Payless, Budget, and Avis share a counter in the car rental section at the end of the line of the underground tram that runs from the MSP Terminal 1 to the multi-level rental garage. My wife and I waited in line, not too long, during a recent visit to the Twin Cities until one of the nicest rental agents assisted us. The agent walked us through every step of the process, including the insurance and gas refill options. As we finished up, we were given the letter-number combo that identified the location where we could find our mid-sized SUV, a couple levels up. After taking one of the longest and slowest escalators, we made our way to the location after figuring out how the layout of number and letter combos worked. As I started to load the rental, a group of five approached the vehicle. One of the women said, "You're taking our car!" So I took out our bags, my wife got out of the front passenger seat, and my wife and I started back down the (longest ever) escalator back to the Payless, Budget, Avis counter line. You might look at the 3 star rating and wonder. What raised the rating to 3 Stars? The same agent who initially checked us in, saw us in line and immediately waved us to her counter. Once she understood our predicament, she upgraded our ride without our asking and apologized. We found our large SUV with no problem and experienced a smooth ride once we left the garage. Returning the car was easy and quick. MISC Be sure to follow the exit signs. Somehow I missed them and ended up in the area where the rental companies clean, gas, wash their vehicles! read more

Budget Car Rental - Car Rental Near Me - Saint Paul, Minnesota

This was my first time, renting with budget rentals and didn't experience too many complications like some of the reviews here. Check-in was easy since we did everything through the app. There wasn't a wait when we picked up our car. Drop off was also pretty seamless as well. read more

Budget Car Rental - Car Rental Near Me - Saint Paul, Minnesota

Worst customer service of any company I have ever dealt with. I was given a vehicle that was unsafe to be on the road. The tail lights did not work at all and the airbag was out of service. Their solution when I contacted customer service was for ME to drive 20 minutes out of my way to another Budget location to swap out the vehicle. When I got to that location, they did not have a vehicle for me. I was forced to drive the unsafe vehicle the rest of the trip. There solution to this was to credit me back one day of my seven day rental. I never received the credit. After multiple calls and emails, they still have not credited me. read more

Early morning reservation with no line and two folks at the desk ready to help. The young lady helping me was polite, she asked me what kind of car I wanted. The manager came over the help because apparently they had limited number of cars. I was offered an equinox and I asked for something smaller. The manager asked if I'd be ok with a forester - no problem. He told me it was either that or a passenger van...yikes, ok. I reserved a car well in advanced but the Manager seemed to have a hard time processing the reservation. By the time he was done I didn't receive the QR code to exit. No problem, he told me to just go to the exit and show the other worker my DL. I get to the car and I should've went back, to be honest. The car was disgusting. It had a bunch of tape/reside on the windshield making it hard to see out of and just look janky. The inside was dirty, sticky steering wheel and sticky underneath the parking toggle. Super gross surprise when I went to park the car. Then I go to leave and there's no one at the exit to let me through. I wait a few minutes hoping no one shows up behind me and luckily an employee ends up showing up. Not a good experience. read more

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I rented through Costco. No wait for pickup or return. We did the walk around and marked all the scratches beforehand. The agent was welcoming . I did wipe down and vacuum the inside before returning. No issues or extra surprises with the return. Will use this service again. read more

Horrible!! Undermanned! Long lines in the airport. Longer lines and only one slow moving person getting a car. Avoid!!!

Rented through Costco a mid size SUV. Was given very few cars to choose from no midsize SUV available. Went back to hotel and after looking at the compact car we got in the light it was filthy and damaged. We brought it right back to Budget and was lucky to run into Venus checking in returns. She walked me right into the office and said they would take care of it. She turned me over to Joel who gave us a nice clean mid size SUV no question with an apology. This turned me From never renting from Budget again to a return customer. Venus was amazing, I hope you appreciate her and Joel trusted her no questions asked. Thank you to them both. Becky And Larry Rabel read more

Dropped my car off on Saturday morning at 4 AM flew out. I got charged $481 and then charged $87 saying that I kept the car for two extra days and two hours even though staff told me to leave it at terminal two in their designated area. I called on Monday regarding the charges. They confirmed that it was a mistake and they fixed it and then today, two days later I'm getting charged again for 581 dollars. I do not recommend that you go to this company nothing but headaches. read more

Our assigned car was not in our parking spot and was nowhere to be found. Also nowhere to be found was a single employee who could help us. We wandered an hour asking for help before finally someone had the decency to recognize that the car was missing and gave us a new car. I will never use budget again and will be wary every time I fly into the Minneapolis airport. read more

Plenty of more reliable options at MSP airport. My rental had an engine malfunction the second day of rental - they told me to drive it back to the airport to exchange. The replacement car was filthy - clearly hadn't been cleaned since last renter. There are lots of places at MSP where the cars work and are clean - I'd pick one of those next time. read more

Came here and found a super long line for the car rental. WTH? Waited 45 min in Budget line while the Avis line was mostly open (eventhough they are the same company) and had to wait in another line to receive the car in the garage. Will try to remember not to come back ever again read more

Budget Car Rental - Car Rental Near Me - Saint Paul, Minnesota

Only one employee at the counter with a long line. All the other rental car companies had 2-3 staff with short lines. Took forever to get a car. I had reserved a booster seat for my son, but they did not have one ready and I had to go back and ask for one. After I drove off and got on the freeway. I noticed that the alignment was off pretty bad. Then when I braked at high speeds the car would shake. Most likely warped brake rotors. Then I noticed the service schedule on the windshield and the last date of schedule was over a year ago. 30,000 miles ago. I did not feel safe driving this vehicle, but I was already running late to go back and exchange. I am planning on going to the nearest Budget Car Rental tomorrow to see if I can exchange for a better vehicle. I will never rent from Budget again. read more

Budget Car Rental - Current mileage. - Car Rental Near Me - Saint Paul, Minnesota

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Business is supposed to be open at 6AM, been waiting for nearly an hour with no representative in sight. Even the automated customer service line canceled and hung up on me. Others that were waiting have left and this has been a complete waste of my time. read more

Budget Car Rental - Definitely NO reps here... MSP - Car Rental Near Me - Saint Paul, Minnesota

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Grifters and thieves. Picked up car with less than 3/4 tank of gas. Returned with more than 3/4 tank of gas. Charged $47.95. Told out-going monitor read tank as full and in-coming monitor read tank as 5/8 full. You KNOW Budget charged the last renter $60 and didn't fill the tank. And you KNOW Budget didn't fill the tank this time either. Regular scam they got going. We were told to go see the agent. Choice: wait in long line to be told the same thing and miss our plane or not wait in line and catch our plane. Hmmmm. AND, there is no way to contact anyone by phone at Budget at MSP. This type of complaint of Budget at MSP is visible online back to 2013. read more

Budget Car Rental - Car Rental Near Me - Saint Paul, Minnesota

They are scammers beware. I rented a car for 4th of July weekend. Returned the car on the 5th they texted me on the 9th saying the car was 3 days past due I contacted them immediately and they said they would have to do an investigation. Later that night I received a receipt with $493.08 for overdue charges, late fees, and fuel charges when I returned the car on full. Their customer service is a nightmare. I am prepared to file a dispute with my credit card company. And reading the reviews people have had similar experiences. I will never rent from budget again!!! read more

BEWARE!!!! When I booked online I declined the extra damage protection. At the airport I told the agent I declined the coverage. She added it to my bill explaining that it was the "deposit" on the car. That was not true and now Budget refuses to refund me. Total bait and switch. Happen to anyone else? Maybe this needs to be a class action lawsuit. DON'T RENT FROM HERE!!!! read more

I reserved a vehicle through a third party. Prepaid with the discount rate for bundling ticket + car rental through the airline. I expected to pay taxes, electronic toll and gas if I did not fill the tank, like I have always done through any other car rentals. At checkout, they charged me the amount I had pre-paid, so I thought. When I got home and saw the statement, they double charged me. They took the prepaid money and added a ton of BS fees to it that amounted to double of what I prepaid. It's a SCAM. I have never, ever been through this. There were no cleaning fees, no damage to vehicle. I was expecting to pay for tolls which amounted to $60, I filled the tank prior to returning the vehicle. DO NOT RENT A CAR FROM BUDGET!! I had better service and reliability through smaller companies. These are crooks. read more

Great service when we visit Minneapolis the last weekend in April. Showed up to a line of 5 customers, and yet I was in and out w keys in hand within 20mins yes. The gentleman working the counter was great and even offered a few suggestions of places to try while we were in town. He gave me comprehensive directions on how to find car, and return it; no fuss car rental! I'd definitely use them again when we go back to Minneapolis! read more

Car was fine. Service was good for pickup. But when I dropped the car it was backed up. So I left the window down with the keys in the car. He saw me and he confirmed he'd get it checked in. He did...but shorted the fuel. Didn't notice until I was about to board my flight. Literally just got off the phone to file a complaint. They refunded me, no questions asked. But I was ready in case they wanted to play games. Always take pictures. As you can see from the pictures, it was over full when dropped off. Hopefully management takes the time to read their reviews to deal with this inefficiency. read more

Budget Car Rental - Fuel charge - Car Rental Near Me - Saint Paul, Minnesota

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This place is horribly incompetent. I had a reservation and they gave my car away, then refused to even apologize. I was stuck at the airport after 2am with no car. Awful service. Book somewhere else because these people don't care at all. I'm actually glad I didn't get a car from them because if they are even half as incompetent with their car service as their customer service, it probably would have broken down or something. read more

Worst rental car experience ever. The Budget line is 2x longer than any other rental company's line. The attendant at the counter was rude and had a snotty attitude. They nickel and dime you and up charge on everything.... So many hidden fees. Then when you go pick up your car there's another line with rude attendants. I beg you - use Hertz or Enterprise or any other company. Budget SUCKS read more

My process to getting a rental car was the worst to say the least. I rented an electric style vehicle, and the agent refused to give that to me because I didn't consent to VOLUNTARY $800 insurance cost. They gave me a gas car, at a substantially higher rate without telling me they were changing the rate, and added on additional VOLUNTARY charges. They proceeded to give me a dirty car that had not been clean from prior guest, if ever. The list of things found in the car includes but is not limited to: receipts, clothing tags, rocks, leaves, mud, Listeren strips, pens, a vape, broken glass and a used bandaid. The car had dirt or oil stains on the ceiling, seats and floor boards. You're asking yourself why did you take the car? It took me over 3 hours to get to this car after the agent debacle, the guy in the garage was fighting with a man about an Escalade and we had a wedding to get to. I called Budget as soon as possible to get this all noted so l wasn't charged for it - they offered me a 20% discount which still doesn't make my cost what I originally booked. I accepted it, but it hasn't been given to me. Apparently you have to wait 7-10 business days and call back to get this, maybe. If you value your sanity, money, or will to live go literally anywhere else. Just walk, you'll have a better time. read more

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Best price I could find for a car was through budget. I'm a fastbreak member so I can avoid the lines/counter. I saw the signs to head up the escalator and go straight to the garage. An avis employee pointed me to a tower with slots for envelopes for customer reservations. I easily found mine. The parking lot number was right on top and I was able to find my car. The keys were inside. I did a quick check - no dents or scrapes and the gas tank was full. I was on my way! They check your reservation, scan your car and your drivers license on the way out. It is such an easy pick up. My only complaint - the seats of this hyundai were so uncomfortable. After ten minutes of being in the car, the passenger and I both had low back pain. It was a new car, with less than 10K miles, but talk about bottom of the line for options. The seats were terrible. The car got excellent gas mileage. In fact, I'm pretty sure the car only held 12 gallons because it was down at half a tank after about 200 miles and when we filled it up, it barely took over 5 gallons! There was plenty of storage space in that car. The radio and backup camera worked. The charger ports worked. So other than miserable seats, everything was fine. Checkout process was great. We drove back to the garage, they scanned us in, checked the gas tank and we were out of there. I received my receipt via email the same day, no additional charges. i would rent here again. the process was smooth and easy. no wait. read more

Budget Car Rental - Budget fastbreak customers can come straight to the garage and grab their designated envelope which has the car assignment. - Car Rental Near Me - Saint Paul, Minnesota

Would have given it 0 stars. 40 minutes in line to get car assignment then out to the garage for who knows how long. 2 hours later still standing in line. Enterprise next time! read more

Budget Car Rental - "Express" -NOT! - Car Rental Near Me - Saint Paul, Minnesota

Horrible service. Horrible signage, made it all the way to the counter before seeing anything saying we had to go to the other terminal Same counter for pretty much all the agencies and yet the others had signs up indicating their counters were closed. read more

Trapped into having to rent from this terrible company. Only one open at this hour and they damn well know how many reservations they have. But screw the customer. 1 guy working a counter with 50 in line. read more

Budget Car Rental - Totally ridiculous. 1 guy working and over 50 in line. Total crap. - Car Rental Near Me - Saint Paul, Minnesota

They took advantage of young, first time renters. Charged them $637 for a single day rental, despite them doing absolutely nothing wrong with the car. Never again. read more

The rental pick up line is over one hour long to even get in line. It's ridiculously understaffed. Any future travel plans will involve Uber or Lyft and never go for a rental car unless I'm desperate. And Avis are all about as bad as the others. Run don't walk away as fast as you can the other way to Uber or Lyft read more

0 stars. We have rented with Budget for many years. I made a reservation using my husbands Fastrack membership and so the car was reserved in his name. Couple hours later I contact Budget to ask if it's ok that I am picking up the car as I am flying in days earlier. No it is not, so it required cancelling with a $202 fee and rebooking at a rate 50% higher. Going to a smaller vehicle was even more. They and the sister company Avis have lost a customer forever Rebooked through Expedia, no cancellation fee but higher price. It took 40 minutes on the phone with Budget and I'm sure the cancellation fee will process on my card long before the refund. Expedia was no payment due until pick up and cancel or change anytime. read more

Budget has also decided that actually communication between their customers and human employee is not advantageous to their bottom line. Providing only an automated response system prevents the annoying customers from wasting precious employee time actually dealing with customer issues, questions and concerns. Removing this annoyance also allows budget to streamline their customer support by saving on electricity, office space, supplies, etc., because when these services are eliminated, you help save the planet. So kind of them. When customer service is reduced to only an AI system and no way to reach a person to ask questions, I look for another company to support. Great work Budget on downsizing your staff and customer base. I'm sticking with National. read more

I am waiting in line for a car I both paid for and registered for in advance. I'm halfway through and it's been almost half an hour. There are two people working the counter with zero urgency. read more

Budget Car Rental - The line. - Car Rental Near Me - Saint Paul, Minnesota

The worst car rental experience. The longest line at all of the car rental counters and one person working. They do not care..next time I'll pay a little more to actually get some customer service and be on my way. read more

We flew into MPLS for a family event. They did not have our car that was reserved available so we were given a free upgrade to a minivan. We returned our vehicle on time & did what we were told by the attendants - pull the car up & leave the keys. Now we're being charged over $200 extra. I called and was told it was because they charged us for the upgrade. That was supposedly refunded. A week later we still hadn't seen the refund so I called again. Now I'm being told that it was rejected because now we're being charged because we didn't return the car for an additional 2 days - which doesn't make sense because we were back in TN during that time. They didn't inform us that it was rejected. Now I'm being told - if I can prove that it was returned on time - I can get refunded everything but taxes and fees. Maybe I need to take a photo of the attendant receiving my vehicle with a sign of the date and time. In the span of less than 10 minutes - I was given 3 different reasons as to why I was being charged over $200. Basically - unless you want to get overcharged and speak to rude employees who interrupt, scold & essentially question your intelligence - don't rent from Budget. read more

I will never rent from Budget again. This is the third time in 4 months (first at this location) that I've been rented a vehicle with problems that I didn't notice until after I left the airport. In this case at the MSP location, it was a crack in the windshield I could not see inside the dark parking structure. As soon as I was at my destination approximately 45 minutes later, I took a picture of the crack (posted here) and got on customer chat with Budget. The agent assured me that the crack had already been reported by a previous renter and I would not be held liable. He claimed to put notes on the rental as to our conversation. The crack spread substantially during my 4 day rental period to the point that I was concerned about safety, but we only had one day left and it seemed like a huge hassle to exchange the vehicle. The main point is that the windshield was previously known to be damaged, a potential safety hazard, by Budget and Budget rented it out anyway. Today, I received a liability letter with charges of $645.43. I immediately called customer service and explained the story. She put me on hold and was terse throughout the call. She issued a reversal of the charges but she said she couldn't see any notes on my rental as to my chat with the Budget agent online. I got my email with the stop billing letter attached, but I'm still pretty pissed off at them and won't be giving them any additional business. read more

Budget Car Rental - Existing damage to window of rental car that was not visible inside the rental parking structure location - Car Rental Near Me - Saint Paul, Minnesota

Horribly slow experience picking up my car. Ten computers with one person working when I got there. I had a reservation and stood in line for an entire hour and then waited for my car for another 20! read more

We received a vehicle in this condition and did not notice for a couple days because all the trash was swept under the backseat and the stains on the seats in the back we didn't notice because my husband and I were seated in front. When we went to transport, my 84-year-old father, and some items of his, we discovered this. Customer service representative named "Mary" said there's nothing they can do because it is the customers responsibility to inspect the vehicle. I would never rent from this place again. The customer service staff at the airport was lousy. read more

Budget Car Rental - Car Rental Near Me - Saint Paul, Minnesota

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Budget here is a DISASTER and they should be ashamed of their business model... The only booth that was obviously overbooked and understaffed to the point that their line consistently was maybe 50 people long. Wasting customers' time and money and no one picks up at customer service. read more

Never again. The line goes all the way to the escalators. Over an hour and a half wait. One employee working behind the counter. Unbelievable! Next time I go with Alamo or Enterprise. read more

Budget Car Rental - The wait. - Car Rental Near Me - Saint Paul, Minnesota

Customer service was horrible. Unfriendly and acted like I was bothering her to do her job. Will never use Budget at this airport again! Goodbye. read more

Despite large Friday morning crowds, (even Fastrak was busy), Employee Sydney Brown was extremely efficient, professional and courteous helping us navigate the app and promptly getting us into a clean comfortable vehicle for our trip. We had a lengthy drive ahead of us and Sydney's service with a smile helped us start the day on a positive note. read more