Great car great price easy transition from picking it up to dropping it off I recommend Avisread more

Bad experience and terrible customer service. I received a text from AVIS, two hours before I was…read morescheduled to pick up my rental, stating they ran out of vehicles; therefore, they had to cancel my reservation. Mind you, I had to provide my credit card information in order to make the reservation in the first place. AVIS then proceeded to charge my card with a "no cancel fee" after I cancelled my reservation. I have called their customer service line twice already, since early February, disputing this charge and they still have not refunded me.

My father and I had never rented a car before and these guys were super nice and went the extra…read moremile on both of our visits. Garrett helped us with our first rental. He was very patient as I translated all the information for my father. Overall great pricing & experience

The worst enterprise location I have ever rented a car from. My vehicle is down and my insurance…read morecompany is covering a rental for a month. So I made an appt for the morning got there and they told me that they didn't have a vehicle ready for me until the afternoon. I ubered there! So I told them can I please just have something doesn't have to be luxury car. They gave me a broken equinox. The drive terrain is all messed up car vibrating and unsafe. Called immediately after leaving. They told me they didn't have availability for me to swap out until Friday... today. I get there on my appt time. SHOCKER THEY HAVE NO VEHICLES FOR ME! I work and am at the mercy of having to commute they asked me to come back in the afternoon they MIGHT have something! Absolutely not giving me a broken car! UNSAFE CAR! DO NOT EVER RENT A CAR FROM THIS LOCATION!

I don't know which location this van was rented from, but they about ran my wife, kids, and me off…read morethe road on July 2nd. They passed us on a shoulder driving easily over 90. Sorry it may impact your ratings, but please review the plate number on this date and don't let them rent from you anymore. They ran right through the red light after they passed us.

This place is absolutely horrible. I know there are not many options for local rentals, and not…read moregood that this is both Budget and Avis in a combined office, so two equally bad options. My experience was almost unbelievable. I made a reservation at The Colony Budget office through Expedia in the morning to pickup that afternoon. Shortly after I made the reservation, the office called me to let me know that even though I had a reservation, they had no cars and would not have a car for me that afternoon. I was not happy, but told them to cancel and went back to Expedia and made a reservation at the McKinney Budget office. Having been told by the other Budget office that they had no cars, I proactively called McKinney to make sure they would have a car for me. They said no problem will have a car for you. Problem solved, right? Wrong! Fast forward several hours to about 30 minutes before I was scheduled to pick up the car, the McKinney Budget office called to let me know they did not have any cars. I told them that I had called that morning to make sure they would have cars and was advised that they would. The agent who called said that if the phone rings more than twice then the line transfers to the central reservations and they have no idea if there are cars or not. I said the person answered on the first ring. I have been renting cars for 30 years and know if I'm talking to central reservations or someone at the local office and let her know that. She got a little snippy and let me know that regardless of who I talked to, they had no cars. She also said this happens all the time, every day and that she routinely has 10-15 angry customers for which there are reservations and no cars. She also said that since I made the reservation "last minute," that she had no obligation to get me a car. Evidently for Budget, reservations are actually just suggestions for the rental office to get you a car. Ridiculous! I will never use the McKinney Budget office, and unless there is no other option, I will choose any company other than Budget. I suggest you do the same.

I was without my own car for about a year. I found myself having to rent one frequently and I chose…read morethe location at 2775 S. Central merely for convenience. From my first rental to my last, I received nothing but the best service from all the team members. They came to know me by name as soon as I walked in the door . My daughter passed away in November and I was overwhelmed with the caring and compassion these folks showed me. Never had a single problem with a reservation or a vehicle! I mentioned a few times to them that I would soon be shopping for a car to buy. The manager ( I believe), put a call into Enterprise Sales in Plano and soon I was contacted by John. He immediately sent me the available cars in stock based on my choices of make , model , etc. John was very patient with me and soon I purchased a Camry from him . He made the process so easy and I drove my "new " car home within two hours. I am so pleased I made the choice to not only lease but to buy from Enterprise. Sharon Strickland

The only issue I have was that they couldn't split my payment into 2 cards. Otherwise, everything…read moreelse went smoothly.

Fair prices, prompt in responding, and on time with pickup! I would definitely recommend them, and…read moreI will definitely use them again and again.

We booked with this limo service. On the morning they were to pick us up and take us to the…read moreairport, after they were 25 minutes late (keep in mind we were trying to get to a flight) we called. When we called the number of the service we woke up the driver. Now they are in McKinney and we are in Plano, and they offered to still pick us up, but by then we would have missed our flight - so we said no thanks - and we drove to the airport in our car and had to utilize expensive Valet parking in order to have enough time to get through security and catch the flight. It was white-knuckle experience from the get-go. Definitely will NOT call them AGAIN. I don't know who is doing the other reviews, and family members should not count . . . but I can't imagine we were the first to experience this sort of service.

BE AWARE! I recently rented a car from Enterprise and had a concerning experience upon returning…read morethe vehicle. When I brought the car back, the inspector didn't immediately look at it but instead went STRAIGHT back to the office to retrieve a reflection panel and magnifying glass. She then claimed there were hail damages, which were not visible to the naked eye. This inspection is totally a setup. As I didn't encounter hail throughout my rental and the car was in the garage most of the time. My guess is that the car had those minor dents before I picked it up, especially since I initially picked up the car in the dark. And of course, they were not using reflection panel and magnifying glass to examine the care when I picked it up. The process is like a SETUP, as the inspector's method seemed excessive for what are typically normal wear and tear issues not easily visible without special equipment. Overall, this experience left me feeling worried about this store and renting from Enterprise in the future. I hope this review helps others to be cautious about this store in their future rentals.

Professional and accommodating I will highly recommend this location. I Had an issue with my rental…read moreand staff was pleasant.

just wanted to share a couple pictures of some of the rental cars from Intellegated Enterprises…read more The fleet was clean, stylish, and exactly what I needed. The process was smooth, the service was responsive, and the ride quality exceeded expectations. Whether you're booking for business, leisure, or just need something reliable last minute, this company is on point. I appreciate how easy they made everything. You can tell they care about presentation and experience. I'll definitely be back and recommending them to others looking for a no-stress car rental. Solid service, great cars, and good people behind it!

From the owner: At Intellegated Enterprises Inc., we make sure our customers have the vehicle that's right for them!read more

I have used this location 2x in the last 60 days BOTH times had the same great service. I usually…read morewait to see if the experience is consistent before writing a review. The front desk to the point of driving off the lot was just so easy and pleasant. They have a great variety of vehicles on the lot and plenty in stock. In a time that most places are lacking customer service this place delivered

Custer and 121 location has best Enterprise service I have experienced nationwide. I have a…read morebusiness account and have rented exclusively from Enterprise Business for over six years. This Custer and 121 have always distinguished themselves from other locations. John Fluty, the Branch Manager goes the extra mile to help with special requests. I spoke with Jalen Foster earlier today regarding a request and despite the busy, busy office, he was very friendly, professional, thorough, and managed the hectic pace gracefully.. Thank you Enterprise!