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    Enterprise Rent-A-Car

    2.5 (8 reviews)
    Closed 8:00 am - 1:00 pm, 2:00 PM - 5:00 PM
    Updated 2 weeks ago

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    Ask the Community - Enterprise Rent-A-Car

    Alamo Rent A Car

    Alamo Rent A Car

    4.7(3 reviews)
    42.1 mi

    We had a death in the family so we had to immediately fly from Phoenix, AZ to the Richmond…read more(Virginia) airport. We spent the night packing and making arrangements so we only had two hours of sleep that night. After traveling all day we arrived at the Richmond Airport around 11:00 PM. When I went to Budget to get our car, I was told it would be two hours before they had a car ready for us. The agent told us they had a car for us, but for some reason we would have to wait two hours and he would call our name when our car was ready. There were about 75 people all waiting for their Budget rental cars standing around the Budget counter. While I was at the counter, another customer asked if they had called his name. The agent's response was that he had not called anyone's name yet. So with only two hours of sleep in the last 36 hours, we were stuck waiting for our Budget rental car. We were seriously considering calling an Uber to drive us to our hotel which was 1.5 hours away. We had gone over to the Alamo counter, but they had a sign stating they were only taking customers with a current reservation. I had booked the Budget car through Costco and wanted them to know about the terrible position Budget had put us in. After calling Costco Travel, the agent cancelled our reservation with Budget and made one with Alamo. We went to the Alamo counter and spoke to the extremely friendly agent, I wish I could remember his name. He reminded me of Morgan Freeman! Twenty minutes later we were driving out of the airport in our Alamo rental car. I will never use Budget again. Costco and Alamo saved the day.

    I rented from Alamo and it was probably the best car rental place I've been to. I've been to…read moreenterprise and hertz which are way more expensive than Alamo. Friendly staff too.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.0(32 reviews)
    47.7 mi

    am a frequent Enterprise customer, renting vehicles at least monthly--and often weekly--for…read morebusiness travel. Unfortunately, my most recent experience was by far the worst I have encountered. Upon arriving 30 minutes early for my reservation, the manager on duty became visibly irritated. He was unprofessional and confrontational throughout the rental process. I observed him informing another customer--a Caucasian military member--that he could not rent a vehicle without providing two phone numbers, a requirement I have never seen listed in Enterprise's official policies. After significant difficulty, including my husband needing to intervene on my behalf, I eventually received the basic economy vehicle I had reserved--well after my original pickup time. The manager's demeanor was consistently rude and dismissive. When I returned the vehicle two days early and politely asked for an approximate timeline on when any toll charges might post, he instructed a staff member to tell me he had "no idea" and that I should call the 800-number. His employee appeared visibly embarrassed by the interaction. I remained courteous and professional at all times. This experience fell well below the standards I have come to expect from Enterprise. I hope management will investigate this location and the conduct of the manager involved.

    GHETTO!!! If i could give a zero star i would. Accidentally left a personal item on dashboard in…read morerental after i returned. The kicker is I left my rental at 11:59p last night called this morning at 10a. Car has not been loaned to anyone else and just finished being "cleaned" but my item is not in rental claims the front desk guy. He also said that the guy that just finished cleaning it did not see it. RIGHT! 2 hrs into them having my car and now my item was not in car. Not surprised being that when i picked up my rental the lady in line next to me was complaining about being given a rental with dead tags. Funny thing is when i got my rental it wasn't even cleaned on the inside. It had trash and some items from the renter before.

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    Enterprise Rent-A-Car - carrental - Updated July 2026

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