Horrible customer service, called ahead to confirm i can rent a car under 21 and confirmed with two employees before making the reservation and then arrived and was told I could not in fact rent a car under 21 although my insurance company said it would cover their car during the rental. The guy was rude and horribly unprofessional. 10/10 do not recommend. read more

Rented a car after mine was wrecked. Great service! They picked me up from the repair shop and when my car was finished, I dropped off my rental and they dropped me off at the repair shop to pick up my car. Every time I called, someone answered the phone! I use Enterprise frequently and this location does a great job! read more

Great customer from every employee! Have used the Sherman location a few times over the years and have had no problems. Highly recommended. read more

The guy refused to rent to us after my insurance made the reservation. Shut us completely down and told us we'd have to rent from another location. I understand that you have other reservations, but do you have to be so unprofessional. You surely made a difficult situation even worse. Our car was in an accident and now we are having to deal with rude people like this who have no compassion for people. read more

My wife is a foreigner. English is her 2nd language. She rented a mid-sized SUV and returned it the next day for a full-sized SUV. She returned the latter 3 days later for a 4-day rental. She returned home to inform me that the charge was $1700+. I froze the credit-card account immediately but Enterprise managed to get a charge of $1,410.67 in, anyway. The charge should have been $656 (w/tax) so she was charged more than double the rate quoted on the website. And now I have to play hell trying to win a chargeback. read more

Waited over 30 minutes for a rental but this location was very busy that day. All the employees had great customer service, polite, and friendly. read more

I've been renting cars for years back and forth from Denison/ Sherman to DFW and never has a rental company filed a claim against me and my insurance for an imperfection that you can only see from certain angles when the light is right. I spent 15 minutes with the guy checking me in as he had me bend down slightly to see the slightest indentation on the roof of this black chevy malibu. I told him that not only did no one do a walk around with me at DFW but the car was in a garage when i picked it up. There is literally no way a person could see such a tiny imperfection in a covered garage, I said. He said this is company policy. Enterprise, he said, does not consider even the tiniest imperfections to be "normal wear and tear" as many other rental companies do. This is what they're required to do when someone returns a car without having purchased Enterprises' insurance policy. read more

Enterprise Rent-A-Car - See if you can spot the insurance claim on the roof! Would you have noticed it when you picked it up? - Car Rental Near Me - Sherman, Texas

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Try actually having the vehicle that is reserved. Had a reservation for a pickup truck on the books for 4 days. Never received a call or any communication from the Sherman, Texas location at any time prior to my date of pick up. Showed up 4/10 to pick up the vehicle (was dropped off, so no ride home) and was told they had no pick up trucks. The friendly person behind the counter tried to offer me a jeep grand Cherokee instead. I had no use for a SUV (actually have 2 at home) and I declined obviously. I asked why I did not receive any communication regarding not being able to fulfill what I reserved and received no response. Every time I attempt to give this location the benefit of doubt, I am let down. They never deliver. Save yourself some aggravation and drive to McKinney. I have finally learned my lesson. read more

Renters beware!! They will rent you a vehicle that is not clean then when you turn it in they will check it with their hail sensor machine and say it was hail damaged while under your control. At which time they will file a claim against your insurance company. You will tell your insurance company that you are not responsible for the damage but your insurance company will pay the claim because it is not worth the money to fight these scammers! Beware! read more

Check engine light came on, couldn't get anyone in Sherman to answer the phone. Called several times, was put on hold and then hung up on after being on hold for 15 minutes each time. Finally got ahold of somebody by calling for a new reservation. Finally got car switched, had to drive 30 min. away because Sherman did have any cars available. Called 800 number to let them know I left the car at the repair place. Repair place texted them told them it was there. 4 days later I got a call from Sherman looking for their car. I called repair place to verify it was still there, they reported there was 3 cars that have been sitting on there lot waiting for someone to come pick em up. No wonder they have no cars available on their lot. I will drive the 30 minutes away to the next town over to not deal with them again. read more

The staff was amazing when I went in there. Super kind and helpful. But the phones never seem to get answered. I called 5-6 times over a couple weeks to ask about pick up. No answer ever, rang and rang for about 30 mins each time before I hung up: I mentioned when I was in there this fact, and they profusely apologized and said sometimes it doesn't come through to their office but if when you call you press star then it sends you directly to their line. I haven't tried it but that was the instructions I received so I want to pass them on so hopefully it helps someone else. Otherwise, they were super Helpful and very nice to deal with. read more

Tyronne was great today,very friendly and personable! His knowledge for the job well exceeded my questions and concerns. Thanks Again read more

Well it's the only one in Sherman I'll say this . Slow and only one person checks out the car while there is three people in the building . Busy and no one really cares if you have to wait an hr read more

Jocoby was pleasant taking quick action to process our order for a rental while our truck was in for a recall at dealer's. Wait was reasonable with all employee's being very courteous made our wait pleasant. Did our walk through with Jocoby, who was efficient and personable.Highly recommend Sherman Enterprise for your car rental needs and have a professional experience with Jocoby. read more

Revised from an earlier review. Clean car. Great customer service at pick up. Had an issue about drop off. This branch is closed Sunday's and it was initially handled poorly but with a little work on our end and we were able to get it taken care of. Any business that makes a wrong right deserves another chance and a revised review!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Sherman, Texas

I would rate 0 stars if possible. They were very friendly and helpful checking out. Then Jacobi decided to not mark the damage I pointed out. The car had over 36k miles on it and minor dings all over the roof and driver side. Upon returning the car, I was told that no damage was identified on it prior to having it checked out. I was very irate. I asked to speak with the manager. She then matched my frustration and started shaking as she pointed out the damage she insisted I incurred. This place is a joke ans a scam. Do yourself a favor and make sure you take EXTENSIVE pictures as the customer service at this location is extremely horrible. After reading other posts on this location it's clear I'm not the only one they try to scam in different ways. This company's is now asking me to pay for all damage done prior to me picking it up just because Jacobi didn't make it down. Terrible customer service but can't expect any more when we saw how the manager conducts herself as well. Currently fighting this and will never use enterprise again due to this experience. read more

We rented a car for just a few days, but we're told that a rental from Thursday to Monday would cost the same as seven days, so that's what we did. We would have loved to rent at our local office (Gainesville,TX) but there were no cars available, so we had to drive to Sherman,TX. The guy at the rental counter was nice, but he sent out this very pushy female who tried to scare me into signing up for their insurance. After I said no, I said no again, and then had to look her right in the eye and tell her to back off. She did, but still made some comments about what a great deal it is to use their insurance. The car was a Kia, which was great for around town, but feels a bit shaky at highway speed. When it was time to return the vehicle, the Gainesville location said we could return it there, but Sherman location said there would be an additional $350. one way fee. read more

Enterprise Rent-A-Car - Kia Hamster Car - Car Rental Near Me - Sherman, Texas

Car smelled like smoke. Car had a tire that was out of balance and the wheel shook at around 70 mph. I received a text message from enterprise that if there were any issues to text them back and they would make sure that I was happy. I texted them twice and NO RESPONSE! I had to use them because the car insurance had a contract with them. They are the only place in sherman to rent a car. I told the receptionist at the body shop that I could not get them to answer their phone and she said "They are the worst! I have to text the manager's personal cell phone to get them to respond to me!" When the manager called to ask me if everything went all right, I told him all about how bad it was. I would have traded out the car but of course that would have required dealing with them again in the office. The funny thing is that when I went in there the phone was ringing but several employees were standing around socializing. I wanted to tell them, pick up the phone- there is money on the other end. The manager offered 15% off of my next rental if I would give them a great review when the survey came to me. I told him Sure pal, I will give you great ratings. But you know what, If this saves someone a headache it is worth losing the measles 15% discount and free tank of gas. If you have any other option you should probably take it. If not, you have been warned, don't expect good service because you will not get it. read more

Use rentals weekly all over the country. Figures the worst would be in Sherman. Cars are never ready and dirty compared to sister hubs and staff could care less if you use them or not.....so I wont... read more

I pick up and drop off the boyfriend here on a weekly basis, as he travels to Austin for business once a week. However, out of the several times I've been here in the last month or two, they've yet to get his reservation correct. He always reserves ahead of time, and once we're there, the car is never ready. They'll head out to vacuum it or hose it down... or like this morning, they had to go pick it up from getting it's oil changed. He waited on them for an hour, thus being late to Austin and his business meeting. This is totally unacceptable, especially since he's a loyal customer and has a pre-existing reservation every time. read more

Enterprise Rent-A-Car - Car Rental Near Me - Sherman, Texas

Our car broke down and we needed a rental quick. Luckily we found Ashley at Enterprise and she went above and beyond to help us in a time of need. She was super friendly and helpful, even gave us a sharpie to write a note on our car so it wouldn't get towed. You are a rockstar, Ashley!!! read more

The staff at the location was extremely nice. That's why I'll give it 4 stars. I rented a truck for a week long trip, and returned it because the car seat didn't fit in it. They still charged me for my trip. (Edit: they refunded me after talking to the "Level 3 manager") I rented a F-150 or similar, who knew a Dodge Ram didn't have a backseat big enough for a car seat. read more

DONT RENT HERE!! Horrible customer service! Our flight was cancelled the night before we were scheduled to return rental to the Panama City Beach Airport branch, so we needed the car an extra day. Tried over and over and over again for hours to call and make arrangements and nobody answered. When I returned the next day, she informed me that I would be charged FULL RATE OF $208 FOR 1 DAY!! The girl (who had no customer service skills, empathy, or the ability to even make eye contact with me) said she couldn't adjust the rate because of algorithms in the system, but if I had called the day before they could have adjusted the extra day back to the same rate I had for the weekend. I said that I tried calling many times and the she then tells me that they had a large amount of reservations the day before and they usually don't even answer the phone when they are that busy. WHAT!?!? She coldly told me that she couldn't do anything, but I could contact her manager and threw his business card at me. As she did that, she (conveniently) informed me that her manager doesn't work on Tuesdays. I've sent 3 emails over the past 3 days requesting a call back from her manager and he refuses to reply. Don't waste your time with these people. Rent a car somewhere else. The cars stink like mildew, the employees lack responsibility and professionalism. If you rent here and something goes wrong or there are issues with your travel.. you'll pay A LOT for it and they could care less. read more

State Farm Insurance reserved me a vehicle after their insured disabled my vehicle. Staff was friendly enough, confirmed my reservation but said they didn't have the 'kind' of vehicle that had been reserved. I could see everything on the parking lot from 'hampster vehicles', to trucks to small suv's. They DID say that they'd have a car in a couple of days if I wanted to come back... OR, I could pay an additional $10-15 dollars per day and they'd give me a 'premium' suv... I paid the money so I could have something to drive and they gave me a turdmobile... a Dodge Journey... Nothing 'preminum' about it and even less as a 'suv'. ... when I brought it back, I told the employee that the vehicle was a dog... and he laughed and agreed. Next time, I'll get one from Hertz.... read more

Very good customer service and very accommodating. I had a reservation across the street at Hertz and no one from Hertz notified me the location recently closed. So when I went to pick up the rental at Hertz the location was closed. I went across the street to Enterprise and they were very willing to work with us. They went above and beyond with customer service even vacuuming a recent return so we take it out on rental. Every associate at the Enterprise location was professional and courteous. I definitely recommend this Enterprise location and will be returning. read more

Was just there and was in and out very fast. They got me in a truck vs a car and made my day. D'ante and Alexis were fantastic and customer service was great. I'll be back if I need another rental. read more

I rented a car from at the Sherman and they was nice but the car itself so small and I had to leave in a hurry so I said ok. But, then I found out after being on the road for about 20 miles the guy charged me extra for car insurance that I did not need or want. I was upset but the guy was professional and cordial - - mistake on my part for not reading the "fine print'. I took vehicle to another Enterprise in Dallas and they accepted the vehicle and took me to destination I desired. If had do it all over again, I would with no hesitation except reading the "fine print". read more

Great service, nice selection of cars and competitive pricing!

Great group of people. They are generally very busy. On my last rental the car had not been cleaned. Inside or out. I did complain and they took off some money and made it right. Always very courteous. read more

I am happy with the service, it was quickly done. Customer service was healthy and positive. Zachary logston who is a management trainee at he sherman tx location had a positive attitude towards the customer. he took his time to explain me the different cost associated with renting a car and how i can save on it. This young guy definitely can be trained for a better position as he has social intelligence on human interactions which definitely is a positive trait for 21st century business. Price can be reduced which will flow more customers for Enterprise. read more