I had to return unused packing boxes. It was a challenge. First of all, the boxes were picked up by…read moreanother person and charged on her credit card. (The boxes were bought for me.) asked the man at the counter to put the refund on my card. After many attempts to complete the transaction, he made a phone call(supervisor?). He then went to a different computer terminal, completed the transaction and handed me the receipt. I did not check more than the amount to make sure it was correct. Several days later the woman who bought the boxes contacted me that the credit was on her card, necessitating another transaction as she will now mail me a check for the credit. I made it clear to the man at the counter that the refund was mine; I think that by the time he went to the second computer terminal, he'd totally forgotten that.

First and foremost the black guy at the front desk is very unprofessional. And a liar. I was told…read morewhen I rented the U-Haul truck that the minimum miles to drive has to be 20 miles. Well when I went to go drop the truck off somebody was in front of me and he asked her, "How many miles do you expect to drive?" She replies "14 to 15 miles" I was waiting on him to say it has to be at least 20 miles that never came out of his mouth. It's ok though I will never return to this location not because of the money, but because he's simply a liar. Don't trust him. Read your contract. Make sure you take a picture of the gas mileage once you return the vehicle and before giving him the keys back. You can't miss him. Dark skinned, big ashy lips. Usually looks like he doesn't want to be there even though he signed up to do this job. Be careful at THIS specific location.

I ordered a POD and due to a holiday weekend, had to return it 5 days outside of my contract date…read more I called and was told it was okay, and that I wouldn't be charged for an additional month, as per one the website's FAQs. I was charged an additional month, and after a month of back and forth of emails and messages and calls with their customer service, they're only refunding me half of the extra month. I even had an agent tell me today that I did everything right, and apologized for all of the incorrect and lying information I've been given by the company, but that the case is considered closed and no supervisor will reach out to me. I urge EVERYONE to never use this company. I should be getting more in compensation for the headache and hassles they have caused.

My wife and I are very happy with the service provided by PODS on our move from Buffalo to…read moreClearwater, the pod was delivered for loading as scheduled, pick up as promised and delivered to our new home as promised, there was no damage at all, and customer service accommodated special requests for final delivery and pick up of POD, the price was very reasonable compared to similar service provided, great value.

Pick-up and drop-off experience for the truck was easy and no hassle. Also got the moving bins…read morepick-up and return for those was easy as well.

This is my second time using this location and I had a great experience both times. Staff is…read morefriendly and service is quick. The first time I rented a truck for in-town use (about 6 years ago), and recently I just dropped off a trailer. The trailer return took no more than 2 minutes. As soon as we arrived, an employee disconnected it for us and sent us on our way. So easy!

Very good customer service ask for Bruce... Been renting with them for a while no issues…read morewhatsoever.. Great experience, way better than enterprise i tell you that i value you there customer service

I never give 1 star reviews....so this was pretty bad. To be fair, I would call this a 1.25 because…read moreI did get a larger, more upscale SUV than I wanted and it did make it all the way to Nashville. That's about it. The BIG problem was the car had 1/4 tank of gas. I was in a hurry, so when they signed off on that....that I only needed to return it with a 1/4 tank.....I was like fine...whatever. I returned it with more...about 1/3rd of a tank. AND WAS CHARGED AN EXTRA $200.00!!!! When I got home, I called them and spent well over an hour total on 3 calls. The Super who finally listened gave me back $128 of it. But my oh my that was just the beginning. I ordered a 'Rav 4 or similar'. I got a full size gas guzzler (VW Atlas) that was way to big for City driving. Since I was in a hurry, I did not notice that it was 20% covered in heavy bird droppings. Since I had a cold I did not notice that it smelled like Dope. (4 different family members noticed the smell). There were a few other nitpicks with the VW Atlas itself. (Don't buy one). But you get the picture. Epic fail by the location. Bad Customer Support to fix the main problem. Avoid Budget if you can. Avoid 1477 Main in Buffalo at all cost.

I called the 1-800 number for uhaul to rent equipment to pick up a car. I was quoted $.49 cents a…read moremile for the pickup truck. I needed a vehicle to tow their transporter. Pickup trucks are no longer available in our area so I was given a 10' box truck which is $1.09 a mile. The national call number should have known that no pickups (at $.49 ) are offered anymore in our area. The manager from the Sheridan location, called me and refunded half of my mileage costs (163 miles) for the 1-800 mistake. Thank You for that $73. refund that really wasn't your employees mistake.

I needed a propane tank filled and was having a hard time finding a place that fills vs. exchanges…read more I walked in the door and was immediately greeted by Zek. I had never filled a tank before and had no idea what I was doing. Zeke was awesome, he quickly had the tank filled with no problems. Super friendly experience. They are open seven days a week, and everyone else were closed on a Sunday. Plus, most places in town will not fill personal tanks. I will be back again. You are never sure when getting service for something new if the place is going to treat you well and answer your questions. My experience was excellent.

The customer who used the van before me left a PISS BOTTLE shoved in the wood on the sides of the…read morecargo van in the back. The gas gauge maybe broken too because how does it stay on F the whole time I'm driving. I have never had that happen especially with driving a uhaul. The worker brushed off the gas gauge concern I had. Whatever but I told him about what I found he was like what? I assumed they check the vehicles when a customer returns them so clearly someone isn't doing their job right. I'm glad I found it before my furniture went in there. The worker apologized about the piss bottle and said he would give me a discount. I get sent the receipt and it's refunded the 2 miles I didn't drive. I gagged... I'm annoyed and disgusted.

Had to get a trailer and storage unit for a move. The guy who helped me had to explain to me couple…read moreof time certain things because its all new to me and he does this on the regular and looked at me me like I should be getting it. The first trip with my things went well little confusing finding the unit at 1st but all good until having to take one thing later and had trouble getting into the unit so had to come back the next day because the woman on the phone couldn't help me with it. The next day with trouble getting help on a Monday morning for one item but was done less than half hour over my time but let me slide because had proof about the night before. The units itself are very clean so is the whole building. Since then I have no trouble getting into the unit again and paying is easy on an app. Would use this place again but I hope i won't have to for storage but a truck! YES

I have had good and some horrid car rental experiences. Fortunately National was a very good…read moreexperience. First the location at the Buffalo Airport is not on the same floor as the other agencies. No worry it's a floor below. Regardless it's super conveniently located across the street from baggage claim. The rep was super nice and friendly. Asked about our flight and demonstrated an interest in helping us get on our way. The hick up was a not having the type of car that I reserved - we wanted a luxury sedan but she offered a small lux SUV. The contracting was super quick and we were off to our adventure within a few minutes. Way to go National thank you.

Jack at the National Car Rental return booth in Buffalo (BUF) was great. He was friendly, helpful,…read moreand made the return process quick and easy. Really appreciate the excellent service!