Best car rental service in town. They go above and beyond to accommodate and have the most polite…read morestaff. Same staff as enterprise so either rental company and you will be pleased.

This national car rental franchise is co-located with the Enterprise car franchise in Lexington…read morePark, Maryland. I've always had great experiences here. The cars are ready when promised and typically I wind up getting a free upgrade. When going to the airport and doing a drop off, I go with national because they have no drop-off fee. This Branch does not have gas pumps so they just expect you to bring it back with the same amount of gas it had when you left with it. The staff is always extremely friendly and accommodating.

Understaffed, nobody answers the phone and the communication is awful. Better off going to…read moreFredericksburg

I have rented vehicles from this particular Enterprise location on three separate occasions. On…read moreeach occasion I was met with very friendly service. The location is conveniently located next to the Naval Surface Warfare Center in Dahlgren, VA, so it is very useful for TDY rentals. Be aware though that the selection of cars is not that great at this location as on two occasions I rented a Silverado pickup truck as that was the only vehicle left. (Well, on the second occasion I could also have had a PT Cruiser, but I really didn't see that as a viable choice). But what they lack in selection they make up for in customer service. Enterprise is the only company I know that will pick you up to rent one of their cars and drop you off once you return it. This is a very convenient service if your car is in an autobody shop for example. Recommend.

We had a death in the family so we had to immediately fly from Phoenix, AZ to the Richmond…read more(Virginia) airport. We spent the night packing and making arrangements so we only had two hours of sleep that night. After traveling all day we arrived at the Richmond Airport around 11:00 PM. When I went to Budget to get our car, I was told it would be two hours before they had a car ready for us. The agent told us they had a car for us, but for some reason we would have to wait two hours and he would call our name when our car was ready. There were about 75 people all waiting for their Budget rental cars standing around the Budget counter. While I was at the counter, another customer asked if they had called his name. The agent's response was that he had not called anyone's name yet. So with only two hours of sleep in the last 36 hours, we were stuck waiting for our Budget rental car. We were seriously considering calling an Uber to drive us to our hotel which was 1.5 hours away. We had gone over to the Alamo counter, but they had a sign stating they were only taking customers with a current reservation. I had booked the Budget car through Costco and wanted them to know about the terrible position Budget had put us in. After calling Costco Travel, the agent cancelled our reservation with Budget and made one with Alamo. We went to the Alamo counter and spoke to the extremely friendly agent, I wish I could remember his name. He reminded me of Morgan Freeman! Twenty minutes later we were driving out of the airport in our Alamo rental car. I will never use Budget again. Costco and Alamo saved the day.

I rented from Alamo and it was probably the best car rental place I've been to. I've been to…read moreenterprise and hertz which are way more expensive than Alamo. Friendly staff too.

I've called them three times looking for a rental. They never have anything available, claiming…read morethat they still have cars in the shop. I can't recommend a service that can't provide the service they advertise.

When I got in a car accident and needed a car the next day to get to work, B & W was there when I…read moreneeded them the most! Unlike other car rental companies in the area who could only offer me a car later that afternoon, B & W had a car ready and at my apartment that morning! Bill is very friendly and goes above and beyond to make your rental experience as easy and painless as possible. When my car wasn't fixed in time, there was no problem extending my rental contract. When I couldn't return the car during business hours because of my job, Bill even offered to meet me whenever I could make it and gave me a ride home as well! And the pricing really can't be beat! If you want an extremely pleasant and hassle-free rental experience, then B & W is exactly what you're looking for!

Had a great experience with Flow Rental. Christian is very Professtional,Reliable he exceeded my…read moreexpectation. Will be contacting him soon.

From the owner: No Credit Checks/ No Security Deposit/ Unlimited Mileage/ Roadside Assistance/ Maintenance Included…read more Whether your car is down for maintenance, you need to get around and run daily errands, special events, that special night out, or even if you don’t want to drive your car we’re here to fulfill your needs and we’re only a call or text away. Your premier destination for hassle-free and top-notch car rentals in the heart of Richmond, Virginia. At Flow Rentals, we understand that every journey is unique, and we strive to make your travel experience seamless, enjoyable, and memorable. No Walk Ins, Appointments only

I'm usually apprehensive about stand alone car rental places because there's always a problem but…read morehere i walked in and was greeted.. made great conversation and Iris was kind, knowledgeable and a pleasure to work with while getting assigned my vehicle (she even answered the phone haha.. which I'm used to seeing ring off the hook)!

What a great place to have in our community. Cars are always clean and ready for pick up as…read morescheduled. Thank you AVIS. The people that work here are very helpful. Thank you. Jim Talay.

am a frequent Enterprise customer, renting vehicles at least monthly--and often weekly--for…read morebusiness travel. Unfortunately, my most recent experience was by far the worst I have encountered. Upon arriving 30 minutes early for my reservation, the manager on duty became visibly irritated. He was unprofessional and confrontational throughout the rental process. I observed him informing another customer--a Caucasian military member--that he could not rent a vehicle without providing two phone numbers, a requirement I have never seen listed in Enterprise's official policies. After significant difficulty, including my husband needing to intervene on my behalf, I eventually received the basic economy vehicle I had reserved--well after my original pickup time. The manager's demeanor was consistently rude and dismissive. When I returned the vehicle two days early and politely asked for an approximate timeline on when any toll charges might post, he instructed a staff member to tell me he had "no idea" and that I should call the 800-number. His employee appeared visibly embarrassed by the interaction. I remained courteous and professional at all times. This experience fell well below the standards I have come to expect from Enterprise. I hope management will investigate this location and the conduct of the manager involved.

GHETTO!!! If i could give a zero star i would. Accidentally left a personal item on dashboard in…read morerental after i returned. The kicker is I left my rental at 11:59p last night called this morning at 10a. Car has not been loaned to anyone else and just finished being "cleaned" but my item is not in rental claims the front desk guy. He also said that the guy that just finished cleaning it did not see it. RIGHT! 2 hrs into them having my car and now my item was not in car. Not surprised being that when i picked up my rental the lady in line next to me was complaining about being given a rental with dead tags. Funny thing is when i got my rental it wasn't even cleaned on the inside. It had trash and some items from the renter before.