Give credit where credits due. Was able to skip the line using their app. Join the club. It's…read moreworth it. Downside is that on a busy weekend I had a car reserved but I had to wait 30 minutes. I wasn't standing in line, but just sitting in the waiting room waiting for the car! They said it was being cleaned. It did come back very clean. But more likely I suspect they root cause was they were waiting people returning the cars. Hey at least I'm glad they had the car available eventually. More details on the logistics. They have a dedicated blue shuttle bus. You have to go down to get your luggage, then back up across a walkway, then backdown to street level. The lot is on airport but off from the terminal. Returing, if you don't see a gas station, keep driving. There a chevron a quarter mile down past the rental return. Easy peasy

The best part of my Alamo experience at DTW this morning was my interaction with the agent,…read moreValerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

First of all, I never write reviews but this was very warranted. I rented a car and upgraded to…read moreluxury vehicle : once driving the vehicle the check engine collant light came on a few times. To be safe and not damage the car : I called the Enterprise by my Dads place where I was staying. They immediately put me in a car, later that day when we found out the luxury car needed to be taken to the dealer, Marquis at the Royal Oak office put me a very nice new car. He also was so professional, kind and hardworking. Upon changing my reservation & returning my car to DTW a few days early as had to get back home for a work project : was presented a bill that hadn't been adjusted yet. Mike took the lead and was kind, professional and apologetic to my situation. I wasn't looking for sympathy: life happens, it's how we you react to the events that define who you are. Mike offered a very generous discount for my inconvenience and I accepted. He told me he'd take care of it as I was trying to catch the shuttle (which they have a ton of so rides to and from DTW were super quick). This morning I had call from David the store manager who wanted to make sure I was happy with my experience. The level of professional service, kind demeanor and above & beyond good humans (even the young lady who checked my car in) at every turn made this an experience I won't forget. Remember you get more bees with honey. The way the whole Enterprise team handled this very little hiccup makes them the sweetest in my book!

There's a reason I've been using Enterprise as my go-to company for renting cars when I travel…read more This location is a great example of why. Walking into the office, the gentleman who was taking care of someone else let us all know what line to go to. He announced it loud and clear, which is great for older folks like me too. He was also very fast and knowledgeable getting my paperwork filled out and I was outside talking to another very fast and professional gentleman who let me pick the car I wanted. I was thrilled to get a Camry as I have two at home and know how to use their features while driving. The car was great, clean and easy to drive. Our visit to the Detroit area was terrific and getting the car so quickly without a long wait at the airport just made it even better. Thanks Enterprise!

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

I had a great experience at this location. My car was in the ship at Dick Genthe chevrolet down the…read morestreet and they didn't have any cars to loan me so they sent me here. Conrad Herring provided great service. The process was simple and smooth. He gave me all the information up front. Signing up for the car was quick and easy, I was provided a car I was comfortable with driving, and a thorough inspection before I left. Conrad did all the talking with my dealership to make the payment arrangements. He was responsive to email when I had some follow up questions. Later that week he made the checkout process smooth and easy too. He was friendly, courteous, efficient, and anticipated almost all of my questions before I needed to ask. When I compared Enterprise prices to their competitors online, I found their prices by far the most favorable. Would definitely go back based on the service.

Seinfeld moment. Reserved a car and when arriving they told us they didn't have one. This was not…read morea fun or business trip we were here for a family member having a medical emergency so waiting for a long time wasn't really an option. We asked how long and was told they would see if another location had a car and maybe they would drive us over there. Things escalated quickly from there and although I will take some responsibility for losing my temper and using questionable language, I still don't understand how you can take reservations and not have a car or a reasonable plan to get us a car. We were told there wasn't a manager when we first complained, magically somebody came out of the back when voices were raised. She stated she could have had us a car in 7 minutes if we wouldn't have been rude! Not sure why the other person stayed she didn't even know if she had one at another location. My husband just called their 1-800 customer service number and their reaction was "this happens often, what are you going to do, that's life". Ha!

Yes there was a big line Yes I waited for more than an hour…read moreBut Khallida made it up for all of the negatives. Wellcomong me with a great big smile, guiding me choosing the right car. Offering all the available discounts etc.... Was great. As a guest that's what we want. Also she is a great communicator that knows how to smooth the requests even they might not be possible. Thank you so much

I wish I could give them negative stars. Paid for my rental a month in advance after they claimed…read moreto take debit card holds/ payments. Caught an expensive Uber to the location only to be extremely disappointed. Not only did they not take debit card holds, but I wasn't able to get a rental because I had no flight information (I stay in the city and only needed the vehicle for one day). To make matters even worse, they refused to give me a refund, stating that I would be charged a no-show fee of $140 even though I did, in fact show. After another expensive Uber ride home, I was down hundreds of dollars with no rental to show for it. Highly, highly disappointed. The worse experience ever.

I really appreciate the shuttle service frequency and speed. We are so lucky for that in Detroit!…read moreThe drivers are always personable and helpful. I still get confused that National is housed with Alamo when I need to go inside, in this case to pick up a car seat. There's really no issue, but it seems like a lot of unnecessary branding, if they are really the same place? Streamline and cut the marketing budget! I was also disappointed with the car seat. It was fine. It fit, but based on the other car seats I've been acquainted with recently, I am not confident in its accident rating. Also, for such a basic seat, they couldn't put it in the car for me because that could have made them liable. I get it. That's the policy, but it's weird. I suppose these are more complaints about National as a company than this location, though. The service at the rental office and checking out at the gate is fine. It seems to take longer than it does at other places, but since I get there faster, I suppose it's a wash.

Another amazing experience at the Detroit airport National Rental Car! The shuttle service from the…read moreairport terminal to the facility was quick. It was under 10 degrees when I landed so I was thrilled that I didn't have to wait for a shuttle bus! The cars were clean of snow and ice. I jumped in a car, was first in line for check-out, and on the road within 10 minutes! When I returned the car at 6am the shuttle was waiting to take me back to the airport. 5-star service in the frigid winter months!

This was so easy. They picked me up promptly from the airport. Provided great service with…read morehelping with my bag and offering bottles of water. Once we got to the location, there was no line. They promptly gave me my car, although I will say they didn't accept the insurance I bought online so please have your own personal insurance card and maybe opt out from buying the insurance with priceline. Once it was time to turn in my car, I gave the keys and waiting in the shuttle. They did a quick walk around and issued my receipt via email. My experience was great!

This is for the ROMULUS, MI LOCATION (Airport)…read more First off, i was very unhappy with my experience renting a car with Executive. I rent at least one car a month, all over the country, and this is the first time i've tried Executive, and their service, all around, is garbage. I flew in, with a prebooked car, for a Nissan Altima or similar.. that is a full size car! I needed a full size car because i am 6'4.5 tall, was going to be transporting a mother who just had knee replacment surgery, and is due to have the second replaced shortly, and a 90 year old grandfather.. so, i needed the space for them to get in and out. When i arrived at 1:30a off my flight, and went to get my car i was told that Executive was out of full size cars, so i could either PAY EXTRA for an SUV, or accept a down grade car for the same price... this is outrageous. I've never had ANY rental company downgrade or tell a customer i can upgrade you for a fee when it is their fault!!! Like i said, it was 1:30a, and i had a 3 hour drive ahead of me, and their agent in house refused to budge on it.. i found later this is typical of this business. They dont't respect their customers AT ALL. Secondly, i was not happy to find out as i was driving 3 hours in a rain and snow storm, getting mud tossed on the car from passing semis to find out that the windsheild wiper fluid was bone dry... not a drop. Who checks over your cars before you rent them?!?!?! I almost crashed trying to see through the windsheild at one point after passing a semi. I had to pull over and use one of my shirts to wipe off the windsheild. Third, ive never encountered an instance where the car rental company says "because of the snow, just take the car, and if you notice any damage, just take a picture and show us later.. that seems like you are opening yourself up for a lot of dishonesty...  Now, unfortunately, most of my trip i had to borrow a family members car to transport my mother and grandfather because a VW Jetta just wasnt going to cut it for their comfort...  When i called to complain, they said you have to do it in writing, as well as to extend a car because of unfortunate circumstances. I did email, and finally received a call back 3.5 hours later.. really on the ball, arent you EMELIA?! When a rep called back, named EMELIA, her only offer was to discount me and upgrade me NEXT TIME! HELLO!?! Why would i want to giVe you money again when you royally f'd up this time? So.... the solution was give us more money, and we will make it right with your next $350 rental for one week.. This company, and it's idiotic operations and reps are just a headache nobody should have to deal with when they are just renting a car. Something that should be hassle-free I really am dissappointed with all of this, and since i am a daily vlogger i had the good sense to vlog and film everything. Showing my original booking, and what i ended up with.. i understand at the holidays they might be busy, but that should be the time you really are concerned with your customer experience. Especially when there was a fleet of suv's you could have given me, when my bill for one week was already $50 more than any other rental week ive had from Detroit to California. Stay far away from this place.. they simply have no respect for their customers, and refused to even lower my rate to the actual car i got, and not what i booked. I now have to file a grievance with the Better Business Bureau, as well as informing as many people as possible through social media, so that others don't make the mistake of giving these shysters your business.

I had to go through the Better Business Bureau...... My…read morecomplaint was that the Avis attendant at the rental site is effectively not supported by their employer. They had to scrounge up a vehicle due to low inventory (not the location's fault) but told me I was entitled to a refund as a result. That's where the problem started. I'm now going through my credit card to argue the issue. Below is my rejection of what the Avis "corporate office" had to offer - they were giving me a "free rental day"..... this is NOT a refund..... They also tried to tell me that what I was given was "higher rental" rated vehicle - essentially going against what their own employee told me..... So I informed them I'm not satisfied for the following reasons..... 1) Failure to rectify the issue to the customer's satisfaction and to what would be considered as fair business practices. If an Avis employee informs the customer they are entitled to a refund based on what they see in their system at the counter and since they are the ones that ISSUE THE VEHICLE, then it stands within good business discipline that a refund should be awarded to the customer in the interest of providing quality service. If the employee should not have conducted themselves like that then this is an internal business issue within Avis that should be handled through adequately training their employees vice ping-pong their customers around between a remote field office and corporate Avis. Clearly this depicts that Avis is NOT WILLING to stand behind it's own employees who are not being given full autonomy if the "corporate office" is willing to rollover on their own employees as well as their customers. 2) Lack of transparency of vehicles "rates" and the "rating system". The argument below supposes that I'm to know how or why a Dodge caravan (as an example) is a "standard" van and a Chrysler Pacifica is a "luxury" van.... and then perhaps a Honda Odyssey is a "premium" van. In my book - they are ALL mini-vans plain and simple. Telling me after-the-fact that the vehicle I had is some "higher" level rated rental is meaningless and obtuse. This reduces to a simple counter argument whereby the customer is powerless to respond simply because they are not involved and provided no guidance on how vehicles are rated. This further supports the FACT that the customer is 100% reliant on what the clerk at the counter informs them of and given that the "corporate office" seemingly does not support their own field employees Avis corporate can then arbitrability deny or support what their satellites employees do at their whim or as a situation benefits the larger Avis business. Furthermore, this paints the issue in a different light by twisting the argument into "we gave you a better vehicle" vice honor what their own employee told the customer. I'm not even bringing up the issue of "points" - clearly this process is much too hard to rectify. I will inform Avis here though that when I bring up a "points" issue with most hotels, airlines, and similar they typically award the points after verifying the business transaction vice tell their customers they need to sign up and then opt-in and join some special club.... even if that were true they explain the what/why and then award the points . What I find most distressing is that I have to go through such great lengths here to explain this and essentially get what an Avis employee tells me I'm entitled to. In a court of law the employee would be considered a de facto corporate representative of Avis - it would behoove the business to support their own accordingly. The one day rental is "nice" but this assumes that I will be doing any business with Avis in the future.... should I be? Would you reading this "LIKE" to go through this? Would you expect your family members to have this experience? The basic issue remains. The Avis attendant said "refund" - Avis refuses. I assume I have to take this up with my credit card and online at various review sites. Seemingly this is what Avis desires.​ There's a book that could help here - it's called "Raving Fans" - it's the kind of customers I have, because I treat them better than they expect. It's a great read - and its precepts, if followed, could produce similar customers for Avis if implemented.

Very disappointed with my recent Avis rental at DTW. I reserved a Chevrolet Equinox for a 16-day…read morerental but was given a Chevrolet Trailblazer instead. While I understand substitutions happen, the vehicle I received was covered in dents and scratches and looked like one of the roughest rental cars I've ever been given. Because this was a 16-day rental, I expected a vehicle that was clean, well maintained, and reasonably comparable to what I reserved. Instead, I spent over two weeks driving a vehicle that looked beaten up and poorly cared for. What was even more disappointing was customer service's response. When I contacted Avis after the rental, I was told nothing could be done because I didn't call immediately after receiving the vehicle. Rather than addressing the condition of the car or the fact that I was given a smaller vehicle than I reserved, the conversation ended there. I've rented from many companies over the years and have come to expect better. Based on this experience, I'll think twice before choosing Avis again.

I had a bad experience with this agency when I first arrived. Long lines, employees who didn't…read morecare, etc. But when I returned the car, the individual who helped me was so kind and easy to work with that I am amending my review.

I had a horrible experience and I would not recommend this location…read more I booked my reservation on May 1, 2026, but when I arrived, I had to wait in line for over an hour. After finally reaching the counter, I was told there were no cars available and that my only option was to take a truck. As my partner and I were trying to decide what to do, the manager assisting us, Ahmen A., told us to "hurry up" because other people were waiting in line. That was incredibly frustrating, especially after we had already waited more than an hour ourselves. At no point did I feel respected or valued as a customer. Reserving a vehicle weeks in advance should mean something, and the way this situation was handled was unprofessional and dismissive. I will never book with this location again and would not recommend it to others.