Great customer service. Will be first visit so will update. Recommended by two friends.read more

Great experience overall with eyeglass frame shopping. My son was paired with a representative that…read morewas finishing up helping another customer. Once her attention switched to only us she was phenomenal. They have easily over a dozen name brands. The show room is clean, but kinda average. My son found two candidates. The one name brand,, the other a generic. The price difference was high. Ultimately my son found a pair, but wants to make one addition stop.

Mr.Sam and Ms.Heather were amazing at assisting me with picking out my eye wear frames. Also,they…read moreeducated me on my options on contact lenses. I am very satisfied with my experience.

I had a great experience getting LASIK from Beach Eye Care, specifically with Dr. Alvarez. The…read moreconsult was scheduled the same week I called, with surgery the next day. Smooth process with clear communication the whole time, and Dr. Alvarez was very professional during the consult and procedure. Highly recommend, I went from legally blind to 20/20, best money I've ever spent.

Aside from the multiple hours long wait to see the doctor, there are continuing billing issues when…read moreyou provide their billing department with information from your insurance company that you owe $0. I have been fighting with their billing since March 2025. They are refusing to bill my mother's secondary insurance. Yet their estimate for surgery included the cost of what the secondary insurer covered.

Don't ever think in this place. Before you even think please check all the hidden fees. My surgery…read morewas in January and they still sending me more charge. I cover my 6,700.00 for a cataract surgery and told me that no more pocket money. Well a big lie,,, 2,400.00 more. Be sure before it's too late like me. Very disappointed!!! And still having problems with my eyes. Dry eyes, itchy, floaters, and foggy. Do your homework before make a mistake!!!

This was the first time out here at the Chesapeake office. We ran into HEAVY traffic on the way to…read moremy appointment and unfortunately got there 17 minutes late and I couldn't be seen for my appointment. The grace period is 10 minutes. But Angela at the front desk was so nice and helpful. She still checked with my doctor to see if it was possible for me to be seen that day. While I couldn't be seen, I was on the schedule for another appointment later in the week and me and my husband inquired about glasses. Vicki helped us pick out and find the perfect glasses. She was so sweet and patient! It took me about an hour and a half to find the right frames...there were so many great options to choose from. She went above and beyond -- she showed me different transitions lens options, activated the transitions colors multiple times so that I could get a good sense of how dark the different color options get, pulled a bunch of styles from the back, and even popped the lenses off of a pair of display sunglasses that she thought would match the glasses frame style I liked. I went with the frames in my review picture and am super excited about them! Vicki also helped my husband find a great pair of sunglasses too! Angela got us checked out and gave us some bottled water for the road. Great experience and customer service!

I had the absolute best experience with Mikaela and Ryan today. From the moment I walked in, they…read moreput me completely at ease--no pressure, no rushing, just genuine help and great energy. I'm someone who processes out loud and changes my mind approximately 15 times (especially with glasses!), and they were endlessly patient and supportive through all of it. We even ended up chatting about dogs, furniture building, sewing, and hobbies--which somehow made the whole experience feel relaxed and human instead of transactional. Even though I'm circling back to switch colors, I felt nothing but encouragement and kindness the whole time. Mikaela and Ryan truly listened, helped me think things through, and made what could've been an overwhelming decision actually fun. If you want knowledgeable people who are also just really pleasant to be around, these are your people.

Yes, I was one of those people who didn't believe that after having the LASIK procedure I would no…read morelonger need glasses, but I was wrong. Upon completion of the procedure, I noticed the difference, and now, almost 24 hours later, being able to see things so clearly without straining my eyes is truly incredible. I want to thank: Dr. Roberto, Dr. Bessell, Christina, Crystal, and Tabloy. You are all very professional and kind people. I thank you so much for your care!

From the staff to the surgeon, everything was great! The care was fantastic! Highly recommend going…read moreto the Lasik vision institute in Virginia Beach.

I was less than enthusiastic about having my cataracts taken out. But I knew it was time to do it…read more Dr. Scoper greeted me with such kindness and explained EVERYTHING and gave me my options with the possible results with each lense choice. On the day of surgery, I was so impressed with the facility and the staff. Great parking lot, wonderful staff members greeted us and their smiles eased my nervousness. The staff is top-notch and they know their stuff. I was taken back right on time. I could not take pictures of the operating room but it looked like a cool sci-fi novel cover. The technology that they have is crazy futuristic. CVP Surgery is the place to get any eye surgery, they spent some serious dollars obtaining the latest technology available. Anyhoo, the surgery went so fast that I felt like I had barely sat down when a hand on my shoulder told me everything went very well. The difference is literally fog vs clear skies. I can read without readers now. My prescription changed for the better in a very dramatic way. Dr. Scoper is an amazing surgeon and his staff are the best of the best. I believe that God led me to him for this miraculous change in my sight. Ask for Dr. Scoper and be blessed! Thank you Dr. Salib for referring me to your colleague. Awesome team!

While the surgery went fine, they continue to bill my mother and threaten not to continue to see…read moreher over a bill they have sent her insurance has said she does not owe. They are refusing to bill the final portion of her bill to her secondary provider. I have been arguing with their billing since March 2025.

The tech was over 30 minutes late and when I asked for long it would be the front desk staff was…read morerude in answering. I politely asked how much longer, and she responded on a rude tone that the tech was late and to have a seat. Not the best impression.

I see Dr. Rappaport for glaucoma. He is excellent, caring, and I feel lucky to have him treating…read moremy vision issues. His Battlefield office management staff, however, is pathetic. Today I reported at 09:35 for a 09:50 appointment and finally saw the doctor at 11:40. During this two-hour period, I spent 3 minutes getting checked in and checking acuity and pressures. I spent another 3 minutes getting eye photos and an hour and a half waiting. This is typical for that office. When questioning the delay, much of the staff was flip, unconcerned, and/or clearly annoyed. My vision prevents me from driving so I must impose upon others for transportation, and those kind people are also adversely impacted. I see other aged patients with canes, wheelchairs, and creeping at a snail's pace and see the discomfort on their faces as they wait and wait and wait and wait. It is sad. I hear the sarcastic comments of other patients as they wait and wait. When I discussed this with Dr, Rappaport, he told me that the staff is supposed to give regular status on the wait times but I have never heard jack. Never a status, never an explanation, and God forbid, never an apology. Such a status report would at least allow the opportunity to get a refreshment or reschedule in extreme cases. Had I treated ANY of my customers with such rudeness in my business dealings I would surely be unemployed and bankrupt. This is shameful. I have witnessed other specialists resolve this situation. It COULD be fixed, but as long as the money keeps flowing in, nobody seems interested respecting very people that who are responsible for the Tidewater Eye Center existence.

I was given a new prescription. When I had it filled, my optician commented on what a drastic…read morechange from last time. The minute I put the new glasses on, my eyes felt funny and vision slightly blurred. When I asked for a re-check, it was confirmed that I had been given the wrong prescription and they gave me another one. This time the optician's comment was "This has somebody else's name on it!" I hadn't even noticed that my name was not on the top line! He called the office and they faxed the CORRECT prescription. No one ever reached out to me or offered apologies. The medical staff are fine, but the factory-like atmosphere and indifference to patients has me searching for a new ophthalmologist.

First off, I do like all of the Doctor's I've seen at Cullom & Farah. I had laser cataract surgery…read moreperformed by Dr. Farah and it was good. The reason for the poor review goes against the Riverside Hospital where the surgery was performed. During preparation for the surgery, the nurses and aides at the Riverside Hospital push you to get a "little" anesthesia for the surgery to ensure that you're comfortable during the procedure. Now, NO ONE from Cullom & Farah's office talked about anesthesia during the surgery and the need for it, but I thought - hey this is the same stuff you get at a Dentist's office so what's the big deal! Months later, after all the bills were paid by my insurance, I was hit by an additional $1,500 bill by Riverside Hospital! Surely, the staff at Collum and Farah should have been aware of what Riverside Hospital was doing and discussed the need or lack of anesthesia before I had the surgeries!