Another location didn't have any cars so I went here. Aaron made sure I was taken care of and got me not only the car I needed but the car I preferred. Great customer service. Will be the reason I'll come back to this location next time I need a rental read more

Nope. Keep your money. Go anywhere else but here. Had a rental for 2 days and they took 2x the money I paid over 2 EXTREMELY small dents on top of the vehicle. Will never come here again. read more

The Enterprise Rent-A-Car on North Mays is remarkable. Extremely good customer service the vehicle they gave me was clean and they explained the car rental process to me. They even had a car to come pick me up from my house and take me to enterprise when I dropped off the car they gave me a ride home. The staff was spice and friendly, courteous and polite and knowledgeable about the vehicles that I was renting from the inspection when I picked up the car to the inspection when I dropped it off they were very friendly and explained the entire process to me . read more

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I walked in and was immediately greeted by staff I'm less than 15 mins I had my car And was driving away The people I had contact with were nice and polite The music coming from the washing area was pretty vulgar -it was loud It was overall a good experience read more

I understand card policies, but the lack of customer service here was disappointing. When my card had complications, staff offered no guidance, alternatives, or effort to help--just a flat refusal. A little professionalism and basic assistance would have gone a long way. Would not recommend if you expect support when issues arise. read more

Nothing they are thieves beware when you take the car back they will make stuff up like ooo you have a scratch or hit Bs there integrity has gone down. read more

It took a really long time but luckily I didn't have anywhere to be. Thought it was odd no one was greeting anyone that came in and we all kind of stood there waiting to be helped. There were at least 5 people there but somehow it seemed not as efficient as it could have been. A lot of people were waiting in the lobby. read more

Extremely unprofessional experience with Sid. Am currently going through corporate to rectify it. I do not recommend using this Enterprise location. There are better ones in closer proximity, or, it's probably wiser to use an alternative company. read more

To Evette John and the Enterprise team - I want to personally thank you for the best service I've ever received. I had just had a baby when I came in after a USAA wreck claim, and with everything going on, the last thing I needed was extra stress. My insurance tried to make me pay more for my rental, but Caryanne and the ladies at Enterprise were phenomenal. They stepped in, were more communicative than my insurance company, and truly went above and beyond to make sure I was taken care of. Their kindness and professionalism made a difficult time so much easier. I can't recommend this team highly enough - Enterprise is lucky to have them! read more

Great customer service from this location. Prompt service by the staff when I arrived. Molly was the employee that helped me the most. When I arrived to pick up my vehicle they unfortunately did not have the specific type of vehicle I needed for an event. She was quick to start making calls to locate what I needed and found one at another Enterprise that would be on my way to my destination. The swap process was seamless and I was back on the road in no time. read more

Summary of My Experience: * It took over an hour to pick up my reserved rental, despite only three customers ahead of me. * The branch manager, Ived, was very rude to another customer who was trying to pick up a replacement vehicle for his original rental, which had broken down. She told him and his family they'd have to wait until closing time (several hours away) before she'd check availability. * I inspected the vehicle, checked the gas, and set off. * While en route to McAllen, TX, I was stopped by law enforcement. * The officer informed me that the registration on the vehicle was expired, and the license plate didn't even match the vehicle! After about 45 minutes, I was given a written warning and advised I might be stopped again if any other officer ran the plates. * I immediately called the rental location in Round Rock, leaving a detailed message with an employee named Alyssa. I emphasized the need for a manager to call me back so I could be transferred into a legally compliant vehicle. I provided an additional contact number to ensure a response. * Upon reaching McAllen, I contacted the local Enterprise office. They were unable to find a replacement vehicle until later in the week, after I was scheduled to leave. The employee, Johnny, tried his best to locate a solution, even calling airport locations, but unfortunately had no luck. * Despite receiving four texts reminding me to return the vehicle, I received no return call from the manager regarding my urgent situation. * When I returned the car, there were over 15 customers waiting, with only one person at the desk (who I later found out was the manager). A woman came by to collect keys, and I handed mine over. * She returned a short time later, asking me to sign the invoice. I explained that I would not sign it until I had spoken with the manager, as I wouldn't be paying for an illegal rental. She tried to usher me outside, and I explained the license plate issue again. She checked the plate and claimed it matched the contract, but I showed her the written warning. Finally, she verified the issue, and they canceled the rental charge, which I appreciated. However, I expressed my frustration at not having received a return call and being left to handle this situation alone. She mentioned her team's lack of experience, which I felt was inappropriate under the circumstances. * I also reached out to the Area Manager, Janelle Arnold, leaving a voicemail almost a month ago. I have received no response. * I posted on social media and tagged Enterprise. They responded quickly, asking for details and promising someone would contact me. Unfortunately, no one followed up. Key Takeaway: Always check that the license plate, color, make, and model match your rental contract. I work for a fairly large company with offices across three states. Enterprise has long been our company's preferred rental provider. However, given this experience, I'll be selecting a different provider for future rentals. I've also shared this experience with our travel team for them to consider other options. read more

Enterprise Rent-A-Car - WRITTEN WARNING - WRONG LICENSE PLATE ON RENTAL CAR! - Car Rental Near Me - Round Rock, Texas

Always the best experience. Glad to see new faces. Colten was a Rockstar this morning with his customer service. -Rashelle Rolle

Terrible. Stay away at all costs. They rented us a car with bad brakes and took no responsibility when informed. One excuse after another about why they wouldn't do anything about it. The representative on the front desk was rude and unhelpful. Uncaring that we could be injured in an accident due to their incompetence. I will never understand why these companies keep these a-holes on the payroll. Follow up: in spite of being told we would be contacted, the location is now closed. What service! So we are left with a vehicle with bad brakes( which we will take to an independent mechanic to have the brakes checked. ) This place deserves all the bad reviews it is receiving. read more

Don't waste your money or time at this place seriously. They will lie to you to get you in but the rules are always changing. Wasted so much time here. Please just rent somewhere else!!! read more

Never rent from here! Ever! They will leave you stranded with no car while your car is in the repair shop. I was trying to look for a cheaper rate (because my insurance was asking for it) since I got the vehicle but nobody was able to help me then they said a manager would get back with me to make that switch and what she does is she acted like I was going to get a better rate/vehicle but because they have ran up my credit cards I was short $200. I tried calling my mom for the extra money and she would not wait til she got there or take the payment over the phone. She's just mad because I called her a liar because I caught her in a lie!!! After she tried to call me a liar from her assumptions. I realllllyyyyyyyy hope she gets fired and I will escalate this to headquarters because to leave someone stranded THAT IS WILLING TO PAY OR MAKE A PAYMENT ARRANGEMENT IS NOTTTTTTTTT OK! Then this B**TCH called the police after I did and she placed a criminal trespass order on me. I have NEVER experienced such horrible customer service!!!!!!!!!!!!! This is the type of stuff that starts gangs and wars. Not saying I'm going to retaliate but she needs to be HUMBLED. And this is the manager we're talking about. I could go on and on and on. *****Reached out to corporate, have not received a response. Meanwhile I'm fighting with my credit card company because a credit limit increase is the only reason they were able to take $1,500+ from me. Trust me I don't mind paying for ACTUAL AND FAIR SERVICE. Especially when I know I'm going to get reimbursed but why tackle on all these unnecessary fees and REFUSE to get me into another car. Now I can't use my credit cards , have no rental car WHILE MY CAR IS BEING WORKED ON, and am starving.. read more

I had great customer service from Sidd. She was attentive and greeted me with a smile and a sense of urgency. This is what I am talking about when it comes to the pain of having to have a rental for 4 weeks! Thank you Sidd! read more

The greatest Enterprise experience we have ever had. Austin was extremely helpful and had the best attitude! Will definitely make it a point to rent from this location again!! read more

Sadly, after what is going on a year of what i feel like has been absolute torture on my end, and, after reading review after review I genuinely feel as if its the head of the company's fault that these locations, customer service, escalations department, their branch headquarters, their area supervisors and their claims department run things the way they do. I am seriously dumbfounded with how this whole issue has been treated, especially with the severity of the issue. First I was not the person on the contract and after speaking with the area manager I learned they should have never spoken with me from the beginning as sensitive and financial information were given on those calls. However, till this day I can call escalations, give the rental agreement number and have them email the copy of the invoice to my personal email without my husbands authorization and with it not being the email on the contract. Without saying to much, i will advise this whole incident happened all off taking a vehicle in to remove the extra coverage they offer when I had already spoken to several agents to confirm the entire process. I was advised all we would need to do would be taking in the vehicle, have them inspect it, and they would simply remove it(they never mentioned anything about any payment.) Well lets just say thats not how it happened at all. They were advising we had to make a payment to remove the coverage. We explained thats not what we were told and we were advised everything would be CLOSED OUT the FINAL day the vehicle was returned. Even with them requesting payment we advised we would be more then happy to make it however we were unprepared and did not have my husbands card and would have to either make it on my card or go get his card. Which they advised we could not take the vehicle any longer until the payment was made, however they were going to let us take the vehicle to put gas in it. After trying to work with them on making the payment, I requested she speak with the GM to see what could be done as we were misinformed. Thats when everything went downhill. I will advise I was approached twice by who i believe to be the GM as he provided a false name (verified by their escalation dept and another agent at the branch) but one of those times resulted in a injury that led to a permanent reminder from that day and constant issues I deal with daily. I will say i have spoken with their claims department but its actually insulting with how they run their services or speak to you. Their area manager has yet to advise or speak to my husband even once (the name on the contract) that he was placed on the do not rent list nor does he return any of his calls. The day I spoke to him a couple days after the incident, he advised me of the overall do not rent list and advised the reason, which involved me. It wasn't until recently speaking with a sister company and finally getting their do not rent list customer service number, that i learned quite a bit that was added on to it, Which now involved my husband which the area manager never even advised me of and yet again has failed to advise my husband of "which are all false." To say i have exhausted all options on attempting to reach corporate and keep this incident from being put out is a understatement, however it seems as if all the control stays well below corporate. There is so much more to this issue and its so sad to think about how many people they have possibly done this to who have not told their story. At this point this company needs attention and if corporate really cares about their customers and brand something needs to change. read more

We rented a Dodge mini-van for our 8 hour trip across Texas. The car was comfy and spacious, but the windows inside were covered in hand and finger prints- it was honestly disgusting...especially during a pandemic. On the way back home from our trip, the dashboard informed us we needed an oil change. My husband was told he was going to be a given a ride home after returning the van. However, after waiting over 30 minutes, he just left and got an Uber home. This time of year is probably really busy for them. I hope next year they have a better system in place for the extra customers. Driving dirty cars after strangers is gross. read more

Enterprise Rent-A-Car - Dirty windows from the inside - Car Rental Near Me - Round Rock, Texas

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If I could give a zero star review I would. We reserved a compact SUV to pick up at 10am, we are traveling with children so needed something ideal for a family but, they gave our car to someone else and promised us 3 other cars that they ended up giving to other customers. After an hour and a half of waiting we finally get into a truck with an extended cab so very small on the inside we have a newborn and could barely fit without my knees pressed against the dashboard. Very disappointed. Won't be going back here. read more

We rented a minivan for two days to accommodate 6 adults. We got there and check in was quick and easy. We were able to use our points to pay for it. Return was also quick. read more

Atrocious customer service. I rented with enterprise twice in the last week and 12 times this year without any issues. Some moron in risk in the Austin area said I couldn't get a car because of an incorrect out of state license...when every other enterprise said it was no problem. The reason it's incorrect: because I got a renewed license within the last 30 days. Rent literally anywhere else read more

They tried to charge me $175 for a detail fee because they're too lazy to do their own vacuuming. That was from a cooler. They should have put me in a comparable SUV via my insurance claim and got upset I treated it like an SUV. They should be glad I didn't take it off roading. read more

Enterprise Rent-A-Car - Before vacuum - Car Rental Near Me - Round Rock, Texas

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Staff is incredibly rude and more often than not unprofessional, and that's if they even know what they're doing. This attitude coupled with the unprofessional demeanor shared by the employees makes the entire engagement uncomfortable. If you're going to rent anything go literally anywhere else, a rodent suited up with a tie could provide better customer service. read more

Our car is at the body shop. State Farm Insurance told us to pick up a rental car. Worst experience ever, the manager was running around slamming car keys on the countertops. The new employee decides that we have to give him a credit card. So, I rush home, get the credit card, and rush back before they close at 5:30 pm. The new employee takes my insurance card and driver's license but never uses the credit card. So, why did I have to rush home for the credit card? Then the other employee told me they would NOT rent us a car no matter what we did. He then turned out the lights and locked the doors while I waited for my daughter finish changing the baby's diaper in the bathroom. I had to stand there in the dark while the employees stood around whispering on the other side of the store. read more

This location has screwed me over before I can even get a car. I called earlier last week to rent a car. They told me to wait till Friday and we scheduled an appt and even for a shuttle to come get me. Friday rolls around. I hear nothing so I call and no one answers the phone. From 3pm to 6pm. I made phone calls trying to get to there. Today now the next Tuesday I called for an hour straight from 1:25pm to almost 2:30pm. No answer the whole time. Finally when I get connected they have no cars available and their excuse from the manager is they get 100s of calls a day so waiting for an hour to even connect with the store is normal. They can't even be bothered to check availability for other locations since they are "the hub". This is ridiculous and now because of them Im losing money on my job. The least you can do is answer the freaking phone when you have customers who have appointments read more

Staff were friendly during pick up and return. My rental car drove great during my trip. It would have been a better experience if I did not have to clean finger smudges and streaks from all windows. I'm not sure if the vehicle was cleaned and sanitized as advertised per their Covid Complete Clean Pledge. Also, do not depend on them to drop you off. I waited 30 minutes before finally getting a Lyft. read more

If I could give this company less than one star I would. I had a reservation set up through the insurance adjuster for the Enterpeise on Mays street in Round Rock, TX. I had my husband drop me off only to find out they unilaterally moved my reservation to Taylor, TX without calling me or notifying me. Taylor, Texas is 20 miles away from me. I called the insurance adjuster and they verified the reservation and location in around Rock, TX. So I was left stranded at Enterprise. They are unprofessional and rude. They did not even care that they screwed up the reservation. read more

Cold, Transactional, & Disorganized. I rented a car weeks in advance but when I arrived they didn't have a rental for me. They said it'll be 3 hours before they get one. I went home and got a call 5 hours later saying they had a car. Do not recommend. read more

After having to wait outside in the heat for an hour to return a vehicle I was informed that in the back of the large suv (that I had to get to haul things) there was "sand" - actually just loose dirt. And that their vacuum wouldn't get that up (even though I practically brushed it out with my hand) Tried to charge me 120.00 for light vacuuming of the back of an suv. Go phuck yourself enterprise read more

Enterprise Rent-A-Car - Car Rental Near Me - Round Rock, Texas

Disgusting excuse of a business. Someone hit my car Jan 10 and I had to rent a replacement car through Enterprise while my car was in the shop because of the insurance claim with State Farm. When I get the car, they ask for my insurance card. The agent there tells me I only have liability insurance, so I have to call State Farm and ask them to authorize the Collision Damage Waiver. Don't know why I have to be the middle man, but fine. I did that and State Farm told me the CDW was authorized. When I turn the car in, the agent tries to charge me $270 for the CDW. I tell them no, State Farm told me it was authorized. The agent tells me they'll mark the case as Pending and will resolve it themselves. 2 weeks later, I get a charge for $270 from Enterprise. I call State Farm and ask why I was charged. They ask for my insurance declaration page. I send that. They tell me I DO have collision and comprehensive coverage, and that I should have never even been charged for the CDW with Enterprise. So now I try to contact this office to get a refund, as any normal person would not want to get charged $270 for no reason. I call on Tuesday, I get told by the agent that the manager is busy and they'll call me back before the end of the day. They didn't. Okay, I call on Wednesday. Same excuse, tells me manager will call, manager didn't call. Okay, let's try Thursday at a different time. I call on my lunch break, on hold the entire hour, no answer. Call at 3:15, someone picks up and immediately hangs up. Calling again, its 3:30 and I'm on hold still as I type this review. Pretty much convinced they're not going to do anything about this $270 charge. If you love losing money after getting your car hit and hate people that do their job, then by all means this is the location for you. EDIT: I received my refund after 11 calls. Bringing it up to 2 stars now. read more

I have been renting from enterprise for decades.. I went to Enterprise in Round Rock, Tx. on Mayes street. Which I have rented from this location for 4-5years. I go in the entire staff is quiet.. I go to pick up me car and the manager must have said something in their meeting because they pretty much started attacking me as If I stole a car or lied to them about something. Even after I explained how long I have been renting from them.. they couldn't find my name in their system gave me nothing but problems and canclled my reservation! I was so out done! I have never been treated that way by a rental car company before. I won't go back! read more

Wonderful staff, very attentive when issues brought up about cars. They all work well under pressure. I am here at least twice a month or more to rent on the weekends. read more

Had the worst experience with this location! Highly recommend to not use enterprise for a rental. Shannon was the most unprofessional and disrespectful employee. Was at the collision center while the front desk called enterprise to pick me up for my appointment and they were hung up on twice! I informed Shannon and she proceeded to tell me that I was wrong because they don't hang up on people here. Phones are constantly ringing. Awful customer service. read more

Cephan and the team always helpful. Never experienced a long wait time. When my car needed additional work done after i had already returned my rental Cephan got me into another vehicle quickly. read more

Originally my rental was towed through enterprise due to issues on their end and I was told to go to a different location. At the N Mays (this) location, I was told my ticket remained opened for my previous rental and needed to be closed. The manager told me "you need to call the Georgetown location about this" and turned away from me. I asked him why he couldn't call since he had explained that this information was all on "one system" and he began to hold his hands up as if he was being threatened. After 5 minutes of him arguing with me, he called. He said it would be a few minutes before my ticket was ticket was closed then left the building to help another customer. After a few minutes, he came inside and sat down. I had to ask the lady their if she knew anything about my ticket. She explained that the ticket could take 24+ hrs to close because they needed to get eyes on the vehicle. I was frustrated. I was without a car for 2 days and all the enterprises in my area had denied me a vehicle (even this location until I called the insurance). The lady was super nice though and helped as much as she could. She contacted the Georgetown location and was able to get me a car there. read more

Super kind and helpful staff this morning. This review applies to staff, not Enterprise as a whole. Neutral on that topic.

I had a pretty bad experience here. I will start by saying the staff there is wonderful, but it is hard for them to be the professionals they clearly are when they are not provided the resources to meet basic needs. I added the second star JUST because everyone was nice. I had a minor accident and needed a rental. I called. Reserved a car for the next day. They assured me all was good. the following day, I called them at 10:00 to ask them to meet me (as instructed by them to do) at the auto repair location. 30 minutes later - no driver. An hour passed. 3 more calls and I was FINALLY picked up. When I got to their office, I sat for over ANOTHER hour because they did not have a car for me. They scrambled and said they had some coming in. Eventually I guess one arrived - and an agent assured he'd give me that car. I sat back down - but I overheard a counter person offer it to someone else. (3 hours and still no car!!) When I stood up and approached the counter to let me know that vehicle was supposed to go me, they told me it could not be rented because it needed service. Yet I watched them give someone the keys and drive it away. I wanted a fuel efficient car because I drive 50+ miles a day. The SUV I was given was horrible. Dirty. (Filthy actually - inside and out). Gas mileage was terrible. It was everything I did NOT want in a rental. Will never use this Enterprise again. Ever. I was so relieved to return that nasty gas guzzling rental and have my pristine fuel efficient vehicle back. I dislike giving bad reviews and waited almost a month before reviewing in hopes I'd calm down and not be so annoyed. Still annoyed I guess. read more

I am writing this review through tears of frustration. This week, I had to rent a car from this particular location so I could make a 2-hour commute to a funeral. The day prior to the funeral, I tried calling this location, to ensure my ducks were totally in a row. I wanted to verify that a courtesy ride to Enterprise was definitely feasible and booked, that I would be getting picked up shortly after 7:30, and to ask if there was any paperwork I could complete ahead of time. I tried calling seven times. Each time, I was on hold for a few minutes and then sent to a full voicemail box. I decided to just go to the location in person, as it was so important to me that everything was set to run smoothly. During my face-to-face conversation with a representative, I was assured that I would be picked up shortly after 7:30, that I would get a phone call when someone was on their way over, and that there was no paperwork I needed to complete prior to my arrival the next day. The funeral was this morning. By 7:45, I had heard nothing, so I called. I was told everyone was running behind but that they would send someone to my house in two minutes. A representative arrived to my home (9 minutes away from Enterprise) at 8:10. I didn't end up getting to pull out of their parking lot until close to an hour after I was supposed to leave. I *barely* made it to the funeral on time. To say I am pissed off is an understatement. read more

Update: Since my last review, I have had consistently good service at this Enterprise location. I rented a minivan for Christmas and everything was perfect. I had family members with me and everyone had lots of wiggle room. Even more so than they would have had in one of the large SUVs. Couple minor complaints: Insurance rates are high ($23/day). I can't see why anyone would ever accept. Seems like there would have been a discount for my weekly rental. The minivan was an SE model Dodge. It rode smooth but was disappointing on the inside when compared to standard features that most cars and trucks have now. The last minivan I rode in was a Honda Odyssey so the bar was set pretty high lol. We actually thought it was an older vehicle based on the tech, but it ended up being a 2017. Overall, the guys got me in an out quickly on rental and return. I recommend! read more