I always rent with Enterprise, because they understand customer service. I laugh when I see the huge lines of frustration for every other rental car place, or customers complaining that their rental place doesn't have any staff at the counter. Enterprise doesn't seem to ever have this problem. Faced with expensive options to fly into Flagstaff, or a pricey shuttle bus from Phoenix to Sedona, we instead chose to rent a car for a one way trip. We picked up in Phoenix on Sunday and dropped off in Sedona on Monday and everything was super easy and painless. Thomas here in Sedona got me taken care of with a smile, and I was out of there in less than 5 minutes. I didn't even have time to stay and play with the bean bag toss in the lobby. Thanks for your help! read more

Tyler, the manager, is unprofessional and the staff entirely unethical. I rented a car and had to turn it in at short notice to receive medical attention. Their company, predominantly Jacob Yanes harassed me claiming I left a cigarette burn on the upholstery among other things. I don't smoke cigarettes, and it couldn't have been me. Eventually, they assumed liability and dismissed the claim. Yet, after assuming liability the began to harass me again. Fraud from a major corporation is the only justification. Attempting to pin damages on a customer to avoid responsibility is unethical. An employee driver or another renter could have created the damage. There is no evidence that shows I created the damage, because I did not. Avoid the Cottonwood location and Sedona location as Tyler is the manager at both. read more

5 stars for Thomas , the rep who helped us, and 5 stars for the great midsize Mazda SUV! Thomas was so fast. I think we were driving away 10 minutes after we arrived. Wow, right? Such fast service and we didn't even have a reservation when we arrived in. My only complaint is that they don't do any weekend drop offs which is when almost everyone would need to drop off, and if you don't get there before their early close, you have to pay for two full extra days. They really need to figure out a fair after hours drop off situation. So that cost us a couple hundred dollars unfortunately, but because he was so great and the car was flawless inside and out, I would definitely rent from them again. read more

Amazing Service! This place came through when we were in such a tight spot. I will forever be thankful to Tyler for saving our vacation. We got what we needed when we needed it and fast! The whole process took less than 10 minutes and I really couldn't be happier with the accommodations they were able to make for us. Stellar location! read more

This Enterprise was great. We arrived to Sedona by RV and couldn't find an Uber to drop me off at the Enterprise so they arranged to pick me up and drop me off, saving me a huge hassle trying to get an alternate ride. We had a miscommunication about our insurance coverage at first, but they took care of it as soon as I figured out Geico would cover any issues. Excellent service from this crew. Thanks! read more

Tyler and the Sedona Enterprise Team exceeded every expectation. Pick-up and Drop-off was seamless and only took a few minutes. The team was very experienced, proactive, and customer service excellent. Enterprise far exceeds all other rental companies, and I've rented from many of them for 4 decades. Sedona Enterprise is the best yet! read more

A basic small town rental car. Pleasant staff made made it a quick process. I went early in the day and was in and out in about 15 minutes.

We rented a car at the Enterprise in Sedona and the nice young man who handled both the rental and return was most gracious and has excellent customer service skills. We had a bit of an issue with the car alarm going off for no reason and he handled the issue and we were very satisfied with the entire experience. It's employees like this that give this rental experience a five star with Employee Satisfaction. Thank you young man! When we visit again, we will be sure to make a reservation with Enterprise Sedona. read more

I had to swap a rental car that I got in Tempe, AZ at this location. It was so easy and seamless. They had wonderful customer service. I highly recommend Enterprise Rent-A-Car as they have so many different locations everywhere. read more

I want to thank Julie for helping us out. We were on vacation with family and my wife had to go home immediately. Her 90 year old father had broken his neck and was having surgery in 12 hours. They only had one car and a wait list of 18 people. She went out of her way to rent us the only car. Very compassionate! Thank you Julie. read more

This was my most memorable car rental experience. Not only I was able to rent a car in Sedona where renting a car or getting an Uber Is as extremely difficult , Nancy gave me a ride both ways , despite Friday traffic . She gave me so many recommendations and made my Sedona stay a pleasure. Thank you , Nancy!! read more

I had a pleasant experience using Enterprise Rent a Car in Sedona. Thomas was very nice and professional.

I had an unexpected car repair , in which I had to rent a truck for longer than I thought , and out of pocket at that . I was working in Sedona today, and went into the Enterprise to explain that the truck I rented in Glendale a few days ago was needed longer, but that I did not want to get stuck with a huge bill , since it was my expense and did not know how long I would need it. When I walked in , I got a huge smile from Isabella at the counter , asking how she could help me. I explained my situation , and within minutes she had me taken care of and gave me the rate for a week , at a better rate, and said no worries we will take care of you. Thank you read more

We had to rent a car for a few days, so we called up Enterprise. They told us they had no available cars in Economy, but they could give us a Chrysler 200 Convertable at a Compact Car price... SWEET...that sealed the deal! Picking it up, I don't think we've ever had such a friendly agent! She was super bubbly and showed us all the basic car features (I don't think that any other rental agent has done that for us either) Great service at this location! Now, it was probably more expensive renting right there in Sedona, instead of heading up to Flaggstaff or something, but still, $30 a day isn't too bad for a convertable! read more

This place is horrible!!! One guy had been there for only four days and the other just finishing his second week. Neither had any idea how to do their job. The car we rented was dirty and full of garbage which we had to clean. We were told not to fill the tank, however, The gas tank was not full. If we hadn't filled it up we would have ran out of gas. Upon returning the vehicle, we explained why we filled the tank and were spoken to rudely. They tried to blame us for a scratch on the bumper which was there when we picked it up. Then these idiots tried to charge us for gas and the insurance we declined when we picked up the car. The only somewhat positive experience was Steve, he had been there for 9 days but was trying to be helpful and was nice. 100% appalled by this experience. DO NOT RENT FROM HERE!!!!!!! Only putting one star bc it won't post with out. I would put a negative rating if I could. read more

I reserved a luxury car (or similar) weeks in advance for a road trip in Sedona. I checked several times week before and was ASSURED my Cadillac (or similar) rental would be there Monday at noon. We called the day before to see if the car was in and was told by Victor the car wasn't there yet, but would definitely be there by noon the next day. On Monday I called at 10:30 am (remember, I'm guaranteed a car at noon) and was told by a very snippy Brian that NO CARS were available; nothing was coming back. I very strongly suggested he call Phoenix and have them get some cars up to Sedona. Promises, promises and at 4:30 I called again. Not one vehicle available. Finally, on Thursday, I borrowed a vehicle from an airport employee! Reservations mean NOTHING to the Sedona office. The left hand doesn't know what the right hand is doing; lack of communication and the worst part is THEY R THE ONLY car rental company in town! read more

I've used Enterprise in Sedona twice now, and have received extremely friendly, and thorough, customer service each time. As with most services in Sedona, they seem to be understaffed at times, and are constantly helping multiple people at once. Allow yourself some extra time for pickup and drop off, and please be patient with the team. read more

Awesome experience all the way around! Thank you to Elliot who was way beyond helpful & friendly.. We were in Sedona for the first time and will definitely use this rental car company when we return! Thanks again Elliot! read more

This place is a joke. I made a rental arrangement with the "manager" Emma Griffin three days before I was scheduled to pick up the Nissan Maxima they said would be available at the end of February. Then it snowed heavily in Sedona the next couple of days. So I called the office on Saturday concerned about the rental but no one answered the phone. I kept calling but still no answer. So I drove my all wheel drive car to their office in the snow and lo and behold, they were closed. No tracks in the snow that someone could have made if they were actually there. Also, no Nissan Maxima on the lot either. But they said they were open! So today when I discussed this with manager, Emma, she blamed it on someone else as she was off the day I was supposed to pick up the car. She said Todd was working in Sedona that day, but when I went there, no Todd. So I guess they just canceled all the appointments for that weekend as the state closed the roads in and out of town due to the snow. But Todd said he was working ALL day there. Funny...he must have drifted into the office with the snow! Pathetic way to run a good business. read more

I was shocked to be turned down by your branch after making a reservation online, and calling your customer service line to confirm the details of my trip. I thought Enterprise was a car rental service and not one to make me feel so uncomfortable and stressed. Not to mention I was not made aware of the fees when I made the reservations, I would have made other plans. I was stranded there after working the week there and felt it was handled until I arrived in your Sedona location. I could have made other plans; such as a ride to Flagstaff or a flight that is $100 cheaper! I was turned down and offered a PAMPHLET to get a bus! I had to get upset and demand a car and was given a lesser than vehicle and one that's not safe for long highway travel. I was desperate and stranded and had to meet a schedule so I took the car. Once on the highway, I noticed it not being stable for the long haul but was already upset that they had initially refused me a car. The entire experience was terrible and when I tried to call about the issue the help desk was rude and did nothing. I have contacted my lawyer to discuss this incident,. I don't expect you to do anything further, and I will NOT be using your services again. Disgraceful. read more

Enterprise Rental has left me on the side of the road in the desert with a car with a blown transmission! Ridiculous! One hour on the phone so far.... no satisfaction ! This is crazy! read more

I had never rented a car before and wasn't planning to but due to car troubles and horrible mechanics, we decided to rent one. The fact they will come and get you from where you are was a great perk. Elliot helped us and was awesome. He was friendly and allowed us to pick a car that met our needs. I had planned on having it for one day, but due to the stupid mechanics we had to extend it. Elliot made it super easy and I would recommend you use enterprise in Sedona AZ! read more

Enterprise Rent-A-Car - Elliott was awesome! Great customer service and made a bad situation better. - Car Rental Near Me - Sedona, Arizona

Do NOT rent a car from this place. My pilot (made a reservation through Expedia), and I reserved a car from their customer service number directly, and NEITHER of us got our car. The guy at the counter couldn't care less. Both of us had a confirmation number and that didn't matter - they simply don't care. read more

I had been in a devastating car accident and needed a car. Due to the nationwide car shortage i waiting several days for a vehicle. I tried to be patient with the process but ended up being a bit moody and irritable. Tyler took it all in stride and gave good information and customer service in spite of me. Thank you for the assistance during this difficult time! read more

If there were an option to leave a negative star review, I would. This rental location should just close down, rude staff, horrible customer service, condescending employees who take 0 responsibility for reservations made. This is the second time I have "reserved" a rental and showed up only to find that the reservation was never put into the system, and have the employees look at me like I have 6 heads and made up the reservation in my head. On top of the reservation not being put into the system they had nothing available to offer me and did not even try to source a car from their cottonwood location for their mistake. No discount or anything offered as an apology, just sent on our way without the much needed rental, while talking rudely about my husband and I while I was sitting in the car listening to them. Just disgusting behavior and service. Shame on you. read more

There's nothing worse than watching a car insurance salesperson flouting the law and making the roads dangerous for others. Car rental agents like ones employed at this Sedona Enterprise fall into this category since they make money selling collision insurance. So, when one of this office's workers uses his Enterprise commuter car to recklessly and illegally pass law-abiding travelers (gotta get to work, no matter what the cost!), one gets a crystal clear vision of where this office's values actually lie: *not* with the customers. read more

I received exceptional service from this branch. My family had a reservation to rent a car on July 3rd. We had some delays and saw we would arrive after the Enterprise office had closed (and we knew they would be closed July 4th). We called the office and they directed us to to a closer branch that was open later. Our visit to Sedona would have been much less enjoyable without a car. When I returned the car, I needed a lift back to where we were staying. I offered to tip the driver as it was a bit of a drive. He declined the tip, but encouraged me to think about donating to a worthy cause. What an amazing response. Then the cherry on the top. 18 days after returning the car I get a call from Tyler at Enterprise Sedona. They found my wedding band in the car and (I assume) had been contacting all prior renters to find the owner. What an impressive effort to go above and beyond to help get the ring back to its owner. For the second time Enterprise were able to save our vacation (losing the ring was casting a pretty sad shadow on the great time we had). Thank you Tyler and team. read more

Long Wait Dirty Car Apparently I was wrong to bring it up to the manager - Emma Giffen which pissed her off.. #SAYNOTOENTERPRISE read more

Staff is amazing, very friendly and are definitely committed to you having a great experience. Our vehicle did the job, clean, reliable with a full tank. They offer to pick you up for rental. The agent that assisted me has three kids( I'm sorry I don't recall his name)differently above board young man. Thank you! read more

Enterprise did a great job. Definitely use them again. Mgr did great to help with last minute changes.

We are so happy that we happened to have this establishment in Sedona during our vacation. My husband and I decided to use a car from a car share program. We flew in from Dallas to Phoenix, went to the grand canyon and then went to Sedona. This is where we found out the car we had originally rented from was leaking oil. So, we had to rent another car. We stopped at this Enterprise and had a few options available. The associate made sure that we had the best price available. Because of our troubles, she waved a few fees and let us return the car with an empty gas tank even though it was full when we picked it up. We are so blessed that we found this location on our vacation. read more

Listen... I *hate* car rental places. HATE them. They always are out to screw you over, nickel and dime you, and make whatever profit on whatever they can. This branch is a customer oriented rental branch. They were amazing. They accommodated every single request I had, and were extremely polite and thorough in every regard, The communication was amazing, and again, I cannot stress enough how accommodating and reasonable this branch is. If you need a rental, I'd HIGHLY recommend them. read more

As a Sedona resident I recently rented several vehicles on different occassions from Enterprise for both personal and business travel. Both rentals were on short notice and in one I specified need of a SUV which wasn't readily available. Tina, Elliot and their staff arranged for the transport of a SUV from another location and had it available for me at the requested time. As I'm in the hospitality industry I noted that they extended a genuine small town, warm welcome to visitors and were most appreciative of my business as a local. No bells, whistles or commercial flash at this location but truly friendly, caring service. read more

Isabella is great! She is very intelligent and personable. Great customer service!! I rarely do reviews but I needed to ensure Enterprise and its customers know how superb Isabella's work is. I want to add that generally I hate dealing with car rental agencies. read more

Even though we have a confirmation from both Orbitz and Enterprise, my husband just went to pick up our car and we have no car to speak of. Unfortunately, we booked this car to get our family to the airport. So now we are left scrambling to find a way back to Phoenix for our flight this afternoon. To their credit, the people at enterprise did try to help solve the issue. There was weather preventing some cars from getting back. however, if they knew they didn't have our car, a call to let us know would have been the decent thing to do. read more

Shout out to Enterprise for putting us 3+ hours behind schedule from Sedona to Vegas and throwing multiple inconveniences at us such as a smaller SUV than ordered multiple days in advance and then, the battery died immediately and they made THE CUSTOMER (us) sit at the mechanic and wait to put a new battery in the car. No inconvenience fee granted either. Very poor by the company to treat their customers. read more

Getting a car for work for a trip to AZ. I have a lot of choices but picked Enterprise because they quoted me a sedan at $190/week. When I got my bill, it was $310!!!!! I asked the staff why this bill was so much higher than the quote they gave me, and they said that sometimes taxes increase the quote up to 30%, but they weren't sure exactly what was causing the price increase. When I said my increase was 60% and not 30%, they just shrugged and said they didn't know and that was the price. Had I known Enterprise would do this bait and switch, and that their actual price wouldn't have been competitive, I would have chosen another of the several options I had. read more

Riley doughtery was amazing helping us rent a last minute car. She went above and beyond for us and remained cheerful and professional. Thanks again for making it a good experience. You rock read more

The customer service here is terrible. We had rented a car at the Phoenix airport and once arrived in Sedona we had a serious electrical problem. I called the Sedona office and talked to Tyler Matkovich regarding our issue and he said hold on I have another call, then we were transferred to a third party service company. We wanted a replacement car. We were able to drive over to the Enterprise office in Sedona and Tyler then told me we were our of luck in a rather condescending manner, offered NO HELP other than go back to the airport (2.5hrs away), go to BIG O tire down the street to see if they can fix it. REALLY who is the customer!!! What was really going on was he did not want to give us a car because he thought he might rent it to someone if they got a call and did not want to hassle with handling a defective ENTERPRISE car. This guy should be fired! He was training someone in the office how to handle customers. BAD example of being a manager or a customer service rep for Enterprise. ENTERPRISE read the Yelp reviews about this place. They are hurting your BRAND! Jim Ashford read more

RIDICULOUS!!! Turning back people daily is the NORM!!!!??!! WE made a reservation with confirmation and all and when we got there we were told no car available and this usually happens daily ?!?!? That's not acceptable at all!!! It threw our plans out of the window and it's just plan wrong. Pick up the slack Enterprise!!!! You may be the only rental service out here but doesn't give u the right to treat your customers this way. read more