We rented a full-size luxury SUV for a family trip from Tennessee to Clearwater, Florida. After…read moredriving it all week without any issues, the check engine light came on the night before we were scheduled to head home. We called Enterprise, and they advised us to exchange the vehicle at the PIE airport location. Unfortunately, our experience there was very disappointing. We were offered a sedan as a replacement--even though we had two car seats, luggage, and six people traveling. That simply wasn't a workable option. We were then sent back to Roadside Assistance, which was an incredibly frustrating and time-consuming experience. Eventually, we made our way to the Tampa Airport location, and I truly cannot say enough good things about the team there. By the time we arrived, we were exhausted and frustrated, but they completely turned our experience around. While they didn't have an identical replacement available, they took the time to show us three different options, patiently answered all of our questions, and made sure we left with a vehicle that worked for our family. The manager and staff were professional, kind, understanding, and incredibly accommodating. They took what had been a stressful situation and handled it with exceptional customer service. Thank you to the Tampa Airport team for going above and beyond--we're so grateful for your help.

Yup gonna have to give this one a two. Everything else was…read moregood except for this one thing; my money! They charged me for refueling their tank when I explicitly filled up their tank before we went to the airport. No other issues but when it comes to increasing my bill for something I know I did becomes an issue. Making a review via Yelp too! #yelpelite #googlereview

My first experience using this rental company and as I stood in line to verify my car rental…read moreagreement, the computers went down! I stood in line for awhile but Anastasiya and Jeremiah made my wait worthwhile. Not only did they give me an upgrade to my vehicle, they made sure there was no upcharge and let me pick the vehicle I wanted. I was more than satisfied with the 2026 Tahoe. They constantly apologized for the delay and any inconvenience but it was worth the wait. Thanks again Anastasiya and Jeremiah!

If you are going to rent a car from here, understand that everything is nonrefundable even if they…read morescrew something up or over charge you. Obviously they have great cars, but they charged me more money after I had already driven away. Costumer service told me I lied about my age. I will never rent through them again.

This was one of the quickest and most friendly car rental experiences i have had from any airport…read more When checking in, Kyle was amazing! I love the express check in. He made it quick, informative and even honored the price quoted via online when the actual price came up more!! The car was exactly what i needed and was very clean! Upon returning the vehicle, Fabian made it quick and easy! He was polite and super helpful!! This is what great customer service and care should look like!! Well done Alamo out of Tampa International!!

While traveling to Tampa to visit family, we chose Alamo Rent A Car for our rental, and the…read moreexperience was smooth and accommodating. I had originally reserved a full-size pickup truck, but upon arrival, the staff informed us that none were currently available. They offered to put us on a waitlist for one to be returned and cleaned, but we were hoping to get on the road right away. When I asked about other available options, they quickly offered a Volkswagen Jetta--a smaller sedan--which ended up being a perfect fit. The staff handled the adjustment on the spot, completed the paperwork efficiently, and had us on our way in about 15 minutes. The car was clean, comfortable, and turned out to be a great choice for fuel efficiency and travel during our week in Florida. Big thanks to Alamo for their flexibility and quick service--it made our trip that much easier.

I wanted to share my positive experience because I know this location has received some mixed…read morereviews. The day before my scheduled pickup, I was contacted and informed that the large SUV I had reserved wouldn't be available and that they could only offer a 5-passenger vehicle instead. Unfortunately, that wouldn't work for our needs, so I asked them to cancel the reservation. Later that same day, I received another call letting me know that things had changed and the vehicle I originally requested was now available. The gentleman I spoke with on the phone wanted to see if I'd like to reinstate my reservation, and of course I said yes. When I arrived early the next morning, I was greeted by a friendly staff. One gentleman showed me to my vehicle, and while I was outside, the same gentleman I had spoken with on the phone (whose name I unfortunately don't remember) came outside just to thank me for my patience and understanding throughout the situation. He absolutely didn't have to take that extra step, but he did, and it really meant a lot. When I returned the vehicle on Monday, I was greeted by that same young man, and he even remembered my name. That level of personal customer service is rare these days. I was honestly a little nervous after reading some of the negative reviews, but my experience was the complete opposite. The team went above and beyond to make a difficult situation right, and I truly appreciated their professionalism, communication, and kindness. Thank you for the excellent customer service!

Justin, thank you for your kind offer to hang out at your enterprise location for a day or two…read more(yes, no kidding, TWO!!!) until someone returns a car. Unfortunately, but I will have to decline your offer (no matter how kind it is) because I have more important things to do. Your customer service today was above and beyond careless and ignorant (with 5 explanation marks) - this is my first bad review I've ever written (hint hint). Dear Enterprise, according to your employee, Justin, your system is old and out of date. He doesn't understand why it allows people to book cars even if there isn't one available to rent. Today, after reserving a vehicle, I spent $27.44 on an Uber ride to get to your location on 1001 W Kennedy blvd. Justin informed me that they don't have any cars here for rent and offered me to stay there until one is returned - "could be a day or two" he said. I'm currently waiting for another uber ride (estimated $36.89) to Tampa International Airport to rent another car (not from you or your affiliate). My plans have been ruined and I'm $60+ out of pocket. Not that it matters to you, but today, you lost a loyal business customer who rented cars from you (Enterprise only) for the past 9 years. Please hire and train more Justins so you can ruin more people days

This is a tiny Hertz location within Ramada hotel. The facility is understaffed compared to number…read moreof customers requesting cars. The location is very convenient if your hotel is in the area and you need a car. Plus, this location is open on Sunday, but with limited hours. Be prepared to wait since there is usually only 1 person servicing multiple customers. Customer service experience will be based on who is working that day. Usman provided the best customer service. I called ahead to ask questions, Usman answered all my questions. On arrival, he got us our car. We waited roughly 5 minutes on Saturday for the facility to be opened. We had an issue with the Ford Fusion, we had to go back, Usman quickly fixed the situation and got us a new car. Thank you Usman! You are the best! 2 days later, I decided to do a last minute rental at the same location midweek for 4:30pm pick up. After waiting 25 minutes along with 6 other people picking up cars, I called the 1800 number for Hertz and canceled my reservation. Usman was not working on this day. If you rent here, you have to be very patient and hope Usman is working that day.

I will never rent from Hertz again. Their customer service is all off shore and no one could help…read moreme. Over 3 hours on the phone and then tried their Tampa location for it to "hang up" on me. We are stuck with an electric vehicle and tried to call to have it turned in. The customer service is horrible.

I wanted to take a moment to recognize Tom, at the Tampa International location branch for his…read moreexceptional service. From the moment I arrived, he were professional, friendly, and genuinely committed to helping me. He went above and beyond by making sure i received the car that I requested and felt safe in. Previously before waiting on me a customer ahead of me had an issue with being upset that he could not rent a vehicle with a debit card. Tom handled the matter professionally and courtesy. Because his effort, my rental experience was smooth and stress-free. It's rare to encounter someone who takes such pride in their work, and I truly appreciate the positive impression he made. Please pass along my sincere thanks and recognition. Tom is a real asset to your team. Best regards, Anita Patton

DONT RENT WITH FIX THEY ARE THIEVES, THIS IS THE 3rd time they done it…read more I WAS CHARGED 2 days late, when I return the car on time. I have proof I made a video when I drop it off. Save your self a headache don't rent with them

I had a great experience with this company and my driver Arno. He met me inside the terminal as I…read morerequested, made sure I had what I needed and then brought the car back around. I was traveling with a small dog and this was so much better and safer than Uber. I will be booking with them again.

Amazing service! We were traveling with two toddlers and wanted to make sure they were safe getting…read moreto and from our hotels, the airport, and the cruise port. Our driver was absolutely wonderful--he not only got us to the cruise port safely but also took the time to explain exactly where to go and what to expect for pickup after our cruise. When our flight was delayed after disembarking and we unexpectedly needed to stay at a hotel, he went above and beyond. He offered to pick us up and take us to the airport free of charge just to make sure the kids got there safely. That kind of kindness and care is so rare these days. This is truly a wonderful company with an owner who clearly cares about their customers. Could not recommend them enough!

The good: OMAR at the airport counter on Sat 8/17/24. Kind, helpful, efficient!…read more The frustrating: Apparently there is a policy that one can only extend 3 times, so I was forced to drive back to the airport to get one extra day added to my (extremely stressful) trip in FL. Would've helped if someone had told me that - either at the time of rental, or during any of the other extension communications.

Absolutely the worst rental experience I've had at Tampa International Airport…read more I'm a Budget Fastbreak member, but there was absolutely no priority service or meaningful customer support. I rented a vehicle for seven days, and on the second day I received a charge for a one-way rental that I never requested. It was clearly a clerical error on Budget's part. When I called, I was told not to worry and that it would be corrected when I returned the vehicle. When I returned the car, I was then told there was nothing the local office could do and that I would have to wait for Corporate to process a refund. My original rental was approximately $430, but I was charged $1,462 because of Budget's mistake. Now I have to wait for Corporate to issue a credit while they hold over $1,000 of my money. Mistakes happen, but the complete lack of accountability and inability of the local office to correct an obvious billing error is unacceptable. If you value accurate billing and responsive customer service, I would recommend choosing another rental company.