Did a great job mounting and installing our 3 large screen tvs. Very responsive and reliable.read more

I called and left several messages and never got even 1 phone call back! I found another company…read morewho did the job the next day. Oh well.

We have been a client of Innerspace for 19 years and highly recommend them for phone and…read moreentertainment installations and on going maintenance. They have highly trained professional technicians who always seem to know what needs to be done if an issue arises and are extremely polite. Innerspace has always been there for us and respond quickly whenever we call. Great people, great outfit!

What can I say about innerspace. Nothing good…read more Hands down the worst service I have ever received. And the most incompetent audio company i have ever worked with. Several items 1-it took 15 months to do a control 4 project that should have taken a week. They gave no instruction, had no knowledge of programming system and never ever could get it working fully . They blamed the cable company so I switched. Still didn't work. They blamed the TV which they bought and installed so I replaced. Still didn't work. 2 - The new company I hired to replace these clowns basically in 2 days repaired every item they could not get right for months 3- all the items the owner Barry said could not be compatible or done with the system were done by another professional within minutes. 4- they sold bad remotes which seemed refurbished, downloaded old archaic software 5-The plugs / Wires going into the back of the system were plugged into the wrong locations from beginning . One box just sat there with no plugs. The sensors were not attached. The lack of volume control which has hounded us for months until we found one of 10 companies who immediately knew the problem 6 - The owner of the company Barry Reiner never personally come in once to review the system knowing the problems we continuously had. Thats how he ran the project and his business. He had the balls to actually say he wouldn't come continue troubleshooting his own mistakes until I paid him for service call which I wouldn't do. Stay away. Far away. Rip off and waste of time and horrible service.

Jan and his team have are very knowledgeable and also efficient and cost effective you get all…read morethree!

From the owner: Phoenix Audio Video and Systems Integration is a full-service custom electronics design and…read moreintegration provider. Our solutions and products make your technology fun, elegant and easy to use. Our extensive experience, customer focused approach, and high quality of service makes it easy for you to experience all the benefits of customized technology solutions for your home or business.

Wanted to get a quote on upgrading my home theater so I contacted Empire Audio~Video Concepts…read more Their quick response, expert advice & array of product selection available impressed me enough to not shop around any further. Best decision I've made. Professional service @ it's best. Highly recommend!

Empire did our audio for our wedding and I wish I could give them 10 stars! If you're doing an…read moreevent in the Hudson Valley give Charlie a call. Great equipment, flawless service.

We were in town and walked into Innovative to check out what they have to offer. Despite knowing…read morethat we are not paying customer, Elliot the owner let us check out couple of their hi end systems. We spent a couple of hours there. Elliot was super busy that day and let us fully enjoyed what they have to offer which was just incredible systems. At the end of the day Elliot was such great hosts and chatted with us about his showroom. Many hifi stores have a poor snobbish attitude, not Elliot and his team. They know their stuff and how to treat customers properly. Highly recommended.

I had a pretty good experience overall but it came with some disappointment. So, consider this to…read morebe "Jason's guide to getting the best out of your Innovative AV experience" I came with a list of specific products I wanted to buy (speakers + amp) and the spatial constraints of my living room. They ended up selling me the amp I wanted and more expensive speakers that still fit my requirements. I worked with George. Here are the positives I experienced: - They were exceptionally generous with their time. I learned quite a bit from coming here. - They were great at finding products that fit my requirements, including suggesting alternatives I hadn't considered. And I thought I researched everything! - They were good at "bending the audiophile rules" like speaker placement and minimum power requirements for an amp. They sold me a system that shouldn't work on paper but does work really well in practice. - They were exceptionally flexible and accommodating when it came to delivery and installation, both services that they provide. I'm very grateful for all of the above. But caveat emptor. There were some downsides and you need to be well-informed going in. - All sales are final. - They will sell you overpriced cables. It's the cost of doing business. - I didn't actually audition the speakers on my desired amp but rather used a substitute device that was more readily available in their showroom. In retrospect, it was stupid of me not to insist this. - It took a long time to receive the goods. It was a lot longer than they had initially estimated. You will need to be patient. - They claim to provide a "guarantee" that their customers will enjoy the systems they purchase, and tbf they go quite far in delivering on this promise. But, after the installation, I had to spend days troubleshooting the amp and the TV. I had to even purchase a separate audio streaming device to compensate for software bugs in the amp. It was an amp that I had initially chosen, but Innovative stood behind it and they did not give me the practical help I needed. Instead, they gave me relentless positivity about the quality of their product offerings. This might be good for closing a deal but not for actually getting the best quality out of the system. - As soon as the speakers arrived, I was told they required 100 hours of playing to fully break in for the best audio quality, as the drivers are stiff coming off the factory line. I emailed the speaker company and confirmed that this was a falsehood. I called George out on this and his subsequent responses hinted at an admission of guilt. Beware of tactics like this. - Their digital priorities are wrong, imo. I would like devices that are dead simple for other people in my household to use. For me, HDMI-CEC is important, so we can control power and volume with our TV. Also, Google Home integration is important, so we can have synchronized speaker groups. They will steer the conversation away from topics like this because they don't have good answers. Instead, they will want to sell you expensive DACs and hi-res audio streaming services like Tidal and Qubuz, even when doing so contradicts scientific facts about the limits of human hearing. - There are great products out there (including so-called "budget audiophile" equipment) that Innovative doesn't sell because they aren't dealers for whatever reason. These gaps are where the missing piece of your audio puzzle could be hiding. Overall, I'm actually quite happy with my experience. Given the sum total of my requirements, there weren't many options and Innovative sold me a reasonable package. If I had to do it over, I probably wouldn't have changed much. However, I might have tried Park Ave Audio just to compare.

The WORST company ever! Today is the 3rd time I made an appointment for them to come and fix my…read morecameras and they canceled. I take the time off of work to be here for them to text or call and say they're sorry they're not going to make it. Don't waste your money with this company!!!!

Incompetence at its finest. We have been jerked around by this company for a month at this point…read moreand still have no resolution. They have cancelled three different times and shown up 3 different times without the parts necessary to do the job, despite numerous phone calls prior. They will just blow through appointment times not showing up without so much as a call. Only to then get the same bogus excuse that they don't have the right parts once again. This has truly been a nightmare of an experience and we've already paid for the product so we can't go with another vendor. Save your money and save yourselves the headache. I'd rather take a shot installing technology myself with zero experience than use this company again.