Someone crashed into our family car, and we needed a long-term rental while waiting for the body shop to piece our vehicle back together. The team at Enterprise at Tucson Speedway were exceptional in every possible way. They provided a fantastic car at a fair price and guided us through the entire process, completely stress-free. The manager (I regret that I can't remember her name) was wonderful, and our biggest thanks goes to McKerrow. He was an absolute pleasure to work with--friendly, knowledgeable, professional, and a dozen other words that still wouldn't quite cover how amazing he was. Thank you, Enterprise, for being a bright light during a dark time! read more

We had a terrific experience using this Enterprise Rent-A-Car location on 11/30/25. The staff were friendly, professional and efficient. The selection of vehicles available was refreshingly good. The rental car rates were better than other competitors. I was able to get in and out pretty quick even after there being a few customers ahead of me. Im so glad we decided to try this location finally, after always passing by. We'll definitely return for more future rentals. read more

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Excellent customer service from Angelica Garcia-Maldonado today. She was extremely helpful and pleasant. Definitely an asset to this company! read more

I had an unfortunate flat tire in the middle of no where and after a full day of dealing with customer service, these guys made calls and got it done! They saved my trip and were so patient and quickly resolved it. Thank you!! read more

BOOK THROUGH TURO!! This Enterprise location has Horrible customer service, Benji hung up on me, careless customer service. Well a hour before my reservation Benji calls me and tells me they don't have any trucks available that I booked. Oh and btw we only have "ONE" car you can get a tiny Mitsubishi.. omg! I am so pissed I already booked a Lyft and that's money out of my pocket. He didn't care when I was upset I wasted money on a Lyft and I booked this hours ago but I didn't get no calls until less then a hour before my pick up time, also Benji told me one hour is a good enough time to call. Thanks for hanging up on me Benji. Now I am reminded why to book through Turo we don't put up with bad customer service like Benji he shouldn't be in his position. Turo is where my money is going!! read more

I was able to get the car that I wanted and they picked me up! I had no issues with the vehicle I rented. Once I returned it they took me home!! Customer service was also great! I will be using their services again!! read more

I was impressed with Enterprise until I got in an accident. The roadside assistance was unhelpful, extremely slow, and unresponsive to my urgent medical needs. I would have recommended Enterprise before being rear ended, but god forbid I actually need information and support. read more

The Rosemont/Speedway location gets five stars from this long-distance driver! Andy, the manager, has a great personality and is very knowledgeable about Tucson's tourism industry. The other staff, including Eloy & Crystal all place a high premium on outstanding customer service. And my car was ready as promised and rode like a dream. So: excellent product, great service and really an unbeatable price. I will be back!! read more

I can't thank this location enough for their professionalism; with so many obstacles and challenges throughout my trip to Tucson. Zach adjusted my rental each time without any problem at all. The car is great - the customer service is greater. They even picked us up and dropped us off. I will use them again for sure. read more

WOW! What a great experience renting a car. Normally, I dread renting a car as much as I dread a dental appointment because the process is so difficult and time consuming -- not here. It was simple, easy, and fast. And, the folks who work here are happy people and customer oriented. Again, something out of the ordinary at a car rental place. Many thanks to Ashton and and Micah, and a particular shout out to the Branch Manager, Zak. Your humor and professionalism impressed me . . . and I am hard to impress. You guys made my day . . . read more

Confirmed: Enterprise Rent-A-Car Reservation 2063787915 at Tuscon Speedway - Rosemont Blvd Oct 18, 9:30 AM-Oct 20, 9:30 AM Pick up time Wed, Oct 18, 9:30 AM Silly me. I thought that "confirmed'' meant CONFIRMED, as in: Go to Enterprise; get reserved car. But noooooo. Go to Enterprise; be told, "There are no cars. We'll put you on the list.'' I'm sure that somewhere in print so small that the Hubble Telescope couldn't read it, there's a tortured-logic disclaimer about why "confirmed" doesn't guarantee you a car -because they can - but I must have missed it. Thanks for shooting today's carefully-planned schedule in the ass, Enterprise. I should know by now to ALWAYS call first and never trust the website. read more

I'd give 5 stars but this location is understaffed, with somewhat long wait times when even a little busy. On the upside, the staff is super friendly and helpful. I had a rental for over a month, arranged by my insurance company, after a car accident. Logan, the location manager went above and beyond in trying to communicate with Allstate (a terrible insurance company) on my behalf, all while multitasking and helping another family. Enterprise is lucky to have Logan, he deserves a big raise. I'd rent from them again. read more

I had a great experience picking up my rental car at your location. Joshua was courteous and professional. He went over everything and explained all the details. I've rented cars from Enterprise at other locations but never had such a good experience. I will definitely return to this location in the future read more

Enterprise at 5150 E Spdwy has a close working association with Royal Collision just up the road and that's how I was referred to them. My car was hit by someone who, fortunately, had good insurance. They provided me with a rental for the 10 days that my SUV was going to be in the repair facility awaiting parts and labor. Note: This location is very, very busy. I visited on several occasions during the estimate process and the staff - Victoria, Fernando and Lexi - were always in amazingly positive spirits, despite the phones ringing constantly. There is a severe rental car shortage throughout the country (as it emerges post-pandemic) but this only allowed their equanimity and flexibility to shine. The car I had hoped for wasn't within the limit of the rental allowance, so they offered me some nicely discounted upgrades to choose from. When an even better upgrade became available (Volvo XC60) two days later, they facilitated a swap in less than 10 minutes. This was more comparable to the X5 that got bruised and it enabled my entourage to travel more comfortably for the 10 days that I needed a substitute SUV. I have always been a fan of Enterprise and, yes, the availability of vehicles is often not what is advertised but that's because so many people extend their rentals and that's entirely unpredictable to the staff. What's key is how they accommodate unforeseen hurdles and that's where they consistently exceeded expectations. A+ guys! It's a relatively small location but there is ample parking in their lot for customers; the lobby is basic, but clean and cool (110 outside)! You may need to leave a voicemail or call several times but it's not because they're ignoring you. As I witnessed while being served, the phones were always ringing and they truly did their best to juggle in-store patrons as well as callers, all with alacrity :) read more

I rented a car from Enterprise located at 3313 E Speedway Blvd in Tucson, AZ. What an awesome experience. Perry was great. Personable, caring and funny. From start to finish, it was a great experience. He is definitely who you would want to represent your company. Nowadays, excellent customer service is imperative. He is all of those things. To upper management, great hire!!!!! I will always use Enterprise and will recommend them to all my friends and family. read more

Took four calls to actually get someone to pick up the phone. Then I was told they wanted to give me a call back so they could give the care I deserved in an hour. 72 hours later still no call back. I went somewhere else. Current staffing reflects poorly on Enterprise but I believe it may be isolated to this location. read more

Joey, the manager, went above and beyond for my mom and I in Tucson. Thankful for being put at ease for a stressful situation. Being 2 hours from home and no vehicle is a little scary! Appreciate the customer service provided. read more

Enterprise Rent-A-Car - Front of the office - Car Rental Near Me - Tucson, Arizona

I have rented three times from this location easy access and Victoria and her staff are outstanding

I am real estate owner and business owner in Lake County , I had to return to this place of business to bring back to them a garage opener left in the car. This interruption delayed a very important business insurance meeting it had to be canceled and rescheduled. I live out of state. For the 4 weeks I am in the state of Illinois I try to be productive, Your unprofessionalism and the lack of ability to secure Enterprise property before you rent out a car to customers. I will not do business with you again. This business is located in Highland Park, Illinois. read more

I reserved a rental car many weeks in advance, for a very important special event on September 17. I even called the location directly to confirm, and received the confirmation email. On the day of this event, less than 30 minutes before pickup time, Enterprise calls to tell me they don't have a car for us!!!!! I was furious. They really screwed us. And this location on N. Kolb Road is a mess. The first time we rented there, the car wasn't ready on time and we had to wait close to one hour, making my parents wait at the airport for us. The second time, they never told us about the $200 security deposit for debit cards and screwed up my bank account. They offered us a 10% coupon, which we would have used for this last event on 9/17, but they had no car to rent to us. NEVER will we use Enterprise again. Go to Alamo or Hertz, do yourselves a favor. read more

Letter to our insurance company about our terrible encounter with an Enterprise branch manager in Tucson, AZ on February 28, 2020. Dear GEICO I just spoke with Matthew in your claims office Georgia. We are traveling and had to put our vehicle in the shop for service. I told Matthew that I rented a Chevy Malibu yesterday from Enterprise here in Tucson, Arizona. We had the car overnight, kept it in the garage, and only put 24 miles on the car. Upon return today we were told that the windshield was cracked and our insurance would be charged. How convenient to blame the last renter. The crack was not visible to the untrained eye. It could have been there for some time. However, the rental folks were quick to act. The crack was only visible if you looked at it straight down. It was in the black mask area of the windshield. It was not visible from the inside of the car. I pleaded with the manager, Tarah Kendall, (520) 298-7087. I told her that we did not notice the crack when we inspected the car. She didn't care. She said you looked the car over and signed the contract. I further stated that there was no sign of impact. It was a crack that grew out from the lower corner. It did not matter. She said she would file a claim on my GEICO policy. I told her that I would protest the claim. I am being used as a scapegoat and so is GEICO. I recommend that GEICO refute the claim and not make payment. (Perhaps have a local GEICO person or a glass shop look at the crack. Maybe the age of the crack can be estimated.) Please let me know if anything can be done about this. Thank You, Lew I would also like to add that this location is so busy you cannot get the vehicule you requested. Also, they missed our pickup. We had to take Lyft to the branch at the last minute. However, another manager credited our rental with the cost of the Lyft ride. Final result, Enterprise claim department dropped the claim to Geico and apologized for the inconvenience. We would like to take this opportunity to thank you for your loyalty and your business. We have reviewed your concerns regarding the claim for your rental vehicle; we appreciate you as a customer and have made the decision to take care of the damages and costs of this claim. Our claim is now closed. read more

This company i believe has to be number one in customer service . i have been using enterprise for over 15 years and they only get better. i believe that having bigger and more spacious locations with more staff would enhance their productivity. Keep the the great work Enterprise!! read more

Got to the place and I had booked the "they pick" reservation. It is my first time getting a car from this location I usually go to the one close to the Auto Mall. Because of my experience there, I always had booked an Enterprise rental. The customer service was always top notch. My experience on Kolb was not even close. They called to get a car from another location and had me wait about 40 minutes instead of giving us what they had. They said "we have to coordinate ours car for the other customers" like what am I? First they said that they couldn't have a small bigger car to Mexico which is a lie because all I've taken in the past have been midsize SUVs. I see how money is more important than your customer experience. The manager was not smiling at all and definitely didn't make us feel welcome. Complete 360 customer experience difference from the auto mall location . I had to go back in to get a copy of my contract and they forgot to get my credit card info. read more

Reserved a rental two weeks ago for today. Show up on time to pick it up, was told, oops, we forgot to call you. We don't have any cars right now, try calling around. Are you kidding me?!! He then proceeds to tell us how corporate messed up and they are calling lots of people. No help, just sorry, call around. I guess having a reservation doesn't mean anything to these people. I would recommend going elsewhere, not reliable at all. read more

Stay away. Shady business practices. I was told to use this company by my insurance agency. When the truck was picked up, we did no formal inspection of the vehicle, no did I sign any condition agreement. The truck had just arrived on their lot and wasn't cleaned out prior. I accepted it with a 1/4 take of gas and dirty because it was the only truck they had. I just received a call stating that the truck was returned damaged. There is no way that this happened while in my possession. Extremely disappointed with the lack of professional integrity. Don't skip formality because you are busy, then turn that back onto your customers. I will not be using Enterprise again. read more

I wanted to tell everyone about a great experience I had at the Enterprise store on Kolb Road near Grant Road in Tucson. I rented a Monte Carlo that had minor damage to the right rear door that was missed during inspection. Enterprise Representative Roger de La Hoya stated that the damage had already occurred prior to me renting the car. I wanted to thank Roger for his honesty. read more

I was lucky enough to get Roger at the desk. He was so professional and kind and he made me smile! Who knew renting a car could be such a pleasant experience! Enterprise- you should hire more Rogers.... read more

Dude at center was very nice. Andy, I think his name was. He deserves a raise. But was unable to rent me a car because: 1) none were available anywhere in tucson 2) I had a pennsylvania license 3) couldn't accept debit charge card Tell me the purpose of a car rental service that is unable to rent cars. read more

Was renting a car about every 4 weeks last year to drive north. This location had the best customer service of the local enterprise by far.

Beyond grateful for Eric. My family and I came in tonight to pickup our rental as we are preparing for a road trip back to California tomorrow and we ran into some problems when taking care of our reservation (problems on my end), for starters I was late to my appointment at 6pm, the office closed at 6p but Eric was very nice about me being late and understanding. But the problems we ran into, Eric was very helpful, he made no big deal about it esp it being after hours, he was very patient and just understanding. I felt so bad about everything but he remained patient and like I said understanding and handled everything professionally and friendly. THANKYOU ERIC for your help and being a great manager. ASK FOR ERIC YELPERS IF YOU EVER RENT A CAR FROM THIS LOCATION. He's great!! read more

Very unhelpful female staff at this location! Very poor customer service. Suggest using different car rental company than enterprise, problem with car, went to this location, woman representative was beyond rude. I hope her boss reads this! After taking the car to get the tires checked, back tires over inflated, front tires under inflated... Totally unsafe for the road in Tucson's hot temps! read more

Alison White was very helpful. We needed to rent a car with specific size and she spent time showing us several cars. We will definitely rent from this location again. Thank you Alison for the great experience. read more

I always rent from this place they have great costumer service and alweyes good variety of cars ask for Katie she will do the best for you! This is the only place I rent in Tucson read more

I called in about a vehicle i had rented out of state that was giving me mechanical concern. My call was fielded expertly by the assistant manager Roger DeLaHoya. He addressed the issue and got me on the road quickly. He was personable, professional and in essence did what he told me he was going to do. Roger should be recognized for his attention to customer care and successful problem resolution. read more

OK - We have rented from this Enterprise many times....and....I LOVE them! ROGER was so kind and respectful....a true professional. We got a very good price and love our car! The customer service is always great here. (P.S. You should definitely give Roger and Hans a BIG raise...they are both wonderful!) read more

I always have a great experience at this location. The staff is very friendly and helpful! Don't rent a car from anyone else!!!