Place was great. Glen took care of my needs and was able to find an item I left in their car 4 days…read moreafter I returned it. Thank you Glen, made this rental process so easy and enjoyable.

1. Hertz - reservation for 12 arrived a little after 12 with the tag in my reservation as shown…read morethey will hold the car. Arrived at this location at this location just after 12 and multiple employees inside helping other customers. Refused to open the door and simply pointed at the closed sign. I was one of two customers outside. 2 Hertz employee - One of two employees behind the counter w a large beard guy behind the counter came out with a customer and asked if he can help me but just said no despite what hertz notes in the app. When taking a picture of the phone number on the door to Hertz he assumed I was taking a picture of him turning around smiling at me behind the locked door and posing with a thumbs up. Feel sad for this individual for Hertz short coming but also his behavior cause he was obviously not in the best of places. Hope this review invokes change to your system @hertz because this does not exude alignment with what cx should be as a presidents circle member and frequent renter. Even as a regular everyday renter this is a poor experience. Asides from the disruption to visit loved ones for the holidays having to spend an additional 80 dollars to uber to the airport to rent a car, uber back and forth from this location to the tune of 30 dollars, it was a poor experience in business standards. Do better and hope the employee here has a better situation to put him in a better mood for the holiday season.

Neighborhood rental car facility. Great choice for a local rental car need. I was able to make my…read morereservation online and secure a very competitive weekly rate. Nice selection of vehicles to choose from within my chosen rental class. Vehicle was clean and operated well... Nice gas mileage, and overall ride. Staff was friendly and professional... Efficient, check-in, and checkout process They are an excellent choice for a weekend getaway or if you need a rental car for a longer period of time.

If I could give 0 stars I would, this is the 2nd time we've had a reservation for weeks and the day…read morewe go to pick up they have no cars and no options. Save your time and money and dont use this company Update - called the company and they offered no solutions and did not help us at all. Their responses to reviews are all for show

Another location didn't have any cars so I went here. Aaron made sure I was taken care of and got…read moreme not only the car I needed but the car I preferred. Great customer service. Will be the reason I'll come back to this location next time I need a rental

Nope. Keep your money. Go anywhere else but here. Had a rental for 2 days and they took 2x the…read moremoney I paid over 2 EXTREMELY small dents on top of the vehicle. Will never come here again.

Don't rent here. I booked days ahead of time. I went to pick up at my scheduled time, they were…read moreoversold and sent me away without even an apology for the inconvenience and they STILL charged me. Never again!

As someone who constantly books rental cars for work and has never written a review in their entire…read morelife. DO NOT RENT FROM THIS LOCATION OR AVIS IN GENERAL. A scam. Terrible customer service. Don't have time to fill up the EV vehicle ? That's okay they'll charge you $70 no matter the percentage level if it's lower than when you received it even though you received it with 50%?? They are rude and don't care about their customers.

What a difference a competent rental car location can make... All the difference in the world. This…read morelocation consistently rocks (in a positive way). It has been several months since I have rented from this location, and this most recent Rental experience was exceptionally good Having recently rented from a competitor, with a rental experience that was beyond bad. The agent assisting me in the Rental checkout was polite, professional, and made sure the car was safe to leave the lot. She even checked the tread depth on the tires (huge bonus points) My rental Car drove exceptionally well, and they even upgraded me since they didn't have my full-size vehicle available when I arrived to pick my rental. The return experience was a little chaotic because of all of the cars and activity going on in the lot. The same agent checked me in, that checked me out, when I got out of the car, she said, welcome back, Mr. (my last name). - Pretty dang impressive I was happy with my daily Rental rate... Needed the vehicle for just one day, exceeded all my expectations. My last Rental experience about a week ago with a competitor my companion kept reminding me or trying to educate me that I should have gone with Enterprise. She kept saying Enterprise will treat you right and not like this... She was right If you're looking for a short-term a long-term rental, I highly recommend Enterprise I know this location does a lot of insurance rentals, and there may be issues associated with that type of transaction, but for the traditional Rental experience, short or long I think you'll be very happy with this location of Enterprise,k. give them a try. You can thank me later.

Went in today to pick up a car after mine was totaled. Since the other person's insurance was…read morepaying, I was to receive what I was told would be a Corolla class vehicle. When I arrived, Aiden offered me a Miata or a sub-compact Mistubishi car. I'm 6' 3" and just cannot fit in a car that small. I asked if they had any other vehicles and was told no. So, I asked if he would call the other Enterprise office in Georgetown. "No, you need to do that." I was told. I asked why and he responded that "you will need to give them your information." But I just gave you all my information I replied. "Well, you still need to call them." Aiden responded. "Are you saying you won't call?" I asked. "No, I am not going to help you." he responded and sat down. So, I left and went to the Round Rock office and they took care of me. Whatever you do avoid this office and especially the rude Aiden.

Apparently they are out of business. We have a 38 vehicle fleet with Enterprise long term…read moresubscriptions, and we considering working with a local company instead... Too bad.

EXCEPTIONAL BUSINESS! From pre trip to post trip, 5 stars across the board. The communication is…read moreamazing. They are always available to chat about anything i need assistance with. They are super accommodating and helpful. The quality and cleanliness of the vehicles are always top tier and great prices! Swyfly is the only rental company I use and they will continue to receive my business! Great Company!

Professional, friendly, responsive and helpful. Dalton was responsive and addressed my rental…read morereturn questions with ease. He also was able to pull up information on my rental quickly. Additionally, Brian was friendly, knowledgeable and I enjoyed our talk. Although I can't remember all of the names, I appreciate the great interactions with teams at both locations including New Hope. Thank you for your support.

I needed a rental and called them about noonish, was told their driver was at lunch and would have…read morehim pick me up at my residence when he returned. Charlie arrived under 30 minutes. We only had a few miles to get to their lot but enjoyed our conversation. We arrived and walked right up to the counter where Matt pulled up my reservation and got me in a car in less than 30 minutes. Did our inspection, did my deposit and was on my way from a quick and easy transaction. A week later, my car was ready. I swapped keys at the shop for pick up, got a call from enterprise and closed my account, again a very quick and easy transaction. Thank you! All staff and service were perfect!

Had to get a car while mine was beng repaired down the street. Excellent service!…read more Picked me up at the body shop. I was able to leave the car at the body shop rather than return it directly. Everyone was very friendly and helpful.

Reserved a car 3 days in advance through insurance. They had NO CARS. Could have communicated that…read morebefore I showed up on my reserved day.

Michael provides terrific service and the car was like new. Excellent communication and super easy…read morepick-up and return.

great business, the owner is very responsible and attentive. they provided me with all the…read moreinformation I needed prior to the reservation.

Warning - Lemons Sold Here!…read more This is a repost. Somehow my post was taken down. This is what happend to me at this dealer. I purchased a car from this dealership for my son, who was heading off to college. The Cars4uTX sticker is still on the back of what is now a broken car. At the time, it seemed like a great deal--low mileage (61,000), no accidents, everything looked clean. But after just 6,000 easy highway miles, the transmission completely failed. In my opinion, the chances that the dealer didn't know the car was on the verge of a major failure are XZERO. Just Google "Nissan transmission problems" or ask any AI platform for an overview. AI Summary on Nissan CVT Transmission: Nissan's CVT (Continuously Variable Transmission) has a well-documented history of issues: premature failure, overheating, whining or shuddering noises, and more. These problems often result in delayed acceleration, power loss, or total failure--sometimes even leading to accidents. Selling the car as-is is an option, but I'd be lucky to get a few thousand dollars for it. Fixing it and then selling it is another possibility--but honestly, unlike a dealer like Cars4UTX, I'd feel guilty passing a car with known transmission issues on to another person or family just looking for reliable transportation. All I can say is this: buyer beware with this dealership. Ask every question. Do your research. Don't expect the dealer to be upfront--they just want to move inventory. This has been a very expensive lesson for us. There are plenty of other dealerships out there. Choose wisely.

WARNING Lemons Sold Here, Undisclosed Safety and Emissions…read moreDefects, Dealer Misconduct, Emissions Tampering, Contract Pressure, & No Accountability We were referred to Cars 4 UTX/Alex & Sons for cheap used cars, but warned "be careful--they sell lemons." Our 2014 Mazda CX-5 seemed fine on the outside but hid serious issues. Dealer's own shop "passed" it for emissions, but an independent inspection found an illegal O2 sensor spacer (emissions tampering) and nearly $7,000 in needed repairs. Contracts were only in English--my girlfriend (limited English, first-time buyer) was pressured to sign alone. She put $2,000 down, and is now stuck paying $430/month for 5 years ($26,000 total) for a car that is not legal to drive. Dealer refused to provide inspection or repair records, removed the car from their website after our complaints, and never addressed any issues. We filed a DMV complaint; the dealer got to see/respond to everything, offered a vague "unwind" (buyback) but never put anything in writing. Once faced with real repair costs, he stopped communicating and tried to go through the lienholder instead. Bottom line: This place has a pattern of selling unsafe, misrepresented cars, ghosting buyers, and using procedural games to avoid responsibility. Documentation available to any agency or buyer. ADDITIONAL UPDATE: Title: Emissions Tampering, Odometer Issues, and Deceptive Inspections - Avoid Alex & Sons Affordable Review: Alex & Sons Affordable Auto Sales performed the emissions inspection for a used car we purchased from a dealer on the same lot. After purchase, we discovered a 12-mile odometer gap between their emissions test and the sale, raising serious suspicion of odometer manipulation and OBD2 resets. An independent shop found an illegal O2 sensor spacer (emissions tampering), multiple pre-existing safety and emissions defects, and over $7,000 in immediate repairs--none of which were disclosed by Alex & Sons. The follow-up emissions test failed within two weeks, proving the car should never have passed their inspection or been sold as roadworthy. Their inspection allowed a dangerous, tampered vehicle to be sold to a first-time, limited-English buyer who was pressured to sign contracts alone and with no advocate. Alex & Sons has not addressed these failures or provided documentation when requested. Other buyers report similar patterns: failed inspections, odometer gaps, review removal, and major financial harm. Avoid this shop at all costs and insist on a true independent inspection before buying from any dealer that uses their services. Documentation available to regulators on request.