People in this enterprise lie all the time. We have a reservation for a full size suv. We called…read morebefore we go. They told us they have it ready. (First lie!) We went to them with the whole family ( that's why we need a full size). When we arrived they told us that car was not ready. They give us a small missibi (totally not cleaned!). They told us the full size will be ready in about 1 hour (second lie!). They told us they will call us to switch it back ( third lie!) They never call. We called them. One women took the call told us they do not have full size suv. Do not do business with liars!

Twice given a dirty car outside, ok clean inside, dents not documented and I had to point out. Had…read moreto ask to clean windows, covered in wet dirt all over the vehicle. Then have the nerve to charge me $288 out of my $300 security deposit to "purify" the air in the car cause someone said it smelt like smoke. Complete BS! Was dropped off cleaned inside and out WAY better than given to me, with NO Smoking done inside. WTF, anyone can say they smell what ever and take your $300 deposit.

I'm at the airport location and ran into some issues with getting the car that was reserved online…read more Steve was the only person working the counter but still was able to resolve my issues while still assisting other customers. Steve went above and beyond to get me the car that I needed and I am extremely thankful for that.

We returned the vehicle with a full tank and they charged us $16.99 full charge for not providing a…read morereceipt. We provided a photo of the full tank gage but they required a paper receipt. Stupid!! I will never rent from Avis again!

I called Enterprise at Buddy Holly and 19th in Lubbock about a month in advance of my rental dates…read moreso the vehicle I wanted (large SUV, preferably a Nissan Armada) would be available. One day prior to my rental date I received a call from Glen at this location, telling me they had an Armada that had just come in and I could have it a day early for a very small additional fee, if that was convenient for me. I went to the rental location and after a slight problem with a vehicle that suddenly had a manufacturers recall, an almost new 2018 Armada was delivered to my home that day, thanks to the quick assistance of Glen and Seth, both outstanding representatives of Enterprise. My return date was Christmas Day. Because of the holiday I was authorized to return the car the following day. A problem ensued with the final billing because the system showed I had used the car for one week and one day. Now a not-so-slight problem--the increased amount was charged to my credit card. Parker realized the mistake and assured me the amount for the extra day would be credited back to my credit card. Within 4 days the refund appeared on my credit car. Problem solved. This Enterprise location has outstanding employees. The fact that there were several glitches in the process is understandable IF the problems are solved in a professional and customer friendly manner. The entire staff took great care of me and solved all the issues that appeared. The ability and willingness to solve problems is the best gauge of good and excellent customer service. I highly recommend this Lubbock location and consequently can also highly recommend Enterprise Rent A Car.

People in this place lie all the time! We have a reservation…read morefor a full size SUV, paid by an insurance company. We called before we go. They said it was ready for pick up (first lie!). So we bring our children to pickup the car. That is why we need a big car. When we arrive, they told us it was not back from a tire shop yet. They told us it will be back in 40 minutes ( second lie!). We need to pickup our daughter in 1h. So we agreed to take a mssibi small suv, which smells like a cow! They told us don't worry, they will call us to switch it back in one hour ( 3rd lie!). They never call! Do not do business with these liars!!! They waste your time and money! They mess up your trip plans!

Awesome airport service. Highly Recommended…read more Always prompt and friendly . Family ran business

We, my elderly dad and I, needed transportation to the Lubbock Airport. I searched on Yelp for…read moreservices and contact Royal Coach. Ernest returned my call in a timely manner and was friendly yet professional. Ernest was extremely helpful by loading our bags and being so patient. We had numerous suitcases and an adult walker, and my dad struggled to walk to the car. Ernest's kindness was an amazing. He made sure to get a sky cap and a wheelchair for my dad at the airport. Of course, we did our part by giving ourselves extra time to get to the airport. Thank you for making a stressful situation less stressful.

In the words of Seinfeld, they know how to take the reservation, but they don't know how to keep…read morethe reservation. Very unprofessional! Also, calling you just a few minutes before you're due to pick up the vehicle.

If I could.give ZERO stars inbound, this office is completely incompetent. I had a reservation to…read morepick up the rental. I get there and am told they don't have a car for me as they don't follow online reservations rather they operate on a first come first serve basis. ​​