We rented a full-size luxury SUV for a family trip from Tennessee to Clearwater, Florida. After…read moredriving it all week without any issues, the check engine light came on the night before we were scheduled to head home. We called Enterprise, and they advised us to exchange the vehicle at the PIE airport location. Unfortunately, our experience there was very disappointing. We were offered a sedan as a replacement--even though we had two car seats, luggage, and six people traveling. That simply wasn't a workable option. We were then sent back to Roadside Assistance, which was an incredibly frustrating and time-consuming experience. Eventually, we made our way to the Tampa Airport location, and I truly cannot say enough good things about the team there. By the time we arrived, we were exhausted and frustrated, but they completely turned our experience around. While they didn't have an identical replacement available, they took the time to show us three different options, patiently answered all of our questions, and made sure we left with a vehicle that worked for our family. The manager and staff were professional, kind, understanding, and incredibly accommodating. They took what had been a stressful situation and handled it with exceptional customer service. Thank you to the Tampa Airport team for going above and beyond--we're so grateful for your help.

The staff are what made this a great experience. Otherwise, the long wait was not good. There are 3…read morestaff and 2 reserved for elite membership. There are kiosk but the system only worked for half the guest so it needs updating. The desk staff, the gentleman assisting at the kiosk, and those downstairs were very friendly. Easy process to get in and do. Same with return. Car was nice and clean and good selection.

This was one of the quickest and most friendly car rental experiences i have had from any airport…read more When checking in, Kyle was amazing! I love the express check in. He made it quick, informative and even honored the price quoted via online when the actual price came up more!! The car was exactly what i needed and was very clean! Upon returning the vehicle, Fabian made it quick and easy! He was polite and super helpful!! This is what great customer service and care should look like!! Well done Alamo out of Tampa International!!

While traveling to Tampa to visit family, we chose Alamo Rent A Car for our rental, and the…read moreexperience was smooth and accommodating. I had originally reserved a full-size pickup truck, but upon arrival, the staff informed us that none were currently available. They offered to put us on a waitlist for one to be returned and cleaned, but we were hoping to get on the road right away. When I asked about other available options, they quickly offered a Volkswagen Jetta--a smaller sedan--which ended up being a perfect fit. The staff handled the adjustment on the spot, completed the paperwork efficiently, and had us on our way in about 15 minutes. The car was clean, comfortable, and turned out to be a great choice for fuel efficiency and travel during our week in Florida. Big thanks to Alamo for their flexibility and quick service--it made our trip that much easier.

I wanted to take a moment to recognize Tom, at the Tampa International location branch for his…read moreexceptional service. From the moment I arrived, he were professional, friendly, and genuinely committed to helping me. He went above and beyond by making sure i received the car that I requested and felt safe in. Previously before waiting on me a customer ahead of me had an issue with being upset that he could not rent a vehicle with a debit card. Tom handled the matter professionally and courtesy. Because his effort, my rental experience was smooth and stress-free. It's rare to encounter someone who takes such pride in their work, and I truly appreciate the positive impression he made. Please pass along my sincere thanks and recognition. Tom is a real asset to your team. Best regards, Anita Patton

So what really don't like to leave bad reviews because it impacts the employees' livelihood, but…read morethe inexpensive price of their rentals is just not worth the hassle. They try to up sell a lot of the add-ons - Now I get it that they probably make a commission on this, but the way the guy did it was a bit off putting. The car I rented sat for a few days because I was at a retreat. When I went to drive it again, the low tire pressure light came on. It didn't look that low, so I drove it to a nearby gas station to get air. I called roadside assistance twice. The first time I was on hold for 20 minutes. The second time no one ever picked up. I decided to chance it and drove back to the airport to get a different car, which was nerve racking because I wasn't sure if the tire would give out while. They were nice about swapping out the car and car me an upgrade. I asked for some compensation because I had to cancel all my vacation plans for my last day of my vacation and they offered not to charge me for any gas. When I dropped off the car the next day, I asked again to be sure and there was a $20 gas charge on there. I asked them to take it off. It was a different manager , and he said he did and they would email me my receipt. I never received the receipt, so I called customer service to get one, and of course when I looked on it, they had charged me $81.00 for prepaid gas. Which I didn't want in the first place. I called back and was told that I had to wait until Monday business hours to talk to billing, which is BS because when I finally got through, it was someone in the Philippines. They do that to make it difficult to get a refund. The manager never put a note in the reservation saying that he would refund me so the agent said he had to reach out to him to confirm that he said that... So what are the odds I'm gonna get this money back? Who knows. But even if I do, I can't get all this time I've wasted dealing with this back. On the car rental websites, their reviews are much higher which makes me feel like they are not real reviews. I've rented from Sixt a few times and had much better luck with them Don't bother with this company, not worth the hassle. And to never have someone pick up on the emergency roadside assistance number? What would I have done if I hadn't been able to drive the car? I'd still be sitting there!!

We had an outstanding experience with Sixt Car Rental in Tampa! From the moment we arrived, Everett…read moreat the front desk made us feel welcome. After our long flight, he greeted us with a smile, offered us water, and got us checked in quickly and efficiently. The highlight of our experience was that Everett surprised us with a complimentary upgrade to a better vehicle. The car was spotless, in excellent condition, and made our trip even more enjoyable. The entire rental process was fast, professional, and stress-free. We really appreciated that no one tried to pressure us into buying extra products or services. The customer service throughout our rental was exceptional. Thank you, Everett, for going above and beyond. You made a great first impression, and we'll definitely choose Sixt again the next time we're in Tampa!

First time renting through Sixt and I rented without looking at the reviews first. I was scared…read moreonce I look at the reviews lol. But.!!!! I went thru with it and had an amazing experience despite all the recent reviews I had a good one. Alan was the employee who helped us and had no issues whatsoever. Easy process fast and got us into the vehicle quick. Yes I did leave a review after returning the rental. I think it's worth it when you get coverage on the vehicle and tolls, also cleanup before you return and you will have no issues down the road. Kept all my receipts and took pictures before and after rental. Highly recommend to do so. Not saying all the other reviews are false, just saying my experience was not bad.

We got a great car from U Save. Almost new with just 500 miles on it. Loved the car. There was an…read moreissue with the price. We had originally booked a car for $8 per day. When we went to pick up the car we were informed our insurance wasn't good enough to cover the car so we were forced to get U Save insurance which raised the car price to $50 per day. I would have walked out but it was late so we were kind of stuck.

They pull a bait and switch once you rent the car and see the actual price breakdown. I went to…read moredrop-off my vehicle and no one was at the facility to take the keys. I had to take an Uber.

When I got off the plain it so hard to find the rental place…read more The people at the front desk where telling there co-worker about there personal lives and cussing and sitting around doing nothing beside talk One of the ladies was looking at card like a kid in a Kandy store.

This was an issue in Illinois- when I got home I tried to call my local routes location listed…read morehere. There are no customer service either this is what has happened. - same law applied for Florida ! I picked up my rental at Routes on April 10th. While driving on the expressway on Monday afternoon, April 14th the rental had a catastrophic mechanical failure. This was on a multiple lane highway, I90. A road safety vehicle and an Illinois State Trooper assisted in moving the car as it was a hazard to me and other drivers. While with the rental vehicle and Trooper, I called Routes at 847-672-4000 and was on hold for several minutes at which time the Police officer additionally attempted at making the phone call. Neither of us had success at reaching Routes car rental for over an hour and a half. At which time I communicated with my brother who lives locally the issues I was having with the car and my safety concerns. He additionally attempted to call the rental car agency for an additional hour with no success. He decided to get in his personal car and drive the 30 minutes to the rental car agency. While he was there, he was instructed to inform me to abandon the car which he relayed to me. Two of my friends, additionally, tried to reach out to the rental car company and could not get a hold of anybody. The road safety personnel had a tow truck come for the car. At this time, I reached out to Uber to pick me up get me off the highway. Since the breakdown, I have tried multiple times to reach out to rental car company with no success. I was able to get ahold of Priceline, who the rental was booked through. Priceline was unable to reach anyone at Routes. They documented the attempted calls, including theirs, and the results of the rental. Monday evening, I emailed Routes and provided my contact information that I needed help with the car and it was urgent. I did not get a response. I even attempted to go on a chat on a Routes website, however it was for their commercial vehicles. She did state that there should be a 24/7 phone number for assistance, which I explained that no one answers the phone Tuesday morning April 15th I finally was able to reach someone, I said I had an issue with the car that needs to be resolved, she said I needed to speak to the manager I was told he was not there, I asked for the manager name I was told the name was "Shady" I asked his last name, the women said she didn't know. I asked her name she hung up. I called back, Eric picked up I asked for his last name he hung up. The car is currently in police impound with unknown mechanical issues and cannot be driven. It was removed from the highway due to the concerns the Illinois Police had for both my safety and other motorists. Both the State Police and Priceline are aware of the lack of communication or interest from Routes to make any attempt to resolve this issue or pick up the car. I phone records and emails will document the lack of communication from Routes. I have multiple photos of the scene of the breakdown and the employees that stated that they would locate the vehicle and take care of it. Illinois law (625 ILCS 5/6-305) dictates strict rental car customer care, requiring companies to provide a dedicated emergency number for roadside assistance and service inquiries. If an owner's manual is missing, personnel answering this line must have access to vehicle information.

I cannot believe this but I had an good experience with Hertz rental. Was skeptical due to SIXT…read moreTampa rental being so scummy I decided to go with another rental and surprisingly, I was not sent with some random charge. Make sure to take pictures just in case because who knows with rentals nowadays. Overall, Hertz you did good. HERTZ over SIXT.

This is for Hertz corporate. Double billed and no way to get help. I will have to dispute the…read morecharges with my credit card company. I rented a car and prepaid $337.92 on Feb 22. I picked up the car May 16 and added an extra driver for $105. I got my credit card statement and Hertz charged me $198.26 on May 25th. They charged me all of the service fees a 2nd time. I have tried using chat to resolve the issue with no luck. The live agent leaves you "on hold" for 10-15 minutes while they look into the charge. Then they ask "Are you still there" wait about 10 seconds and close the chat because you did not reply soon enough. Or they connect and then disconnect the chat. Clearly they are just clearing their queue and not trying to help. I called the Customer Service number and battled the faulty AI logic until I was transferred to an agent. I have been on hold for 20 minutes at this point with no prompts or music to make me believe I am actually in a queue. I suspect I will be on hold until I give up.