Slow check in, and not during a busy time. Many customers in line for one agent, and check ins were taking 8-12 min each. The company should hire more agents, they never had was nice at least. read more

Out of anything I have ever or could ever review, there could not possibly be anything any worse! Complete failure of business structure. 9pm at night no one in the airport or lines at any other rental place. 12 people in line, 1 worker. 10 minute average time per person. I called their customer service, and the service rep had NO clue what was going on. Asked me 4 times if i was at the Fox rental counter. Note this was booked with expedia and be aware if you plan to book with them and it goes through Fox. Find another option!!! Save the headache. I would absolutely steer clear! Dumspter fire of a location or situation here. read more

Fox Rent A Car - 1 worker 12 people in line. - Car Rental Near Me - Tampa, Florida

DONT RENT WITH FIX THEY ARE THIEVES, THIS IS THE 3rd time they done it. I WAS CHARGED 2 days late, when I return the car on time. I have proof I made a video when I drop it off. Save your self a headache don't rent with them read more

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So what really don't like to leave bad reviews because it impacts the employees' livelihood, but the inexpensive price of their rentals is just not worth the hassle. They try to up sell a lot of the add-ons - Now I get it that they probably make a commission on this, but the way the guy did it was a bit off putting. The car I rented sat for a few days because I was at a retreat. When I went to drive it again, the low tire pressure light came on. It didn't look that low, so I drove it to a nearby gas station to get air. I called roadside assistance twice. The first time I was on hold for 20 minutes. The second time no one ever picked up. I decided to chance it and drove back to the airport to get a different car, which was nerve racking because I wasn't sure if the tire would give out while. They were nice about swapping out the car and car me an upgrade. I asked for some compensation because I had to cancel all my vacation plans for my last day of my vacation and they offered not to charge me for any gas. When I dropped off the car the next day, I asked again to be sure and there was a $20 gas charge on there. I asked them to take it off. It was a different manager , and he said he did and they would email me my receipt. I never received the receipt, so I called customer service to get one, and of course when I looked on it, they had charged me $81.00 for prepaid gas. Which I didn't want in the first place. I called back and was told that I had to wait until Monday business hours to talk to billing, which is BS because when I finally got through, it was someone in the Philippines. They do that to make it difficult to get a refund. The manager never put a note in the reservation saying that he would refund me so the agent said he had to reach out to him to confirm that he said that... So what are the odds I'm gonna get this money back? Who knows. But even if I do, I can't get all this time I've wasted dealing with this back. On the car rental websites, their reviews are much higher which makes me feel like they are not real reviews. I've rented from Sixt a few times and had much better luck with them Don't bother with this company, not worth the hassle. And to never have someone pick up on the emergency roadside assistance number? What would I have done if I hadn't been able to drive the car? I'd still be sitting there!! read more

To many hidden charges upon return Utterly RIDICULOUS Your daily rate basically doubles on return Plus wait forever upon getting vehicle They had one person at the desk on a Sunday? Absurd I WOULD NEVER RENT FROM FIX AGAIN!! read more

Upcharges, surcharges, bait and switch, and outright lies. I paid $26 because the agent at Fox rental car said that if I didn't, I would get charged administrative fees for the tolls. So I paid $26 supposedly to cover the tolls, incurred $1.16 in tolls, and was charged an additional $16.50 by the rental car company for administrative fees. What a rip off. Absolute nonsense and not to be trusted. My rental was through Europcar, but everything was handled by Fox. They said that the car I had reserved wasn't available and talked me into a discount upgrade to a car that had no ability for me to charge my phone Rent-A-Car elsewhere, Fox/Europcar rental car is a scam at best and outright criminal at worst. read more

How about having a full staff available to help with patrons trying to get their car? These jackwagons have one guy working overnight and 30 people needing a car. Takes him 15 minutes per customer to get them checked out. Never again. Absolute joke of a company. read more

Fox Rent A Car - People waiting to get their car for over an hour. Only 10 people in line - Car Rental Near Me - Tampa, Florida

DO NOT RENT FROM THEM! They're very unprofessional and scammers. We rented a car out of Tampa and when picking up the car they already upcharged the prepaid fuel and toll package which came out to around $800 (not including the money we already paid to hold the car) I declined and she said I would be okay since I'm only going over the bridge a couple times and they would just mail me the fees. We racked up $8 worth of charges and got charged an administrative fee of $75 so $83 in tolls. When I contacted them, they said there's nothing they can do as I signed the paperwork. I do feel like the lady at the front desk should have told me what I was signing up for. We picked up the car at 530 in the morning, who has time to read every single agreement and even then, when I was going to be told about the additional $15 every time I cross the bridge because we're in a rental car? Secondly, we're in Florida. Sand is everywhere. I was a little nervous about the $400 cleaning fee so I contacted them and let them know there was some sand in the car from our feet but that's it and they told me to return the car clean. So we spent money and time out of our vacation to clean the car that they were already going to clean regardless. Would never rent from them again. Unprofessional and money hungry. read more

Terrible experience with Fox Rent a car at TPA on Sat. Aug. 22nd. Beware the agents, specifically Tanya Sue, are getting paid commission to falsely sell you extra insurance that I was told was mandatory to find out later it was only optional. This was an extra cost if 400.00! Then the car I get after standing in a very long line was filthy to say the least. Smelled like animal waste! I took pictures of the visible waste areas and how the car was clearly not cleaned. the only compensation I received after multiple pictures and calls was 25.00! no refund in the extra insurance that was lied to have to purchas as well. Don't waste your time with this compan! they don't treat there customers right and will falsely overcharge you! Also one toll cost me .70 cents and Fox charged me a service fee of 15.00 to process! The rental was supposed to cost me 300.00 and cost me 750.00! Run don't walk from this company! read more

I have had bad experiences with Fox before but decided to try them 1 more time. I don't think I will use them again. The staff seemed disinterested and curt. The car had a lot of scratches and was not cleaned well. When I went back to the counter, he said "take a video so they don't charge you for the damage"....ok then. read more

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Great experience with Colleen at fox rent a car in the Tampa airport. There was an issue with our reservation and she helped us to navigate the issue and get our rental car. She was super patient and understanding, thanks Colleen! read more

The rental agency are scammers. The guy Sami @Tampa airport rental asked me if I wanted just the basic insurance of $105 & a deposit for a total of $245, the deposit was to be refunded after I return the car. However I see i was fully charged for $245 & the billing department tells me that I had signed a waiver. Sami didn't give me a receipt, the receipt was sent by email 2 days after I returned the car. You guys need to return my deposit. I will be posting negative reviews about your rental agency everywhere. read more

I wanted to take a moment to recognize Tom, at the Tampa International location branch for his exceptional service. From the moment I arrived, he were professional, friendly, and genuinely committed to helping me. He went above and beyond by making sure i received the car that I requested and felt safe in. Previously before waiting on me a customer ahead of me had an issue with being upset that he could not rent a vehicle with a debit card. Tom handled the matter professionally and courtesy. Because his effort, my rental experience was smooth and stress-free. It's rare to encounter someone who takes such pride in their work, and I truly appreciate the positive impression he made. Please pass along my sincere thanks and recognition. Tom is a real asset to your team. Best regards, Anita Patton read more

Asked if car had a GPS and was told it had one, of course it DID NOT ! I asked about toll fees and was told they would be added to rental, However they DID NOT inform me that they added an additional $15 administration fee to EACH toll. My tolls were a total of $ 8.12 for 4 tolls, their added on fees were $90 !!! read more

We visited family in Florida. The car rental was more expensive than the flight (even with a military discount). Fox rental is harder to find than the other companies. There isn't much signage. The employees blame the airport. When you land at the airport, you will take the train to the rental facility. It is the second (and last) stop. It took approximately 10 minutes by train. The rental desk is on the 4th floor. Rental cars are picked up on the garage level (down the hall going left, and taking an escalator after you exit the train). There were 8 customers ahead of us. It took about 30 minutes to pick up the car. The rental employee asked us to film the condition of the car before we drove off of the lot. When we were ready to return the car, we pulled into one of the designated spaces. An employee inspected the car while we were unloading it. The return was quick and simple. read more

Fox Rent A Car - Car Rental Near Me - Tampa, Florida

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Steer clear! This is a bad business! They promote through Expedia travel "bundles," and customers think they are getting a fairly good price. But then they hustle you at the counter using shady tactics, rushing you, having you sign a contract without reading it, selling you insurance you don't need...it's awful. And then the car ends up being more than double what you pre-paid! Do not fall for it. Go to the good old standards, pay a bit more, and you can even get the car in the airport and not 30 minutes away (once you include the wait). And don't even think about asking someone to explain your bill to you! They will snap at you. Want to call Customer Support? Their "offshore" rep will not be helpful as he recites policies that are not customer-friendly. read more

Rented a car at the Austin airport. Prepaid $213 via Expedia. Great deal. Long line, single agent. No discussion of any extras - just sign these boxed on a tiny screen. Final bill $558. Charged for tons of extras never discussed like roadside assistance and a lot of hidden fees like $51.56 "FACILITY FEE". WTF is that? Zero stars. That's very dishonest. read more

My deposit was of $400 and they took out $257 of it. with a list of charges and now that I call they say that I sign this policy before renting the car not giving solutions. That makes them take everything they want just because you sign something and the first thing you need when you get at the airport is a car to move. Next I leave the absurd description of the charges: PLATEPASS INC 55.96 LOSS DAMAGE WAIVER 131.96 ROAD SIDE ASSIST 29.96 CONCESSION RECOVERY FEE 21.79 FLTAX 7.5% 17.97 Total Charges 257.64 And car was return in perfect conditions. read more

The pick up was fine (long wait, but pleasant service). However, the dropoff return was (and continues to be) a NIGHTMARE. It took over 7 minutes for someone to show up as I and another customer stood waiting wondering what to do with our cars. He grumpily told us that we'd get the invoice in the email - I asked what to do with the keys and the guy took them from my hand and THREW them on the dash. I had to catch a flight so I left. I got home to Denver and realized he had thrown MY car keys on the dash - I still had the rental car keys. Ugh. Luckily my son lives in Tampa and went to get my key back on Sunday. I shipped the rental keys back. 3 days later I get a notice that I had NOT returned the car. OH MY GOD. I was on the phone for hours with various people - showing them the picture of my son holding my key at the rental car place on that next day (with a date), etc. Finally a week later they confirmed that they found the car and received the keys back. 2.5 days later I have a $100 charge for a late fee. Again, on the phone arguing with someone who says I need 'proof' that I returned the car on time. NEVER EVER GO TO THIS RENTAL CAR PLACE. read more

Worst experience with a car rental company. Upon check-in it was insisted that I needed to do "pay by plate" because of tolls which added an additional $60 onto my bill. I did not go through one toll. The prepackage that others are referring to will be charged whether used or not (not how it's described upon check-in). Corporate refused to refund my money. Also insisted on prepurchasing gas refill (~$30) for what ended up being 3 gallons of gas used. Will never use this company again. Capital One also links you with this company through their portal so I do not recommend using the capital one travel portal for car rentals either. read more

Absolutely awful company. I rented a car from them and they snuck insane fees onto my prepaid car through dishonest means. $500 in insurance fees for a car that cost $430. They're scammers. Save your money and use literally anyone else. read more

After a long day of travel with two tired kids, Thomas at Fox Car Rental in Tampa was an absolute lifesaver! He greeted us with a warm smile, was incredibly patient, and went above and beyond to make the process smooth and stress-free. He helped us get the perfect car quickly. Traveling with little ones can be tough, but Thomas truly made a difference, friendly, professional, and genuinely kind. It's rare to come across customer service like that these days. Thank you, Thomas, for turning a long, exhausting day into a great start to our trip! Highly recommend Fox Car Rental Tampa -- and if you can, ask for Thomas! read more

We didn't know the Tampa area and told rep at the desk where we were going and she said we'd need a toll package or pay $20 each toll. We took her word for it and purchased the toll package.($80 with taxes/fees) Got to our destination and found that we DID NOT go through any tolls. Called and tried to get a refund and was denied, and then disputed my credit card charge and was denied again. Don't be duped into believing rep, find out yourself on whether or not you will need toll package. read more

I rented a car from Fox for a short vacation in Tampa - I have to say I feel like I'm lucky after reading these reviews. I did not have a bad experience or any issues with renting a Toyota Corolla from them. I only subtract a star because I do not enjoy being upsold on unnecessary add-ons after already waiting in a long line to get my paperwork to get the key for the rental. Nevertheless, Fox is really the most affordable option of the known name car rental companies. My $150 deposit was refunded as promised upon the cars return - I would use them again. read more

Fox car rental is a total sham. We rented a car in Dallas, Texas on March 13 and returned it on March 15, 2026. I received an invoice for a $10 toll bill with an additional $30 administration fee on March 29 with a due date of March 30. One day later I got another invoice and now the administrative fee went up to 45. Sorry, I don't do business with fraudulent companies. I will be paying nothing on this scam. NEVER USING THEM AGAIN. IT'S UNDERSTANDABLE WHILE YOUR STAR RATING SITS AT 1.7. read more

Absolute worst car rental experience of my life. We paid for reliable transportation. What we got was a rental vehicle that had a mechanical/electrical failure and left us stranded. We contacted fox who completely ignored us and kept sending us to a roadside assistance that wasn't answering the phone and Fox wouldn't help us w a new vehicle. We were stuck there to deal with their lemon vehicle on our vacation.....over 3 hours go by and nobody resolved it or even returned our call. We had to leave the vehicle and pay for transportation via uber. Fox's employee he said his name was "Luigi" but I don't believe him. He wouldn't connect us w a supervisor. We were just left stranded on our vacation. Date night ruined. Reservations cancelled. Now that I read the other reviews. Me and my family will never be trusting Fox. Fox is owned by Budget. So everyone knows who to steer clear of. This was the worst. read more

I had to get a car here at the last minute after being scammed by an off site facility. They were so helpful and compassionate about my long travel day with my elderly mom. Tom was so helpful. We were on our way in no time. read more

If I could leave a 0 I would. Rented the vehicle yesterday around 2p, drove to resort and then dinner. By 8p the vehicle would not start and roadside assistance would not answer. Roadside assistance attempted to call back at 1 am. We had already Ubered back to the resort and we asleep by then. Able to contact roadside assistance the next day and told to meet them at vehicle. Walked 45 minutes to vehicle only to be told there was nothing roadside assistance could do and it would need towed. Now neither roadside assistance, nor Fox customer service can provide any information about how to obtain another rental. Do yourself a favor and rent from another company with service you can depend on if something goes wrong, because Fox Rental Cars is not it! read more

DO NOT RENT FROM THIS FIRM. My rental vehicle was sideswiped by another driver shortly after I left the rental facility. The other driver left the scene of the accident. After settling with my insurance company, the rental company sent me a demand letter seeking more money, without any evidence of receipts or alleged damages, and threatened to take their claim to collections. This is an incredibly shady operation, and it is not worth any savings in comparison with reputable rental car operations. AVOID THEM. read more

Do NOT rent from these scam artists. I booked a car for $248, with a $150 deposit that I was told would be put towards the car rental. When I went to pick up the car they "upgraded" me to $26/day and $13/day for tolls totaling about $178. Which is fine. But at the end of my rental they did not apply the $150 deposit to the rental- it was a cost added on top! They won't respond to me either. So my total should be $461 but they're billing me $611!! For 7 days. read more

DO NOT RENT from this company!!! The check in was fine but when my car stopped working on my way back to TAMPA airport (Feb, 2026), I called roadside assistance who did their best to help trouble shoot, but the car had to be towed. I had to take an UBER and leave it on the road as I couldn't wait or risk missing my flight. The insult is they would NOT provide a REFUND and they billed me for TOWING when their car failed in operations. Word to the wise, Rent with a major brand who has a concept of customer service. I called 2X and ended up speaking to a woman in a foreign country who told me I had no recourse for refund. I will continue to fight the battle with our credit card company but BUYER BEWARE!!! read more

Wish I could give them a 0 star. I sent my wife and her friend to Tampa for a get away. I reserved and paid up front for the rental through Expedia (181.00). Once my wife returned the car we were hit with hidden fees, extra charges, and unexpected costs. She took the damage protection (her fault as she doesn't travel all the time like I do) which ended up being more per day than the rental. She was never told a price up front. When I called them about it the woman I talked to was quite rude. At the end of the day the rental cost double (186.00 extra) than I thought I paid for. Stay away because you will pay much more than you did when you reserved. Also to note, even though the car was reserved and paid by me under my name as her the driver under my Experdia account they would not talk to me until I got autheriztion from her that they could talk to me about it! read more

OMG Do not Rent A Car from this place/FOX. I did a "re-rent" on the same vehicle because I needed the car an extra 3 days so I was told on the phone - in order to get a cheaper rate of $200 less, I would have to: "Drive all the way back to the Tampa Airport to turn in the car and rebook it under a new reservation".  I was like huh??? So fine--- I went out of my way and did that.  The entire time I rented the car on BOTH reservations I only put LESS THAN 100 miles on the car and ONLY USED 1/3 of gas.  I should have never done got the fuel through them/FOX because...... that's where this all went wrong on how I got ripped off and charged for a bunch of gas along with re-booking the car got this whole thing messed up. SO....On the 1st reservation I got minused out of my $500 deposit $33.12 at $3.07 a Gallon which was fine.  However, on the 2nd reservation I got minused out $76.81 at $9.49 a Gallon.  NOTE: I was told when I checked in at FOX that getting the gas is cheaper with FOX than at the gas station so that is why I got the gas thru them. When I complained about this with Billing they only refunded me "a portion" of the $76.81 worth of gas on the 2nd reservation. I was told by "Pei" at Fox Tampa Airport to return the car with "Only a half tank so it would be a wash with the fuel because I am getting it through Fox".  Fine I did what she said.  Two days later, I check my credit card statement and saw that I was charged for gas on the 2nd reservation when I should have NOT been charged at all!  I should have gotten my entire $500 deposit back.  So even with the portion refunded to me from Billing, I paid somewhere around $64 worth of gas ON ONLY USING 1/3 A TANK on the COMBINED BACK TO BACK RESERVATION with their $3.07 a Gallon deal.  My 2nd reservation with the Deposit of $500 should have been $500 not another minus of gas!   When I called Fox to complain - they did not get that I only used 1/3 tank of gas on the "COMBINED" reservations. They only gave me a small credit and refused to remedy this. So BEWARE! I wish I would have read the Reviews written about this place before using them. Lesson learned. I don't see them being in business for much longer and rightfully so.... they should NOT be. read more

Nice and easy process. Pick up and return! There was a little hiccup regarding the insurance needed for the vehicle, but Chad, the manager, corrected the error no problems! I would recommend Fox Rent A Car and I will be using them in the future! read more

Very bad experience with Fox Car Rental. The most disappointing is the unethical business practice that we experienced. We were told that there was an option to prepay gas and tolls, but would be charged on actual usage ($150 package would be refunded after usage was reconciled at the end of our trip.) Needless to say, we were charged the $150, plus for a full tank of gas (and we used only 1/4 tank. I have attempted to resolve this issue by contacting Fox, and have no luck (a customer service rep actually hung up on me). My advice to all car renters - DON'T rent with Fox. read more

This review is aimed toward Ron. He was so helpful and we really appreciate that he went out of his way to help us out when we had a miscommunication with an associate over the phone. Thank you again , Ron. read more

Would not let me post one star! One person working.. 30 minutes to process one car. 5 in line. At the Fort Lauderdale location. 5 desks and one slow agent. The incompetency iis mind blowing.DO NOT RENT YOUR CAR FROM THEM!! Unless of course you enjoy waiting in line for an hour and 45 minutes. So fun after a red eye flight.NOT!! read more

Tom was amazing. He helped me out at midnight one Friday and was incredibly kind, honest, and made my first time in Tampa awesome! Thank you Tom!! I have also worked with Alessandra multiple times. She is so quick and gets me to my car within minutes of being at the counter. Thank you Alessandra!! read more

Michelle was great and super helpful when it came to helping me book a vehicle, and was a huge part of making sure I had an enjoyable experience in Tampa. If I could give 6 stars I would, 10/10 service from fox and they have a customer for life read more

Candy's behavior was unprofessional, discourteous, and unnecessarily aggressive. I do appreciate the manager's prompt apology on her behalf, which demonstrated good leadership. However, I strongly encourage hiring staff who consistently demonstrate respect and a solid understanding of customer service. Personal circumstances, such as economic challenges or reduced hours, should never impact the quality of a customer's experience. I hope this feedback is taken constructively and leads to improvement. read more