Place was great. Glen took care of my needs and was able to find an item I left in their car 4 days after I returned it. Thank you Glen, made this rental process so easy and enjoyable. read more

I had an extremely frustrating experience with this Hertz location. I booked my rental through my employer and was given a confirmed reservation for 12:00 PM. When I arrived at 12:00 PM, the location was already locked, they close at noon. The doors were locked, and despite workers being at the computer, no one would let me in or help me pick up the vehicle that Hertz had confirmed for that exact time. It makes absolutely no sense to allow customers to book a reservation at the same time the location closes. If a noon pickup isn't possible, the reservation system shouldn't allow it. To make matters worse, I'm pregnant and was left stranded with no rental car and no assistance. A confirmed reservation should mean the vehicle is actually available for pickup, not that you arrive to locked doors. read more

They did not have a vehicle even though I had a reservation, gave no other options, were very nonchalant about it all and left me with no ride back home. I would avoid using these folks if you can. Budget had a vehicle available and got me squared away within 2 hours. read more

1. Hertz - reservation for 12 arrived a little after 12 with the tag in my reservation as shown they will hold the car. Arrived at this location at this location just after 12 and multiple employees inside helping other customers. Refused to open the door and simply pointed at the closed sign. I was one of two customers outside. 2 Hertz employee - One of two employees behind the counter w a large beard guy behind the counter came out with a customer and asked if he can help me but just said no despite what hertz notes in the app. When taking a picture of the phone number on the door to Hertz he assumed I was taking a picture of him turning around smiling at me behind the locked door and posing with a thumbs up. Feel sad for this individual for Hertz short coming but also his behavior cause he was obviously not in the best of places. Hope this review invokes change to your system @hertz because this does not exude alignment with what cx should be as a presidents circle member and frequent renter. Even as a regular everyday renter this is a poor experience. Asides from the disruption to visit loved ones for the holidays having to spend an additional 80 dollars to uber to the airport to rent a car, uber back and forth from this location to the tune of 30 dollars, it was a poor experience in business standards. Do better and hope the employee here has a better situation to put him in a better mood for the holiday season. read more

Hertz Rent A Car - Hertz reservation time flaw and misleading note in app - Car Rental Near Me - Round Rock, Texas

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This was an unacceptable customer service experience. The representative was rude, dismissive, and unhelpful, and showed no interest in addressing my questions read more

Don't answer the phone, Employees don't know their policies. Hispanic lady in the front with the dark eyebrows is rude and not helpful at all. Glenn is also useless. read more

They will get you in a vehicle while in person just on the phone you have to wait an average of an hour or so. Been on hold for hour to confirm of a rental and still on hold. Not a good look. read more

5 star, got me in right away & out but the nicest most surprising part was the Lyfts they sent for me that were there under 5 minutes of the phone call, no charge. Burglarized vehicle was a mini nightmare but this was a welcomed experience. Highly recommended! read more

Though I initially had a disappointing experience, Hertz customer service was exceptional and offered a full refund. I appreciate the accountability. read more

I don't recommend their services at all! Ppl just lying! I got car with damage when I returned the car I showed the video that the damage was before me, they told me all is ok and after 2 h I got a claim from them. Always do the detailed video before picking up the car from them ! read more

I needed a rental while my truck was being repaired. I'm glad I used Hertz. The staff was courteous and professional. It was also easy to extend the rental online when repairs were delayed. read more

I have rented car from this hertz quite a few times and every time the staff were really friendly. They sometimes go above and beyond to upgrade the rentals. if they have any available. Really great service read more

Employees were super nice and professional. Had zero issues renting or returning my car, and they let me sit inside while I was waiting to be picked up. read more

Thanks to Alyssa and James for a great rental experience. People, give thes guys a chance and you will not be disappointed. The staff is professional, courteous and efficient. This location does close at 5pm so make sure you get there in plenty of time to check out or in. The times listed on this site are not accurate. read more

Hertz Rent A Car - Back of shopping center on the right. A bit obscured by trees. - Car Rental Near Me - Round Rock, Texas

Just a heads up. Renting Hertz Tesla through Uber has a $9.99 daily toll convenience fee ( not including the regular toll charges . As a Uber Diamond driver in three months of renting the Tesla I paid well of $600 in convenience fees. No explanation what a convenience fee is. There are many complaints about this. I am requesting a full refund for all convenience fees paid. BE CAUTIOUS UBER drivers. read more

Awful service. Was sent here by a car dealership and was only met with rude employees and then to be told there are no cars to rent....

I set up a car rental since mine was in the shop. Set a pickup time of 12:00 noon. Arrived to find the location closed at noon... door locked. Lovely. Why allow a pickup time for a closed location? read more

Great service! Very helpful service! Nice car! Stephen was very attentive to my needs and went above and beyond to make my rental as smooth as possible. read more

They were referred by my insurance company and I was supposed to receive a discount but I didn't get the didn't get it. Back to Enterprise I go! read more

Ling was super helpful there's a reason why he has four stars I was on the phone with Hertz for different times got hung up on twice came down expecting the worst and he was nothing but helpful Because of his customer service and how well I was treated by him Hertz may not have lost a customer for life read more

Paid for full coverage and was told it would only go until Friday and if I wanted it to continue I'd had to call in to extend it. Then I found out they extended it. Then they lied saying they charged my card daily for full coverage but it was all summed up in the final charge. James lied to cover his butt from making a mistake. Would never go back again. read more

I will not rent from this office again -- very poor customer service. They charged me $20 because a tire sensor showed one tire a couple PSI low. I had the card 3 days -- the slow leak may have existed before I picked up the car. Why is that my fault? The local office would do nothing. Called the national office and got the $20 credited back. I'm never renting from Old Settler's office again. If you do, monitor the pressure in the tires for slow leaks! read more

I booked a car with Hertz in the middle of the rental car shortage. I booked it two months out. I ended up having to cancel it 35 days prior to my trip. I was charged $50 to cancel when I know full well they will turn around and rent that car without my discounts at twice the price. During Covid, most companies are allowing for cancellations without penalty but not Hertz! I tried to call and argue the fee but they were going to charge me 5% of my rental fee to speak to someone on the phone. Never again. Thank God for Turo. read more

Thanks everyone for a pleasant rental experience. The car was clean and the staff was wonderful (friendly, efficient, and eager to please). When I dropped the car off, the person who helped me drove me immediately to where I needed to be dropped off. Oh .... special thanks to Robert (the driver) who picked me up from Round Rock Collision where my car was being repaired. read more

Picked up a Tesla while my vehicle was being serviced with an unknown eta. The original agreement was for one day. Cody and the lady I spoke with were very friendly at first. I asked about extending the rental and the lady said that I just keep the vehicle and it'll be automatically charged to my card and after a week the rate will automatically switch to the weekly rate. After 6 days I received a call saying my rental was past due. I spoke with someone who told me the rate had increased while I was renting the vehicle and the weekly rate was $200 more than when I picked up the vehicle. I immediately had to leave work to pick up my broken vehicle so I could return this Tesla. When returning the Tesla I was told that the weekly rate never actually changed so I took a day off of work for nothing. The lady who originally rented me the vehicle decided to chime in and start lying about what she had told me originally regarding the extension. She claims she told me to call or email her and handed me a business card but that was never done, Cody was the only person who ever gave me a card. I'm not sure why this employee feels the need to lie about something so small but it definitely does not sit well. The man who was checking the car in was assuring me that I was still being charged the same amount but failed to let me know I was also being charged a late fee for multiple days due to the carelessness of the other employee. Use Enterprise, they'll get you taken care of in the most respectable way possible. read more

LING ZHOU was a huge help to us! We had to rush into town because my dad fell very ill and just passed. Ling went above and beyond to help us get setup with our rental. Thank you. read more

The Batmobile had a booboo and had to go to the hospital to be fixed, more on that booboo in another review. So the insurance company provided me a rental car form Hertz. I dropped the Batmobile off and called Hertz to come pick me up, since they were just across the street they picked me up in 5 minutes and took me to their spot in the strip center. We did all the paper work and I had my car in less than 15 minutes. The Chrysler I got was fine and I had no problems with it. I returned it when the Batmobile was ready to pick up and they drove me back to get the Batmobile. Service was fine and quick and it cost me nothing since the insurance company paid for it. Would I go back? Yes, but hopefully not for the same reason. read more

Would rate a zero if possible. Booked a truck online and was called later that day to tell me they don't have a truck available. My card was already charged for the car and was told it would not be refunded for 7 days. Horrible that you would charge someone and take so long to refund for your error. They said they were overbooked by at least three and offered no other solution. read more

This is ridiculous to the fact when a customer walks in to rent a car and has to wait for over 45 minutes after they rented a car, due to the cars being dirty and smelly, to top it all off, for two customer reps argue over a rental car that was just turned in and clearly dirty and smelly. I definitely will never rent from Hertz again if I have a choice. read more

If I could give negative stars I would. In addition to them not having a car until 1 hour after my reservation, being treated very rudely by the older guy, they gave me a car that smelled very strongly of cigarettes. THERE WAS ASH BEHIND THE STEERING WHEEL. They refused to give me a refund, and said they had in fact "upgraded" me at no charge. read more

*Update: I received my refund. I was left on 12/23/2016 standing outside of a closed Hertz location with my reservation in hand. With numerous phone calls to THIS location, and what passes for customer service, I was told that THIS location had my car that I had paid for in Georgetown. I was also told that Hertz had been sending me emails and calling me, leaving SEVERAL messages FOR A WEEK. I received ONE missed phone call and NO messages. "Customer Service" told me the email address that they had been using, and it was MISSPELLED. They did not even take the time to verify they were sending mail to the correct address. Does it not speak to reason that if a person has a PAID IN ADVANCE RESERVATION they would be concerned about this, and respond if such messages were left? One would think so. Therefore I got NO messages that the location I had reserved a car would be closed three hours early on that day (two hours before I was scheduled to arrive). So, the problem I have with THIS PARTICULAR location, is that they did not answer their phones when I tried to call them BEFORE BUSINESS HOURS WERE OVER. They did NOT attempt to contact me more than once, and the one attempt ( missed call, no message was left ) was the day before I was scheduled to pick up the car. Then I was OH, SO POLITELY ( and by that I mean not at all politely) told that the only option I had was to make a trip to the AIRPORT and get a car. No apologies, no offers of returning my money, nothing. The best she could do for me at customer service was to ask me "What do you expect me to do?" In summary, if you wish to do business with liars and thieves, please, continue. read more

Had a confirmed rental with Pick-Up service. Never got a confirmation for pick-up, and nobody ever picked me up. Since I was running out of time, I had to drive my own car to my destination. Anyway, if you are trying to get pick-up service, you will probably need to take the initiative and actually call them up, although considering they can't even follow their own process, I'm not sure I'd even be comfortable with this. read more

Terribly rude manager name Megan. Hung up the phone on me when she didn't want to come pick me up. Cancelled my reservation with them and used Enterprise. read more

I have used this particular location for years, but customer service has become so bad that They will no longer be on my preferred rental company. I have had it with wrong information being given out, resulting in way too many overcharges...its rediculous! And forget about someone backing up their word! Customer Service??? Not at this location! I do not recommend this Hertz! read more

If you rent a car here, don't expect to be able to leave a car parked in the lot. The customer service guy at Hertz said I could park anywhere in the lot. It's a strip mall so I parked away from the businesses as to not take prime real estate. I come back from a 4 day trip only to find I was towed. Waiting at 5pm on a Friday hoping I don't have to pay for the tow and that they bring my car back and aren't closed for the weekend. read more

Overall good and uneventful rental experience with Gold Club membership in and out - only possible snafu was about 1.5 hours prior to going for the vehicle I was called to say the car wasnt there and available but they did have one when I arrived. No issues read more

Not only did we have the worst experience with this company... three weeks later they took $26 out of my wife's bank account for a "toll charge". My wife never took a toll road in this car. When she called hertz to ask why she was charged this, they said they went through a 3rd party that charges for the tolls. She called the 3rd party and they refused to send any kind of bill or picture from the toll road proving that she has gone through it. So, since they were no help at all she called the ACTUAL toll company that would have all that information if she did go through it. She gave them the day, the time, the exact toll name and the license plate number of the rental car AND surprise.. they could not find anything!!! So, she called hertz back again and asked to speak to the manager and the lady that answered the phone said "he's busy" and she requested that he call her to sort this out. Now 3 weeks later she has yet to hear anything from hertz about this fraudulent charge. Do not use this company unless you want a car that breaks down, people that don't care, and money taken directly from your bank account without notice or reason. WE WILL NEVER USE THIS COMPANY AGAIN. read more

I can't brag enough about Chad Powers and Megan Kinney. I needed to get a government rental returned after hours, and there was an issue created by an outside employee that created a stressful mess; they took care of me immediately and professionally. A credit to their company. Ask for them by name. read more

They will rip you off. I was placed in a rental car after a wreck. The lady who hit me had insurance. Her insurance stated they would cover a rental car in full. Went to get my rental car and before driving away I specifically asked the lady if everything was covered by the insurance and I was told YES. After returning the rental car I was told I owed over $300 and the insurance did not cover all of it. I immediately called her insurance and was told they would be covering it. After explaining this to the gentleman when returning my car he said no they were and they weren't covering coverages. They paid for the rental, but not coverages added. I never added any coverages. I explained this to them and they stated they called the insurance and they still said no. The gentlemen called twice yesterday and informed me that the charges still stood and would need to be called back by 6pm that day. After being in the hospital all day I was unable to call. I checked my bank account the next day and they PULLED out the money from my account without my authorization. No where in the message did he state they would be pulling the amount from my card. When I called to explain to the gentlemen the situation he stated that he called twice and by stating I needed to call back by 6 it meant they would be closing out the account and pulling the money. This is BEYOND ridiculous. I will NEVER use them again. I work hard for my money they can't just pull out money whenever they please. AWFUL. read more

My reserved car was not ready, so the agent automatically 'upgraded' me to a full-size model at no charge. I did enjoy the ride, until I turned it in and was initially charged for the 'free' upgrade. After having to explain what prompted the upgrade, my charges were adjusted accordingly. read more