I am giving this store 3 stars only because of the manager. My rep Jafarius was great ... 5 stars…read moreto him! Unfortunately, it appears he was admonished for making sure I was happy customer. I have been with Verizon for over 21 years. I went in for an iwatch for my child. Left with a new phone and 2 iwatches! Unfortunately, the manager pulled Jafarius away while he was assisting me and my family and questioned him on the time devoted to us. Other reps were with customers just as long. If Verizon is no longer client focused - mine and everyone else should go elsewhere.

Outstanding Service from Kenny Lenard!…read more I stopped into the Verizon store to replace my phone, and Kenny Lenard was an absolute professional from start to finish. He helped me get set up with a brand-new iPhone Pro that had just come back in stock and made the entire upgrade process quick and painless. On top of that, Kenny assisted me with switching over to Verizon Home Internet. Not only was the setup smooth, but I'm now paying half of what I was being charged with my old AT&T service--which was honestly terrible by comparison. Verizon has been (and continues to be) the best provider I've worked with. Huge thanks to Kenny for his expertise, patience, and top-tier customer service. Highly recommend!

Let start off by thanking the team over at this store, THANK YOU SO MUCH!…read more Sales rep Vincent worked diligently to get me the best promo offers he could to get me out of my previous carrier. I was switching over 4 lines and got an amazing deal. He's very welcoming and professional, in fact the whole team was. I did run into a promotional issue that wasn't applied at the date of sale. However, the Managers, Carmen, and Emily, were super helpful even when customer service said there was nothing they could do to help me. Emily really went beyond any expectations to assist with my issue and used all of her resources to make sure I was satisfied, which am!! Also, thank you to Daniel who also helped me and my son get his new iPhone 17 setup. Super nice and helpful!! This is my go to store because of the awesome customer service!!!

Verizon Lost My Order and Wasted My Time -- New Customer, Already Regret It. I made an online order…read morefor Verizon 5G Home Internet and went to the store to pick it up. The employee handed me the device, gave me two printed receipts, and I even received the receipt by email. Everything seemed fine. When I got home and tried to set up the device on my Verizon account, it showed that I had never picked up the equipment. I called tech support, and after they contacted the store, I was told the store claimed they never had a customer with my name and had no record of me picking up the device. How is that possible when I have the device in my possession, two receipts from the store, and an emailed receipt from Verizon? Now I have to waste more time and gas driving back to the store to fix a problem that Verizon created. As a brand-new customer, this is one of the worst first impressions I've ever had from a company. The lack of communication between the store, account system, and customer support is unbelievable. If this is how Verizon handles a simple pickup order, I can only imagine how frustrating it would be when dealing with larger issues. I do not recommend Verizon based on this experience. Save yourself the headache and consider other providers like T-Mobile or AT&T instead.

Nice folks who got everything done efficiently! Just got a new phone, and they were great. Not my…read morefirst time there, either.

Terrible customer service. Needed help setting up a new phone but they didn't even help me set up…read morethe phone properly. I had lost all my previous texts and photos originally. I had to make a separate trip to the Apple Store to have them fix it properly. The employees seemed annoyed at every question and it felt like I was being rushed out of the store.

I have been standing in line an hour, while three employees are assisting customers -- and several…read moreemployees in the back taking breaks.

Great location and they were very helpful after I had to replace a phone there on a business trip.read more

I went in with an issue with my phone service and the sales associate was rude and condescending…read more When they decided they were done with helping me I was looked at with a smile and a "have a great day", and they went back to looking at their phone. Gee thanks for the help.

Kudos to Ellie (Eleanor) at the Spring Hill, TN store. She is absolutely amazing! She…read moresuccessfully corrected mistakes made by another Verizon staff member at the Farragut, TN Verizon store involving a complicated phone number porting scenario from an AT&T business account to my account. Because she handled that so well, I trusted only her to upgrade two other phones and plans on my account. These phones belonged to my sons, one who lived out of state. This involved trade-ins and my phone bill jumping up and down. Again, she answered all my questions and navigated that so that in the end, there were no negative surprises. I'm sure there are many capable people at Verizon, but I will only go to her in the future because I trust her completely! Thank you so much for all your help...you are the BEST!!!

My dad died last week and I have been helping my mom get everything sorted…read more If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.

Most confusing place to do in-person business ever! The parking lot…read moreIs full, and so is the store. That is a a good thing. There is no rhyme or reason to check out! My wife walked over and picked out a phone case that she really wanted...and we stood and watched people for ten minutes. Couldn't figure out if we were supposed to check in or how to check out. There is no register or customer service...just a few folks with a Verizon polo engaged in pleasantries with random folks strewn around the store. How do I get myself into these things? Don't get me wrong--I LOVE brick and mortar. I won't be back here again unless I have no choice, though. They have lost the art of interacting with people, and their accessory inventory is very limited.

Horrific customer service. I'm going to sue Verizon. After you buy your phone here it's all A.I…read more and you will get the same A.I. operator who will say 'What can I do for you?" and will never stop. The A.I. will say 'Sorry I didn't get that. Please repeat your question.' OVER AND OVER AGAIN.

Ronnie was so helpful and great. The service was amazing and was a great experience switching my…read morehusband over to my plan with them.

Jonathan and Ian were wonderful. SO patient and helpful. My elderly father refused to get a cell…read morephone and after decades of us trying, these guys actually convinced him to do it. We cannot thank them enough!! And we cannot recommend this Verizon store enough!!!

I'll just start off by saying Lindsey is the absolute best. We went to a different location in…read moreLebanon and it was the worst experience we've had at Verizon. We decided to check out this location to see if they could help us out and we're so very thankful for Lindsey. We were in n out faster than anyone else and she was a super friendly worker!