Larsen was phenomenal, i had to stop by for a question regarding my rental and she knew exactly what i was looking for and helped finding a solution with a quick response. Very helpful and very informative. Her customer service is very impressive. read more

Wasn't informed on how rentals work as far as deposited go. Got to small of a car to fit 3 children in it, at the same time. With car seats. The car ran sluggish. After leaving rental at Gerber repair shop, went home and realized we had left the handicap placid in the visor on the riverside. Tried to call and was hung up on each time. When I called the main number , I was told I could go pick it up they were still there. On my way I called again and this time the system said they were close, after Angel told me they were open and someone would be there. Now after wasting time and gas had to go back home empty handed. This is not how to run a business. Not happy at all. ​​ read more

Have cars available! When we scheduled, they ask us to pick a time when our luggage would get here! Why bother! And, we, along with many others are on a wait list ... and the kicker ... about 30 minutes. Doesn't seem like a lot but they should have enough cars! read more

One word: ROACHES ROACHES ROACHES!!!! STAY AWAY FROM THIS ENTERPRISE FOR YOUR OWN HEALTH!!!!! Absolutely terrible experience.... The Enterprise "Complete Clean Pledge Protocol" is a blatant LIE. I have truly never been so disgusted in a company in my entire life. From customer service, disorganization, sanitation issues and rude management. Let's begin with the fact that they gave me a rental car that was INFESTED with ROACHES. They allowed me to drive this car for a month and when I say infested I mean there was a full on colony of roaches. Roaches like to come out at night time so I initially had not noticed them until one day I had a roach walk across my dashboard. Then it got worse and I saw about 4 roaches when I went to get something out of the car at night and realized this was a major issue. So I did my own due diligence and put roach traps underneath the driver's seat and the passenger seat..... when I tell you, it was a full on colony of roaches that must have been occupying this car for months. I called and let them know the issue and got a new rental car. However, I had to throw out at least $500 worth of valuables in the car because the roaches had intruded and I was not about to be a carrier. They gave me a new rental car. However, I got the new rental car on December 16th and then on December 19th when I was already out of town for the holidays they decided to tell me that my insurance had stopped covering the cost for the rental car on December 14th.... 5 days too late AND why did no one inform me of this information on the 16th of December when I came and showed them the roaches and got the new car? Terrible disorganization and I just returned to town and went to drop off the car. I let them know I was not going to be covering the invoice due to the fact that they had given me a roach infested car and the manager (some blonde white guy) was extremely rude, told me they are not liable for the roaches since I told them "a month in" and that if I knew about them I would have returned the car sooner..... sorry the roaches didn't decide to come out until then buddy? What kind of response is that!! Then he proceeded to run my card that was on file from a past rental and told me "well you're paying anyways I got your money." I have an eye witness with me that saw him run my card with me telling him he was not authorized to do so and then I told him that is absurd and I will be disputing this, reporting them to the Health Department as well and all his response was "good luck, you're not going to get your money back." Absolutely appalling and disgusted by the worthless employees they have working there and that they truly think it is okay to give someone a car infested with roaches and not take responsibility for it. Don't worry, the pictures speak for themselves. read more

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DO NOT RENT A CAR FROM HERE. IM BEGGING YOU. HORRIBLE. HORRRRRRIBLE never had cars available. Let's you book at a discount and then charges you way more. Honestly ridiculous. Cevert is no help. Neither is Layne or Jessalyn. read more

staff very courteous and helpful. Will rent there again, Jay helped us find a nearby restaurant

Super easy rental process. My car broke down in Tampa and the staff at Enterprise in the airport made my life much easier. Definitely would rent from them again! read more

Devin was great and got us out quickly, he made picking up our rental painless, and we were out in no time.

Easy rental experience, but not great. I usually stick with Enterprise due to my past employment with an auto insurance company who frequently dealt with Enterprise - and knowing Enterprise is usually pretty good to the customer. Most of the time Enterprise employees have been very friendly and professional (except that crew in 2015 at LAX - but I digress), although they naturally try to get you to spend more than what you want or need - so always be prepared for that. I reserved my car months ahead, along with the times, drop off location, and what car I wanted and with what. After retrieving my luggage, I came to their location in Tampa airport. I skipped the lone employee at the desk and just went to a kiosk to get my print out. Afterwards, right downstairs to get to my car. Everyone was of course friendly, though the guy who assisted me to my car was trying real hard to get me to spend more. I just want the make (or similar) to the car I reserved - nothing more. They need to go easy with the salespeople ways. No matter how many times I specifically request the type of car I want or reserve, they still will try to get you something you may not want, but will make it sound as if you do. I didn't get the exact model I wanted, but it was close enough. They need to have what the customers reserve actually at the lots, because this happens more often than not - but I also understand as the same time as to why. I inspected the car for any prior issues and took my pictures just in case( always recommended). Soon enough I was off. The drive from car pick up to the gate is a long one through the garage. They must've had issues here before with cars being stolen from the lot, so you have to pass through a heavily gated area and present them with ID and the rental papers to get past. That might just be the airport and not any car rental agency though. I wasn't dropping the car back off at this location, as I had indicated when I made my reservation, so I didn't have to come back here. All in all, it wasn't a bad price or overall experience. With so many competitors, Enterprise can't afford to be priced high or offer bad customer service. If at this airport again, I would have no problems choosing them once more. I always recommend reserving ahead of time as it does save time once you're there. read more

Such an unhappy customer here. Usually I like Enterprise but they thoroughly disappointed me this time. I rented a car for work- I told them so. Ryan W clearly only wanted to make his quota- I just finished telling him i was only traveling to Largo (15 miles away) and he tried upswell g me to a full tank of gasoline. I had gotten 4 hours of sleep to make my early morning flight as well! I realized it and said no. He also gave me an economy car and while he thought it was an upgrade, it actually was worse! The car did not have a phone charger! Seriously dude . I just finished telling you i was there for work! I stuck with it because I had to go. On the way back I told them that I was unhappy and Ramon promised me the manager would call me. Really? Because it's now almost a week later and no call. They did take off some monies from the car but the whole experience was pretty sour! Pretty poor customer service! read more

Enterprise Rent-A-Car - Not my rental! - Car Rental Near Me - Tampa, Florida

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We are so incredibly disappointed in Enterprise. Our flight to Buffalo NY was cancelled due to a major snowstorm leaving 6 feet of snow at the Buffalo airport. We asked to keep The car for an additional day so we could drive to our home north of Buffalo that was not impacted by the storm... the cost.. an ADDITIONAL $2,100! Robbery. Thanks for helping stranded travelers! read more

Do not rent a car here. We reserved for same day, we got the confirmation number and everything. We had to Uber 20 mins there to get there at 11:00 which was our reservation time. On the way to the location we tried calling to make sure everything was set in stone and no one answered after 10 mins of letting the phone ring. We get there at 11:01 and as soon as we walk through the doors we get a text that they don't have any cars available for us. What sense does it make for them to text us 1 min after the reservation time that they don't have any cars available? The useless lazy excuse of a worker claimed they were busy but there was no one even there when we arrived and it seemed like they just liked to let the phones ring. They couldn't have texted us sooner that our reservation wasn't valid? Why are they able to overbook like that anyway? We wasted time and money over this Enterprises inconsideration and lack of punctual communication. Had we received a text as soon as we booked the reservation it wouldn't have been a problem. read more

The actual story of how we got to renting from this location is way too long and detracts from the reviewing. So lets say, beware of Priceline and other third party booking sites when it comes to Enterprise in Tampa - they only reserve a car, and Enterprise is NOT in the actual airport. In addition, your car can be up to 45 minutes away at any one of their Tampa locations. Call the location directly!! Minimum cab fare from airport is $15, before tip. Ride time = 5 minutes. Easy curbside service. This rental was in prime holiday season so cars were in short supply - think Seinfeld episode- so we had a short 20 minute wait for a clean car. Free upgrade, as it turned out. 33,000 miles on the car and no Bluetooth,but what the heck - it had wheels - and the price was $110 less (42% less) than my Avis Corporate rate. People were super nice and the manager, George, was a rockstar. Great deal if you are prepared! read more

Everything was super easy with Enterprise! I handled placing the reservation on line and everything in person went off with out incident. Picking up my rental was quick with all the paper work, getting car signed out, returning it. It even ended up being a little cheaper than I planned on with adding a second driver and deciding to get the slightly extra insurance (because I am an overly cautious person). read more

Enterprise Brandon location on Adamo Dr. Please don't rent from this location. I rented a car from this location they have the worst customer service! I witnessed a associate being rude to a customer on Saturday morning elderly gentleman who was asking for a ride back to the dealer ship to get his car. The pm low and behold Today Tuesday it was my turn. I was advised from a manager there they would car the police and report a car that I was renting as a failure to return because there associate did not get it right! I rented a car from this location because my daughter was involved in an accident and need a rental car! I knew I should have never went to enterprise to begin with! I don't like to rent cars from enterprise because everyone is treated the same! The car was due to be paid on Monday the manager at this location called and was very rude. He never asked if I wanted to extend the rental or if I was returning the car. His customer service was extremely unprofessional to say the least. They had a valid credit card on file and never attempted to charge the card or even ask if I would be extending the rental before he and I got into a shouting match. I was threatened if I didn't return the car by 4pm today it would be deemed as failure to return. It's not like I was weeks or months behind just 1 day! I would never rent from enterprise ever again! I don't recommend anyone else if you want to be treated the same. read more

I needed a rental car to travel out to Orlando due to my car having no AC since February. I have a shih tzu with a heart condition, so there was no way I could go to Orlando with no AC. I booked a reservation with Enterprise online (I recommend this--for one no payment is made until you get the car). Sadly, the Enterprise where I live did not have the small sedan i booked, but they were nice enough to immediaely shuttle me to a location that did and offered a bottled water while I wait (which wasn't long). The lady at the counter was very nice showing me my car and explaining to me about the $200 credit they charge on top of what you paid for the car so there were no surprises. I was very happy with the car itself as well as the experience of getting my rental so I could be on my way. I was able to drop off the car at my neighborhood Enterprise without issue. They do offer a ride back home, but do note that Sundays they're closed. It was no big for me because I'm walking distance from my neighborhood Enterprise. I would use Enterprise again next time I need a rental. read more

Rental car was great and staff was friendly. The reason I am giving 1 star review is because when we returned our vehicle there were two dogs inside. When I inquired if the dogs had a leash the young lady assisting us stated that they did have a leash but were small and did not need one. She also stated that the dogs were owned by managers on duty one of them being her own dog. My husband and I do not like dogs and don't expect to encounter them when conducting business. We waited for our Uber outside in 84 degree heat instead of going inside where we would have been more comfortable. Insisting that the dogs be leashed would have created a uncomfortable situation for us especially since the dogs were owned by the managers running this establishment. Having the dogs in a common area with customers is inappropriate. There are many people who are afraid, allergic, or just don't want to be imposed upon by pets (sniffing, jumping, running, barking, licking, etc). Please be more sensitive to the needs of all customers and don't bring your pets to work. read more

Enterprise Rent-A-Car - Car Rental Near Me - Tampa, Florida

Horrible customer service. Will not help with anything. I am a loyal customer until this office. Absolutely do not care to help on any way. My car would not start and they would not rent me a new car or do anything to help until mine was picked up. And "inspected". Leaving me sitting there waiting after I called their customer service and they told me my car would be ready when I got to the office. read more

After being sent on a wild goose chase (and spending money on several taxi and Uber fares) by the bad airport employee who gave me wrong information about my reservation, ended up here at this location only to receive condescending and dismissive treatment by Ryan C., the "manager," who only made a bad situation much worse. He could obviously care less that the airport person needed training. Just wanted to throw an upgraded car at me to shut me up when I wasn't even mad or behaving badly, just wanted reassurance that no one else would go through what I went through. He said to me "Obviously nothing we are going to do is going to make you happy. Let's just get you on your way since nothing we are going to do is going to make you happy." Enterprise, why would you promote someone who can't handle customers properly, especially after one of your own employees screwed things up in the first place? read more

I've had way too many issues with this location. Last year, I over filled the gas tank by $20 (it was given to me at half-tank). When I asked for a refund of the overage, I received a response from the manager "maybe next time we can give you free gas or something" which I found insensitive since the reason I was there in the first place was because my car was totaled a week previous. Funny how he was able to cut a check after I called corporate. Then today - I called yesterday for the Spruce street location to pick me up from an Auto Body Shop and was told to confirm the pickup an hour before I needed it. Well today, I did as I was supposed to, called twice - once to confirm my reservation, and second to confirm my pickup time about 20 minutes out..spoke to the branch manager each time (same manager as last year, by the way). Well...after sitting there for a half hour, the auto body shop called this location and was informed that I never made a reservation. Do yourself a favor and use a different location, as obviously the manager and staff at this location clearly lack business accumen, customer service and documenting systems. read more

I rent cars REALLY often. I'm one of those Enterprise Platinum people, and have rented from locations all over the place... call me an Enterprise Aficionado, if you will. Anyhow, all that said, this little location is a great option if you're flying in and out of Tampa. It's *right* off the airport, but still has the friendly service and way-better pricing of your local branches. Before you ask, no, they cannot technically pick up or drop off on airport grounds... BUT... the cost savings you'll get not only on rates, but also all those pesky airport taxes will well outweigh the $5 you'll blow on the Uber to get you to the branch. read more

Going to the Tampa airport can be confusing for a first time traveler going there; it was hard to leave your rental if you went into the wrong drop off (they have spikes so don't back up!) However, Avis allowed us to leave and directed us to the Enterprise office. The lady (didn't catch her name) was gracious enough to allow us to leave our rental with her. The deposit was quickly released to our surprised. They definitely have a returning customer. read more

Worst rental car experience of my life! Rent from another company! Arrived in Tampa and Rented a car from Enterprise. Rental was $105.00 including tax for two days. When I returned the car they had no record of me ever renting the car THEY gave me and insisted it had never come from their location. Instead they charged me $320.00 on my card for another car they say I rented but never picked up. WTF? Staff were unable to resolve because the "Managers" were all in a meeting. After arguing with them for 20 minutes and presenting them the copies of the rental agreement I ran to my plane and almost missed my flight. NEVER AGAIN ENTERPRISE! read more

I'm not the type to write reviews but I felt that the crew at Enterprise in Spruce St deserves the kudos. I have rented here 3 times in the past 6 months. Nothing but excellent service and great prices. I highly recommended. read more

We booked our reservation to pickup the car at noon to only find out that is the same time they close. When we got there, no one was in the building and doors were locked. We were stranded and found out they cancelled our reservation. This is unacceptable. Go anywhere else but this shitty place. read more

I always use Enterprise when I vacation. We used this location because the airport location's prices were horrendous, not their fault but I'm not paying it. Steve was very helpful. I called when I first made the reservation to be sure they could pick us up at our overnight hotel. The morning after we arrived in Tampa I called and our ride was there within the hour. We were informed that the tank was only 3/4 full so we knew we'd only have to refill to that point on return. Halfway through our stay we added another driver, simply completed at another Enterprise location near Madeira Beach. Enterprise has always provided great customer service. read more

My husband and I rented a car from the Enterprise Rent-A-Car company on 2/16/2018 and turned it in 50 hours later for a price of $413.80, over $200 per day for a Chevy Impala. It was arranged through Costco and the receipt states that it is a Costco rental, but Costco has absolutely no record of this transaction. When I called the franchised office to discuss my concern, they told me that they usually charge several hundred dollars per day for mid-sized cars and that I was getting a deal. They could not show me where the Costco discount was on the receipt. The call was placed two weeks ago on 2/20/2018 and I am still waiting for a response. At this point, I have no choice, but to file a complaint through my credit card company. Please do not let this happen to anyone else. read more

On a recent trip to Florida, my friend and I landed in Tampa at the airport and took Lyft to the offsite location of Enterprise and we had an amazing experience. The staff was very kind and friendly. There was a wide variety of cars to choose from and the prices were very reasonable. We purchased the additional insurance along with the roadside assistance. No regrets at all for spending the additional money since we would be road warriors during our short stay. I highly recommend this location. It was less expensive than the airport and the lyft ride was 7-9 dollars including tip. The rental car office was clean. The car was clean and we had no issues at all. I highly recommend this location and Enterprise on your next trip to the Tampa area. read more

Had a bad experience at the TPA airport location. The front desk person was wonderful. But, when we walked over to pick up the car in the airport garage the girl renting us the car was a piece of work. Rude, abrasive, and pushy. Also, without our consent she charged us extra for something she didn't explain. We ended up having issues with the car and ultimately ended up at the Spruce location. These guys are top notch. Ryan the manager was very accommodating, and helpful. Will be choosing this location from here on out. It's very close to the airport and worth the 6 minute uber drive. You can tell they care about the customer experience. As for the airport location- no thanks. read more

The way they run business is probably the worst of any business. They only let you use your debit card if you provide them with a utility bill to verify your address. However, they will let not let you use anything else to prove your address, even if it's on your drivers license, from a bank or insurance company. Utility bills should not be any of their business. That's an invasion of privacy. If someone is showing you envelopes with their address then obviously that's prove of an address. Clearly they don't have the common sense to know that. read more

I recently rented a car in Tampa Florida. Thankfully I was assisted by John, George and Terrell. Three very kind, patient and thorough gentlemen. Willing to go that extra mile with a smile. They even called transportation for us to go to the airport. Keep up the good work! read more

I almost didn't get the type of car I needed on a very busy day but they worked hard to please me. The car was smoke free, very clean and worked fine. I was also glad that they avoid wasting paper printing and rather work sending you documents instantly via email which is much more convenient. They also didn't wrestle me down to add unnecessary coverage like other sites do. read more

No stars!!!!! Only put one star because there are no other options on Yelp. But make no mistake, this company is horrendous. When you are on a wait list of 50 people for your reserved confirmed car, you clearly don't know your business! And we were lucky enough to get a oversized diesel work truck which I don't feel safe driving. What about the other people who got nothing? Totally ruined our vacation because of their lack of planning or ability to understand lots of people go to Florida on vacation. Really? A new concept? And Corporate Enterprise you need to figure out how to move your cars around the country where your need is or don't permit reservations. read more

So my parents rented a van to take my family and I to the airport in orlando. 3 kids being 4 months 7yrs and 10 yrs old. So less than hour later the van started swaying side to side so my dad slows it down thinking it was the wind. Then POP the tire blows. Long story short I had to reschedule my family's flight costing me 310 dollars. When we finally took it back to get Another van the manager Mike told me that within a week enterprise would send me a check to nyc for the 310. 5 weeks later no check and he never responds to my emails. What type of business do you run. It was the end of Feb and rent was due in 2 days so I also incured a large late fee. My dad even went to speak with him after 3 weeks pasted and he said by Monday it would arrive That was a joke...thank God we didn't crash But before rented I would do a test run cause your families life may be in danger... read more

I picked up my rental car late at night on Christmas Eve, and the guy behind the counter could not have been more friendly and cheerful. He completed my check in and pointed me in the direction to get my car- when I got off the elevator, I was greeted by name by a female employee who was equally friendly. She didn't seem to know exactly what she was doing and had me carrying my luggage up and down the isle while she figured out which car was mine, but over all she was nice enough. She was a little pushy on all the upsells, but that's to be expected at car rental places. I'll definitely be using Enterprise the next time I'm in Tampa. read more

I was nervous about my first rental car, but these guys were amazing! They were friendly, patient with my questions and loaned me a car that had more features than the plane we flew down in. If I have occasion to rent another car in the future, I'll go with Enterprise. read more

Don't worry about using the Business Plus line. They just ignore that you're there. Really awesome retention of members, Enterprise.

Flexible with great customer service and reasonable price. Counter agent called Tampa Airport location to see if he could get me a better quote. Location closes at noon on Saturdays but staff stayed late to assist us. Finally, the same agent offered to synch our phone with the vehicles Bluetooth. All good! read more

I forgot to rent a car for my wife's high school reunion until the night before we flew to Tampa. All the usual rental places were sold out. Two Enterprise locations had cars, so I rented from the closest one-- 30 minutes from the airport, too far for airport pickup. In the morning, I called the location (on Busch Blvd) and Megan got it switched to the Spruce location. When we got there, the agent (I regret I don't have his name) was very helpful, said Megan was a friend and he was giving us special treatment by moving the rental. Helped us with after hours return, and transportation back to the airport. Very personal, helpful service. He never quoted "policy". It was clearly all about us, not about Enterprise. read more

I can't say enough good things about our experience with Enterprise. After having a horrid time trying to get a car from Hertz I went to Enterprise and Jasmine the girl who waited on us couldn't have been nicer. She got us lined up with a car right away and it was even less expensive than Hertz She even gave us an upgrade. The guy who deliver the car to us went above and beyond to help us. He even loaded our heavy suitcases into the trunk. It was a pleasure dealing with Enterprise. I will come to them the next time I need to rent a car read more