I can't urge others to avoid this place enough. I'm out $1,000 because of them. To make a long…read morestory short, they charged me $700 for a power steering pump, which turned out faulty after two weeks. I took it back because it had a warranty. I lived off of Ubers for 3 weeks while they lied about how long it would take to get the second replacement. Then, that second replacement pump turned out faulty after another two weeks. I hope that this was incompetence and not crookedness... though I think that's wishful thinking. Additionally, one of my Uber drivers during this process told me that his dad had a similar issue. They messed up his car worse than before he took it in.

Had a heater hose problem - he fixed it extremely fast. Great guy to work with…read more They repaired my a/c - they had numerous problems to tend with. 2 leaks in the a/c- debris and dust inside the cab. Monkey Mike fixed them all. I am very satisfied.

I couldn't be happier with my used, Toyota purchase! The Highlander I was looking for with…read morespecific colors inside and out and features that matched my particular criteria was located at Gene Messer Toyota in Texas. My salesperson Gabriel was so very helpful with this remote, out-of-state purchase. He was professional and instrumental in coordinating not only the transactional part with Eric (who handles on-site finance issues), but Gabriel was also my point-of-contact for the transport company's pick-up (who hauled it from Texas to California). Upon arrival, the car was detailed and smelled like new--even though it is nearing its 3-year anniversary. I would definitely recommend this dealership to locals or others who like to shop nationally for their "dream car" be it new or used.

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

Bought two vehicles and the experience was great. Our salesperson James Lyons, was very helpful,…read moreinformative and patient. Entire staff was very welcoming and made the process very easy. Great people to buy a car from. Craig Martin

Made appointment . 2 hours later I had to ask about the status. The service advisor finally came…read moreout to talk to me and said it would be another hour before it even gets seen. One of their guarantees is to keep you informed of the status. While sitting in the lobby I met other customers who were not pleased with the service department. All I got was an apology for the dealt.

I was rear ended in our brand new/ used vehicle and was shocked when the repairs were going to be…read more$8000 for bumper, rear hatch & rear sensor damage .. the other insurance only offered $6,700 so I didn't know what to do but I came to this shop recommended by A friend who had the same issue & Amos Ramos the owner consulted with me the same day I inquired about his ability to fix within our budget!! 1 week later I almost cried picking up our Rogue Nissan Rogue !! She literally looked like nothing happened! Every-time I got nervous and called he answered immediately and soothed any questions keeping us updated ! We are definitely coming back for ANY of our 3 car repairs !! He got a customer for life!!!

Bigham Automotive has friendly, knowledgeable people. I trust them to know what they are doing and…read moreto take care of my vehicle.

DO NOT I REPEAT DO NOT BRING YOUR VEHICLE HERE!!!. The had our vehicle for a month took $3300 we…read moretook our vehicle and when we left we drive it for about an hour and the same issue happened he didn't fix anything Jane my husband opened the hood there were loose bolts everywhere things he said he changed were never changed. On Monday we went back to the shop to talk to him and he was being a real jerk answered the phone and told the person on the line that he could get him right in and he would move others down to get to the person in the phone vehicle. Then when he got off that phone call my husband asked when our vehicle would be ready his response was oh on a day we asked what day his response I don't know Tuesday Wednesday thyrs day Friday someday like a real a***. Needless to say we waited for another week and nothing our vehicle was taken to another shop without even talking to us first then he tried hiding the vehicle from us when we called and asked for our money back and we were taking our vehicle somewhere else he kept saying he wasn't going to tell us and the lady that works in the shop is a real piece also she trued telling us she didn't have to tell us where our vehicle was and that they didn't have to tell us they took our vehicle to another shop and we couldn't tell them how to run our business. This was the worst experience ever we got out vehicle to another shop and they had it fixed within a day. So again DO NOT TRUST THIS BUSINESS HE IS A THIEF AND JJST TAKES YOUR MONEY..

Been there about 6 months ago and breaks squealed in front they told me I need to new rotors and…read morepads for back did them and they told me front pads were good just needed to do front again if wanted stop squeal cause rotors not turned. I know you don't need to do that ever time you do a break job. Very expensive and took way too long.

These guys are great. They do what they say and on time. Will be going back. Highly recommended.read more

Auto Hail Solutions in Lubbock went above and beyond with our Lincoln Aviator Black Label. Their…read morecommitment to top-tier service, clear communication, and attention to detail were second to none. From start to finish, the team made the entire process smooth and professional. It's rare these days to find a shop that treats your vehicle with such care and keeps you informed every step of the way.