I've rented 3 cars for 3 months from this location. As in many other Avis locations, cleanliness is an issue. There needs to be a change to whoever or whatever company that is cleaning and detailing these cars. I don't expect it to be spotless or perfect, but I shouldn't have to go to a car wash as soon as I leave the airport. Especially when my employer is paying 1200 each month. One car had pet hair on the seats. Another one had food stains in the console. The windows and mirrors streaked, which is a danger for visibility at night. I appreciate the Avis Preferred Member convenience along with the 2023 fleet of vehicles, which has android auto and other features. I pick my car on App, and on my way, which I never had an issue. Hassle free drop-off process as well. Things to note: This location is at Terminal 1. You will need to take the shuttle trail way and catch an Uber or walk to get to Terminal 2. Plan accordingly. read more

Clean your cars for your customers. This car was disgusting. Management needs to check on their employees. read more

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This place fails on all levels... Again. No cars this time. As an individual who has been here many times to rent, take my advice and just get an uber or walk. Even the staff there says "give us a bad review online" because, they know. Always a ridiculous experience with this clown car business. read more

Avis at MSP rented us a car with 55k miles and tires that were falling apart. After getting stranded in rural Wisconsin because the tire disintegrated, the company has refused to reimburse us for the tire replacement and other expenses, despite teling us before we spent the money that they would. Utterly garbge company - take your business elsewhere. read more

Avis Car Rental - Avis MSP rents cars with tires like this. Be careful! - Car Rental Near Me - Saint Paul, Minnesota

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We flew in during a storm & knew we had an issue. The connection flight was delayed, then canceled & we watched it domino down til our next flight option with available seats became 2 days later. So commenced our live reenactment of Planes, Train & Automobiles! We tried the night train, but it was a miss, so, we started the car rental search... I guess we should have started there, as none were available. But Avis pulled through with availability the next morning- so, 1 night of sleep & off we go! We arrived the next morning to pick up & found the process a bit unclear. We were advised to go up as, to our surprise, we were preferred members. There we checked in at a different desk & were told where to get our car. Exit signage was non-existent- so, we did a few laps before we found our way out. At the Exit, there was a scan your QR code, we didn't have one & the gent manning the gate check us out manually- he explained how it SHOULD work & what we should have been told at pick up. This is not our usual vendor but they were the only vendor with cars. Aside from the weirdness of pick up & exit, it was a successful rental. The car was in great condition & drove well. The return was easy. read more

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Just walked up to their counter and the rep immediately started giving insane amounts of attitude. Not sure if she's just perpetually berated by customers but she seems broken. The only thing was interested in do was not helping customers 5/12 @ 11:00am read more

AVOID AVIS - Billed Me for Damage to a Car I Never Rented I've never experienced such blatant incompetence and refusal to take accountability as I have with Avis. I was charged nearly $1000 for vehicle damage--on a car I never rented, never drove, and never even saw. I rented one vehicle (with no issues, returned in perfect condition), yet Avis somehow filed a damage claim against a completely different vehicle months later, then charged my credit card without authorization or explanation. I immediately contacted Avis. The representative admitted the mistake, said it would be fixed--and then nothing. Weeks later, my credit card was still charged. I followed up again, only to be brushed off and told to deal with a third-party claims company. Avis clearly knows they made an error, yet refuses to correct it. Even worse: the rental agreement now available in my Avis account was silently edited to include the bogus damage charge, inflating the total. Thankfully, I have the original receipt showing the correct amount--dated before the false claim was added. This isn't a small clerical error. It's fraudulent billing, and Avis is now ignoring me completely. I've disputed the charge with my credit card company and am prepared to escalate this legally if necessary. But no customer should ever have to fight this hard to undo a company's mistake. Avis: make this right. You have my contact information (rental agreement #329397353). Fix the charge, restore my correct rental record, and do the bare minimum to take accountability for your error. read more

Avis has it all together even when they don't! The experience started out very shaky but in true form ended very well. For some reason the main Avis counter was closed at MSP. So by the time we arrived at the preferred counter in the garage the line was enormous! Everyone was being routed to preferred. I had reserved a car and my name was on the the board but no car. It said see the agent? So into the long line I go. Trouble was my cc expired and I had to give them the new info. Note:: When you reserve the car 6 months in advance it might be nice to let the customer know then to update their profile instead of waiting until you're ready to pick up your car and have to stand in a long line. But after the long line and fixing my cc on my profile the agent was very helpful. He showed me a new feature on the Avis app called, Avis QuickPass. Right now only available At MSP. The program allows you to choose a car from your mobile device before you get to the lot and use the Express Exit Gate with the Avis App. He showed me how to use it and gave us a complimentary upgrade to a Toyota 4 Runner! Just love a company that tries to make things right. That's why I always use Avis! read more

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absolutely misleading. No one did an inspection walk around at pick up or drop off. when I received my bill, first of all it was twice as much as I was quoted on the phone. secondly and most important, they charged me for insurance. when I booked they asked and I said no that my insurance covers me. well they added it in at the fine print on the bottom when I signed. yes I should have read the fine print, but when asked why they added it after I said no, I was told that sometimes they do that and it's my responsibility to read the fine print. never NEVER again will I rent from them. read more

I waited over 2 hours in line to get into a car at MSP and was FINALLY told to go pick my car up at D39 which led me to an empty parking spot and then to top things off was not only double billed but billed at a completely different and higher daily rate for my one day rental. Complete mess of an operation!! No other car company had a line and the QuickPass was a joke! As Avis Preferred Member, I went directly to the garage, located my name and it said "CTR" (ALL OF THEM SAID COUNTER"so I had to trek all the way back to the counter with kids and luggage to wait in line for over 2 hours!! read more

Sat for an hour and a half at the rental counter was given the wrong car multiple times.

My experience with this rental company/location is nothing but horrible. These people are thieves. I rented a vehicle from then on Jul 17 to July 20th 2025. During the pickup, my agent was Moses, who said if he can upgrade me for free, i said thank you and signed their agreement, paid with credit card and took the car, which was a Hyundai Genesis in Lot C37. After i returned the vehicle, i realized that avis charged me upgrade fee where my rental went from $210 to $476. I called them to complain with no success, today i got email from the same Avis location for an excessive cleaning fee of $450. I was livid and called them, mind you, i was on business travel, all i had with me was a carry-on suitcase. I called Avis customer service the first gentleman told me there was sand in the car, I asked where can a sand come from in Minneapolis o requested copy of the file and charges and to be bewilderment, Avis is charging me $450 for excessive smoke in the car, I have never smoked in my entire life, There was not one else in the car, I have rented many times from enterprise and other car rental places, i know their policy and I don't smoke. These people are a bunch of thieves. I have already alerted my credit card company about this fraudulent charge. Avoid the AVIS or Budget period. MSP Avis is just thieves. read more

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Rented a car from them and upgraded to a mini SUV at extra cost. I got a new car that did not track on the highway, so I traded in for another vehicle. This one needed a front end alignment, so I traded that one in as well. The next vehicle was not in its spot, so I asked for assistance from the clerks near the cars and was treated quite poorly. Went back to the counter and got help and a good car. All was well until I saw my credit card charges - Three times what I should have paid and the customer service person on the phone after 40 minutes of them "looking things up" was no help at all. I'll keep trying but I may have to contact a lawyer. read more

One worker at the counter assisting customers. Another worker just standing there waiting on something. 4 other check in points not attended. Over 12 customers waiting. Been 15 mins and 2 customers helped. Long wait, not enough workers at counter, taking long time to check them through. Workers look confused like they don't know what they are doing. Other employee is back and forth on computer but doesn't seem to be helping any customers. Employees are back and forth with each other as it looks like they don't know what todo. Absolutely ridiculous to have to wait this long for a rental that has been reserved. Waited 2hours!! And car wasn't cleaned very well. read more

Avis Car Rental - All the workers at the same computer looking confused. Nobody is getting their cars soon. - Car Rental Near Me - Saint Paul, Minnesota

Really really terrible experience. It had been great the couple times prior, but this time makes us never want to rent from them again. We are elite members and were able to go to that counter, but our experience was anything but elite. They gave us the wrong car type (we reserved an SUV and they gave us a compact car). The worker was down right rude, absolutely didn't to be there (easy to tell by here sitting with her hand on her chin while she listed to us talk), and didn't want to help us with our questions. Another person had to come over to do her work for her since she wasn't helping us. What a terrible experience. read more

MSP terminal 2. Easily the worst experience just trying to get keys for an online reservation. 2 hour wait in long line with only 2 attendants. car was damages and they send me to the guy at the exit gate who was an absolute jerk. NEVER renting from Avis again. What an absolute sh*tshow. read more

Avis Car Rental - Car Rental Near Me - Saint Paul, Minnesota

We waited in line for over an hour to get the vehicle that we reserved, but when we went out to the lot to get it the spot was empty. I overheard situations like this happening numerous times while waiting in line. It turns out that they didn't have any 7-seater vehicles left and I was told that I needed to go back in line to get another vehicle. Once we were finally in the vehicle and ready to take off they told us that we couldn't take that vehicle and had to find a different vehicle. It's not that easy as a family of four with our kids in car seats. It turned out that the vehicle we got had very dirty windows. Like, someone smeared oil or sprayed sunscreen all over the windshield and passenger windows. There was also a message that showed up every time we started the vehicle that it was due for servicing, so I'm not sure how timely their servicing is. At this point, we were all too exhausted from the day's travels that we decided to just get to our final destination before cleaning the window, which meant having to go to the store to buy window cleaner and take time out of my vacation to clean something that should've been done by the company. After our trip was over I called to get a partial refund due to the original vehicle that I paid for being more expensive than the vehicle that we got and I was given a refund that I thought was fair. read more

Inconsistent national corporate policies and local procedures make using Avis frustrating and not worth the effort. This was an issue using a corporate discount where I called and cleared with the customer service team before renting. Pay more and use a competitor. I'm not sure who to blame in this instance but their system accepts information, will take your money for the reservation, and then the actual location refuses you. The staff at this location were calm and friendly, but totally unhelpful for resolving the situation, apart from 'generously' offering to rent me a car for $500 more than I reserved it for. read more

Second time trying this company at this location and both times they have 1 person at the counter when they obviously have a large number of reservations. Horrible customer service. read more

Honestly all these car companies are pretty much the same at MSP. You got Enterprise and Budget booths right next to Avis and then you have like 6 other car rental companies in the same building. Competition is great. All of these companies will try to sell you extra coverage, gas, or whatever. Just stand your ground and say no. The wait for Avis was long. I was schedule for 9:30 pickup but waited in line for another 30 minutes. The check out process was quick. I paid for the cheapest car and I got a Kia Optima. No complaints there. The return was fine. There's a Speedway gas station that 's 4 minute away from the airport. I paid $2.55 a gallon. Avis charged $2.77 a gallon I think. 5 minute wait time and no issues returning. Would I come here again? Only if their price is better than the competitors. read more

Horrible experience they said they were at terminals 1&2 but forced me to go to terminal 1 which tool AN HOUR!! To get my car.. no information that this was the case and noone working at the counter (well one guy who was swamped with people whose attention I could not get) i am beyond furious. Never again avis!! It may take longer because i am still waiting for the light rail!!! Horrible customer service read more

The worst. Super inefficient. Longest lines. Never again. Don't waste your time. I'd rather pay extra for quality service. Versus the clown show that Avis is. I feel for their agents and I know this isn't on them. read more

Avis Car Rental has always been good, until the last time when I was overcharged. I dropped my rental car off at 0400, on schedule, but there was no Avis rep at the PVD airport garage so my car didn't get in the system until 0611 when their person got to work - by then I was in the air, on my flight that left at 0530. No excuse for overcharging me - Avis should have figured all that out - how many other people did they overcharge! Fortunately, I saw the overcharge and provided an explanation of what happened, with my flight information, but rather than a refund I get a demand for more documentation. SMH!!! This is a Customer Service fail for something that never should have happened. I should be compensated with a refund and more for all the time I'm having to waste on this. Avis Case: 49110231 Reservation: 37627985US3 Rental Agreement: U351597514 read more

Absolutely awful!! I reserved through my preferred account, when I arrived at the board, every name Ahmad a requirement to go to the counter. It's been 40 minutes and I'm still waiting. read more

These long lines and wait times make my want to just use Uber when I travel. You want to retain my business? Stop making me wait 45 minutes when I set up a reservation weeks ago. read more

Terrible after hours. Dropped car off yesterday at 4am and my app is still saying my rental is active. Unable to "return car" option on app, so left keys inside of car, as requested. No way to contact desk whatsoever and only am able to get in touch with outsourced customer service. Never had this issue with Avis before and hoping it will be the only time. read more

Not very happy with our Avis rental experience. The staff was very friendly and trying hard to make it up to the customers. It's their cars that isn't up to par. First car we got had a way too low tire pressure on one tire. It's the middle of winter, snow and ice everywhere, no, I'm not gonna risk it. Going back for a another car which was a lot bigger and completely covered in snow and ice. I scratch everything off and discover that the covering of the side mirror on the driver's side was off and all cables were visible. I take a picture for the record and load the car. As I was closing the trunk, I realize the license plate is expired. Back for another car. This car was dirty inside with a spilled sugary drink on the backseat. Yuck! By now we had already lost an hour of daylight time and we accepted the backseat issue. While on the road, we saw that the tank was not full, only 2/3. Argh. I really cannot recommend this business! read more

Unlike others here - I had a good experience at Avis - coming and going. My name was on the board when I arrived, I proceeded to my space, loaded up the car, and I was on the way. On the way back in - I had to wait about 5 minutes for the agent - but that is to be expected given how many cars pulled in when I did. It seems like everyone and their mother decided to pull in and return their vehicles at the time I returned mine. So I patiently waited for the Avis agent to make her way down to my car. Got my receipt and I was on my way! read more

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First time trying Avis because I was offered President's Club because of American Airlines status. I typically use National. It took almost an hour to get a car at MSP. They required everyone to check in at the Preferred Counter, 25 minutes waiting in that line to then have to wait in another line to be assigned a car which took another 25 minutes. To finally be given a Kia Forte that had just been driven up. Didn't open trunk, no sorry for delay, just "here's your car". The car wasn't even parked in a spot but left in middle of driving lane which gave me no time to get familiar with the car. Horrid experience and won't be using Avis again. read more

The lines were so long at all companies today and the AVIS preferred counter is now closed. I'm starting to think the airport designed this whole rental center very poorly so there is not much you can do except have a little patience and navigate the crowds. I had my second quality issue with back to back rentals from this location so I'm concerned this may be trend. Last year's review You've got to use the Preferred Service! The counter attendants and Mgr were superb and quick. I did however have my first car quality problem in 20+ years as a frequent renter. Per your contract the responsibility still falls on you until the vehicle becomes available for another rental. I found myself stranded 15 miles away just three hours before my flight. Of course I called into the road side service group and they were excellent. I left car in a safe spot and took a taxi to airport. Dropped keys off with manager on duty and showed a video of my experience. I then proceeded to my flight assuming all would be taken care of. Four days later..... my contract was still considered open! After at least 8 calls to various AVIS personnel I was finally able to reach location manager who finally took care of everything. I'm not sure a less seasoned traveler would have the patience for what I experienced. Still lots of positives like the friendly tow driver and great desk Mgr. However, I do now start to doubt why I use a premium rental company read more

Left my laptop under the seat of my rental car and only realized once the car had been taken downstairs to get cleaned. It took 30 minutes to find the car but I got my laptop back thanks to Zak!!! He is a specially gifted individual in customer service and deserves a huge promotion based on my experience with him. These 5 stars are a testament to him. read more

Horrible experience. I'm presidents club and was charged for 2 cars (one I was never in and had canceled the reservation) and then the car I was in I returned with a fuel tank but their app showed empty so it charged me for a full tank of gas. Had to spend 15 min waiting to get the charged removed. Will probably switch rental companies after this weekendAvis is horrible to deal with read more

Online booking said $251 final total. Here to pick up and I have to pay $350. SCAM!!!! read more

Avis Car Rental - Car Rental Near Me - Saint Paul, Minnesota

$500 for compact sedan for a week and we waited in line for an hour. I wouldn't recommend this company. How do they not have express exit for all of their customers? The car had food all over inside the car even after having the the thoroughly cleaned and disconnected badge. read more

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WAZ was amazing great customer service, fast fun and friendly and very helpful! Thank you for your help!!

This is the worst rental car experience I have had in the 47 years I've been alive. Not only did they try to put us in a car that was smaller than the one that I prepaid for after waiting in line at 2 o'clock in the morning for over an hour. When I drop the car off with the tank full The attendant came by and asked if we filled the tank we said yes and he said OK thank you you can leave. The next day we were charged $173. When I called they didn't have any customer service available in the evening but they said that it was for gas. They said I had to call the next day so I called from work the next day. And the representative asked me "well do you have a receipt to prove that you actually put gas in the vehicle". Are you kidding me I have never been asked that before. I have never had a problem returning the car and then charge for gas after the fact. In addition to that they didn't provide a receipt via email within 48 hours and there was no receipt or notification for the charge that was charged to my account. If I could give them a zero I would but we will have to go with a one star. read more

Be careful of this place. They will lie and say you brought the car back empty when you filled it up so take pictures of the gas tank on drop off. They also change the rental rate in the middle of the contract by cancelling the contract and reissuing a new one if you are a preferred member being they don't print you a physical contract...and when you call them about it they say you cancelled and booked another one. These people are lowlives who don't care what the contract says or what the gas tank denotes. They send you the e-receipt after you leave so you can't go back and argue with the manager...and when you try to get the manager on the phone when you get home he is nowhere to be found. Then they lie to the credit card company once you dispute the charge. These people are desperate and will screw you. Next time I'll walk instead of using these thieves. read more

Quoted 620$ incl taxes and fees Billed 741$. Then billed 341$ for pet cleaning. Agents never mentioned this. Called agent was rude. Said pet cleanup was 250$. But they billed 341$. At one point interupted me and said I can only deal with one thing at a time. Then said I'm sorry I went out of my way to find you a rental. So 620$ everything incl. then in the end 1080$ total. Almost double. Never rent from avis ever again. read more

had a fabulous experience today with Sydney Brown. she was super helpful in getting us a car quickly. friendly and helpful. all around smooth and easy experience! read more

The location is simply genius. Most of the time, car rental facilities are off site and you have to bus to it. Howver, this place is connected to the airport. And this is SUPER important becuase its ALWAYS cold in Minnesotta. Since this is connected to the airport... you can walk over and not freeze on the sidewalk , wainting for a bus.. I made a special effort to stop at the preferred desk to get a car with a remote starter, They brought one up and off I go.. Good service, even better location! read more