I reserved a Limo Sprinter for my Mother's milestone birthday. The family was all excited to have…read moreeveryone travel throughout the city in a single vehicle - it helped that it was a "limo style"...We had a few minor hiccups, but I must admit, the entire National Team at Tampa International is committed to excellence. When I say that I couldn't be happier - I mean it. From the moment that it was noticed, front line employees took the initiative to involve management. Management quickly stepped up and fixed everything. Few things are perfect, things just happen. You have to acknowledge and respect when there is a culture of "excellence without excuse". Kyle () and the team are doing an excellent job! Here's to another successful rental, a happy family and a holiday/birthday weekend well spent.

Ten years have passed since my last review of National at TPA, and it felt like the right moment to…read moreoffer an update. A lot has changed around the airport, but National continues to deliver the same dependable experience that made me a fan in the first place. Tampa has shifted all rental cars to a separate facility that you reach by shuttle train. The ride takes about five minutes, it runs smoothly, and in the handful of times I have used it, I have never had a delay or a hiccup. It is an easy, predictable part of the arrival routine. National is simple to find, and as an Emerald Aisle member, I still get to bypass the counter and head straight to the garage. I used to be Executive, but I am regular Emerald now, which means choosing from a slightly lower tier. That was not a problem today. For this visit, I specifically wanted a minivan and had my pick of at least a dozen, walking right past a row of SUVs and sedans to get the most boring and generic one with a Florida tag. Exiting the facility and heading to downtown was just as smooth. A friendly agent checked my ID, waved me through, and I was on the road within moments. The van itself was spotless, had fewer than 2000 miles, and ran without a single issue for the entire week. Returning the car was equally straightforward. The signage is clear, the lanes are well marked, and the whole process moves quickly. I had the email with my final receipt before I even stepped back onto the train to the terminal. National at Tampa continues to be a reliable choice for me, and I expect to keep renting from them whenever I fly through TPA. [Review 44 of 2026 - 2228 in Florida - 25234 overall]

Dropped off my rental car here. Two folks with scanners checking in returns. Love how efficient and…read morequick they were. Took maybe 5 minutes if that and receipt was in my email before I waked out of the building. I don't rent from Enterprise often as I rent from another company but realizing that generally Enterprise excels at service.

Yup gonna have to give this one a two. Everything else was…read moregood except for this one thing; my money! They charged me for refueling their tank when I explicitly filled up their tank before we went to the airport. No other issues but when it comes to increasing my bill for something I know I did becomes an issue. Making a review via Yelp too! #yelpelite #googlereview

While traveling to Tampa to visit family, we chose Alamo Rent A Car for our rental, and the…read moreexperience was smooth and accommodating. I had originally reserved a full-size pickup truck, but upon arrival, the staff informed us that none were currently available. They offered to put us on a waitlist for one to be returned and cleaned, but we were hoping to get on the road right away. When I asked about other available options, they quickly offered a Volkswagen Jetta--a smaller sedan--which ended up being a perfect fit. The staff handled the adjustment on the spot, completed the paperwork efficiently, and had us on our way in about 15 minutes. The car was clean, comfortable, and turned out to be a great choice for fuel efficiency and travel during our week in Florida. Big thanks to Alamo for their flexibility and quick service--it made our trip that much easier.

This car rental agency it's getting a rare three-star review, and that's a good thing. Windshield…read morewas filthy on pickup. Created a safety hazard when I rounded that first bend and caught the sunlight straight in my eyes. On a good note, they seemed sympathetic when I returned the car when I reported the dirty windows. I wanted to extend the rental by one day and they offered to charge me more than $75. I went online and booked a new reservation for $35. This transaction cost the car rental agency far more than they could possibly made on the increased rental rate. Absolutely no business logic. Cost the customer twice as much effort cost the company five times as much.

Slow check in, and not during a busy time. Many customers in line for one agent, and check ins…read morewere taking 8-12 min each. The company should hire more agents, they never had was nice at least.

Out of anything I have ever or could ever review, there could not possibly be anything any worse!…read more Complete failure of business structure. 9pm at night no one in the airport or lines at any other rental place. 12 people in line, 1 worker. 10 minute average time per person. I called their customer service, and the service rep had NO clue what was going on. Asked me 4 times if i was at the Fox rental counter. Note this was booked with expedia and be aware if you plan to book with them and it goes through Fox. Find another option!!! Save the headache. I would absolutely steer clear! Dumspter fire of a location or situation here.

We had an outstanding experience with Sixt Car Rental in Tampa! From the moment we arrived, Everett…read moreat the front desk made us feel welcome. After our long flight, he greeted us with a smile, offered us water, and got us checked in quickly and efficiently. The highlight of our experience was that Everett surprised us with a complimentary upgrade to a better vehicle. The car was spotless, in excellent condition, and made our trip even more enjoyable. The entire rental process was fast, professional, and stress-free. We really appreciated that no one tried to pressure us into buying extra products or services. The customer service throughout our rental was exceptional. Thank you, Everett, for going above and beyond. You made a great first impression, and we'll definitely choose Sixt again the next time we're in Tampa!

If I could give a zero I would. Disputing a damage claim for an "alleged" scratch is a nightmare…read moreand they will not provide time stamped photos or allow me access to the car for proof of damage. We've been getting the run around for 10 days now and they are now threatening if we dont pay or submitt insurance in 12 more days they will send this to collections. We've given our dispute in writing and requested to be escalated to a manager repeatedly. Most of the people we've spoke to are rude and condescending. What a nightmare!

Worst rental experience ever. Trapped and forced into buying more insurance and the prepaid ez…read morepass. They lure you with cheap daily rates to get you there where you're trapped. Paid for "full sized" car and instead got a Nissan versa with a leaking tire. Dirty business practices. UNSAFE. Dishonest! Said they would be there Monday morning to shuttle me back to airport and NOBODY was there at 6:15am. Had to call Uber and scramble to airport. Never again! I pray God exposes this business for its unethical practices and I pray people/future customers read the reviews before the same thing happens to them. Also the addresses are all different. This cypress address isn't to the location. Spruce street is on my invoice but the actual building is 4622 w Boy Scout blvd. Probably on purpose. Avoid at all costs!!

They pull a bait and switch once you rent the car and see the actual price breakdown. I went to…read moredrop-off my vehicle and no one was at the facility to take the keys. I had to take an Uber.

Diana. She is the best. Super kind and considerate and made it a great experience…read more As far as finding the place, you do have to go on a journey from the airport involving a convenient train to the shuttle pickup and then the shuttle to the rental. Expect to pay extra for driving on toll roads which you need, $18/day and you're golden. Much cheaper than any other place we found. We are happy!

If I could give this place -1000 stars I would. The whole situation top to bottom was the worst I…read morehave ever experienced. 3 hours to get a car. When we arrived, we were pointed to a tele-representative with a screen who did our check out. First off he said our insurance wasn't on their "list of approved insurances" so we would have to pay an extra $250. It's progressive insurance! Why isn't this approved?! Seems like they say that to everyone just to charge you more money. After finishing everything with the tele virtual rep, then we had to wait in line behind everyone who was trying to start their rental car. Sooooo... the tele rep was actually pointless and wasted like 45 minutes for no reason. We could have just waited in the original line and been out 45 minutes earlier! The car was dirty, was not what we had reserved and gas was EMPTY! Like the red light was on so we had to find a gas station immediately to not run out. They said just bring it back the same level of gas. Upon rental return, they gave us no receipt saying we had returned it or anything! Said we would get an email to show we returned it. And get our $500 deposit back. We didn't receive the email so at this point and after this experience I'm expecting I will have to fight for my deposit back. HORRIBLE EXPERIENCE. I will never rent with this company again.

I cannot believe this but I had an good experience with Hertz rental. Was skeptical due to SIXT…read moreTampa rental being so scummy I decided to go with another rental and surprisingly, I was not sent with some random charge. Make sure to take pictures just in case because who knows with rentals nowadays. Overall, Hertz you did good. HERTZ over SIXT.

Hertz added Damage Waiver insurance and Personal Liability Insurance to my rental without my…read moreconsent. I did not ask for or authorize these optional coverages, yet I was charged for them. When I contacted customer care, the representative repeatedly claimed the charges were based on my "profile" because Hertz had those preferences turned on by default. That is not an acceptable explanation. A profile setting should never be used to automatically add paid insurance products without clearly obtaining the customer's affirmative approval at the time of booking or pickup. This feels like an unfair and misleading practice: defaulting customers into extra-cost coverage, then pointing to an old or hidden profile preference when they question the charges. Optional insurance should be clearly presented, voluntarily selected, and confirmed--not preselected in a way that shifts the burden to the customer to notice and remove it. I expect Hertz to remove these unauthorized charges, explain exactly how and when these options were supposedly authorized, and change its process so customers are not automatically billed for insurance they did not knowingly choose. Until then, I cannot recommend Hertz to anyone who expects transparent pricing and honest rental practices.

Andy helped out with everything very quickly and respectfully also gave some nice recommendations…read moreon some things to do as well. Great service and person would highly reccomend!!

DO NOT RENT FROM ACE RENT A CAR!!!!! BUYER BEWARE!!!!!!!!…read more This was one of the worst rental car experiences I've ever had. I booked through a third-party website, and the total shown to me at booking was $97. What I ended up dealing with was completely different. At pickup, I was pressured into adding gas coverage that I did not want. I was also charged a $300 deposit, which I was told would be returned. I have still not received my deposit back. Then, instead of the $97 I originally booked for, I ended up being charged nearly $500. After all of this, I was told they would give me around $250 back -- which still does not explain why I was charged so much in the first place. The absolute worst part is trying to get help afterward. You cannot get anyone on the phone. When a company takes hundreds of dollars from you and then becomes nearly impossible to reach, that is completely unacceptable. The entire experience felt deceptive, from the unexpected charges to the deposit situation to the lack of customer service afterward. I booked expecting a $97 rental and walked away dealing with charges approaching $500 and a deposit that I still haven't received back. If you are considering renting from Ace Rent A Car, read the reviews carefully and ask for every charge in writing before handing over your card. I would personally never rent from this company again. ACE RENT A CAR: You need to do better. Customers should not have to fight to get their own money back or spend hours trying to reach someone for an explanation. And STOP OVERCHARGING AND BAIT AND SWITCHING!!!!!