We rented a full-size luxury SUV for a family trip from Tennessee to Clearwater, Florida. After driving it all week without any issues, the check engine light came on the night before we were scheduled to head home. We called Enterprise, and they advised us to exchange the vehicle at the PIE airport location. Unfortunately, our experience there was very disappointing. We were offered a sedan as a replacement--even though we had two car seats, luggage, and six people traveling. That simply wasn't a workable option. We were then sent back to Roadside Assistance, which was an incredibly frustrating and time-consuming experience. Eventually, we made our way to the Tampa Airport location, and I truly cannot say enough good things about the team there. By the time we arrived, we were exhausted and frustrated, but they completely turned our experience around. While they didn't have an identical replacement available, they took the time to show us three different options, patiently answered all of our questions, and made sure we left with a vehicle that worked for our family. The manager and staff were professional, kind, understanding, and incredibly accommodating. They took what had been a stressful situation and handled it with exceptional customer service. Thank you to the Tampa Airport team for going above and beyond--we're so grateful for your help. read more

Dropped off my rental car here. Two folks with scanners checking in returns. Love how efficient and quick they were. Took maybe 5 minutes if that and receipt was in my email before I waked out of the building. I don't rent from Enterprise often as I rent from another company but realizing that generally Enterprise excels at service. read more

Yup gonna have to give this one a two. Everything else was good except for this one thing; my money! They charged me for refueling their tank when I explicitly filled up their tank before we went to the airport. No other issues but when it comes to increasing my bill for something I know I did becomes an issue. Making a review via Yelp too! #yelpelite #googlereview read more

The staff are what made this a great experience. Otherwise, the long wait was not good. There are 3 staff and 2 reserved for elite membership. There are kiosk but the system only worked for half the guest so it needs updating. The desk staff, the gentleman assisting at the kiosk, and those downstairs were very friendly. Easy process to get in and do. Same with return. Car was nice and clean and good selection. read more

Wonderful experience...again. It was my third time renting a car from Enterprise at TPA and it is always a quick and easy process to pick-up and return a vehicle here. The Enterprise airport staff is always friendly and helpful and lines move pretty fast. Drop off is a breeze. Only thing I have noticed is not everyone can answer questions about pairing or unpairing phones for vehicles. It would be helpful to have this info included with the rentals or at least a QR code for quick instructions. The car we had, a Hyundai Kona, was very clean and spacious. Definitely a much better experience than our last Enterprise rental back in IL. Prices are a little higher than competitors, but you get what you pay for. I really appreciated the reminder texts to confirm pick-up and drop-off times. Thank you Enterprise TPA! read more

Enterprise Rent-A-Car - Clean and like-new rental. - Car Rental Near Me - Tampa, Florida

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I had a very disappointing experience with Enterprise at Tampa Airport. Upon checking in, I was simply told to pick a car and left without a proper inspection. When I returned the vehicle two days later to another location, they claimed there was damage that I did not cause. I provided clear photographic evidence showing that the damage was pre-existing and even had watermarks indicating it came from a previous car wash. Despite this, Enterprise's damage recovery team refused to acknowledge it and insisted that I was liable. This was incredibly frustrating and unprofessional. I won't be renting from them again. read more

Enterprise Rent-A-Car - Watermarks from previous wash - Car Rental Near Me - Tampa, Florida

We rent from Enterprise as no matter where we are in the states, their customer service and vehicle availability is better than the competition. When we arrived in Tampa a week ago, we reserved a premier car. It was not ready when we flew in and we were told we'd need to wait. We were tired from our flight and anxious to get to hotel. We accepted an available SUV so we could leave immediately. While the SUV was lovely, it was not what we planned for our week in Florida, including the MPG of the vehicle. We returned the SUV today to fly back home and shared our experience with Kyle. He was patient, thoughtful and provided us with credit/reduced price for the week's rental. We are thankful for his consideration of our time and patronage to Enterprise; we will continue to only rent from Enterprise. read more

love them . always have always did . o my place i'll rent from I like how they'll pick you up and drop you off at your destination I like how they'll give you free upgrades read more

The manager, Dante, was very helpful in retrieving an item that we left in the car. Everyone at that location was very friendly and helpful!Thank you! read more

I first tried to reach out to Enterprise directly to provide feedback about my experience, But all I received was an invitation to leave a review. So here it is. During my recent rental at the Enterprise Tampa International Airport location (around 8 PM), I was shocked to be told that I needed to pay a $400 deposit simply because my license was issued in Florida. This was never disclosed in advance, and it was a huge unexpected hit to my budget. When I asked the manager on duty, Tyrone, how to submit a complaint about the lack of transparency, he brushed me off, saying he didn't have the info and even implied that making a complaint would just make the agent "look bad." He seemed more concerned about the store's statistics than about customer service. When I clarified that my concern was with his behavior as the manager, he became argumentative, laughed at my concerns, asked if something was wrong with me, and continued going back and forth with me despite my requests for him to stop. His dismissive and mocking attitude triggered severe anxiety, and I eventually had to ask him to step away. Instead of de-escalating, he later came back and threw his phone in front of me and my sister, trying to prove that the fee was on the website (it wasn't). Rather than helping me submit a complaint, he chose to instigate more conflict. As a woman, this behavior from a grown man in a position of authority felt intimidating and unprofessional. I left the interaction shaken, with a $400 charge I wasn't prepared for, and nervous about even having to return the vehicle in case I had to interact with him again. I also overheard other customers complaining about the same surprise fee, which shows that more transparency is badly needed. This was by far my worst experience with Enterprise. I hope the company takes customer concerns seriously, addresses this lack of disclosure about the Florida deposit policy, and ensures their managers are trained to handle customers with professionalism and respect. read more

I had a very disappointing experience with Enterprise Rent-A-Car at the Bradenton, Florida location. We reserved an SUV well in advance for my son's prom, an important and time-sensitive event. However, just a couple of hours before the scheduled pickup on the day of prom, we received a call saying the vehicle was no longer available. We were told the SUV had "bald tires" and that the tire shop didn't have replacements. While I understand that maintenance issues can happen, it is the company's responsibility to ensure their vehicles are safe, properly maintained, and ready for customers--especially when reservations are made ahead of time. Calling at the last minute left us scrambling with no reasonable alternatives during a very busy time. This lack of preparation and poor communication is unacceptable and caused unnecessary stress on what should have been a special day. I expected much better reliability and professionalism. Unfortunately, this experience has made me question whether I would trust this location again for future rentals. If I could give a 0 star, I would. read more

I had added a car to my JetBlue vacation and it was through budget, which made me nervous, turns out I was dealing with a garbage company. They made me wait 30 minutes, and then tried to foist an electric car on me, made in America! Also, they try to totally rip you off when it comes to gas, I suppose all of the companies do that, but it is very harsh. I walked out and went next-door to enterprise, which was a breath of fresh air. They promised me a lower price and assumed I didn't want the insurance which was cool and got me out of there very quick. Also, I returned the car a day early and they prorated the price. Be careful, the charges add up, they will try to profit from you massively. Got a nice black Tucson, which had all the safety features and even wireless CarPlay. Unfortunately, the car smelled like the beach. But I dealt with it. read more

Enterprise Rent-A-Car - Car Rental Near Me - Tampa, Florida

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I have occasionally had an unpleasant experience with my local Enterprise. HOWEVER, GENERALLY I'M QUITE SATISFIED. Recently, for example, I had a fabulous experience with my local Enterprise in Ensley Alabama (35208). The Agent who helped me, MIRACLE, went over and above and out of her way to locate and procure me a car so that I could travel out of state to my Dad's 86th Birthday celebration. She even upgraded my reservation, which was an extra blessing because my parents, unexpectedly, ended up traveling back home with men in the comfort of the upgraded car Miracle gave me. When I returned the ride, Miracle got me back to my destination. The driver who took me home was also pleasant. I am very pleased with the pleasant and professional staff and service that I got from everyone at the Ensley-Birmingham Branch, including the cold water on a very hot day!! I could not be more pleased with the Ensley Enterprise Branch and hope that they remain in the area for decades to come. THANKS MIRACLE AND CREW at the Birmingham-Ensley Branch!! read more

For years I used Enterprise and loved them. But they screwed up this year and now I got to think. Tried to rent in the Spring, got to the store in Punta Gorda fL and didn't have the $500 From 2 Sources as I forgot that high amount due just to drive their precious Toyota. Then, they took my free day away, Altho I did not rent. Never gave it back despite several useless phone calls. That's cheap and dusre7. If I Need them I'll use them. read more

I made a reservation in the morning and requested pickup in 2 hrs. They didn't show up. I called back and they said my reservation was now TRIPLE in price. Then they said I couldn't rent with a debit card (not true). Just giving me the run-around. Called corporate about my reservation and they said I could pickup a car in 30 mins at my original reservation price at a different location. I was in the process of getting a Lyft there when the location called to say they had no vehicles and I was on a wait-list. Said the same thing today. Called corporate and they were no help. Called another location and he basically said he had the vehicle I reserved, but they weren't going to honour the original price and I could only have it for triple the price. Absolute grifters & liars. Spare yourself the aggravation and go somewhere else. read more

I had a reservation with Dollar, but their counter help, Dio, was rude and took offense when I complained about him trying to gouge me for an extra $48 for an "upgrade" when they didn't have the car id reserved. Started walking out and Zory from Enterprise saw the look on my face and asked if he could help. They graciously got me a car and I'm off driving my kid back to college. Way to go Zio and way to go Enterprise! read more

Friendly, quick and easy for both pick up and drop off! Very seamless process! Drop off was a breeze, lots of signs directing you were to go. You drop off the car and the tram is waiting to take you to security. Will rent from the airport again! read more

Might be the best rental car experience I've ever had over 30+ years. I used the kiosks to check-in and was assisted by a person to answer any questions and expedite the process. Went zip-zip, and was off to the garage where I picked up a low-mileage standard SUV that was very clean. Leaving the garage, the person in the booth was also helpful. Return was a breeze and folks there in the early morning were chipper and nice. All around great rental. read more

After being denied a rental from nextcar (the worst) we went right over to Enterprise in the Tampa airport and the customer service as amazing and fast! We will now from here on be booking all of our rentals through Enterprise! read more

Simply they are fast, efficient and ver friendly. BTW I hate that I have to do at least 85 characters

Maybe if you had a car and I wasn't just spending my vacation waiting for one. We had a reservation and they said they were just too busy. They ran out. Then why even bother with a reservation. read more

Thank you for caring about us as people and not just customers. Enterprise reached out to me this past week regarding my frustrations with Tampa International Airport Enterprise not responding to me after the rental car got towed. They listened to my frustrations and showed me they cared about what happened. I don't expect any company to be perfect and was worried that they did so much business that I did not matter. They reminded me they do care about us as people and not just customers. read more

Very grateful for exceptional service reps like Yvette Boraca at Enterprise Punta Gorda, FL location. Thank you for being kind, helpful and for a great customer experience overall at the time of rental! read more

This is a great rental location. There are no shortages of Corollas on a Thursday afternoon. Counter service was excellent. The only thing stopping me from giving 5 stars is the facility is a little hard to navigate because you have to go down 3 levels to pick up the car and the drive out process can be quicker. read more

Enterprise Rent-A-Car - Car Rental Near Me - Tampa, Florida

On travel with my sons swim team we were renting three vans. The location at inside the terminal was extremely handy, but it's a hike by train to get there. A short wait and a friendly staff assisted me. The paperwork was quickly and our group was on our way. The vans were clean and ready to roll out of the garage. The return was quick and easy very early AM drop off. No issues with the van for the 6 days. read more

Enterprise Rent-A-Car - Dodge - Car Rental Near Me - Tampa, Florida

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---------- PROS ---------- No B.S. Check-in was at the kiosk, easy, no waiting. I'd read horror stories of cheaper rental companies denying the customer's own auto insurance, but at Enterprise they didn't even want to *see* my insurance. When I went to the garage they offered a free upgrade to mid-size, saying I could pick any car in the line. (I stayed with the compact for the fuel economy.) At the exit booth, they have cameras take pictures 360° around the vehicle so I didn't have to. (Well, you have to trust their cameras, I did.) We got a Nissan Versa, and it was loaded. I've rented a Versa from other companies, and compared to them, the Enterprise Versa had cruise control, blind spot monitor, lane departure alert, and 360° sensors to warn of getting too close to something -- all things the Versa at the cheaper companies lacked. Both the Enterprise and cheaper companies had AirPlay, and a backup camera (the latter now required by law anyway). Return was quick, all I had to do was hand them the key. Went with them because all the big travel sites say that the top companies are Enterprise, Alamo, and National, and the difference between these three and the cheaper carriers was evident from the reviews. I decided to pay double with Enterprise for a no-B.S. experience, but double just meant $60 for a one-day rental instead of $30. ---------- CONS ---------- (1) They don't have any hybrid vehicles. I don't mean they were all taken, they just don't have any in their fleet, period. I think they had electric but at maybe double or triple the price. (2) If you use their service that bills you later for any tolls you incur, you pay a service fee, which is fine, except the agent didn't explain that when he steered me towards signing up for it, suggesting there was no reason I *wouldn't* want that service versus my paying tolls myself at the toll booths. (3) Took two airport trains to get to the rental place. Even so, the airport wheelchair service does serve this remote area. read more

My family, and I love Enterprise. It's usually first choice. No matter what location, we always seem to get the cars, or trucks that we want. Fast service, and friendly employees. We will be back soon. read more

Enterprise Rent-A-Car - Returned the rental. - Car Rental Near Me - Tampa, Florida

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First let me say that Tampa airport is clean, not chaotic and smells like a spa. The process of checking in and getting the vehicle was fairly simple and the line wasn't too long; however you will do a bit of walking between getting off of the shuttle and too the final rental car facility. If you're management and reading this Julian was a great help with navigating the garage. He had an upbeat and pleasant attitude which was nice to see after traveling for a while. read more

Well this is the first time I didn't go get my rental car. I was picked up. There were 3 cars to choose from. My insurance covers $30 per day. During the reservation I mentioned I don't feel safe in small cars. So they said for $10.97 I could upgrade from a "full size" to a SUV. Ok I guess. 2 days later my debit card is charged $34.82!! Surprise.... They said they needed $50 for deposit. It was a hold. Nope! It was changed on my Master Card. I'm paying interest on and when will I get that deposit back?? I just feel like they snaked me like car salesmen. I'm taking this " SUV wanna be" back to get what my insurance covers tomorrow. They will need to have one waiting for me. Not so happy. I also paid my deductible as someone hit my car and left in our parking lot. read more

I had a very disappointing and frustrating experience with Enterprise on the 4th of July. I was driving a rental SUV with my small children when I realized one of the tires had dangerously low air pressure. I contacted the nearest Enterprise location that was open for the holiday. Over the phone, I was told that they had the same type of vehicle available and that I could do a direct exchange. The representative took my information and told me I could simply give my name upon arrival. After driving there an hour away and with a car in unsafe condition I was told that there were no SUVs available for exchange. Not only was I misled over the phone, but no one seemed to care that I had just risked my family's safety to get there. I spoke to the manager, Chase, who offered no help, no solution, and no sense of urgency. I even asked if they could at least fix the flat tire, considering I was stuck in a town I don't know and most places were closed due to the holiday. He clearly had no interest in helping. What makes it worse is that I paid for roadside assistance which turned out to be completely useless. They just told me to exchange the vehicle, but again, no vehicles were actually available in the class I had reserved and paid for. Enterprise is great until you actually have a problem then you're completely on your own. This entire experience showed a total lack of care, coordination, and responsibility. I honestly don't know how someone like Chase is in a managerial role. He lacked basic customer service skills: no knowledge, no kindness, and no sympathy. But I guess nowadays, they'll give a title to anyone. read more

Let's play a holiday game. It's Thanksgiving weekend, as in the Turkey day is coming. You have read that a lot of people are flying or as a manager should have an idea. You prepare. You anticipate. You work here and do neither. Instead, you 1. Have three people working, one of which is you the manager. You have other employees everyone can see, that open the door and close it. 2. You have people who have a registration, and have to wait for over an hr because none of the cars are washed. Some people wait longer. 3. You people upset, because in management 101 class you ignored something called surge. 4. Your clean COVID-19 thing is a joke, because you are just getting cars and vehicles washed. 5. They didn't have ours. I was willing to take Premium. They had already sold out. Then I heard the manager ask the person in the next line if she would take a Mustang convertible. She declined. I didn't. When you walked to where the Mustangs were, I counted eight ready for deployment. I prepaid the gas, the rate was slightly better than at the gas station. Is this the worst Enterprise experience ever? Nope. The one in Orlando was even worse. But this was bad. Bad. Update - Enterprise responded about the issues - you can see the comment, and asked me to send all this info over to them. Guess what they did with it? NOTHING. Just some verbiage that they would send to their regional manager or something like that, and will contact me. I guess it is via ESP. read more

Please don't depend on this location to have a car for you. I made a reservation and when I arrived they just said no cars available. They did not try to get me another car from a different location. I was stranded at the airport with no way to get to Orlando. When I contacted customer support they just said their system said there were cars. I have been a customer for several years but never again. Don't believe when they say they are trying to help. They just are moving on to the next customer to disappoint. read more

Up to this point in time, I'd say my experiences have been top notch with the quality of vehicle and the renting process. This time, 1/24-1/25/24 at the Tampa Airport (TPA), my experience included a lack of professionalism and handling of my rental agreement by the TPA manager and the missing response from Enterprise leadership both at TPA and corporate. In a nutshell, my reservation got cancelled. I didn't get an email or text notification nor did any TPA Enterprise staff figure it out until the manager at the exit booth about 75 minutes after my plane landed. I was trapped at the Enterprise airport exit gate for over 2 hours, most of the time was without any staff person in the booth. My driver's license and credit card were held inside the booth. The agent and the manager both walked away and worked at other exit gates trying to get angry, cursing drivers on their way. For 2 hrs. and 15 minutes I was held at the gate with no one available or able to help me. Finally, Carlos, way past the end of his shift, created a "walk up" rental agreement and I was able to leave about 1:15am. Between the mounting number of cars and the 2 agents who could not figure out how to handle the original reservation or the one I created while sitting in the car, the situation was unravelling fast. And the manager? She didn't offer a solution or even a basic apology but walked away from the booth to help others and never returned. So, I got released by 1:15am, but the rental agreement didn't have the drop off location right. In the following 2-3 days, I made 4 calls to the main Enterprise asking for corrections and follow up by a leader because how I treated and how the situation was allowed to continue for so long. It was tense and out of control for about 2 hours. The phone agents were polite, said they were taking notes (found out that wasn't accurate) and used terms of escalation such as "urgent" and "emergency" to describe their push for assistance from corporate leaders. Well, It's 2/5/24, and I haven't received a phone call back from the corporation. TPA Enterprise leaders? Yes, Joseph May, Regional Manager, and Shanelly Brown, Manager, did email me once on 1/25/24. I did respond 4-5 times providing time we could speak and letting Mr. May know I didn't want to include Ms. Brown because she was the manager who exacerbated my original situation. I kept emailing messages because Mr. May never responded back. He still hasn't. Almost 2 weeks after my weird experience and absent follow up from any Enterprise leaders. I guess the $1.00 charge for the rental of 16 hours was to make up for the night manager's behavior and the lack of customer service/satisfaction. As a leader myself, I know the importance of quick follow up with patients and families. Because, as more time goes on, the complainant can become more frustrated and take their care elsewhere. I wanted to be heard by TPA leaders so they could avoid another out-of-control situation like I experienced and possibly keep me as a future customer. In case you were wondering: What is the Enterprise mission and values? "To be the best transportation service provider in the world. To exceed our customers' expectations for service, quality and value. To provide our employees with a great place to work. To serve our communities as a committed corporate citizen." No, Enterprise, you did not meet, let alone exceed, my expectations in service in this case. read more

I rented Pacifica minivan the back seats where all folded in. Only Drive and front passenger. Another words car was not cleaned. There was empty drink can and when we took the back seat out it was disgusting. I was so disappointed at Enterprise. read more

I was very annoyed to know that I was scammed by someone named Carl at Tampa AirPort. First he said that my pre-ordered car was no longer available. Then he asked to change another car and of course with a higher price. I don't agree and ask for another car of the same value. He asked me to wait another 20-30 minutes. After I came back 30 minutes, he announced that he would upgrade the car for free and because this car is expensive, he asked me to get the consent of the insurance company. At that time it was almost 700 pm on Friday in Tampa and also 1000 pm in Seattle. I can't contact my insurance company. He suggested that I should buy more insurance from SIXT offered for $14.99/day. I was so tired from 5:00 am to the time on the plane, so I agreed to buy more insurance for the more expensive car than the one I had booked. And then I went down to pick up the car and realized that it was the car I had booked more than 6 months ago. read more

One of the worst experiences in rental car history. Terrible customer service. They move as slow as possible and attempt to not help customers read more

The car we rented had multiple problems. The AC did not work adequately when we first picked up the car and the next day it broke down on a major interstate where we had to wait for a tow truck. Once getting to the nearest Enterprise location, they initially refused to give us a car. The quality of the vehicle and the lack of customer support for these issues is not what we expected from Enterprise. We will never rent from them again and will encourage others not to do so as well. read more

pickup was quick and easy. drop off was quick and even easier. enterprise is my go-to rental car company and i highly recommend them.

The people working the car return were fast and efficient. They reviewed the total bill with me, gave me directions to the appropriate gate, and thanked me for renting with them. All this at 5 am! Great employees at this location. read more

I recommend getting a confirmation for a vehicle before hand. They are very courteous and quickly process your reservation. They returned a portion of my payment because of a low tire pressure. Hassle free service will choose this Company in the near future for rentals and recommend close friends/family. read more