The best part of my Alamo experience at DTW this morning was my interaction with the agent,…read moreValerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

Had a great experience in June 2025. While the airport is a bit clumsy to get to the rental busses…read morewith luggage, once getting there, it was super simple. Easy ride about a mile down the road. Had a short wait to be assigned my luxury rental. It was clean and in good condition. Drop off was a breeze as was the bus ride back to the airport

This is my first time renting from Enterprise and it was a wonderful experience! The employees are…read morekind, courteous and show empathy for the customer. The shuttles are smaller but they seem to have enough in rotation. Our driver "The Candyman" offered a basket of free candy and he lifted suitcases on and off the shuttle. He even did a quick song and dance move as he loaded bags! He made my day. I will definitely switch all my rentals to Enterprise based on this positive end to end experience.

Unfortunately we did not have a good experience this visit on 12/20/25 at this Detroit Airport…read morelocation. My Husband reserved a Premium SUV almost a month in advance of our arrival date. We took the airport shuttle here and the line was super long. My Husband checked in, he has one of those great customer accounts since he frequently rents from Enterprise. Well, we saw several families waiting for their vehicles for over 30 mins. A majority of the time, an employee would come to talk to the people waiting on cars to ask if they would rather rent another class/type of vehicle. This was a RED FLAG and it happened about 4 times in 45 minutes. At an hour of waiting, a male employee comes over and asks if we would consider a Dodge Durango (which is not the suv class that we reserved). We let him know that it would not work for us, due to our party size and luggage amount. We have 3 people at and over 6 foot and 1 who is 5ft 8 inches, plus 8 pieces of luggage, backpacks, purses, etc., which is why we reserved a premium SUV. Meanwhile, 2 smaller (shorter and less people) got their premium suvs and drove off.... Another employee named Owen asked again (this is at 1hr 15mins) if we would take a Dodge Durango. Again, we declined and thanked him for offering. We then had to explain our party size and luggage amount. He said that they are checking the whole fleet including National and Alamo lots... Owen returns and asks my Husband to have a look at Jeep Wagoneer. My Husband said that it was not the class that we reserved, but it will work. Owen took a bit off of the price for the hassle and smaller vehicle class. Overall, they did not have the vehicle class that we reserved and paid for, it was snowing, it was cold, it was very bad. We waited a total of 1 hour and 45 mins to get a vehicle; even though we reserved a month in advance. I do not recommend this location during the holidays. When we brought the suv back, we prepaid for fuel and the estimated cost held on the credit card was set. We even brought the suv back with almost a half tank of fuel. The total was $40 over what the original credit card hold was. This place is a joke, scam, and most importantly unreliable.

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Another worthwhile rental for a little short time always peaceful service here. Clean bathrooms…read more Getting a lift home close by. Thank you to the great team here at Enterprise.

Had a wonderful experience at this location! Definitely ask for Ariel she is the best! She made my…read moreexperience very smooth and she was so nice and helpful. I even ended up keeping it an extra day due to how affordable the pricing was as well! Shoutout to my girl Ariel! Thank youuu so much!

Yes there was a big line Yes I waited for more than an hour…read moreBut Khallida made it up for all of the negatives. Wellcomong me with a great big smile, guiding me choosing the right car. Offering all the available discounts etc.... Was great. As a guest that's what we want. Also she is a great communicator that knows how to smooth the requests even they might not be possible. Thank you so much

I wish I could give them negative stars. Paid for my rental a month in advance after they claimed…read moreto take debit card holds/ payments. Caught an expensive Uber to the location only to be extremely disappointed. Not only did they not take debit card holds, but I wasn't able to get a rental because I had no flight information (I stay in the city and only needed the vehicle for one day). To make matters even worse, they refused to give me a refund, stating that I would be charged a no-show fee of $140 even though I did, in fact show. After another expensive Uber ride home, I was down hundreds of dollars with no rental to show for it. Highly, highly disappointed. The worse experience ever.

Never had an easier car rental. I think my family has the Emerald Service thing which is fancier or…read morewhatever, but we literally walked up, and got a car, and left. Don't travel much, but I remember it being a pain sometimes, so this was awesome.

Another amazing experience at the Detroit airport National Rental Car! The shuttle service from the…read moreairport terminal to the facility was quick. It was under 10 degrees when I landed so I was thrilled that I didn't have to wait for a shuttle bus! The cars were clean of snow and ice. I jumped in a car, was first in line for check-out, and on the road within 10 minutes! When I returned the car at 6am the shuttle was waiting to take me back to the airport. 5-star service in the frigid winter months!

This was so easy. They picked me up promptly from the airport. Provided great service with…read morehelping with my bag and offering bottles of water. Once we got to the location, there was no line. They promptly gave me my car, although I will say they didn't accept the insurance I bought online so please have your own personal insurance card and maybe opt out from buying the insurance with priceline. Once it was time to turn in my car, I gave the keys and waiting in the shuttle. They did a quick walk around and issued my receipt via email. My experience was great!

This is for the ROMULUS, MI LOCATION (Airport)…read more First off, i was very unhappy with my experience renting a car with Executive. I rent at least one car a month, all over the country, and this is the first time i've tried Executive, and their service, all around, is garbage. I flew in, with a prebooked car, for a Nissan Altima or similar.. that is a full size car! I needed a full size car because i am 6'4.5 tall, was going to be transporting a mother who just had knee replacment surgery, and is due to have the second replaced shortly, and a 90 year old grandfather.. so, i needed the space for them to get in and out. When i arrived at 1:30a off my flight, and went to get my car i was told that Executive was out of full size cars, so i could either PAY EXTRA for an SUV, or accept a down grade car for the same price... this is outrageous. I've never had ANY rental company downgrade or tell a customer i can upgrade you for a fee when it is their fault!!! Like i said, it was 1:30a, and i had a 3 hour drive ahead of me, and their agent in house refused to budge on it.. i found later this is typical of this business. They dont't respect their customers AT ALL. Secondly, i was not happy to find out as i was driving 3 hours in a rain and snow storm, getting mud tossed on the car from passing semis to find out that the windsheild wiper fluid was bone dry... not a drop. Who checks over your cars before you rent them?!?!?! I almost crashed trying to see through the windsheild at one point after passing a semi. I had to pull over and use one of my shirts to wipe off the windsheild. Third, ive never encountered an instance where the car rental company says "because of the snow, just take the car, and if you notice any damage, just take a picture and show us later.. that seems like you are opening yourself up for a lot of dishonesty...  Now, unfortunately, most of my trip i had to borrow a family members car to transport my mother and grandfather because a VW Jetta just wasnt going to cut it for their comfort...  When i called to complain, they said you have to do it in writing, as well as to extend a car because of unfortunate circumstances. I did email, and finally received a call back 3.5 hours later.. really on the ball, arent you EMELIA?! When a rep called back, named EMELIA, her only offer was to discount me and upgrade me NEXT TIME! HELLO!?! Why would i want to giVe you money again when you royally f'd up this time? So.... the solution was give us more money, and we will make it right with your next $350 rental for one week.. This company, and it's idiotic operations and reps are just a headache nobody should have to deal with when they are just renting a car. Something that should be hassle-free I really am dissappointed with all of this, and since i am a daily vlogger i had the good sense to vlog and film everything. Showing my original booking, and what i ended up with.. i understand at the holidays they might be busy, but that should be the time you really are concerned with your customer experience. Especially when there was a fleet of suv's you could have given me, when my bill for one week was already $50 more than any other rental week ive had from Detroit to California. Stay far away from this place.. they simply have no respect for their customers, and refused to even lower my rate to the actual car i got, and not what i booked. I now have to file a grievance with the Better Business Bureau, as well as informing as many people as possible through social media, so that others don't make the mistake of giving these shysters your business.

Moses was great and was the most helpful. He was able to get us in a car quickly and out the doorread more

I've been renting from Avis weekly since October, and I need to spotlight Tony and Sharlena from…read morethe Preferred crew. Over time, they've built a genuine relationship with me and have transformed my entire rental experience. They consistently ensure I have a car that fits my preferences--especially ensuring leather seats due to my allergies. Before, I'd spend time searching for a suitable car, but now they have one ready and waiting for me--clean and perfect. Their professionalism, attention to detail, and consistent effort to make my weekly trips effortless have exceeded all expectations. I can't recommend them enough--they represent the gold standard of customer care, and I'm grateful for their outstanding service week after week.

Can't get off the property. We just got our car, and they can't seem to find the information to let…read moreus drive away. Talking back-and-forth via walkie-talkie, probably gonna have to go back to the office. Very dysfunctional here.

Live up to promises. Have customer service. Care. Try those 3 things and I'll consider changing my…read morereview. Budget car rental lied to me. And lost me as a customer today. I took the time this morning to create an account with Budget and sign up for Fast Break so I could go straight to my car. After taking the shuttle to the car lot I wandered around in freezing rain and couldn't find where to go. I went back to the counter area and found someone that would listen to me that told me that Fast Break was "unavailable" today and I'd have to get in line. A line a lot longer than when I arrived but zero communication from Budget ... Yeah. Fun. 2 counter attendants and like 20 people in line. No way I get to my destination on time. They have QR codes posted everywhere to scan to shorten time then don't bother to keep up their end of the bargain yet if you complain, it's not fixed and no one cares so what is happening in America these days? Bad service, long lines, rude people... Goodness! I tried and still lost :( Budget was really really bad today on my first (and last) experience with them Also, the shuttle from DTW? Driver didn't even try standing up to help people with luggage even when a passenger struggled to get a heavy bag up the steep steps. Just sat there staring. And still had a Tip Jar 2 feet away. Yikes!