I would never go to this salon again - and I'm mainly writing this review after I went to ANOTHER salon (which was great) and realized what a horrible experience I had here at Envy Nails.
I had made a reservation with one of their male tech's, Leo, and confirmed the appointment at least 2-3 times. I came in around 10 minutes before my appointment time and was surprised to see that there was literally no seating available. The whole salon area is so crowded and uncomfortable and people are literally walking over each other to get to their spot. The nail techs are seated extremely close to each other and even they have barely any space to move around. Even though I made an appointment, I had to wait 20 minutes after my appointment time to get seated. Ok - I understand that they can have previous appointments, no problem. After waiting 30 minutes, I am finally seated in the chair (after having climbed across 3 nail techs and customers). As soon as I am seated in my chair, the nail tech (Leo) lets me know that because they are short on technicians, he will need to make me wait again, while he works on painting another customers nails. (????) I made an appointment, I'm 30 minutes past my time, and now, he has to work on another customer first? I was frustrated at this point, but did not want to complain as this was my first experience here.
After another 20 minutes, the nail tech comes back - almost 50 minutes after my appointment. He doesn't really help me with shape/color/etc, even though I was asking him for his suggestions and help as this was the first time I was getting acrylic nails. The worst part - the WHOLE time I'm getting my nails done, the male technicians in the row I am sitting in are laughing, not paying attention, singing songs, flirting with the female customers, and making jokes the whole time. My nail tech did a horrible job on my nails, did not pay attention whatsoever, and was too distracted on trying to get the attention of the customers around him to even see the job he was doing on my nails...and my fingers were sticky with glue for DAYS after. (the salon I went to after said that my nails were really messed up after the job I got done here.)
AND While making my appointment the day prior, I requested to the nail tech that I wanted a pedicure after my nails and asked if I need to make an appointment so I could get them both done. He said not to worry and that I will be able to do it without an apt. Not completely trusting this - I call the salon on the day of my appointment and ask if I can make a pedicure appointment for an hour after my nail appointment so I could get them both done. Whoever answered the phone said not to worry and that I do not need to make an appointment and that there will be many techs available. I come in for the nail apt and CONFIRM AGAIN that I wanted a pedicure after. She said of course, no waiting necessary. At this point - is anyone surprised that after my horrible nail experience, I was made to wait another 35+ minutes and I was not even able to get a pedicure since the wait was so long still. I left after paying for my nails (around $65 for a shitty acrylic nail set.)
Overall - inattentive nail tech (could have been the specific one I made an appointment with), extremely crowded area, long wait times, and bad customer service. Would not recommend.
edited to add - poor cleanliness. read more