrible/ careless driver(s), but no complaints. read more

What a great staff with great cars! We needed 2 cars due to a tree destroying our cars. They worked excellently with our insurance company and even gave us a reasonable rate after my insurance ran out. They made everything stress free. We would definitely use them again. read more

We had to get a rental after getting into an accident. At first the car we were given was dirty. I expected more from Enterprise considering their mission statement about cleanliness. Danny Okai got me another car but it was much smaller than we were used to. I called him and explained that we were going to need a rental for almost a month, were going on a long road trip, that I'm tall and have a bad back. And I asked if he could find me something bigger. He was able to get us an upgrade and we are so happy. The guy never got upset or frustrated with our requests. Really has a "what can I do to help" attitude and should be rewarded (or upgraded) as an employee! It's awesome to actually find reps who really do their best. I'll definitely be back if we need another rental. Veronica read more

Everyone I encountered at the Roselle Park location was so nice. I was there a couple of times to swap rentals out due to better availability and there were no issues whatsoever. Thank you for being so professional and courteous. read more

first time renting a car from this location and was giving the worst car I've ever rented! Started vibrating once I got up to speed on the highway. I could feel the transmission sliding forward and the braking was very poor. 2019 Cherokee was using a lot of gas! I spent a good portion of my 4th of July at an airport trying to switch out the vehicle! These cars are supposed to be inspected and serviced before renting out! Cost me time and money! I waited all day for the manager to call me for a resolution and the call never came! Another example of poor customer service! read more

This was wrost experience the customer service with Oscar was terrible he does not belong working with customers he is very arrogant he speaks down to female customers he is very rude you should let Oscar know with out customers he has no job and considering the covid he is lucky he still has a job. read more

Worst car rental. Every car they tried to give me smelled like smoke. I had to keep demanding a different car and the only one left smelled of pot. So basically I was stuck for 13 days with a car that reeked of pot. Then when I go to return it they say the floor looked dirty with grass and wanted to charge me $250. I was told by one of the gentleman that works there as the person walked away from the counter that they are trained to say things to charge people for extras. Awful company and service. read more

This was an absolutely awful experience. When I came to get my rental ( from an accident caused by another insured driver), they had already canceled my reservation?? I still do not understand why, the inconvenience of creating another reservation, while there, was unpleasant to say the least. The cars were disgusting, one with a hole in the mat between the gas pedal and brea brake pedal so my shoe would get stuck. Finally returned the rental and I was told I was given back my security deposit. I still do not have it and will have to argue for that as well. I recommend a different enterprise if necessary for your rental needs. read more

Will scam you into paying for extra coverage if not necessary. If you have full coverage through your insurance company do not pay extra fees for "rental coverage". read more

What a tiny little office. I guess I don't visit many car rental places outside of airports, but I was expecting more. I wonder what this place used to be. The staff is friendly enough. There's not a lot they can do in the store, though. It's very much an "order online, come in and pick it up" style rental place. I wouldn't even classify the workers as salesmen, which I've come to expect from rental places, trying to up-sell you on every option they have. These guys are just looking to get you out of their store as quickly as possible. Something I can actually appreciate. read more

Great customer service, Carlos and the rest of the staff are always very helpful and professional. I will continue to use the Roselle Park Enterprise for my car rentals. @afruitfli read more

I may sound a bit biased because this is my local Enterprise RAC office.......but I have to tell you, I've had many experiences with many different car rental businesses and they are by FAR my favorite of them all. The staff is very friendly, always smiling, genuinely happy to assist you and hardly ever say no. They represent the brand and the business well. I've recommended quite a few people to them, and every single time, they've not let me down. Even when I go into the office and there is a face that I've never seen, it's like they were there all along, fitting right in with the experience. Thank you to Carlos Prieto and his team of well trained, able-bodied, genuinely caring individuals. I appreciate you all!! And thanks to Marty for all the pick-ups and drop-offs! read more

THE WORSE EXPERIENCE - Roselle Park Location! They have contracts with several insurance companies which is I am sure how they stay in business. The nerve to have a slogan that says, "Treat their customers the way they should be treated." I guess that means like crap. The female I spoke with was horrible and clearly did not care about keeping customers as she put me on hold mid-sentence after stating she does not have to help me. Then a male came to the phone and was less than honest and too said let me give you another Enterprise to go to. NO THANK YOU! I'd rather pay more money than to ever patronize Enterprise Rent-A-Car ever again, via insurance reimbursement or other. read more

I had a great experience with 2 professional non-discriminatory people at Roselle Park,NJ suburb location there at their ENTERPRISE. My cousin file a complaint with 1 ENTERPRISE in a different area,who LIED,saying,,"cars were avail."we get there? Nope. But worse, the other enterprise in same county, did not only lie, she give the car to a white (business type-of older)lady(and man)and my fam-member who is a latina-hispanic,felt discriminated against,also the employee said something i shall NOT repeat here. Her civil rights lawyer said she has a great claim,so time will tell. You're not allowed ENTERPRISE to be a racist and or discriminatory for some one hair color,or race,or overweight et.al, so we went to a diff 1 and made it fine,thanks to ROSELLE PK.,Enterprise. My cousin,with the"other union county,Enterprise,she has it all on recording,sure do and it will the lawyer said,help any suit of this kind. She even record it,so this is helping with her complaint,feasibly a lawsuit,yep. But then,we find a non-discriminatory one in roselle park near a close friend of mine,from suburban residential area of cranford/linden,nj. the friend told me go to THIS one. We were glad we did.NOW for again the GREAT experience after this hurtful experience, involving my hard working cousin who really needed a rental. Roselle Park Enterprise is 1 of the few best rental places in union county,feasibly all of nj,ny,pa,tri-state,and here is why everyone: First.. it is a clean place,great area,nice office,great location. I was happy to see the car i receive as my cousin was spotless.(Even if not on the outer,it is ok,i focus on the inside,clean, A/C heat work i was happy as my cousin. I am 1 who can easily wash the outside(lil dirt on the bumper tire area) 2nd: mgr.name was jamel or jamil, QUITE professional NOT rude,when i had to help my female cousin out to rent a nice van/suv. Even with a DEBIT VISA you're able to come here and rent a nice NEW car, hers was a year ago new and or only a yr.old 2013-2014 beautiful inside and out,she was happy. I was refer here by a local inden,cranford family i know well, and we were happy. I had even went back with her,put key in the drop box,(after hours)she work 2 jobs,school et.al, and everything was A-OK, and JAMEL even called to ask us,how was the rental etc.;hence, we all will again rent from ROSELLE PK., ENTERPRISE, for EACH 1 of our rentals whenever warranted. No discrimination,as "some places are doing this illegally,so if this happen to you?File complaint." Great help is hard to fine,whose professional,mature and funny personality,just a nice woman she was, i remember KIVA well. Great employee and Jamel. - I am also a fan of the lady i first talk to either "keya or spelled KIVA." So professional,friendly and that is what we look for when dealing with customer service,or mgr.trainee and or a manager. We WILL recommend this location and will be renting again for a family reunion,come August,before summer's end. Peace. 1 read more

I have been renting from Enterprise for over 15 years. Years ago was happy with the great Customer Service. The past few years I have been renting from the Roselle Park NJ office. The service in the last few years are awful.The cars were not in good condition, dirty on the inside. Did I mention the horrible service.They ignore your calls or keep you hold for a good period of time. The explanation for charges don't match up, don't make sense. The car was low on oil and needed service. Aren't these cars up to par before you rent them out to people? I can't say this for everyone who works there but most of the people there are unprofessional and quality completely down the hill. If you like renting Enterprise cars...go any where else. read more

I came in less than 24 hours after an auto accident that totaled my car and had me very stressed. Enterprise worked with my insurance company to have me in a rental immediately. The staff is energetic and acknowledged me as soon as I walked in the office. I was in a car in less than an hour. There were some problems with the tablet the rental associate used and when I returned the car (I had it 4 weeks during the process of accident-to-settlement) there was an enormous charge that I had not authorized. Within one day, the assistant manager, Jamal (I hope I spelled his name correctly!) had the charge removed from my bill with a smile. He treated me as though I was the most important person in the world. I am setting up a business trip to Tampa for early in 2017. When I reserved my airline, I rented a car. The rental company? Enterprise. THANK YOU JAMAL!! read more

Used this place many a times for rentals. Good selection, courteous staff and even gives rides to and from auto shops.

Nice staff, Very accommodating. Danny is very professional and makes sure you leave their office without any kind of doubts regarding the rental process. Strongly recommend asking for him when time comes to rent a car. read more

I have been renting from Enterprise for over 22 years. I was happy with the great Customer Service. The Past three years I have been renting from the Roselle NJ Office. When Carla and Carlos were there it was Great but the last three rentals have been horrible, Bad Cars, Horrible Service. They ignore your calls or keep you hold. When you return the car it takes 3 days after numerous calls for them to send you a receipt. I got a car with expired registration, one low in Oil and one with broken seat. Reallyyyyyyyyyyy what happen to taking pride in satisfying customers. Change your advertisement. read more

Rented a car from here because my car was in an accident and this is where the insurance company sent me. I signed up for collision insurance when I rented the car. Car repair took much longer than expected, and midway through the rental I called to cancel the insurance. Enterprise employee Jada told me that Enterprise could forgive $360 from the insurance bill in light of the extended repair time. This was a lie. Enterprise did not forgive the bill, rather they just applied money that I had asked the repair shop to pay to cover the insurance since the repair took much longer than expected. Management at the location, regional manager Melvin Robinson, and Enterprise national completely unhelpful in addressing this issue or even reaching a fair compromise. Enterprise says that they value honesty and integrity but instead they lie and refuse to accept responsibility for it. read more

I usually have a good experience with this company but this time was awful. I was charged for days I did not have the vehicle... and was told there were signs on the door and on my "emailed" rental contract that stated cars returned after they close would still be charged. What business closes at 1pm on Saturday's? I asked to speak to the manager. She said I am the acting manager (Jada) I told her I don't have money to waste I would have kept the car if I knew I would be charged for it. She refunded me one day of $44.05 and I still loose out on $44.05 for the other day. This is usually my go to place to rent vehicles... I definitely have to reconsider doing any further business with them anymore. I am very unhappy with the customer service this time around. read more

I rented a car for two weeks. I was picked up within a few minutes of calling. Sticker shock: When they run your card to prepay THEY ADD AND ADDITIONAL $250.00 SECURITY DEPOSIT, but the $250.00 charge is removed when you return the car. Nobody tells you this when you make the reservation. So, after careful planning and budgeting this trip my card declines! I call MasterCard and I'm now $23 over limit, so I request a limit increase. Declined. It's Saturday. I can't make a payment over the phone because I lost my debit card the day before I left home. All I can do is to go online to make a payment that won't post until Tuesday. Then the nicest thing happened. Brian (?) said, "Just $23?" He overrode it and in a few minutes I was sitting in Hyundai Elantra and my vacation was saved! Two weeks later I returned the vehicle and $250 was credited to my account. I will come back to this store the next time I'm in New Jersey, but I would have given a better rating had I not spent 30 minutes in angst. read more

It's rental car place so I don't go in with real high expectations. The service was excellent, the car was certainly adequate. My issue is with the overall system itself. You are told that you have an allotment of $$ that is covered by insurance. You are given a price quote from Enterprise. My allotment was $20 a day. My car was $22.49 a day. I used the car for 11 days. 11 X 2.49 + tax = .... $105!!! Why? Oh, some domestic security fee and some other driver's license fee. So, I went from $2.49 a day to about $9-10 a day-hidden fees that nobody tells you about. Again, it's the system, I guess, but a company cannot get 5 stars when the bill ends up 4 times more than anticipated. read more

My family, clients & I have been renting from Enterprise for over 20 years at the Roselle Park location. The service was extremely slow and horrible when I went to pick up my car. The workers, particularly "Danny" are unprofessional. Furthermore, BEWARE of the fraudulent tactics of attempting to pin damage on you which you did not cause. The vehicle I drove was in horrible condition when I picked it up (my fault for accepting such a vehicle.) I drove the car a total of 7 miles because I was able to borrow a friend's car and when I returned they attempted to pin damage that had been there prior on me. Much to my chagrin, "Danny" who was the agent who rented the car to me marked the damage on a different location of the front of the vehicle when I arrived to pick up the car. Then when I called to complain it took several phone calls before the regional manager "Dave" called. After speaking with him wherein he advised that he would call me back after he looked into it, he never did. I have called him several times and he never returned my call. DO NOT GO TO THIS LOCATION or USE ENTERPRISE....THEY ARE HORRIBLE. read more

Jamal in the Roselle Park NJ office is a true professional. He gave great service when he started over a year ago. He continues to give the best Customer service. read more

opening at 9 on a Saturday is a joke and closing at 1? went to drop off a care that my insurance company (nj manufactures) only uses. I walked in and it looked like a free clinic in new York city. 20 people in a 20x20 building 2 people working, a total joke just to drop off a little shitty care. walked outside and saw a nice girl that works there, she said give me your email and I will email you your receipt, wow thought I hit the jackpot, needless to say never got an email,here we go gotta call my credit card company to contest the 250 deposit. CRAP TOTAL CRAP. read more

I have had good experiences in the past with this Enterprise agency. This time however, not so much. I needed an suv for a one day trip to Atlantic City so I went in and asked for a quote. I was quoted a price of $130 with tax. I asked if I could book it at the time and the employee told me that it wasn't necessary and to come in a few days before the trip. I did just that and was quoted a price of $150. When I mentioned the previous quote they took off a little bit and it came to $142 with tax. I returned the vehicle that night with exactly the same amount of gas that I picked it up with. Two weeks later I receive a call that they want to settle my account. I am now told that I owe them $169. When I question this I'm told that I went over my allowed mileage. It would have been nice if when I repeatedly mentioned that I was going to Atlantic City they would have mentioned a mileage allowance instead of just saying that I had to have it back the following morning. When I mentioned that to the representative that called me, I will admit that I was somewhat annoyed, he outdid my level of annoyedness and rudely told me that I should have read the contract. I guess that I will have to use the Union office next time where my biggest problem is that they are TOO nice! read more

My husband and I recently had a car totaled we rented a truck for two weeks no problem. Once my husband returned the truck I realized we left our glasses in the armrest. He immediately reached out to them they informed us the renters husband had the car. But, was positive something was left in the car. The manager said ok we will let you know as soon as possible. The front desk young lady called my husband to inform him they had our glasses and that her Dad rented the truck thankfully. We go in to retrieve them and they are gone everyone remembers them sitting on the cabinet now they are nowhere to be found. The manager takes a rather casual attitude about it them being gone. We literally sat in the waiting area for 2 hours this morning. Carla never return to give a update of her review of the camera video. It's totally obvious someone who work in the roselle park location stole them. Why is it taking so long for the DM to get back to me about the status. We are a preferred member at Avis and should never have gotten comfortable. Why when a customer return something it was not put in the Manager locked office, desk or safe? What do it say about a company when it employee's steal knowing the customer was notified. This has truly left a bad taste in my mouth and I can't say it enough. read more