This was so easy. They picked me up promptly from the airport. Provided great service with helping with my bag and offering bottles of water. Once we got to the location, there was no line. They promptly gave me my car, although I will say they didn't accept the insurance I bought online so please have your own personal insurance card and maybe opt out from buying the insurance with priceline. Once it was time to turn in my car, I gave the keys and waiting in the shuttle. They did a quick walk around and issued my receipt via email. My experience was great! read more

This is for the ROMULUS, MI LOCATION (Airport) First off, i was very unhappy with my experience renting a car with Executive. I rent at least one car a month, all over the country, and this is the first time i've tried Executive, and their service, all around, is garbage. I flew in, with a prebooked car, for a Nissan Altima or similar.. that is a full size car! I needed a full size car because i am 6'4.5 tall, was going to be transporting a mother who just had knee replacment surgery, and is due to have the second replaced shortly, and a 90 year old grandfather.. so, i needed the space for them to get in and out. When i arrived at 1:30a off my flight, and went to get my car i was told that Executive was out of full size cars, so i could either PAY EXTRA for an SUV, or accept a down grade car for the same price... this is outrageous. I've never had ANY rental company downgrade or tell a customer i can upgrade you for a fee when it is their fault!!! Like i said, it was 1:30a, and i had a 3 hour drive ahead of me, and their agent in house refused to budge on it.. i found later this is typical of this business. They dont't respect their customers AT ALL. Secondly, i was not happy to find out as i was driving 3 hours in a rain and snow storm, getting mud tossed on the car from passing semis to find out that the windsheild wiper fluid was bone dry... not a drop. Who checks over your cars before you rent them?!?!?! I almost crashed trying to see through the windsheild at one point after passing a semi. I had to pull over and use one of my shirts to wipe off the windsheild. Third, ive never encountered an instance where the car rental company says "because of the snow, just take the car, and if you notice any damage, just take a picture and show us later.. that seems like you are opening yourself up for a lot of dishonesty...  Now, unfortunately, most of my trip i had to borrow a family members car to transport my mother and grandfather because a VW Jetta just wasnt going to cut it for their comfort...  When i called to complain, they said you have to do it in writing, as well as to extend a car because of unfortunate circumstances. I did email, and finally received a call back 3.5 hours later.. really on the ball, arent you EMELIA?! When a rep called back, named EMELIA, her only offer was to discount me and upgrade me NEXT TIME! HELLO!?! Why would i want to giVe you money again when you royally f'd up this time? So.... the solution was give us more money, and we will make it right with your next $350 rental for one week.. This company, and it's idiotic operations and reps are just a headache nobody should have to deal with when they are just renting a car. Something that should be hassle-free I really am dissappointed with all of this, and since i am a daily vlogger i had the good sense to vlog and film everything. Showing my original booking, and what i ended up with.. i understand at the holidays they might be busy, but that should be the time you really are concerned with your customer experience. Especially when there was a fleet of suv's you could have given me, when my bill for one week was already $50 more than any other rental week ive had from Detroit to California. Stay far away from this place.. they simply have no respect for their customers, and refused to even lower my rate to the actual car i got, and not what i booked. I now have to file a grievance with the Better Business Bureau, as well as informing as many people as possible through social media, so that others don't make the mistake of giving these shysters your business. read more

Executive Car Rental - Car Rental Near Me - Romulus, Michigan

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STAY AWAY FROM THIS SCAMMER Not to say it's was slow in picking up the car, though there was only me. When I return the car, they saw a crack, and they manager came and told me to file damage report. I know I had no incident with car and parked in safe garage. I pointed out there was dirt and it's old crack. The manager insisted without looking and said 'I know every car and you have no other option but to file a damage report and It's new damage.' I asked to check the system if it's happened before. A lady looked at the system and indeed the crack was in the system! On the shuttle, I chatted with the driver. He is nice and he told me this is the common practice and all they do is trying to keep the deposit! STAY AWAY OR REPORT THEM! Here is an update: After reported to credit card company, I just got my deposit back after nearly two months. read more

Executive Car Rental - Old crack on fender being asked to pay again - Car Rental Near Me - Romulus, Michigan

The check in was long. The guy was friendly and upgraded us to a SUV for $8. It wasn't with it The car was DIRTY. He brought out a guy to clean it instead of giving us another car. The washer cleansed the outside of the vehicle. She also cleaned the dog spit off the front passenger window. The shuttle was clean. The customer service was good. I think I would've liked the place if the car was clean and missing the read more

Executive Car rental was pretty good in my book. So far. I got a low rate on a Premium when I reserved the week before Thanksgiving for Thanksgiving week. The staff were fine and the place was clean. The process was fairly smooth and I was finally in a car to visit my mom and family. The shuttle was on time to and from the lot. They made the process really easy and well organized. Would have been faster for me if it weren't for my Credit Card Company blocking the card because I swiped it. However, I got that cleared up. Update: Rented again around 12/20 because I was back for the holiday and once again pretty great customer service. They turned a frustrating day into a positive. Amelia helped me with a situation and she took the time and went above and beyond. read more

This is my 3rd time renting from them and the service desk is phenomenal, informative and courteous. Not a perfect place to rent.. Why? You cannot go far of your rental, like Canada. I was able to cross Canada last year when it was still Oky. Their is a weird warning to all costumer in the desk. But it doesn't bother me. See attach photo. Budget wise.. this would be the most cheapest car rental in town. So don't expect 5 star in all side of categories, which mean as a renter I should lower my expectation. As you lower your expectation - you will be surprise that this company is not bad at all. Car quality - a little stain in the car seats like the previous car a rented last year - reminds me of my car back home. I do believe there cars are well maintained. 4 star out of 5 is justified. This company is suitable for the purpose of having a cheap rental car around Michigan. read more

Executive Car Rental - Rent a Car reminder - Car Rental Near Me - Romulus, Michigan

$10 A DAY CAR RENTAL .... you've got to be kidding me. I flew into Detroit for a family emergency fully intending to catch an Uber to my destination ..... until I saw the one way fare was $57.48. I decided, at that moment , to rent a car. When I saw the special $10 a day car rental on Expedia (with free cancellation) I was shocked. At 5:20pm, I booked the car rental for 6pm. I walked to the (free) airport shuttle, was immediately taken to Executive / Priceless Car rental and within a half hour drive off in a Volkswagen Jetta (low mileage, clean and fully gassed ) my total 4 day car rental with collision insurance and taxes through Expedia was $88. FYI - My sister found a coupon and was able to rent a suv for $7 a day. - The company placed a $250 hold on my credit card read more

Don't do it! They scammed me and other customers out of money! I booked through kayak, and the first bad sign was their shuttle took forever and when we called for one no one answered after the girl next to me called 7 times. They picked us up and the shuttle driver said, "just so you know they only have 2 cars left on the lot" and the group of us (4 rentals in total) looked at each other and went, " but what if we prepaid?" And he said to talk to the people at the desk. We go in and wait another 30 mins and they turn us away saying "Avis will help you, they will honor your price you paid here. " lo and behold, we get to Avis and Avis has no idea about the deal that was "made" and said to report them to the BBB. Apparently the Avis employee said a lot of people have reported no getting their deposits back, getting double charged and the cars aren't clean. I am not sure how I'm going to get my $130 back. Never again and please, please don't use them. It's not worth it! read more

Unfortunately it's not possible to give a zero star rating. First mistake: allow significant other (SO) to book through Priceline and fail to check the rating of company he booked on yelp before leaving on trip. That's my part in all this. When I read the reservation on the plane from SFO, I thought it was a little odd that it went from noon until noon the day we leave, as we did not land until 7, but no big deal right? Reputable car companies hold these things knowing flights get delayed, etc. I also assumed that time may just be the parameters required by Priceline. Nope. Turns out, noon is the actual time here. These guys cancel your rental if you don't show up within 2 hours of booking time. Yup. Correct. They tell you this - in the tiny print no one except lawyers read. Note also: I am a lawyer and I clearly don't even read this fine print. I know companies use said fine print, however, to protect themselves legally against their own stupid and unpopular policies that would cause them to go out of business if they made them clear and understandable to the general public. Also in the fine print: they lock you out of making a new reservation for 36 hours in a situation where you are more than 2 hours late. Long story short, I am sitting in their parking lot with 3 bags, 2 backpacks, 2 dog carriers and 2 dogs while my SO walked to the Avis (aka a reputable rental agency) to get us a car. Yes, walked. No ride or other helpful assistance was offered by these guys. Do not use this company. read more

My first and last time with Executive Car Rental. CUSTOMER SERVICE Started off with a longer than expected wait for the Shuttle. Upon arrival, I waited in line for 45+ min before getting helped. When I got to the counter, the service agent I worked with kept getting his attention distracted by other things he need not be involved with , which ended up making me wait longer. You are expected to present ID, In/Outbounding flight info, proof of insurance, and reservation. Without physically seeing vehicle, you are told to sign the papers pre-inspection. VEHICLE After picking up my first vehicle, the vehicle was dirty inside and out w/ pet hair everywhere. The exterior was poorly washed and the gas tank was on Low, even though the terms and agreement I signed stated Full, so make sure you check on that. The vehicle was pretty much the most basic model, which means (no power windows, backup cameras, aux, usb, or bluetooth. Since the vehicle was on low, dirty, and less than ideal features, I requested to be upgraded. They accommodated (along with me paying more), but same story. Dirty inside and outside w/ pet hair and drool on seats and windows. They run the vehicles through the car wash to make the car look wet and seem clean, but I'm pretty sure they reuse the water because after the car dried, all the dirt residue appeared right back onto the vehicle. If you're not in a pinch to get a ride and/or tight financially, do yourself a favor and rent from a more well-known rental car brand. You're going to find yourself pretty unhappy with the amount of money dropped for a low-quality vehicle and will probably want to upgrade to a vehicle with better features anyways (and still won't be content.) At that point, you probably would've spend just the same amount of money for a better car elsewhere. read more

What an f'ing joke!!! I waited for over an hour to get picked up after making a reservation online. Go to pick up my car and they say they don't take Amex, sorry! Booked the car with Amex. "Sorry sir nothing we can do". Ended up leaving and going to Avis. F this joke of a company and what they stand for, stay away! read more

1) they offered me an upgrade to a minivan which i was happy to accept. The minivan was dirty, wheel was sticky, it smelled like someone died in it. I should have gone back in and requested something else, but it was raining, after midnight and my poor kids were exhausted. 2) our flight back was cancelled so we tried calling to reserve an extra day. We waited for someone to pick up the phone for a full hour, my husband finally drove out there, WHILE STILL CALLING. When he arrived, there was a female employee sitting just beside the counter, the phone was ringing (for my husband's call), and she wasn't picking up the phone. When he told her he'd been trying to reach them for an hour and a half, her response was "that's not how we do business here. We don't really answer calls" read more

Simple car rentals, great if looking for cheap, no frills experience. Rented a car for the weekend through a deal on Priceline. $93 for the whole weekend. Shuttle picks up from the hotel shuttle area of ground transportation. To your left if coming out of the McNamara terminal. All documents are electronic and receipts are emailed to you. Return was simple, pull in the spot and hand off your keys. Shuttle back to the airport was quick and simple. Overall nothing bad to say about my experience read more

One of the worst experiences I've had in car rental. The original price was $113 ended up being 213 after a long list of fees. Photo attached of bill. I questioned the items and there's about $59 extra added on by the owner as I was told. First of, when I checked in the guy had an extremely heavy accent he was so hard to understand. Secondly, they wanted to know so much information for instance: what's my return flight number, email, brother's phone and email and would not finish reservation without this information. I was at the counter for the better part of 30 minutes when I arrived. Needless to say I was tired Ave very anxious to get to my room and it was a painful experience. I had booked a Jetta but the guy checking me in had to move two other Jettas to bring out a nissan that way dirty and I didn't know at the time but it pulled to the left which was tiring and exhausting the whole 400 miles I drove it and the wipers were less than perfect, something you need when you're in Michigan in the winter. In conclusion: 1) they're not less expensive they're only cheap 2) they add fees on top of the advertised price to add to their bottom line which makes them liars. 3) staff is less than professional 4) they like to save their Jettas and use less comfortable more beat up and higher milage cars. 5) the Pakistani guy who was checking me in kept on going to the back room and then finally, as he was printing final docs, told me that they're charging an extra $250 deposit. If they money isn't back on my card after within a day from today I will make sure these people, either shut down or fix their business practices. https://www.freep.com/story/money/personal-finance/susan-tompor/2019/02/01/executive-car-rental-detroit-airport-complaints/2723632002/ In 2018 400 complaints to Michigan's AG about them not returning the deposit and 96% of complaints about rentals at the DTW are about executive car rental. I wish I knew that before I booked. 6) was reading a lot of reviews written by their employees.............. There scammers. They better not cross me, they're gonna wish they hadn't. And finally 7) they're not less expensive than other reputable companies...... They're just CHEAP, SLOW & DIRTY. I WOULD NEVER RENT THEIR AGAIN. Now for any reader of my review, what kind of experience would drive me to take up my time to write this whole narrative? I hope you get the point. read more

It's been 2 months. I've spent well over 300 minutes dealing with them (not to mention other entities) trying to get my deposit back and refund on towing. Car broke down and was 100% covered under Dodge warranty but ECR doesn't care. BTW they also rented me a car with an active safety recall and I was driving my 6 year old nephew around. This is 100% illegal - no ifs ands or butts about it. They are charging me gas because I didn't return it full....ummm HELLO I can't put gas in a car that got towed on a flatbed! This is completely unethical! They are charging me an extra rental day. The car broke down in a very small town on a Sunday. The local towing companies can't just up and make a trip to Detroit so it got returned the next day from the towing company. Can't believe they would have the audacity to charge me! I can't even begin to describe the 20+ phone calls I've had with them and how I've been treated. It's absolutely unbelievable and feels like I'm living an actual nightmare. I've kept written record of every phone call and discussion. I've filed complaints with BBB, priceline, kayak, Romulus PD, local news station, and the MI Attorney General. My first MI AG complaint was closed because ECR lied to them. I filed another one begging and pleading them to investigate this fraudulent company. Got a call back from a lawyer and talked for a while. I'm sending in a notarized affidavit statement. Pretty sure this company is being investigated and will hopefully be shut down for stealing from people day in and day out. I can't wait to watch this company crumble and Maher "Mark" Waad hopefully go to prison. read more

I would steer clear of this shady operation. I rented a car on the 13th of October and was charged a $250 deposit. Everyone who rents a car he's charged this deposit.I still have not received my $250 deposit back. I even stopped in there a week ago in person and tried to get my deposit back. They say it's to cover for the event of any tickets. I guess they're not capable of doing what every other car rental place does and just charge your card if a ticket comes through after the fact.These guys are the worst! I guess they're hoping I will forget about it! November 10th. Still no refund. Complete slime balls!! I will be calling the Attorney General for the state of Michigan. I'm going to strongly complain and suggest they audit these shysters and see how many deposits they have stolen. You pathetic!!! read more

Very very disappointed in your service. Flew into Tampa Friday night with a reservation at Executive Car rental. I spoke to a person from Executive at 5pm on Friday to confirm time of pickup. When I got to Tampa I was right on time to the car rental desk and there was no one there. The guy at the other car rental place told me the Executive employee went home. I went out to the parking lot and there was no one from Executive and no cars, came back up to the desk and called the number I had with no answer. Nothing. My car rental fiasco turned into a 3 hour delay getting to my destination and my relatives having to drive 1.5 hours in the middle of the night to pick me up. Executive car rental sucks!!! read more

I should have read the reviews before renting from this company via Kayak. Yeah, they're cheap so I got what I paid for that's for sure. Not going to make that mistake again. First, the good: the shuttle drivers were both nice and I had no issues with them. 2: the car was decent - in good working order and (mostly) clean. It got me where I wanted to go. Cool. The bad: I guess they only have 1 shuttle driver - i stood outside in the cold with 2 other people waiting for the driver for around 25 minutes. Luckily I had a jacket. If you're going to claim the shuttle will be there every 15 minutes - it's a pretty good idea to make sure you keep to that schedule. Then when I got to the place, I was greeted by Shawn who was rude and snippy with me almost the entire time. Bro - do yourself a favor and get some customer service training. I know it can be difficult when you're dealing with people (i work in customer service too) but check your attitude at the door or find another career. It wasn't even toward the end of the day when he *might* have a bit of an excuse from being tired - this was early in the morning. I had, at that point, been up for 24 hours from the red eye I took from Oakland and the last thing i need is a customer service rep treating me like i'm inconveniencing HIM for paying good money for a car. Keep in mind, this company is not like any major rental company out there. They have very odd rules. For instance, if you decline insurance like I did because i didn't need it, they have to apparently have to view your entire policy before you can get the car. I've rented from a ton of places and i've never dealt with that. I luckily was able to let him see it on my phone but god help you if you don't have that kind of access. Then he asked me a bunch of invasive questions like "i need an emergency contact number" (...why...?) and "where are you going" (none of your business...?). I have never been asked either of those questions at any rental desk - but apparently they're one of those companies that don't allow you to travel out of state with your car. Luckily my travel was all in state but god forbid you let it leak you're traveling to Ohio or Indiana from Detroit. Yikes. The car itself was, like i said, fine but it wasn't as clean as I was expecting - i found some dirt on the ground. Not very thorough if you ask me. But again, you get what you pay for. Which leads me to the final part. I was told on the phone I can expect my deposit refund to show up in 3 business days. It's now day 4 and it's still showing up as a full charge. I know i could probably wait but reading the other reviews who were waiting 3+ weeks for their deposits to come back - i'm not taking any chances. I opened up a dispute with my credit card company. Every other rental car company, even some of the jankier ones, have always given me back my deposit within a day or two at most. I returned the car in pristine condition and was told i would get the deposit back asap. Get your **** together and give people their money back or you will lose out on repeat customers. Anyway, spend the extra few bucks and use enterprise or something - yeah you pay a tiny bit more but you get so much more peace of mind. I will not be returning. read more

I have never written a review but I believe the problem we have trying to get the "$250 deposit" back from owner Shawn warrants a zero star review. We returned the car August 21 and it is now September 20th and we are still waiting for our credit. After having called several times and been told several times they corrected the situation but it will take several days to process, I am furious. read more

BEWARE BEWARE! DO NOT RENT FROM THIS PLACE! I rented a vehicle on 8/30 and was charged the $250 deposit that most reviewers are talking about. I've made multiple calls and still on 9/23, I still have not received my refund. I should have known something was up when the shuttle pulled up and this place is off the beaten path of the other car rental at Detroit Metro Airport. I did some research and found that their Florida location is scamming their customers there with bogus deposits that they refuse to refund. WARNING! GO SOME PLACE ELSE TO RENT A VEHICLE. SAVE YOURSELF THE TROUBLE AND YOUR MONEY!!! read more

I'm visiting from Seattle, WA. I'm only writing this review because based on my experience people are brutal to this company, but if you're kind and vigilant, they take care of you. When we arrived there was a pretty long line, and only one representative working behind the counter. EVERY person in line was screaming and being incredibly disrespectful, before they got to the counter. (Welcome to Detroit) It felt like I was in the middle of a war just patiently waiting for my rental car. These people were trying to rally everyone's anger at this one gentlemen trying to just do his job. It was a Saturday and they were practically out of cars...these guys were working hard. People were being ridiculous one lady walked out to get her car and came back in and wanted a different color cause it "wasn't her style"....wtf... get back in line. When it was my turn I simple thanked the man for working so hard and dealing with the chaos. I was upgraded to a larger better car, freshly washed, and sent on my way. Before returning the vehicle I checked yelp reviews...I saw hundreds saying they did not receive their deposits back. I got nervous and wanted to speak to someone when I returned the vehicle, another busy understaffed day. I returned the car with ease and got on the shuttle.. Flash forward to almost a month later I DID receive my deposit back. It did take some effort on my end checking up on the process but everyone was helpful and apologized for the inconvenience. I wasn't scammed I just truly believe they are running under poor software programs and understaffed. But I saw the way people treated them...it was unwarranted. All of their employees were doing the best that they could. If you're expecting prompt catered-to-you service....don't go with the cheapest you can find. And when it's not to your liking remember you had the option to get something better so don't be mad at these people who have to deal with hundreds of bad attitude cheapskates, just like you, a day. read more

OMG do not rent from this company! I am reporting them to the BBB - completely fradulent and unethical company. They still have a hold on the $250 deposit and it's been over 3 weeks. I wish I read the reviews before renting. I called and spoke to their supervisor at the Detroit airport location who talked extremely quickly and almost seemed like he was reciting a rehearsed, canned response. He was very condescending and swore my deposit would be returned in a few days since I had rented during a holiday weekend (it was already past a week at that point). Today, I look and the charge still hasn't dropped off. I called again and spoke with Amelia who claims she is sending a refund request and it will take 2 days. Why on earth did they not send the request to begin with? This is preposterous. SCAM SCAM SCAM Don't rent here, they will soon go out of business I promise. They are clearly struggling with cashflow and using people's deposit $, taking forever to refund because they are using the funds. Don't rent here!!!!!!!!! read more

These guys are almost running a click bait scam however it's in person. I made a reservation via Payless online and it gave me their address for pickup. When I arrived there, they said they on behalf of Priceless however will charge me their own rates which were 200% higher than online. They also did not let me rent the car without buying their expensive collision damage policy. I left frustrated and went to Budget Rental (booker last minute online), price there was same as what I booked online. A valid this place at all cost as they are completely dishonest people. read more

NEVER again. Nothing on their web site about rental restrictions, Can't leave the state of Michigan, even though Toledo, OH is 45 miles from the airport and Canada is 2 miles from downtown. You must also have proof of your flight in and out of the airport in order to rent a car. Note: on their web site, under "About", 3rd paragraph, they indicate anyone can rent a car whether you fly or not. Upon arrival we encountered a person who turned in his vehicle 5 minutes late and they charged him an extra day and a fine totaling $75.00. Even though there was no one else in the rental office it took almost an hour to fulfill the rental agreement due to paperwork and employee distractions. I asked my return time and was told it started when he logged me on the computer an hour ago and not the usual start time of receiving the key. I began to protest and was threatened to a walk back to the airport. Take plenty of pictures inside and outside of your rental before pickup and upon return. It may pay off. Can't remember the drivers name but he was 6 ft 6" tall. He was great and bent over backwards for us. Many thanks to him. read more

Every negative thing you've read about these guys is 100% true. I guess I have myself to blame because I had read these reviews before and thought "It can't be that bad, maybe it's just high maintenance people", oh how wrong I was. Going on week 3 of returning my $250 deposit. I was initially told 3-5 business days (obviously a lie) after about week I decided to call. They assured me it was just processed and I would see it again in that time-frame, okay not great but not too bad I thought. Went through that song and dance twice since. I'm convinced that they are running in the red because of clearly more professional rental companies nearby and use the deposits to stay afloat as long as possible. I made the mistake of going with them to save $35 but I wouldn't again. Do yourself a favor and stay away or you'll be in the same situation, I guarantee it. Special shoutout to the shuttle driver though, they had warned me to take a lot of pictures of the car with before I left the lot. If I didn't have the proof that the scratch on the front bumper was there before they would've taken my deposit. read more

All the other reviewers are correct. They will take your deposit and make it very difficult to get it back. Their business model must be built on the 10% of people who either don't notice or don't feel like fighting to get their money back. To be fair, the car was fine, and the trip in/out of the rental facility was uneventful. It's a shame that Kayak includes vendors like this on their site. It hurts Kayak's legitimacy and I will be giving them feedback about Executive Car Rental as well. read more

I will never do business with this rental company. Upon arrival, it took them about 15 minutes to come to the front. Bus just dropped off a bunch of people. One lady went looking for employees. Then, they want to take a hold of $250.00, even on credit card, most rental companies due it with debit cards. So, I was out $250 on my card while in town. Next day, there was total of 3 charges, all pending, for the amount of the rental, $157.00. When the charges are pending, guess what, you cannot use that money. So now, I am out another $471. Okay, so I drove the car, returned it, full gas and a day early. The pending charges fell off finally, however, the deposit they had to have yet to return. When I called, the lady said it takes a few days. It has been a week. Never do business with this company. read more

The overall experience of renting the car was "fine." 30 minute wait to get the car with 3 people in front of me. Shuttle wait was about 15 minutes being picked up from the airport and returning. Car was new/nice. BUT and this is a big BUT... I had to call and ask for my $250 deposit to be returned, 21 days after my rental. The lady confirmed my first name and said, "Yes, your deposit will be refunded within 2 business days." I asked why it hadn't already been done and her response was, "I am not sure, I would have to dig deeper into your account." So you are telling me if I didn't call I wouldn't have got my $250 deposit back?! Ridiculous! Check your credit card statements!!! read more

I've tried to call this dump 3 times in the last hour and Sean constantly picks up and dumps me on hold before I can even speak! Sean you're a terrible person!!! I've been charged a 100 dollars more than my bill. I had a terrible experience with you guys in July and I'm still having a terrible experience. Everyone stay away from this rental company! The cheaper prices are NOT WORTH IT!! SCAMMERS Also I had a diaper in my back seat! read more

Where is the NEGATIVE STAR ??? This place is a joke. A few months ago I tried to rent from this place BUT was told when I arrived that I needed a outbound flight. What ??? No problem, I'll take my business elsewhere, see ya. Last night I arrived and was asked my car insurance I told them, we have to call and verify coverage. Oh, Sorry, we can't get a answer. You have to buy OUR INSURANCE. No Shit u can't get an answer it's frickin 1:00 IN THE MORNING. Knowing exactly where this was going, I called UBER to take me down the road to a REAL COMPANY. While I waited 4 other customers were told the same #$%& and 3 of them left and said they will never use this joke of a company again. The UBER driver who picked me up said in the last year he has picked up 6 different clients from that business and they ALL hammered that place. SO RUN THIS PLACE IS A JOKE AND ARE ALL SHADY !!!!!!!!!!!! read more

Executive Car Rental charges an additional $250 that isn't refunded until 5-7 days AFTER you return the car! Supposedly the $250 is a deposit but my card was charged the entire amount despite getting an immediate receipt stating there was no damage to the car. I called two days after returning the car and was assured the refund had been proceesed when in reality the refund wasn't even requested until 7 days AFTER I returned the car! Additonally, Long wait for shuttle pick up/drop off Only 1 counter attendant so there was another long wait to receive car Car interior was filthy I was not familar with this company but I gave them the benefit of the doubt because they're on Priceline. Obviously that was a mistake. I will NOT use Executive Car Rental again no matter the price. read more

UPDATE: I have been calling and calling, trying to get ahold of these people. No one will pick up the phone. I still have not received my deposit back. I am to the point of contacting Visa to have them reverse the charges because this company is a SCAM. DO NOT USE THIS CAR RENTAL COMPANY. _____________________________________________________________ Rented a compact car through Kayak so some friends and I (who were flying in together) could drive 4 hours to a friend's wedding. We got off our redeye flight and waited for about 30-45 minutes for a shuttle to show up. Someone had to call to find out where the shuttle was. They finally showed up. It was about 40 degrees out so we were all especially cold. The guy on the shuttle was nice and we got to the car rental place quickly. We went inside and the line moved slow but it was very early morning so it wasn't a big deal. I got the key fob to the car and was surprised to find that they had given me a large SUV. It was fine. No big deal. Not the compact I had expected but it was roomier so we took it without issue. But once we got into the SUV and drove away an alarm went off because 3 of the 4 tires were low on air. We pulled into a gas station but their air machine was broken. Same with the next gas station. Luckily 2 of the 3 tires that were low on air had the pressure go up as the temperature increased. But the 1 stayed the same the whole time. We returned the car without issue and I let the guys know about the low tire pressure. They said they would take care of it and that I should expect my $250 deposit back in about a week. They were very nice guys and were very helpful. A week later I did not have my deposit back so I called. I was told it takes 7-10 days for the deposit to be refunded and to call back in a few days if I hadn't received it yet. I called this morning because I still don't have the refunded deposit and it's now the 11th day. I spoke with a very nice woman who told me that their system kept trying to refund my deposit but they were having an issue with it so she would do a manual override to bypass the issue. She was very sweet and told me she knows it's a lot of money but I should have it back by the middle of next week. I really hope she is right because overall we had a pretty good experience with this company. Just minor issues here and there. Will update if I don't get my refund back by next week though. read more

I have been renting cars from this location since they opened, until today. What car rental place only rents a car to you if you flew into the area that day?! My husband and I flew into Detroit the Thursday before Memorial Day, we rented a car from Executive, and all was good. I was staying longer in Michigan than my husband and at that time I wasn't going to need the rental, so we only rented the car for the amount of time my husband was in town and he returned it when he flew back to Colorado that Monday. And all was fine with that transaction. Well my plans have recently changed and now I needed to rent a vehicle for the last two days of my trip. No big deal right, especially if Im picking up and dropping off at the same location, which car rental places want!! Well apparently not! This place only rents cars to people who fly in the same day as you're renting the car, regardless if you pick up/drop off at that location When I first called, the lady was nice, and then got a real attitude when I kept asking why the same flight date was such an issue. She just kept saying "Ma'am I can't rent to you since you told me you've been here in Michigan for a week and a half already" WHY?! Who effing cares how long I've been in town!!!!! Frankly it shouldn't make a difference what day I arrived as long as I'm picking up and returning the car to you This policy is beyond ridiculous and I will never rent from this place again, and frankly I'm sad about that because I enjoyed this place since it was new, they were always kind to me, and I always got great deals and new cars AND their location is great! Sadly I have to go back to using Expedia and renting at those other places again. read more

I hate to give a bad review for Shawn, who gave excellent customer service despite being the only person working front desk. We got to Executive Car Rental at 3am and Shawn was in great spirits. Shawn's customer service deserves a five stars. With that being said, I will not return to Executive Car Rental. We had a very late flight flying into Detroit and waited forty minutes for the shuttle. We called to inquire about the shuttle and were told we would wait a few more minutes. When we finally arrived to Executive we waited in line for thirty more minutes because this company was very understaffed. When we finally got to the desk we were made aware of an insurance policy that was made available on their website. Unfortunately, we used Priceline so weren't aware of the policy and did not bring our car insurance information with us from GA as we've never had to do that when renting a car before. By this time it was 2:30am and I was extremely frustrated. Because there were more reservations than there were cars in the lot, Shawn upgraded us free of charge. While this was a kind gesture, I would much rather have had quick service, no struggle with the insurance policy and a quick drive to the Airbnb I'd booked. It has been a week since we have returned from our trip and we have not received our security deposit. read more

By Far the worst experience ever!! I flew in from Houston, TX, I had pre-booked this on Orbitz, because the car rentals were going so fast-so I picked what was available. 1. It takes a very long time for their shuttle to come pick you up at the airport. 2. Their ridiculous fees will have you reeling, they add up in the end, so its not as cheap as you thought it was! I was told $250 deposit, but that $250 never came off!! 3. Most of their cars were rented out-thats ok, because I ended up with a nice one. 4. They made me miss my flight! The manager isnt good at communicating about when, where and how the shuttle will arrive. Just told me to wait, and didnt even apologize for making me miss my flight!! 5. Because of missing my flight, I had to stay in Detroit overnight, to catch the next flight!! 6.So, if you would like to overpay on a "cheap rental", waste your time, miss flights and deal with RUDE unapologetic managers, please-go ahead! And while you are at it, throw your money in the trash and set it on fire! read more

If you arrive at McNamara (Delta) te- go *left* off escalator when you get to rental car shuttle area (to the right is Thrifty, etc, but executive car rentals to the left). Also, have proof of car insurance ready (I had a photo of mine, would've been faster with a hard copy, but it wasn't much of a problem). Added note: looks like my experience was lucky and not everyone had a good experience, so take this with a grain of salt. I had a good experience, best price among the competition, short, free shuttle ride that picked me up within 10 minutes both ways, clean modern car, and friendly service both to check in and out (I made sure to be polite and thank them along the way). read more

This place was truly horrific. They are like the Spirit airlines of car rentals with hidden fees that are not only non-existent when you are booking through Kayak but that you'll never see at any other car rental place. They are rude as hell over the phone and will allow the full cost of your rental to go through on your account without subtracting the deposit first. The deposit of $250 is also outrageous. You have to wait up to 7 business days for that refund. They charge airport convenience fees?!? I've never heard of that before. They force insurance on you at $30 a day despite Kayak showing a $11 option that we thought about getting in person so we waited. It took us over an hour standing in line to get our car. I would avoid this place like the plague. They should not still be in business. read more

The rental process was smooth, even though I had to wait about 45 minutes for the rental car shuttle at the airport. The guys at the counter was really helpful though!!! The only downside was I had to droop my car off at 5:30am and the Executive Car Rental location was closed, so Instead of using their complementary shuttle I had to call a cab to make it on time to the airport. This is an off site location, so you have to plan in advance to make it on time to your flight. read more

Waited 35 minutes for the shuttle at the airport by executive to take us to pick up the car due to a "shift change". Unlike other company's they were unwilling to upgrade up one class for the inconvenience, furthermore we we got a full size vehicle and were put in a vw Jetta and the seats are stained and the vehicle is filthy on the outside! The windshield wasn't even cleaned! I get its low budget but still way below any industry standard! I'd pay $5 more a day to not get into a non disgusting vehicle the desk person said "we don't care unless theres dents bigger than a golf ball" read more

Executive Car Rental - Car Rental Near Me - Romulus, Michigan

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Beware of this car company ! They say the are taking a $250 deposit which you will get. Back ! I travel on business pick the car up and has dog hair in the car upon returning I'm told I will be charged $250 for cleaning! Scammers ! Terry J read more